Philips India Complaints & Reviews

From the day of purchase have bad experience.

Their is technical & mfg. problem with the product.

The lids of none of the 3 jars provided get sealed properly the mixers centrifugal force throws the contents and blows of lid as well as inside contents. Complaint was raised immediately after purchase technician came saw said will change jars, did not turn up again. We continued using with great risk and difficulty till now past two months new problem seen.

Problem 2, the mixer while using gets heated immediately and the plastic body of the jar gets stuck into plastic shaft of mixer. Had to raise complaint the technician came after 3 days with brute force removed jar. The problem of mixer heating, leakage remains, customer service not bothered to solve that as the customer like us has lost money. You have fooled us with your name brand.

Lost complete faith in Philips brand still hoping Philips resolves as can't imagine a brand like Philips fooling common man.

My induction heater HD4929 serial #ZK1A[protected] is in warranty purchased from Deluxe Electrical Stores, Golmuri, Jamshedpur. At the time of purchase there was a hair scratch on the top which overlooked by me.
After one month that scratch widen up means it is changing from hair scratch to hair crack.
We have complained for the same and representative from authorized service cent of Philips M/s B.P. Electric, Jugsalai, Jamshedpur (PH[protected] has came and take the product with him.
After 2 days they called me and told that I have to pay for the parts.
I want to say only one thing this is a manufacturing defect or defect of their product then why should I pay.
If they want that their customers suffer and they don't care then keep your product with you.
I will end my relationship with Philips now.

Thanks

I have logged a complaint on 28th January 2017 for my mixer grinder and received a message that a technician has been assigned for my request.. my repair request number is 60-[protected].. received a call from a technician asking irrelevant questions as in where do you stay and that is far so we cannot come for a small complaint there.. is it really Philips? Since then we have requested twice giving them a reminder to fix up the issue but still the same.. is this the way you treat your customers Philips?
Didn't expect this from a well known successful brand..
Can you now send someone at the earliest to fix up the issue?

I have logged complaint on 6th Nov, 2016 for my 40 inch TV having black line coming at the centre and colours are coming different on left and right sides .
After that service person came to checked and after that I am chasing from last more than three month and spoke to all service persons of ahmedabad but no action only statements that panel or TV will be changed with new one.
Now when today I talk on toll free no about the same they are saying that no complaint is registered?
What is this?

Sir,
I have purchased a juicer mixer grinder on 16/12/2016 vide bill no. 027566 and from the very next day it has started troubling us . while using juicer mode it splits carrot juice all over the grinder and also make noise which irritates us . i have lodges a complaint vide complaint no. WO160-[protected] and Philips representative came to rectify the problem but from the next day the same problem started again for which i again lodges the complaint and two video have been made of the problem i have been facing . The video was taken by the Philips Rep (moille no.[protected]) and he made a promise to get back soon but it has now more than 15 days since i have sent the video, the Rep everyday says that the complaint is under process .
please take necessary action else i will move to the consumer forum of gov. of india along with all details
thanking you
vijay kumar
[protected]
[protected]
[protected]@gmail.com

Dear Sir,

I am a Philips customer, We purchased a 32" LED in November 2012 from Next in Lajpat Nagar. After warranty we took AMC in 26/06/2015 to 26/062017.

But now i did complaint 28 December, executive came and check the LED and take documents he needs. but we have no response. we did again and again.

after 1 month he bring TV with us and said some part will change and we will deliver in evening or tomorrow. but I did a call at 31 January, he said today evening he will deliver. But in the evening he said tomorrow he will change the part of TV and deliver after 2 or 3 days.

Sorry sir but i have been very frustrated now for your service in future we will not purchase any product of Philips.

Please do the need full.

Thanks:
Jamil Naqvi
R 96, Ground Floor, Batla House,
Jamia Nagar, Okhla, New Delhi-110025
Ph: [protected]

Bluetooth speakers product code BT50W/00 bought in october 2016 through amazon are not working properly . it aslo not getting charged.something is wrong with it. Hoping to get my grivience addressed kindkly replace the product. showing faith on ur product was my decision.now in turn its ur responsibility to fix my problem at the earliest.

yours faithfully
anmolveer singh

Sir.
I have purchase a led philips tv 32 inch through online (Amazon) on 13/10/2016 vide invoice no gj-samb[protected] but same led got defective and i contacted with authorised repairing centre through telephonic but company tech/engineer told after checking of led that we unable to repair y of said led on free of cost and suggested that i[censored] want to repair than u pay amount around 9, 0000 to 10, 000/- on its repair i requested him that above led covered under warranty period than why i pay the repair charge

I have purchased a Philips Viva Collection HD[protected]Watt Induction Cooktop (Black) at 10th January 2017, i use only one day and next day is defective. I have complaint to customer care but don't give me any support to given address. He said that you will be go to philips agency.I am not satisfy with philis and amazon if you give home service than why you don't give home service ?...

I had purchase a Philips 32 inch television set on 20/10/2014 from flipkart India online whose warranty was upgraded for three years.
The said television was not working properly hence complaint was lodged with the customer care Philips India on 13/12/2016 vide compliant No MUM[protected].
The said television was collected by the service centre for repairs on 16/12/2016 but returned back, with the report that parts are not available .
The said service centre person informed us that the television set will be replaced in a weeks time.
I regret to say that inspite of several follow up from 16/12/2016 to date, neither concrete response has been received from Philips India nor the replaced television.
I was given at least 10 different phone no from area manager to zonal manager of my area but none of them responded apart from one Mr Ajay Patankar who at least responded to my call.
I got a call from Philips India office on 13/01/2017 from telephone no[protected] saying that my model is not available for replacement hence another model will be given with extra charges which I didn't agree; but after that they are silent no my issue.
I am attaching herewith the invoice copy, emailed warranty card from Philips India .
Thanks and Regards
Asha Singh

I have four years old Audio player of Philips. Due to mechanical fault I sent its on Philips authorised service centre, Acacia Electronic Care, Nirala Nagar, Lucknow on 6 Jan, 2017, This centre was 10 Km away from my residence. I get audio after maintenance on 17 Jan and pay Rs. 530 by receipt no 1742.
When I came back, found that no work was done. Fault was remained unsolved. Again I go to that service centre and complain for his negligence. Again he took my Audio for maintenance. For this inconvenience I spend 4 hours in journey and burn 5 Litters petrol in my car. After one week I will go again to collect our audio. Now question is who is responsible for this negligence? Why I will spend maintenance charges and travelling expenses due to fault of service centre? why I west our whole day ?
I want legal action against this service centre and want he will bear my traveling expenses and one day labour cast also.

Hello,
Hope you are doing great.
It's been almost a year and almost 9-10 times I have filed my complaints but I must say that the company's executives are so inefficient and so good at wasting time putting calls on hold and seem so uninterested to looking into the matter.The mixer is not working since the very beginning and after having many technicians visits I still face the same problem. I have even got several of its parts repaired and the technicians don't have the basic know-how of the product. Having contacted customer care I was told all my efforts are in vain and they can't do anything and I have to seek service center's help and having contacted service center so many times I was told they can't do anything except faulty repairs and useless visits. I just want a proper solution that is the replacement of the product this time because I'm annoyed to my best and that is in the company's policies which I have referred to properly. kindly look into the matter.

At least do reply to this mail back. I have my contact no. registered with Philips i.e. [protected] which you can refer to get all the details. I really don't think that there is any need to take this matter to any online medium and make people aware of this issue. I just want this issue to be resolved and nothing else. Hope I was clear in my description.

Its been more than 3 days that i have been send back and forth between Domlur & Banaswadi branches Bangalore to get the small work done. Both claims that my are doesn't come under them and try to push back to the other group. I talked to Domlur branch Manager Kanakaraj as well. If its not happening today he himself is claiming that i have to wait till Monday. I have mode more than 20 calls to both these branches and tried reaching out to your technicians as well directly.
Is this the kind of service that you provide? As a customer I am highly frustrated and disappointed. Please take some action and define the areas clearly to each of your branches.

Details about product should be in the complaint number.

Ref no. - "food processor" 700 w product model no. - hl 1660 rate - 8999/- purchase price rs. 7795/-, purchased on 09.01.17 from bapat shop, near sudama talkies dharampeth nagpur.

Dear sir, i dr. Rekha bhutada hereby would like to intimate you, i have purchased above said product on 09.01.17 & 1st time when i used juicer jar to make juice, i realized there is crack on juicer jar from which little juice was spilling out.
Therefore its my sincere request to you kindly replace it at your earliest & provide me right jar.
Looking forward for your quick response,
Yours sincerely dr. Rekha bhutada.

Dear Concern,

I raised complains vide complain No.[protected] &[protected] on dtd.28/12/2016 & 04/01/2017 and also replaced part as per advice of your technician but instead of resolving old problem a new problem created by technician. Now when I start juicer, maximum juice sprinkled from side. I regret and surprise to say that instead of resolving problem your trained technician tried to misrepresentation like carrots are hard, you should run machine for 100ML juice only, you have to change whole chamber, Now I am confused and feel that it is blunder to purchase Philips product but also little bit happy that purchased small product which can be suffered.

Now at last you are requested to kindly if it possible, kindly revert any suitable solution.

Thanks & Regards,
Indramani Yadav.
Mob-[protected].

To,
All India Service Manager,
M/S.Philips India,
Gurgaon.
Dear Sir,
I want to bring to your notice that we have purchased Philips Mixi on 30th Dec-15 at Maaraj (The Home Maker's Shopee) in Eluru Road, Vijayawada-520002 (Andhra Pradesh)- Kindly see the enclosed attachment of Bill for the same
On 19th Jan-16 we had problem with Jars and taken to the Service Center (Work Order No:[protected] again set had problem on 22nd Oct-16 again i have taken it workshop (Work Order No:[protected] They have repaired and given back to us but almost every day every time we are facing the same issue from the day one Like Sometimes motor will not work, Automatically its getting off while running mixi . really we're running behind your service center which they are unable to solve my issue. Again set got problem on 3rd Jan-17 (Work Order No:[protected] we do have very good strong opinion on your company products and purchased this mixi according to that but i never expected this type of product from your esteemed company bcoz i always suggest your company products to anyone that much confident i am having about your product and the mixi what we have used earlier never had any problems same has been used nearly about 15 Years.
Really it's very disappointing me and my wife mainly.
My issues are not resolved after taking up many times to the service center also really we have fed up with this product.
My humble request is that I don't want any more repairs and don't have time to run behind you always.
Need only replacement – Please do the needful at the earliest.
Thanks & Regards,
R.V.Seshaiah
Railway Travel Inspector
Sai Madhav Apartments,
H.No:-20-3/149/2, 1st Floor, Gata Rathaiah Vari Street, Ayodhya Nagar, Vijayawada-520003.
Mobile No:-+91 [protected].

I have purchased a DVD Player for above cited model on[protected] through Flipcart .There arises one problem regarding fixing of pen drive in DVD Player which was not working proper . Hence I lodged a complaint on the Toll free no [protected] on[protected] . complaint no is SUP001/311300/ But uptill now no any person attended to resolve the complaint I had tried many times to attend the complaint on toll free number but no one turn up to attend the complaint. I have to request you to issue instruction atonce to attend the complaint and to resolve it immediately.

We purchased philips air purifierAC4072 38 watt on 6th December through online shopping Amazon. Despite repeatedly calling customer care for installation, there has been no response. Philips customer care is saying they dont have any engineer for installation at Jodhpur, Rajasthan.

Amazon order[protected]
Customer Name- Dr Ram Goel
Delivery address - Plot no 6, Pal link road, Jodhpur, Rajasthan 342003

Sir /madam I purchased Philips i908 mobile before one year.my mobile was fell down from this mobile touch was not working. I Search the touch in your customer service centre they said mobile touch price may be taken 7000 or above.which is actual price is 9000 then why can I spend 7000 rupees for toch only plz help me I over-all search by this product wherever I go products not available plz help
Your product of Philips i908 mobile accessories of touch and display will not get anywhere which is only available in your company but cost of touch high compare than nearly new mobile price.plz help me I very very very very very very very worried about the product from buying plz

I am to state that I have purchased a soundbar model HTL6140B on 18/21/2016 from
Vijay Sales, Rajouri Garden vide voucher NO.311-DRG12-165DN 207. In this regard I
am to inform you that the product is a defected one. The manufacturing date mentioned
on the product is December 2015. It means the product is already one year old. NO one has come to install the same till date. I have myself installed the product and found that
the subwoofer is already synced with soundbar and power button, source button are also
not working. I am therefore requested to kindly direct Vijay Sales to change my product as early as possible.

JASPINDER SINGH
PH.NO.[protected]