Philips India Complaints & Reviews

Rude Language used by Kushang from escalation Desk. When I was not satisfied as I had no confidence on the Service Centre he says you pick your product and go as we do not give any assurance on your product... Than the service centre executive Sandeep and Kushang start making personal enquiry while I am still having a conversation about some Varun.
Its only when I raise my voice that what is this they put me on mute and both are having their independant conversation.
No Solution provided no Calls
Next I will take to Social Media Platform abt the service

My Philips LED TV not working since one and half month. After launching complaint, yet TV not repaired. Many engineers have visited and replied that Philips service center is merged with videocon or TV card is not available. I am frustrated with philips service support. I request you to either get it repaired or replace it. Complaint no is DEL[protected]

Satpal Singh, pH [protected]

Hullow sir, philips model no 24 pfl 3938,

Iam m/s mamavi electronics anantapur. andhra pradesh.

I am sale philips 24pfl 3938 sale customer dated[protected].in 3 years warenty card, card no is 49218, allready mention in website of www.poweroffto.in.
Customer allready complaint for nearly 3 months have online regestered, complaint no is pvij[protected], technician visited complaint is panel problem, technician says no warenty for panel, so please solve the problem,

Customer says otherwise iam claim to court. so pl;ease proceeding

Urly.
Thank you,
Custemer deatails for,

Mr. raghunath swamy
[protected], [protected]
C/o m/s mamavi electronics, [protected],
Umanagar,
Oldtown,
Anantapurum. 515001.
Andhrapradesh.

I bought this radio from bhopal, m. P. India.

Its not working well from the day one. I even gave it for repair but no use. Its still giving problems. Radio stations can t be listened properly. Handle is broken in two months and aireal is broken in three onths.

Tho i am using philips t. V. Too and its working wonderfully since 5 years without any complaint. It gave me trust in your company and i bought radio without giving any thought.

I expect you to exchange my radio with new one.

Address of shop

282, b sector, sarvdharm, kolar main road, bhopal 462032 ph[protected], 3207403

Invoice nu...4424 kl

Date of purchase...5 th mar 2016

Price... Rs 900

I had bought the above mentioned product from sankha blander, bongaigaon, assam on 09/06/2014. The product is excellent. But now the cutting head has worn and hence needs to be replaced. I had been asking the dealer for the part on payment. But he is not able to provide the same. Please suggest where can i find that spare. Regards pankaj kumar choudhury, [protected] (M) e_mail : pankaj. [protected]@gmail.com

One philips air fryer model HD-9220/20 purchased from Hariom Retail Pvt Ltd Ashok Vihar, Delhi-110052 Bill No.11832 dt.28/10/2016

Today my complaint was attended and executive of co. refused to replace because of the product was purchased more than 1 mth the same and told me to pay the charges for repair

I confirm that the piece is still unused.

My order no.[protected]. I'm xavier raja. I had some problems in my home theater. There is some crackling sound from speaker always. I contacted snap deal but they told to contact service center. Idid the same but the service center phone number is wrong. Indeed ur help to get exact address and phone no of philips service center in dindigul, tamilnadu. Thank you

It has been a two weeks since i had give my order for a part of my multi groomer qg3250 but there is no response from the service centre till date. The service centre whenever contacted gives dates about when they will further contact me and there is no other response. A total miss management is there in the service centre. It also does not open in time. If the timing is 9:00AM it will open till 12:00 at noon. I was called by the manager to talk about what they can provide 10 days ago but he did not show up neither was the service centre open at 10:00 AM while the working hours are 9:00 AM to 7:00 PM. They made me wait for 3 hours and after reapetedly calling them they switched off their cellular numbers and the office was closed.

My name is Anil from Mumbai.

I was buy Philips Led Tv from Vijay sales in Bandra exhibition.purchase date 24dec2015.
but I am facing issue with led in Sept 2016.tv was not working, led panel blank screen on tv.after I filled complaint both in Philips and Vijay sales for my tv repaired or replacement.after 1 week service engineer visited in my place and after checked engineer said the tv panel is faulty but now panel not available in service centre.so we need pickup tv and submit to service centre and if part is not available so tv can be replace and provide new led tv.
But after 3 month my led tv in service centre no any stand by led tv arrange for missing.as well as every time I was contact to service centre not any response from service cents.every time they says next week can be deliver your replace.
then I visited in Vijay sales chembur for inquires then staff said you need extra 2000 pay for replacement tv because 42 inch led not available now.
how can possible I will pay for it my led tv with 5year warranty.
I am very disappointed from Vijay sales and Philips service centre.not respond from both.
I am last 3 month useless in home because I can not watch tv after pay 420000.please check and replace my tv as soon as possible.

Name. Anil
mobi . [protected]

Tv model and serial number all details attached document.

I have lodged the complaint on customer care number [protected] with complaint no. Phl-[protected] dated 25.11.2016, but till date no representative of your company approaches me through email or phone to redress the complaint.

Philips being a highly reputed multi national company, such kind of service is not expected from you, as such, i once again request you to send your representative to change these modular switches which are in guarantee period at my address 544/7, subhash nagar old railway road gurgaon-122001, haryana. Mobile [protected]

Regards,

A s sodhi

The Philips TV Model No. : 32 PFL3938 32 Inches LED.
Purchased from : Great Eastern Trading Co. Kolkata on 04.07.2014.
Invoice No. : 11/SA/1415/04914.
Purchaser : Debashis Datta Roy 3/86 Chittaranjan Colony Kolkata - 700032.
Contact No. : [protected].

From 25.11.2016 the said TV Set Picture Quality going worsened day by day.
Double Vision is being seen.

My LED TV with model no 40PFL4958 suffered a display issue on 23rd Oct 2016 and we file a request with customer care for support on 24th October 2016. Complaint No for the same is PSUR[protected], we further reminded for the resolution of the issue on 26th October 2016. It was informed by the service centre that display of the product is not working and panel has to be replaced. They said it will take 15 days time for them to get the part. They informed since the part is not available they will replace the product and it will take another 7-10 days to replace the product. We again filed the complaint on 17th November with complaint no. PSUR[protected] and a reminder complaint again on 23rd November 2016 PSUR[protected].

They came a with a solution last week for replacing the product with another model as the model code which I have is not available and is not in production anymmore. They offered to replace the product with another one of the lower version with less features.

This is against the law of land and cant be accepted at any cost. We spoke to BSM of Surat Mr. Jatin and Mr. Dhiraj, BSM of Ahmedabad where they bluntly said go ahead and file the case in Consumer Court and told if you want to accept the replace product as offered than accept, we will not give any other thing.

In My beard trimmer PHILIPS PRO SKIN ADVANCED TRIMMER series 3000 QT4006, the blade present is a removable type.recently, i've been encountering problem where the motor presnt inside is working whereas the blade present above the motor is not working .what is the problem am i facing ?how did ot happen?how can i overcome this problem with a solution...

We are having ld tv 34 inc we have contact the service station & the representative attended us & inform that mother bord is not working .The part will be replace within two or three days. Since 15 days has gone now he is telling that the part is not available in company and your model is not available. We have purchase the tv in 2013 only within 3 to 4 years this is the result.
Were bad expreience of philips company

Dear sir/ma'am,
A month ago i had called in philips for assistance because my led tv had some issues. After complaining to philips they provide me contact no. Of technician and complaint no. Was plkw[protected]. After 2-3 days customer service executive visited my home and he told me to replace speakers and power key button tray, after that he told me that he will arrange me these parts with in a week. 10 days passed but nobody responses me also a message came from philips to me that your call has been closed. Again i called in philips for the very same and again customer service representative told me to arrange those parts with in a week. This time complaint no. Was plkw[protected]. Again same thing happen and nobody responses me so i called in philips 3rd time for the very same. This 3rd time complaint no. Was plkw[protected]. And nobody responses. This was ridiculous. Also i had purchased my tv on 09/11/2015 so now warranty period is over and also i had called in philips before warranty expires. Kindly penalise them for their misdeed.
According to best of my knowledge philips provides best service experience to customers but unfortunately this time in my case i feel worst experience. Please raise my issue to higher authorities so that anybody else can't feels worst service experience by your service engineers.
Please send your customer service representative or engineers so that they replace speakers and power key button tray of my led tv 40pfl5059 as soon as possible.
Yours sincerely
Prakhar bhushan mishra
Add opp. D. M. Residence near axis bank civil lines barabanki up - 225001
Tv model no.- philips 40pfl5059 102 cm (40.2) led tv
Imei/serial no[protected]
Contact no. [protected], [protected]

I sri chittaranjan rout residing ea/100, brit colony badagada, bhubaneswar, odisha with my mobile no. - [protected] complaint on my led tv model no. 32pfl2977 vide complain no.[protected]but no action is taken after the person observe that on the panel proublem and no information from your side although it is in guarantee period. I am very much upset on your sleeping attitude.

I have file Complain ID SUP001/255500 to service center-24/09/16 regarding my Blueray system repairing They said we will change Spare Part but now they are not looking seriously from Last 45 days at our problem and ask daily spare will came from 45 days this is happening with us and last 3 days not picking my calls.I am also interested with PG solution ( Buy Back) but they provided me higher rate of new system actually in market the same model available minimum pries the diff. between philips shop and market around Rs.[protected].
Please look into the problem.Days are going on And we are getting poor response from service center, Area manager, Customer care center.
It is to request you that please treat at urgelty

Purchased this tubelights in month of march 16. But failed thrice after replacement also within span of nearly two months. Purchased from dhandai enterprises, nashik, tidke colony.
Pl give justification for trouble given by philips on this perticular model. I have been given four led tubelights of same model 35037. But all four are not working now.

We file a complaint to service centre on 24th October .. TV Having 5year warranty.They said we will change backlight but now they are not looking seriously at our problem and tolds daily backlight will came tomorrow . From 20 days this is happening with us and sometimes they also not picking my calls.
Please look into the problem.Days are going on And we are getting poor response from the service center.

Complaint no.- PTNA[protected]

I am Divya from Mymbai.Bought Philips tv on 31 Oct '16 frm Kohinoor(Santacruz). The technician came 6 days after delivery for demo and was not ready to give a proper demo.Whatever asked was answered in'it cannot be connected'.I have complained thrice to your customer care but no action has been taken yet & call gets cancelled without any attendance