Philips India Complaints & Reviews

Dear sir
Complaint no-WO160-[protected]
I purchased products (mixer grinder) on[protected], and first use itself it got repair, I registered complaint on[protected], on 16th executive fom your end visited and told that mortar to be changed, and afterward no response from executive who was attended the complaint, then i only called to him but he was not picked the call for 3days then 4th day picked and told motar stock is not there, i got shoked that such a big reputed company not having stock that to in Bangalore?
Still now the issue not cleared,
We are facing very much problem die to this.k indly solve this problem at the earliest,
Regards
Ruchira K

I have given the subject casette recorder for repair to ur ahthorised service centre m/s mahalakshmi electronicsh. No. 3-6-369/b/5 himayathnagar hyd-29'on[protected]. So far the service centre has not retuned by casette player (As on today i. E[protected]. Otherdetails of my casette recorder as mentioned in the work order no. Are:model no 15aw557/10, sr no: il01001512. I therefore request u to look into the matter and arrange fr return of cassette player by ur authorised service centre duly repaired. K. Solomon raju, h. No. 12-2-709/c/129 padmanabhanagar, hyderabad 500028, cell no [protected], mail:[protected]@gmail.com

I have purchased LED TV 40 Inch from MODERN / SHREERAM ELECTRONICS Vishrantwadi Pune in the year[protected] That LED TV control Panel has problem. i had given complain to PHILIPS. Engineer has came.He took Photos. First he told that he will change control panel but now he is refusing to change. He told that it is charged. But he is not replacing control panel as he is saying it is out of warranty. But Philips has given 3 years waranty. so please consider my complain and please change our control panel as early as possible.

I have paid Rs.27001/- to Reliance Digital, Inorbit Mall, Hyderabad on 10/09/2016 for above product Model No.PHILIPS AP AC4014. But the product available with them is of 2015(November) which we are not agreeable to take. After a week they are telling that 2016 make is not available anywhere in India. Please help us in getting the product of our choice through your retailer.

Sep 2, 2016
Replacement of TV, Worst Service and fake promises
Hello Sir/Madam,

I have called the Philips customer care and given a complaint on 3rd Sept 2016 (Complain No is PAHM[protected]), as our TV display is gone, only we are able to hear audio no video is displayed. We had purchased the TV on 22nd Oct 2015 @ Alap Electronics Ahmedabad. Since we have 5 year warranty.It is just pass 10 month now TV is in repaired. After so many calls they send the technician after a week. Technician checked by open back cover and repacked and start it smelling like burning so replied to replace SMPS. After passing two day he replaced the SMPS but problem still present and no solution comes. Finally he ask to take TV at him service station but after passing of 13 day still no any solution comes as well as not able to trouble shoot the actual fault part and not able to give the time line for resolution. I amnier times call to ur customer care as well as ur service incharge Mr Jignesh on [protected] & ur service station at [protected], [protected]. But no one replied in how many days it is resolved.

since now no call and when we are calling no one is picking the call neither responding back it is 13 days now. So I want this issue to be sorted by within 2 days or else I will be bringing the TV to 'More" along with media.There is a limit to have patience, think you people have crossed it.

Hope by reading my issue there will be some quick action taken and it will be sorted soon.

Thank you.

Vimal Chavda
[protected]

My LED has been diagnosed with PANEL related issues. I was promised a replacement & given model nos to choose from, however nobody seems to be bothered. Its been more than 45 days & my complain still stands unresolved. I have made more than 50 calls without any concrete response from their side.

The company seems to be least bothered. I am keen on flagging this off to the CEO & raising this on every possible channel in social media.

My email address is [protected]@gmail.com

I have purchased Philips 40PFL4958 102 cm (40) LED TV with 3 years warranty from flipkart online stores on 30th Jan 2015.

My TV display has stopped working on 9th sep 2016, I have logged a complaint with Philips, then I took it to service center. They told me that it is out of warranty since you have purchased this in the online store (one year warrant applicable).

Later I have contacted to flipkart customer care and informed the situation, they took a complaint and did investigation and confirmed me that I’m eligible for 3 years warranty, but you should have to register with your product in www.poweroftwo.in site after the purchase. I told them that I am not aware of this site www.poweroftwo.in since it is not mentioned my invoice and respective emails that I received during the procurement. But I have register my product in www.phlilips.co.in since it is from Philips brand.
Now, flipkart is telling that you are not eligible since you didn’t register and Philip is asking to get three years warranty card from flipkart.

I don’t know what to do. Please help me to get resolve.

Name : sudhakar reddy
Mobile : [protected]

Mai mithilesh kumar dubay mobil no-[protected] hai mai tv 39" ka 4 month before purchage kea tha.eka ek tv power nahi aa raha hi jiska mai complain 10 day pahle complain kea jiska complain pccc[protected] hi
aj tak iska problem solve nahi hua. phone karne par batya jata hi ki kit lagega jo ki abhi nahi hi. to mai ap sabhi s puchna chata hu ki mai tv Phillips ka laker galti to nahi kr dea.

kindly solve the problem urgently
nahi to mai consumer court mi jaunga

My name is harsh mehra. My product code is at10/00. I purchased this product on[protected]. My speaker is not working properly. There is an issue of volume up button not working and bluetooth connectivity. They had submitted my product on[protected] they told me they will replace my product within one week but till present date the service centre did not replaced my product just making the excuses that product is not in their stock. Kindly take strict again against them. I am uploading the job sheet of their service centre.

Thank you

I, nishi purchased philips wireless speaker on 11.04.2016 from nutan electronics dilshad garden vide invoice no. Ne/ri/16-17/570. The speaker operates on charging. But after after few weeks it is found no charger is being fit. This piece being defective shut down. I had given to showroom for resolution on 26.8.2016. I was informed co. Engineer has taken it for checking & repairs but for last 15 days i am asking for same but in vain. Engineer is not picking up the phone. I want my speaker back immediately or alternatively new speaker in case it is not repairable.

I bought an induction stove, PHILIPS HD4928, on 01/05/2015 from a retail shop, Singapore Steel House, 166, Nehru Street, Pondicherry. I was told by the shop that the product has one year replacement warranty and another one year service warranty. Within one year it got complaint twice (charging ic/board complaint) and repaired by philips authorised service centre in Pondicherry (Anand electronics, No. 79, Thillai Mastry Street
City : Pondicherry
Pondicherry, India.
Pincode : 605001.). Then last month it has the same problem. But the service centre refused to give warranty as they said it has only one year warranty. But the computer generated service card clearly says it's under warranty till 30/04/2017. They charged Rs.500/- for repairing ( charging ic, rs.350 & service charge 150), but it got complaint agian only after a 5minute use. I went to the service centre, and they need me to pay again for repairing. The product is registered as, Name-Vijithra V J, Mob-[protected]. Please give me a clear thought. Contact me at, email:- [protected]@gmail.com. Mob:-[protected].

Ihave philips 32pfl6577/v7 led tv purchased on oct 2011.
Service er muralikumar attened &confirmed mother board&speaker faulton 31-9-16.But the service person
soudha(cell:[protected]) is not responding properly.Today even after coplaint against no:pcom [protected] code 52826 nobody
responded from the service center dharmapuri tn.Please do the need.
M.Mani
4/273 thancaraj street
dharmapuri-636701

To whomsoever it may concern,
Nine month back I had purchased a sound bar from big bazzar e zone at the beginning it was playing good sudden off it got burnt inside .i had purchased jus for d brand "philips" but it worked for 8 month .this is how people are getting fooled with the brands .regarding service I had given sound bar for service one n half month back but still I haven't got any response inspite of following back multiple times .i feel very disappointed 😞 . For getting fooled .as I never expected this would happen with philips also .

Dear @philipsindia your customer service and support is worst in india. My complaint no[protected] for repairing of dry iron is pending since last aug 01, 2016. Non is accountable for the intensive pain n suffering of customers. I have called customer support helpline more than 20 times but what m getting is next time line only. If you are not able to provide customer support you don't have right to sell any product.

We purchased 40 inch philips led tv model : 40pfl4650/v7 on 15/10/2015. Tv lost display on 27th july 2016.
When we registered complaint, technician told us display panel/tv needs replacement. Tv is under warranty but there is no further action or response from phillips in spite of frequent contact with area service manager or customer care. They are not responding and service manager is telling us to buy bigger tv with differential price.

I have purchased a stream iron box gc 1018 when my visit to qatar in the month of april 2016. I am am using the same in tamilnadu state in the following address of my residence. Now the iron box is leaking water when ironed and i feared it cause shock from electricity. It is two year warantee. So kindly consider this and do the needful.

My address
K. J. Michael manohar
D. No. 11/74l13, chalivayal
Nanthatty post, gudalur, the nilgiris =- 643 212
Tamilnadu stat4e
My cell no. [protected]

Good evening sir, myself lalit yadav, invoice no. Ri-1285/11-12, regular customer of philips products residing at balachadi, 30 kms away from jamnagar approached to d 'rajdeep services' on 28th july 2016 to change d damaged blade of my shaver.
Orry to say that even the boy attendant was unable to search a new one due to all things of whole shop was in d haphazard manner. He gave me assurance to get it within 5-6 days but he failed when i approached back to service centre and handovered d trimmer. Again i got assurance to get it next day. I'm working in a defence set up where we have to work 24x7 and taking out time is d most difficult task. Permission is to be sought from d authorities to move out from d campus.In such case still i somehow managed to visit thrice but i got poor response and false promises. On 10th aug i rang service centre to confirm d availability of d blade. He told me that it has come but when on 11th aug i sent my representative to collect d same but the height o[censored]nprofessionalism was shown and the centre owner negated about d availability of d blade. And when i rang him twice but he hasn't picked up or call back.
I was really very disappointed as d product is high utility in my daily schedule but i'm not able to use it since 15-20 days due to their lackasaidal & casual attitude.
Services of authorised philips service centre at jamnagar is pathetic. Even do not pick up d call most of the time. Unable to provide normal blade of shaver since 15-20 days while he's still posessing my trimmer and above all i had to face mental & financial harassment. Excpecting quick redressal.
Uch people r spoiling d goodwill of philips products. I'm now discouraged alongwith my known / colleagues to purchase any philips products in future.

My trimmer charger stopped working (Bt3200). I confirmed that at nearest service center and asked for replacement as i have 2 yrs warrantty (I purchased on dec 2014). He suggested me to contcat main service center located at himayat nagar, hyderabad. I called them checked for availability of the charger for replacement (Conveyed the specifications on the product). They said its available and ask me to come and replace. I traveled for 25 km from my place on the belief of that guys words. But finally i went there, he simple said charger is not available. The guy who talked to me on phone not in the shop, when i went there and not attempted my call when i tried calling from there it self.

I kept leave on that day for this purpose, they were wasted one complete day 4hrs of travel (In hyd traffic).

Very worst irresponsible service i have ever seen in any domain.

Please take action on that dealer (Himayat nagar, hyderabad mahalakshmi electronics)

See the photo

Compliant No PCCC[protected], dt 15th June. The TV was collected by Service centre - ( Murali [protected]) in mid June 16.
I am not getting any positive reply from Service persons, they have not given a quotation.
I was told the Power coil is to be replaced, its not available.
I requested for the No. which is not shared, I offered to get the coil from outside Bangalore.
Now I want to get back my TV in whatever condition it is!!