Philips India Complaints & Reviews

Dear sir/ madam,
I have purchased philips 32pfl5578 led (Exm[protected] from your authorized philips product distributor i. E. Sairaj electronics (Shirdi). This product having a warrenty period of 3 years (From[protected] to[protected].
My problem is, i have given my complaint to sairaj electronics 7 days before regarding faulty condition of my above mentioned led tv. But, still, there is no any action taken by your side. This is really a very embarrassing thing which i have experienced from your side.

Please take action on this issue, i am facing lots problem due to this inconvenience.

My contact details:
Customer name: shivaji savliram dange
Address: at/po - dorhale, dange vasti, tal - rahta, dist - ahmednagar
411045.
Mobile no. [protected]/[protected]
Bill no. T 195 (Sairaj electronics)

Action expected from your end as early as possible.

I had purchaagted a trimmer 6 month ago. It was being told that the warranty period is till 14 feb 2018. But rimmer stopped now. The motor of the trimmer nad battery is not working...
I dont know whom i need to contact.. Although i have all the doc. With me.. I want to replace my trimmer to be replaced other wise i ll raise this issue to your higher authority.

I M BUY ONLINE PHILIPS DVP2850 DVD PLAYER ON 23 MARCH 2017.
THIS PLAYER IS PLAY CD PROPERLY BUT WHEN INSERT DVD IN IT, ITS PLAY ONLY 3-5 MINUTES ONLY !!! IF I EJECT & AGAIN INSERT ITS PLAY 2-3 MINUTES MORE !!! SO I GO TO HERE'S PHILIPS SERVICE CENTER {Service Center Address : Samira Service, Nr. Dr Awari, B/H Dheeraj Sons Super Store, Pinjara Street, Navsari, Gujarat, India, Pin Code -396445}. THEY ACCEPT IT FOR SERVICE, BUT NOW ITS 15 DAYS HAPPEN & THEY YET NOT REPAIR IT?!!!
PLEASE HELP ME.

Hi - I am reaching in reference to my service request no "60-[protected]"...I have raised it related to my Philips Iron box which has not been functioning properly...Firstly, I was completly suprised to see that my request was closed without even anyone visiting my place to fix the unit...Upon escalation, somone has visited my place and he has the water tank has gone faulty and will need to replaced, he said will revert in two days time but its been two weeks now and I didn't receive any update at all...Appreciate your immediate assistance in getting my unit fixed.

No service at the door
I have bought philips home theatre SPA8000B/94 in the month of 02 Nov 2016. now it has some problem. but the service is very poor. Nobody is coming to make complaint. Very bad service.

Problems"

1speake is not working & also is not connecting in LED.
My complain no. SUP001/296517

Your service center calling to me regarding this issue but saying home services is not allow.

So request you to please provide the home service for resolve this issue.
Name - Manoj Mittal
Mathura
Mob. No. [protected]

I purchased philips radio(rl834/40), order no is[protected]
11:26 pm, mar 25 2017. i received the item on 05/04/2017 . Product is not original . No users manual, no original emblem, no finishing and low quality . I compared with an original one so many different were there .The label describes about power voltage and serial number is too duplicate (serial num printed is :FG1A[protected], & model no:RL384/40)
.I swear its not original . At the cover there is another sticker is pasted on the space the original one is pasted about price . Too bad quality .paytm is fooling customers. Main thing is there is no invoice in the cover.

I have purchased philips 3d blue ray home theatre htb3520 from vijay sales vashi, navi mumbai on 15 march 17. While purchasing, i have been told that music system will be installed within 48 hours by mr jeetu (Sales executive). Next day of purchase, music system has been delivered at my home. Till date nobody has come to install music system. 2/3 times i called vijay sales vashi, but i got poor response and feel cheated. Once philips service executive called me. After that no response. Please let me know, when my system will be installed. Onwards i will never buy things from vijay sales.
Order no - 163-vsh03-17soa 186

Sir,
As i have taken philips 2wt led bulb of quantity of 44 from the retailer Anand lighting address:-mahavir chowk, upper bazar, ranchi(jharkhand) on date 25/72016 and it is under 2 years warranty and the TIN NO:-[protected]. My concern is that the bulb got fused so i contacted the retailer for change and he totally denied saying that it got fused by 440wt through fluctuation bt i hv said dt in our area there is no 440wt line has came, we have only single line of 220wt. N also whatever the reason is my point is it is under warrenty of 2years. So it is kind request to please take some action to provide us a justice.

Purchased led tv 32pfl3230/v7 on 13-11-15 from great eastern. at that time they told there is 5 years full warranty on philips led tv. So i purchased it over others brands.But now on 3-4-17 when i registered complaint (patchy spot on screen) customer care told that it is 1(full tv)+4(rest on parts) yrs warranty and claiming 500rs and service tax from me.
how they are making fool to customer? I request you to see the matter and make a step that not making fool to fellow customer. I also sending attach communication record with it.

I have attached Invoice and paper given by authorized Phillips service center.

This blender was purchased in jan and in march it did not work hence i called Phillips and authorsed service center took this blender on 10th march 2017 and never returned till date.
I have tried calling customer care and they are not able to help me...I tried reaching the senior support but it seems they are always busy on another call or they dont want to attend this call...

CAN ANY ONE HELP ME GETTING MY BLENDER BACK

Sir, I registered a complaint on 28 feb 17 vide complaint id VIZ[protected], after 25 days of complaint my problem not resolved...
i spoke lot of time to customer service and his service manager but no result came...
Also service manager vizag not picking up call his number is [protected]... also commercial department of philips every time told that they arranging the phone call and technician in 24 to 72 hrs but no body came...

I have repaired my induction 2 day's back from your Authorised Service Centre(Soham Services
Address::- B-210, Kailash Industrial Complex, Veer Sawarkar Marg, Park Site, Hiranadani Link Road, Vikhroli West, Mumbai, Maharashtra 400079). Now today same problem occured again. And i don't have that much time to go back to service station for the same.

I have purchased a Philips Viva Collection HD[protected]Watt Induction Cooktop (Black) at 18th Nov 2016, i use only one day and next day is defective. I have complaint to customer care but don't give me any support to given address. He said that you will be go to philips agency.I am not satisfy with philips and amazon if you give home service than why you don't give home service ?...
i have raised compliant so many times but not povide proper service.. my service request showing closed status but i hv not used service..please take action i[censored] will not provide proper response. than i will take action against your company..
my address - Nikhil gupta
130/10
Matawali gali chandwar gate
FIROZABAD, UTTAR PRADESH 283203
India
contact number -[protected]

Dear Sir,
This is complaint for TV. I purchased this TV 1 year back & I have warranty for 3years TV . The TV is now not working and I am following up with customer service from 4 months The customer service of philips is least bothered and they are harassing me to pay extra or leave it. I dont mind even paying it. I just asked them to come & fix and take money even if it is under warranty I am ready to pay extra but they have asked me to transfer the amount first without any confirmation of reciept only then they will take care. I am helpless and after taking money if they dont turn up I will lose money and they dont pick up calls. everytime they make different stories if they pick. extremely irresponsible staff my complain number is BAN [protected].Please can you take action and help me.
The area manager for philips is Mr Satya [protected].
My name is Ameer Jan and I am the customer . my number is +91-[protected]

Have brought Philips HL7699/00 750watt mixture grinder on 30 September 2016 after a month it started showing some or the another problem's and was not working properly...First it was not geting start and even if it get started after some time it use to stop automatically in a minute or so but now it has completely stop working... please look into this matter as soon as possible...it's would be my pleasure to know ur response.
Thank-you

Hi this is Vinothkumar I already register one complaint my home Thayer is not working like that complaint no is Philips Audio Customer Care. Your complaint no. is SUP001/346916. And the complaint made on 7th march and service persons came on 18th march 2017. And now my complaint is Theo's derive person is very slow and his service was not don done properly that problem was not cleared if he can't do that serives means pls inform us here after we will not buy any of your Philips product and also I will give suggestions to my friends and family also not to buy Philips product. Pls replay to my mail what is solution for my home Thater ( [protected]@gmail.com)

Have registered the below complain of my 43"led tv 43pfl4351. (Mahavir enclave 110045 new delhi)
There is no action being taken till date. I have then called the customer care and a technician visited my place since the tv is just 45 days old. The technician mr. Girish checked the tv and conveyed to me on 05 march 2017 that the tv panel or logic card is failed and he would report the same to the office (Vg services). After that no action is taken and dont understand want action is taken by philips since i am not having any follow up communication neither any deadline commitment by the philips for the part or product replacement.

Such behaviour by a huge brand like philips is not at all expected. I understand philips should have taken care of offloading the service to the third party agency with some responsibility and follow up.

The below query was registered on the philips website.
"onfirmation
Dear mr. / mrs. Jitendra,

We have received your inquiry and will answer your question within 24 hours.

With kind regards,
Philips consumer care

You submitted following inquiry:
Tv is having white lines while it is getting on... And it gets switched off in 1 minute. There is no picture on the screen. The tv is making sound while it is on. It is just 30 day... And tv is making issues. I demand for replacement..."

Kindly look into the matter urgently. And i demand the extension of of my warranty period by these many no operating days of my led tv.

Sir
I have purchased a trimmer (QT4001/15) it worked only 10 day from date of purchased and now its not working. I have registered complaint 4-5 time to customer care but they did not reply anything.
kindly do something otherwise it will go wrong feedback.

please find attached scanned copy of invoice.

Regards
Sonu kumar
[protected]

The LED Tv we bought last month, we are facing some sort sound disturbance in Tv, we had even complained previously one o[censored]r staff attaned it but could not figure out the problem, Model is 6500 series smart Tv,
please address to this issue o[censored]s as early as possible
Tv problems
When we switch on or switch off the tv we get a weird noice in tv, we have bought thise last month and still we have getting weird noice so please consider thise as argent.

I have Philips SHS390/98 neckband headphones. I purchased it through Paytm.The headphones were working very good for me and had amazing sound quality but I have recently been facing some issues with my set. There is something wrong with the headphone jack.Whenever I try listening to music on my phone, it is displayed that the headphones have been connected but I am not able to hear anything. I even tried the same thing on another phone, but the result was the same.The set has stopped working.I bought these headphones from Paytm and the headphones are currently under waranty. Kindly replace my headphones with a new set or get ir repaires as soon as possible.
On the backside of my headphone box, it is mentioned that these headphones were imported by Gibson Innovations Pvt. Lmtd., Sector 49, Gurgaon, Haryana.