Philips India Complaints & Reviews

Oct 10, 2016

Updated by Chittaranjan201 Model-32PFL7977, Date of Purchase-23.10.2014(Guarantee/Warantee for 3 Years), I Sri Chittaranjan Rout purchase the TV from Forum Mart, Pantaloom Showroom from Bhubaneswar of Rs.35011/-. I am verymuch regret to say you that from the purchase of the TV we had suffer a lot, The said TV is exchange a new one within 6 month from the purchase and vide several complaint and repair 2 to 3 times now the tv Picture tube is upto 40% dark in power on the TV. Please do the needful urgently.my mobile No-[protected], [protected].

Oct 16, 2016

Updated by Sumit Dutta 79 Still no response from Philips till date.
I tried many times to contact there kolkata office but as soon as I am giving my complain no they are disconnecting my phone

Sep 28, 2016

Updated by neetaadkar I have very bad experience I buy the TV after one year TV panel is not working properly . Just for one year use I have to spend 40, 000/- because I choose the Philips brand
Dear Sir

I had bought the LED 40 PFL 4958 from Shree Ram Electronics Vishrantwadi Pune Maharashtra in Aug/sept
2014
I booked the complain to customer care twice complain No.PRUN[protected] dt 6th Auguest 2016 &
PRUN[protected] DT 12/08/2016. Complain is like that the TV picture are not appear clearly half the
screen show white and half is black and get some line on screen.As per you service engineer there is
some problem with the panel. I request them to change it but unfortunately they told me that my warrant
period is lapse. The panel cost is Rs.18000/- which I asked to pay. I bought the TV of Rs.380000/- for
that I took the loan from Bajaj Finserv Ltd.& paid the EMI in 12 months.
Now again if you ask me to pay Rs. 18000/- which is not affordable to me. so my request is that please
extend my warranty & replace the panel.
In 2015 you are started the to giving the warranty for 3 years so why are not giving the present
customer. Being such big brand product I should get the service from you because customer is believe on
your product. If you denied me to give me service I will be very upset. I know your any produce is
having long life 10 years but if ask me to pay Rs.38000/- for LED just for 2 years it is not
justify.

So my humble request is to replace my panel with free cost.

I am sure if after sales marketing you have not given the proper service nobody will buy your product.

Requesting all Don't buy the Philips brand. No customer care.
Need please see the compliant box

Regards

Frustrated Customer
[protected]
Complaint Status
[Sep 27, 2016] Philips India customer support has been notified about the posted complaint.
Updated by suniladkar, Sep 26, 2016
I have very bad experience I buy the TV after one year TV panel is not working properly . Just for one year use I have to spend 40, 000/- because I choose the Philips brand

Replay received from Philips team

Dear All
This is very cheap answer means you are not bothered about customer or rather your product once your
product is sales your job is finished. Thats why other brands are very popular in the market I am fool
I buy your product because earlier your goodwill was so popular in the market.

I will not leave this chapter here I will try my best to reduce your sales/credit ability by adverting
in the market in near-future.

Thanks for your poor replay

Sunil Adkar
Cell [protected]

On Thu, 22 Sep 2016 16:31:46 +0530 "Rahul Suyawanshi" wrote
> Dear Mr. Adkar, As discussed your set is out warranty hence will not repair / replace on free of
cost.Will give discount on panel. Pls confirm.Regards, Rahul Suryavanshi.[protected].From: Philips tv
[mailto:philips.[protected]@pemail.in]
Sent: Tuesday, September 20, 2016 3:09 PM
To: [protected]@rediffmail.com
Cc: [protected]@pemail.in; dhananjay.[protected]@pemail.in
Subject: RE: Request for MY LED 40 PFL 4958 panel replacementDear Sir, Thank you for contacting us. We
are looking into your complaint on priority We do apologize for the inconvenience that you are facing
with our product.. We assure you to provide the best service at the earliest, so here by we are
requesting our Area Service manager Mr. Rahul suryavanshi ([protected]) / Branch Service Manager Mr.
Dhanjay Kadam ([protected]) to be in touch with you within 24 hours.We assure you of our best attention
always In case there is any further assistance required, please feel comfortable to revert to us.Thank
You.Regards;Philips Tv Customer CareContact Center Number :[protected]Working hours : 9am-9pm (
Monday-Sunday)From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Tuesday, September 20, 2016 12:36 PM
To: philips.[protected]@pemail.in
Cc: [protected]@rediffmail.com; [protected]@mail.com
Subject: Request for MY LED 40 PFL 4958 panel replacementDear Sir

I had bought the LED 40 PFL 4958 from Shree Ram Electronics Vishrantwadi Pune Maharashtra in Aug/sept
2014
I booked the complain to customer care twice complain No.PRUN[protected] dt 6th Auguest 2016 &
PRUN[protected] DT 12/08/2016. Complain is like that the TV picture are not appear clearly half the
screen show white and half is black and get some line on screen.As per you service engineer there is
some problem with the panel. I request them to change it but unfortunately they told me that my warrant
period is lapse. The panel cost is Rs.18000/- which I asked to pay. I bought the TV of Rs.380000/- for
that I took the loan from Bajaj Finserv Ltd.& paid the EMI in 12 months.
Now again if you ask me to pay Rs. 18000/- which is not affordable to me. so my request is that please
extend my warranty & replace the panel.
In 2015 you are started the to giving the warranty for 3 years so why are not giving the present
customer. Being such big brand product I should get the service from you because customer is believe on
your product. If you denied me to give me service I will be very upset. I know your any produce is
having long life > 10 years but if ask me to pay Rs.38000/- for LED just for 2 years it is not
justify.

So my humble request is to replace my panel with free cost.

I am sure if after sales marketing you have not given the proper service nobody will buy your product.

Thankin you

Regards
Frustrated Customer

Complaint comments

Sep 26, 2016

Updated by suniladkar I have very bad experience I buy the TV after one year TV panel is not working properly . Just for one year use I have to spend 40, 000/- because I choose the Philips brand

Replay received from Philips team

Dear All
This is very cheap answer means you are not bothered about customer or rather your product once your
product is sales your job is finished. Thats why other brands are very popular in the market I am fool
I buy your product because earlier your goodwill was so popular in the market.

I will not leave this chapter here I will try my best to reduce your sales/credit ability by adverting
in the market in near-future.

Thanks for your poor replay

Sunil Adkar
Cell [protected]

On Thu, 22 Sep 2016 16:31:46 +0530 "Rahul Suyawanshi" wrote
> Dear Mr. Adkar, As discussed your set is out warranty hence will not repair / replace on free of
cost.Will give discount on panel. Pls confirm.Regards, Rahul Suryavanshi.[protected].From: Philips tv
[mailto:philips.[protected]@pemail.in]
Sent: Tuesday, September 20, 2016 3:09 PM
To: [protected]@rediffmail.com
Cc: [protected]@pemail.in; dhananjay.[protected]@pemail.in
Subject: RE: Request for MY LED 40 PFL 4958 panel replacementDear Sir, Thank you for contacting us. We
are looking into your complaint on priority We do apologize for the inconvenience that you are facing
with our product.. We assure you to provide the best service at the earliest, so here by we are
requesting our Area Service manager Mr. Rahul suryavanshi ([protected]) / Branch Service Manager Mr.
Dhanjay Kadam ([protected]) to be in touch with you within 24 hours.We assure you of our best attention
always In case there is any further assistance required, please feel comfortable to revert to us.Thank
You.Regards;Philips Tv Customer CareContact Center Number :[protected]Working hours : 9am-9pm (
Monday-Sunday)From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Tuesday, September 20, 2016 12:36 PM
To: philips.[protected]@pemail.in
Cc: [protected]@rediffmail.com; [protected]@mail.com
Subject: Request for MY LED 40 PFL 4958 panel replacementDear Sir

I had bought the LED 40 PFL 4958 from Shree Ram Electronics Vishrantwadi Pune Maharashtra in Aug/sept
2014
I booked the complain to customer care twice complain No.PRUN[protected] dt 6th Auguest 2016 &
PRUN[protected] DT 12/08/2016. Complain is like that the TV picture are not appear clearly half the
screen show white and half is black and get some line on screen.As per you service engineer there is
some problem with the panel. I request them to change it but unfortunately they told me that my warrant
period is lapse. The panel cost is Rs.18000/- which I asked to pay. I bought the TV of Rs.380000/- for
that I took the loan from Bajaj Finserv Ltd.& paid the EMI in 12 months.
Now again if you ask me to pay Rs. 18000/- which is not affordable to me. so my request is that please
extend my warranty & replace the panel.
In 2015 you are started the to giving the warranty for 3 years so why are not giving the present
customer. Being such big brand product I should get the service from you because customer is believe on
your product. If you denied me to give me service I will be very upset. I know your any produce is
having long life > 10 years but if ask me to pay Rs.38000/- for LED just for 2 years it is not
justify.

So my humble request is to replace my panel with free cost.

I am sure if after sales marketing you have not given the proper service nobody will buy your product.

Thankin you

Regards
Frustrated Customer
[protected]

May 22, 2017

Updated by tarunpriti There is no resolution on this complaint.

Sep 28, 2016

Updated by neetaadkar Nothing action taken against this complain. As Philips is big company it is not taking complain. also customer request.

Sep 17, 2016

Updated by vimal chavda Dear Sir,
As per our discussion I again visited Philips state office at Videocon house, CG road Ahmedabad. As per discussion with service incharge Mr Jignesh & Mr Dhiraj, He want to replace the TV with new one because my faulty TV is not repairable. But concern is my model is not available with company and he is offering another one model for which I didn’t want to go. So kindly help me to refund my amount what I paid to company.

For above all I already mail communicate to company again.
Regards,
Vimal Chavda
[protected]

Sep 17, 2016

Updated by vimal chavda Dear Sir,
I received below mail form Philips. But do not want to go with model offer by them and want to refund what I paid. Pl help what next step I have to do.

Philips tv <philips.[protected]@pemail.in>


11:14 AM (10 hours ago)





to me




Dear sir,



Replacement of Philips LED TV is approved due to non availability of panel, accordingly I have offered alternate Models as below to customer without any price difference by waiver up to Rs. 2000 in alternate available Model .



Available Material as on today 16th Sept-16

New offered Model DP

Price Difference if any

Customer Old / Defective Model

Customer Purchase Price

AHD

SUR

RAJ


40PFL3750/V7 A11

38200

0

40PFL4650/V7 AZ

37000

84



1


40PFL5059/V7 AZA

38800

0

2



1


40PFL5670/V7 A17

41500

4500

101

16

4




alternative available Model due to feature difference and required the same Model as he has having now but the same Model in not in our Stock as it is end of life as of now. Also the same Model is not available with our Philips Exclusive Showroom –M/S Alap Electronics, Ahmedabad attached bill for your reference .





Regards;

Philips Tv Customer Care

Sep 21, 2016

Updated by vimal chavda Subject: Refund againts TV becomes faulty under Warrenty periode.
Your Complaint Description:
Dear Sir,
I brought Philips 40 inch LED TV (Rs 37000)on 22 Aug 2015 from Alap Electronics swastika Char Rasta Ahmedabad. But it goes faulty after 10 month. Regards same I booked FT but first FT (PAHM[protected])on 3 sept 2016 which was closed without attained So I booked second FT (PAHM[protected])on 5 sept 2016 which is still not resolved & my TV are still in service station. For the same I also talk with Service Incharge Mr Dhiraj Bhasin ([protected]) & Mr Jignesh ([protected]). But after 20 day he finally replaced with another model because of my TV is not repairable as well as discontinue. Offered TV market price is 31000 and not feature same as my TV. So I requested to him for refund but he is not answering. I also tried to give written application to his branch office at 1st floor, Videocon House, Swastik char Rasta Ahmedabad. But he is not accepting the same.Finally I visit again today to same office address and Mr dhiraj not avail on office so I cal him and his last answer is he will not refund me so I replied him that I will know jago grahak Jago. But his replay is that u whatever do we will not revert u as well as refund you.
I also attaching my bill.
So kindly suggest me the forward path.
My details is as under.
Vimal Chavda,
Cell No [protected].