Philips India Complaints & Reviews

After giving lots of Remainder on mails for replacing the candle of my water purifier. But no response is coming from Philips. Very poor/ pathetic service provider.

Dear Sir,

I have purchased 11W CFL GENIE bulb from Metro Hyderabad, It has not even lased for 8 months with limited usage,

Date of Mfd is Sep-2011 & the bar code label No is[protected]

As you claim the life of blub is 3 years & it has failed with in an year

Kindly replace at the below Address.

House No: 25-29/11
MAYURINAGAR, R.C.PURAM
BHEL, HYDERABAD
Dist:MEDAK
State: AP
Pin: 502032.

Thanks,

Govardhan.

Respected Sir,

I would like to bring to notice regarding the under performance of Water purifier Candle. We bought Philips water purifier in March 2010. While buying Philips salesperson promised us that each candle will last upto 3000 L or approximately 6 months if the daily consumption is about 15 L.

But ever since we started using it, each candle works only for 2 months i.e., around 1000 L and then red light starts blinking. Thus we have been changing candles every 2 months. When we placed complain, Philips technician replied that water quality must be very bad and thus the under performance of candle. Water quality is no way as bad as seemed to be pointed out by technician. Water input is the same drinking water we receive from Chennai corporation.

Is it really true that usage of candle depends on water quality ? If yes, then why do Philips sells water purifier with false promise and deceptive advertising ?

Thanks,
Atul Shah
65, Jeremiah Road,
Vepery, Chennai - 600007

I bought a Philips home theater system on 18 Aug. 2010. The details are as follows:

Model no- HTS3265/98
Serial no- MF2A[protected]
Dealer- Selfridges (P) LTD, Pallimukku, MG Road, Cochin, 682 016,Ph:[protected], 3255200

My home theater is not working correctly. While i insert USB and select song (typing numerically) it becomes hang and it will automatically turn off. When trying to switch on, the power light it will blink once and then whole system will trun off. Nearly, 20 days ago i got this same problem. But i don't take it as a serious one. But at this time i am sure that there is something wrong in this product. I am so worried with this problem. What should i do.. Did i get a free repair from service center..? Will it become a perfect one..?? Please contact or send me a mail to this address '[protected]@gmail.com' or '[protected]@gmail.com'.

Abin Saju
[protected]

I PURCHASED A PURIFIER WP 3890 OF PHILIPS ON[protected] . SINCE A MONYH AGO IT STOPPED WATERING. BOOKED A COMPLAIN TO THE SERVICE CENTRE OVER PHONE IN DURGAPUR, A SERVICE ENGINEER CAME CHECKED AND SAID THE MAIN CIRCUIT BECAME FAULTY AND IT WILL COME FROM KOLKATA.
BUT WHEN I CALL FOR REMINDER TO THE SERVICE CENTRE I AM INFORMED THE ABOVE CIRCUIT HAS NOT COME YET . NOW I AM AT A LOSS . IT IS A MATTER OF DRINKING WATER.
I THINK I HAVE TO THROW IT OFF.

We have purchased PHILIPS Water purifier because of poor Services from Aqua, last year. We have changed filter even if it does not last more than two months irrespective of the cost. But today, when I approached M/s. Poona Redio, Pune, for filter. It was out of stock. When I again went to him after a few days and even after knowing and verifying from the authorised Dealers of Philips for its non-availability. He revealed the fact that It is artificial shortage made by their authorised Dealers only, as they charge Rs.200/- extra on home delivery. So, He advised to book on-line. It is really shocking and irritating that Philips Company has lost its crediability and nobody should purchase PHILIPS PRODUCT at all.
I S KHAN, PUNE

I recently purchased a Philips DVD player from Reliance digital. The DVD player is causing white spots on my TV. Reliance digital is refusing to take back the DVD player and replace it. I gave the DVD player to Philips Customer Service. They have not yet repaired it after three days. They are also not willing to replace the DVD player. It is brand new DVD player with defects - white spots appearing on TV.

I had booked one parcel containing New Brand Philips Steam Iron GC1980/20 ( Rs 2021) from Jammu (JSVP Chartered Accountants )to Bangalore (R.M.V. Enterprises) through BlazeFlash Couriers Limited on 26th March 2012 vide receipt no.[protected]. Parcel was not accepted by the recipient so I asked Blazeflash courier for RTO (return to origin). I have not received the parcel till date. I had requested the courier company at Nanak Nagar, Jammu to either return my parcel or refund the product amount but they are continuously harrassing me by making excuses. The reason they gave me that the parcel has been lost in transit and that they have forwarded my complaint but its been 3 months now, I have not received my parcel or product amount except for offering me courier charges Rs 125/- . They are running a beneficial business by stealing customers expensive items and in return offering only courier charges.

dear sir,
i ve purchased a 32" philips LED TV in January 2012 from pune central. its giving me problem in audio output since april 2012. its in warranty period. i ve complained about it to customer care almost 4 times, everytime they provided me with complaint nos but the mechanic or the service personnel didn't turn up to my house for repairing. the last complaint no. is PPUN[protected]. there is absolutely no response from their side, they even sent me a wrong number of a mechanic by name engineer shashi patil contact no. [protected]. this guy says that he is not related to philips in anyway. then they gave me another no by name deepak kundande with contact no.[protected], even this is a wrong no. which is not in use. i am absolutely fed up with this horrible response from philips and would like to complain about it. they have made a mockery of customer services...
thank you
dr amardeep pathak
[protected]

Hi,

I had bought Philips Electric Shaver from Bangalore, Croma Showroom. Due to my mistake the shaver fell into water and since that it was not working and also was not getting charged. So went to the Pune Service center, Kedari Nagar Area.
Work order No:- [protected] was created since 11th Jan, 2011. They did not reply to me for nearly 6 months. It was really disappointing as no reply was from the service center. When I mailed the details to customercare.[protected]@philips.com. But no luck from them too. Then when I dialed the Toll Free number, and on getting Angry on the customer care guy, they responded somewhat positively and tried to track down where things have reached. When these people contacted the Service center, one week later to that I received a call from the person from the Kedari Nagar Service center named as Ganesh, telling me that the things are done from their side & I should go to their office in order collect my shaver. Well My concerns are that why did they not contacted me in the first place after one month or 2 months later from the day the work-order number was generated. Secondly, question should be raised to the zonal officer that didn't he looked to the backlogs list, and asked others to work on the same. Also whenever I ask the customer Care people to either provide me with email id, they would not provide the same. Neither theirs nor their superiors. Would request you all to advise how to extract the email id's of the superiors in order to escalate the same. Have tried to get the list on their website but no luck.

I purchased the philips electric shaver from Bharat Distributors SCO 361-362, Sector 35 b, Chandigarh". The shaving heads of the above mentioned product got spoiled within 6 month of the purchase date, they got corroded, and i could not get even 10 shaves. And the servicing head of apex service center chandigarh refused to replace them, whereas the product is still in warranty period, and he asked for Rs. 3430.00 for the replacement, whereas the price of the full shaver was of Rs3500.00 (Approx) when i purchased. And Mr. Dildar singh service head of greater punjab also said that the product quality is like that only, and he can not replace the shaving heads even if they get spoiled in one month. Also i lodged a complain on their website twice and have received the conformation for the same both the time with the promise of reply within 24 hours, but still no one has responded to the complain yet.

I installed a LCD TV 32" One and Half Years ago and it is not working after a thunderstorm.I have complained several times at different service centres in Kolkata to get the same repaired but it has been two months since i have called for service but still the service person has not been able to repair the same.

Bought one Philips radio, model No. DL 334(3band radio) from M/s Khanna & Co. 1902,Opp. Dariba/Gurudwara Sisganj, Chandni Chowk, Delhi - 6, on 9/2/2012 vide Invoice No. 2011-12/06108. The MRP printed on the carton indicated an amount of Rs. 805/- but the seller vide above referred invoice charged me Rs. 900/- indicating Rs. 100/- as VAT amount this I understand is blatantly illegal. Can Philips India intervene and save customers from such irresponsible and unscrupulous sellers?

B.Routh
356, Sector - 4
R K Puram
N.Delhi - 110022.

We have registered complaint for my tv is not working and request to send your engineer immediatly, but engineer collected the tv board after one week then they said one component is must change in your tv.
Still itself we are not get the solution for that problem.
Registered No: bchn[protected]
Registered Month: December-2011

Dear Sir or Madam: The following complaint has been undertaken against both Philips India & their authorized service center Micro Services located in Goregaon, Mumbai. We had called Philips Customer Care to report a complaint of our Philips LCD not powering on. The call center dispatched a Mr. Rai, a technician from Micro Services to our residence. The technician took the TV apart and tried to repair it. While doing this he blew up our house fuse 3 times. Luckily we had a tripper so no other electrical component in the house was damaged prima facie (fingers crossed). I was shocked by such actions and told him to stop his experimentation. In the end he decided to take the power board with him for repairs. He said that 1-2 components on the power board will need replacing and he will charge Rs.780 (his service charge) + approx Rs. 300-400 per component that will be replaced. He came back after 3 days and installed the power board in the TV and the TV worked fine. Next he showed me the bill for the repairs and I was shocked to find that the total charge was now Rs.5600/-. I asked him how can the charges escalate by such variance for a Rs.25000 LCD, he merely replied that he has fitted a brand new power board as the one taken from our TV was totally dead!!. I was surprised when he said a new board as the power board he took out from his bag in front of me was wrapped in an old, torn plastic cover (I have retained this cover for my records) and on being asked why the brand new board was not in its Philips sealed box with original warranty and bill, he said that all parts come loose and the warranty is only 1 month (this was no where written on his Rs.5600/- bill, however I did notice that the bill mentioned "Goods sold once will not be taken back". All this happened after purchasing the brand new Philips 32" LCD from Croma and using for a mere 1.5 years!! I threatened to take the matter legally as my Dad is an Asst Commissioner of Police in Crime Branch Mumbai and I had secretly recorded the whole followup installation on a video camera in Full HD with stereo recording to boot!!. My question is that there are numerous online complaints on Philips power boards going bust within 1-2 years. They claim that their LCD's last 15 years. Well for me even a 5 years stress-free ownership would be heavenly with Philips. If these technicians know this why not remove the power boards and repair it professionally at the first instance to save on charges instead of trying their best to short-circuit it till their fuses blow out rendering it 'Rest in Peace'? We have an LG TV and VU LED in our bedrooms which were on at the time the technicians tripped the entire house into darkness 3 times. If those sets were damaged who pays the damages? Secondly, why not supply a brand new power board with a decent warranty and original Philips material supply bill? What is the guarantee that should the replacement power board (obviously old, recycled from an old second-hand set) blow out after 30 days who will help us and supply a new board free?? Thirdly, why give a non-original memo as bill and mention 'Goods once sold will not be taken back'?? We are simply fed up with Philips and their cronies. We are launching legal action against these characters and will seek compensation for damages due to the technician trying out his luck by shorting our house three times with no regard to the safety of my family (2 small kids present in the house at the time) or electrical appliances present in the house. The first time the TV shorted, he asked me to put the power on. Can you imagine the total disregard to human safety. Also trying to induce damage to the LCD by his adventurism and then presenting a hefty bill for an obviously recycled, second-hand spare part with a verbal 1-month warranty and a bill which read 'Goods once sold will not be taken back'. Therein lies the story. Luckily we are NRI's and after traveling the world we know our rights and we will be giving these people hell. There are a few more horror stories about Philips and Micro Systems on India Consumer Court. This is a new entry. Regards, Say No to Philips

My cell No [protected] , I have bought LCD 42' and 32' from Croma on 8.05.2011 under 4 years Warranty, In last more six times I have not complaint for repearing due to not working AV systems. In last comlaint have not made on 25.04.2012 and both LCD are working at all, But till nothing has happened, every time at call centre people are promising that it would within 24 hours. So please look my complaint urgently.
. Suresh K Mehta
B707 Whispering Heights,Mind Space Chincholi Bunder Malad West Mumbai 400064

Dear Sir/Madam,

I wanted to replace the filtering unit in my Philips water filter. After a series o[censored]nattended calls, i was able to log a service request(request# 190404). Even after 3 weeks, i am not able to get it replaced. Each day, the response that i get it that it will be done tomorrow. The appliance showroom had given me 2 numbers of the philips service center [protected] and [protected], both of which are rarely attended.Can anyone please look into this.

Thanks and Regards
Sunil

i give complain to Philips costumer care on 28th mar 2012 reg no-pbsr[protected]
till dt my problem remains(no video) same
TV model-21pt5017/94b
dt of purchase-05th APR 2011

Dear Sir/Madam,
Our daughter had purchased and presented us a Philips Music System-- CD SOUND MACHINE MODEL AZ1852/98, Serial No. GC [protected].. For this Set,we were given demo at the Philips Show Room at Shop No. 235,Second Floor, TGIP MALL, Sector 38A ,NOIDA..A sealed package was given to us. Initially ,we used this set to listen in the cassettes but later tried to use CD but it did not work. We brought this to the Notice of Customer Care[protected] and were advised to take it to Service Centre at A 56, Sector 6 ,NOIDA.[protected]
2. On 17 March 2012 ,we deposited this set at the HI-TECH SERVICES- Philips Authorized Service center at NOIDA Service Centre .We were informed that ,its MPEG board requires to be changed. Part is being demanded. We kept the set with the Service Center till 28/03/2012. We were informed that the part has been demanded from PUNE and will take some more time.
3. We requested the Customer Care office Senior Executive Mr. Vikas and Service center I/C Mr. Rajiv ,if we can collect the set so that we may use it for cassettes and will re-deposit it after we are informed that the Part has been received.. Accordingly ,the Set was collected on 28/03/2012.
4. Till date we have been repeatedly in touch with customer care as well as the Service Center but we do not know if any demand for the MPEG board has been sent. No one is confirming any details on this subject.
5. Kindly advise what is the Remedy of this problem.

I purchased a Philips LCD TV in Mar 2009. Around seven months back, it's power board had to be replaced and expenses were close to 6000. It took me around a month and in numerous calls to the service center to get it back. Now again the TV has gone down. Got very bad support from the call center people. Finally, I was told by the service center people that the Tuner card had gone bad and it costs around 16000 rupees. Such sub-standard products are being offered by Philips. Moreover, pathetic support staff and untrained technicians who are never able to show you the problem in front of you. No one in the call center can tell me How much warranty is being offered on which part and likewise. They just don't have any answers it seems. All they know is make consumers shell out money. /Sachin Tiwari [protected]@yahoo.com