Philips India Complaints & Reviews

When i purchased the "Philips Juicer Jar" at this Dealer:PIRGAL ELECTRONICS, MIG 232, 3 rd Road, KPHB COLONY, Kukatpally, Hyderabad. (TIN NO: [protected]

Ph No:[protected]. He was cheated me to get extra price. He said the price as 1000/- and given as final rate as 800/-.. But today

i went to another retail shop and noticed that the original price of the above product comes around 450/-... Then i went to Pirgal

Dealer asked the same thing how you can cheated me.. Last 3 months before i have purchased the LG Double Door Fridge in your shop..

Thats the reason i came again to purchase another household product.. The person is not taken any action.. This is what the Dealers

are doing business..Pls take necessary action on this Dealer.. If you have any info pls send a mail: [protected]@yahoo.com THANKYOU VERY MUCH! Srinivas

i have philps handy model no.HR1361.i was bought on 8/05/2010.after some time handy has some problem.i gave that handy in philips service center at BATHINDA on 22/11/2010 and the complaint no. is 1574.but till now i have no satisfactory answerd by service center almost 2 months over now.when i went to service center,person said to me plz wait some time more every time he said to same,so plz look into the matter
thanx
ABHISHEK SINGLA
[protected]

I have a Philips DVD system ,model no.FWD550.Since last two months,it is not reading new DVD's & DVD's are getting jammed after playing for five minutes.I had lodged a complaint with Philips service centre.Complaint no. 0491497 dt. 14.12.2010.Despite their assurance of service within 48 hours,after repeated follow-up,their service technician came & without even arranging for repairs,he said,we need to buy a new system & charged Rs.450.00.
My repeated complaints to philips service centre on this has only evoked assurances that a new senior technician would visit & get the repairs done,but till date there is no response,despite my regular follow up.Even their helplines donot connect us to their seniors,always telling that they are busy & will call back.

This kind of deficient & poor service by Philips needs to be really corrected & action taken against them.I understand that most of the consumers are suffering due to extremely poor service by Philips.

Deepak
Bangalore.

----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Wednesday, January 05, 2011 9:57 AM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

Dear Sir/ Madam,
I called up the Philips Customer Care Number[protected] a while ago & spoke to your Miss Anuradha and have discussed the issue.
Please take immidate action in this regard, else I am approaching consumer Court because I am out of patience.
No technician should be before 8:00pm on any of the working days(Monday till Saturday) for installation, which please note.
Bimal doshi.
----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Tuesday, January 04, 2011 3:38 PM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

It seems that at Philips no one is bothered about customer....Is it not??
----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Monday, January 03, 2011 4:25 PM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

Dear Komal Wadhwa,
Thanks for the mail.
As intimated to your Mr. Pravin, it will not be possible to entertain any of your technicians before 8:00pm any day from Monday till SAturday.
Keeping this in mind, I was wanting the installation to be done on 01.01.2011, which was for some reason not attended with.
No one in my house, will entertain any of your person, without me being present.
So, to avoid complications, please send some one after 8:00 pm today itself and that too after calling me.
Your Mr. Pravin called 1:03 pm and I have categorically told him to visist only after 8:00pm.
By this mail, I request you to get the installation done today itself, to avoid complications.
Regards,
Bimal Doshi.

----- Original Message -----
From: Philips Consumer Care
To: bimal.[protected]@wbtea.com
Sent: Monday, January 03, 2011 4:14 PM
Subject: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

PHILIPS

Dear Mr.Doshi,

Thank you for contacting Philips Consumer Care.

With respect to your mail and our telephonic conversation with Service center, they will call you to send a technician till today evening or tomorrow. Would request you to please wait for the call back from Service Center.

For any further assistance, please do not hesitate to contact us again quoting your registration number [protected].

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Bimal
Last name : Doshi
Address : Jaldhara 3, Bunglow no.:51, Prarthana Upvan Rd., Opp. Pleasure Club, Ghooma-Manipur
Postal Code : 382115
City : Ahmedabad
E-mail : bimal.[protected]@wbtea.com
Telephone : [protected]
telephone_alternative: [protected]
purchase_date : 1212010
title : Mr
middle_name : Ratilal
Comment / Question
[protected]------
Dear Sir/Madam,
Please not ethat I have purchased Philips 5.1 channel Home Thearter from Big Bazaar on 25.12.2010 for which I got the delivery on 28.12.2010.
Since then no one from your service center bothereed to ewven call for installation.
Any ways, today morning I got a call from your service center at Swastik Char Rasta, near Municipal Market, Ahmedabad seeking time for installation which I specified that any time before 5:00 pm today.Call came from number [protected] at 10:57 am.
After making several calls to the same number around 4pm, I was intimated that the engineer has already left for the installation.Till 5:10pm no one turned up & called the same number again.
some Mr. Pravin called from [protected] at 5:30 pm from saying that he would visit the house before 6:30pm which was not acceptable to me.
I told him to come on Monday after 8:00pm which he refused & when I said I would lodge complaint against him, he said to go ahead.
Please take this matter seriously as I have paid Rs.7990.00 and even after so many days has passed, the unit is not installed.If the same is not installed latest by 3.1.2011, I shall have no option but to aproach appropraite forum.
From 10:57 am till 5:00 pm , is I think is good enough time for installation.
Thanking you in anticipation.
Regards,
Bimal Doshi

After installing a software update suggested by Philips, my photoframe stopped working. Do you know what happens after I ask for solutions? Their answer: I'm sorry but updates are not covered by warranty and there is no solution for this problem. It is done at customers risk. Can you believe it? See attached picture below...! I urge you NOT TO BUY PHILIPS PRODUCTS. I know I will never buy one again.

Ipurchased electric shaver from patiala philips showroom near Gopal sweets, Fountain Chowk patiala dated[protected]. The electric shaver didn't work at home. I have visited 2 times to the showroom . First when it got faulty i went to showroom and ur dealer said there is cell problem. Second time when it faculty then ur dealer said u didn,t lock properly. Third time again it is faculty. Now sir i have given electric shaver a gift to my father. But i think the Philips produt are not made for giving the gift because it haress lot.

Bad company return Philips Product " Do Not Purchase This Company Product"
All over world and India

hi madam what about my DVD Philips LX3900SA Home Theater System you are also delay my favor

1. I am purchase this product 4.5 years but till date i am face problem
(i) first year product body bend in tray side and nodisk problem i Imagen no product are design
(ii) second year i am face lens problem i am spend Rs. 1150.00 ok on service center
(iii) Third and Fourth year hang tis product and last 6 month power supply i am spend Rs. 1000.00 ok on service center
till today to last three month power supply totally dead service center told me estimate approximatively Rs.3750.00 and this service center
engineer told me suppose you solve this problem are this problem not final problem to face next any problem like lens , card , any other related
device.
he said i am not get this AMC contract this product because this product part are not easily available and so much costly and when i am purchase this product after 6 month this product totally closed so i am make test tube "Bakra"
i am spend totally 18000+1150+1000= 20150.00 you can get deduction value Rs. 20150.00 after 4.5 years like 10000.00 ok
and supposed i am spend this product 4000or 4500 till-date your new product are totally Home Theater RS.6000.00 only
So what i am do please help me

i am not enjoy this product and till today company said me do not take any action we given to you new one model you paid some of rupees means what
new DVD Philips Home Theater System MRP Rs.20000.00 company discount Rs10000.00 you paid 10000.00 but Vijay sales Shop with document MRP.13500.00 and vijay sales discounted price Rs.11000.00 means Philips company cheating with consumer

so reply note that

i am desided PHILIPS all the product BAD and SERVICE also please purchase Chaina made product USE and Trough this product give to you 75% discounted price

please send this email at list 25 person you are member in twtter or orkut please check this very important massage
Till date after 4 month 22.12.2010 company said do not replace with this product Bad company bad relations and Bad service
thank for the read this massage


Jayesh Dhanavade
[protected]
[protected]@gmail.com

I had purchased a philips audio,video,mp3 player.It developed a problem within few months and i handed it over to M/s Clarity electronics service in chennai,Anna nagar.The service centre staff told me to collect the item by 2 days.Its has been a month now and i get false promises from the staff that the product would come within a week, or within an hour ,It has come to the depo and needs to get desspatched I have also complaint to the customer care dept of philips but still yet to recieve response from them too.The technican phone number is [protected].My order number is 145660.Kindly do the needful.I have all the supporting documents for the referral.The land line number of the service centre is[protected],26190506

The complaint was registared to you, 2 days back and there was no response from your side as on today.
Several Times I was called to Customer Care Toll Free No but there was also no response and
Chennai PHS Electronics Service Centre also not respond properly.

Once again I will registrar my complaint to you along with documentary support to you for speedy action require

My DVD was purchased on 12th Jan 2008. This DVD had some of the DVDs are not playing shows "NO DISC" and some of the DVDs are playing with poor picture quality. The same DVDs are playing good in all other Brands (SONY, ONIDA, SAMSUNG, ETC.,). But in the Chennai Service Centre guyes are says "These model (3146X/97) DVD's are not support these DVD's this was very old Model dont't come to us service but you have to pay the money for this Servicing! ! ! ! ! ! !". How it can be passible?. They want service charge also for this advice. Kindly let me know the exact reason for these fault of my DVD and how it can be rectified. Past 7 days I was vigeriously follow it up all the source of Philips cutomer care but no response from Philips Service Centre, Customer Care and Complaint Email. Kindly help me to solve these problem as earliy as passible.

Regards

karuppiah.M

I have a Philips micro theatre system bearing model no MCD 190. The problem is that the central mechanism that holds the compact disc in place has broken. Accordingly on[protected] i lodged a complaint with Philips consumer care (Toll free no: [protected]) and was given complaint no 471525 with an assurance that the said complaint would be attended in the next 48 hours. There was a call from the Ahmedabad service centre on[protected] , informing that the said service personnel will be visiting anytime between 1 pm to 7 pm. However no service personnel turned up on that day. Complaint was once again lodged on[protected] with the toll free no and it was once again assured that urgency request has been placed and that the complaint would be attended on the same day. Once again the service personel failed to turn up. The same exercise was repeated when the consumer care was contacted once again on[protected]. When the consumer care was contacted again in the evening hours of[protected], it was informed by a senior personnel that the desired serviceman will attend the complaint by 2030 hours . However as anticipated nobody turned up. This is amounting to cheating and deliberate misleading of the consumer with no reason assigned for the delay. To be taken up strongly with the company.

I HAVE ONE PHILLIPS 18.5 LCD MONITOR WHICH IS NOT WORKING , NOW I M NOT ABLE TO LOG THE COMPLAIN IN TOLL FREE NO , NO BODY IS RESPONDING ON SERVICE NUMBER AND MAILS.

Hello,

This is regarding the Philips DVD player (DVP3326) which I had purchased about 2 months ago. The manual and customer care insist that it plays DivX format. But some videos do not play whereas some has no audio. The customer care has not been much helpful and the technician who came to our residence simply answered that the format might not be supported.

The whole point of purchasing this product was that I can watch movies easily through USB; which I am not able to do currently.

Kindly look into the matter and help me out.

Thanks,
Mahalakshmi

Respected sir

Sub :- non attendance of complaints

I purchased a philips music system, model no. Dsp 3000n from big bazaar, shahdara on 9 october, 2010. This product carries a warranty of one year, but it started giving problem just after 15 days. Several complaints have been lodged to the philips customer care no.[protected] and the complaint no. Is 461069. After having made repeated complaints, the customer care executive makes fake promises about deputing their engineer to our place, but nothing has been done so far.
This is breach of trust by such a reputed company like philips india.
I would request the concerned authorities to look into the matter and get this defective piece replaced. An early action is requested.

Thanking you

With regards

Varun kapoor
Ph:- [protected]
Add.:- 20/19, lodi colony
New delhi - 110003
(Consumer)

One SMS came to my mobile phone on 10/11/10 (TD-DVD), that my mobile no. has been selected for a Free gift DVD player from Philips Electronics, to know more details log in philipsofindia.com.

After downloading the website site asked for my mobile no. & few details(e-mail, mailing address, residence ph.no, age etc)
On 11/11/10 another message came to my mobile phone. for logging in the site & asked for payment of Rs. 440/- for Service Tax & the free gift will be delivered to my mailing address.

When I click to the button <Proceed Payment>, it shows the account suspended. I think this may another new thougt of cheating Bussiness. & I also find another person already complained regarding the same matter.

I am also requesting to all mobile service providers not to allow this type of unknowing SMS forwarding.

RANENDRA BANERJEE

First a massage come to my mobile at timing[protected]:44 Massage Details Given below Dear customer congratulation you are selected a DVD Player from Philips electronics.More details login www.phlipsofindia.com Last Date[protected] TD-D V D after that i try to open website and ask first my mobile no and then some personal details fill up.Some instruction given below free of cost but second day sms come my mobile dear Customer, your name and address has been registered successfully and your confirm delevery information please login www.philipsofindia.com.I will check again website then he asked some amount Details I send to every body Scan copy............Beware froudness..

Thanks & regards

AJAY SAH

Dear Sirs,
I wish to bring to your notice that I got a message regarding winning of a Philips DVD player and asked me to logon to www.philipsofindia.com. Now after logon there is a notice displayed on screen that you have to deposit INR 440/- to a State Bank of India account named as Swapan Das having Account no.: [protected]. It is mentioned in the notice that above said person (Mr. Swapan Das) is a Senior Executive in Philips Kolkata branch office. I request you to kindly take an action on this person and also please disable this website so that no other person will get trapped in this fake offer.
I hope you will take action on my plea.
Thanking you,
Regards,
Ashish Arora

Sub: Complaint about dissatisfying service

Sir

As a good customer of yours, I would like to bring to your kind notice that recent experience of mine has turned out to be disastrous. I happen to by Philips DVD Home Theatre HTS-3105 form QRS Kottayam. On last July above mentioned system ceased to work, so I gave it to the nearest service center (Hi-Tech Electronics Opp. Collectorate Kottayam) on[protected] and I was running after the same for the last 4 months. I was promised many times that such and such date I would get back my system but it remained only inwards. The last promise made to me was to deliver my system in the month of October but still the result is negative. When I enquire the answer was, “The needed parts should come from Singapore”. I wonder, why such a delay exist in a reputed company‘s own service center? Such a treat to a customer does affect the goodwill of the company. I expect the rectification on the above said mater as soon as possible.


Yours faithfully
Sankar lal

Dear Sir,
I have received one SMS from [protected] Philips company for Free Gift Hamper as “ PHILIPS DVD. I have registered as per the instruction in the sms and finally I received the following document saying to deposit the Customer Service Tax Rs.440/- in Name of Soma Biswas, A/C Number:[protected] in STATE BANK OF INDIA. I have deposited the amount and when I tried to fax the receipt of the to the FAX no.[protected] given in the document. I could not succeeded. Then called to FAX Number & Message centre number. But fax no. coming one ring and cutting, called message centre phone number that shows there number is not in use. But still I receiving the messages from the above number. Please do the needful and if possible, try to refund my money. I have the bank receipt with me. If needed I can show for the verification.

It seems some people have used internet, mobile phones and State Bank of India to cheat some people. At least please stop the fraud messages some and take action to the above persons.

regards
V.N.V.R.GUPTA

The following was the document given me for the deposit.

Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Philips Electronics “ PHILIPS DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 11/11/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs.4299/- Which Is Absolutely Free Of Cost Only For Your
Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’s Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest STATE BANK OF INDIA Branch to Deposit The Amount Details Are Mentioned Below.

Name: Soma Biswas

A/C Number:[protected]

The Above Mentioned Details is One Of Our Senior Executive From Kolkata Branch office moreover deposit last time is at 3:30 PM and date on 09/11/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company. Dear Customer, Pay The Customer Service Tax That’s Your Consumer Service Tax Only Rs.440/- Deposit Last Time:Thank You For Choosing Philips Electronics.

Regards,
Philipsofindia.com

Sir,
Someone using philips name and cheating the customers. I got a message from TD-PHILIPS (No Number) as you are selected as a winner of DVD Player from Philips Electronics, for more details login www.diwaligift.org, last date 07/11/2010. They sent it to me on 04/11/2010. When i registered they said you no need to pay any money for it on future. After that they sent a message from BL-PHILIPS as your name and address has been registered successfully. For your conform delivery information please login www.philipsofindia.com. When i entered that site they asking me to deposit Rs.440 as consumer service tax. They given a account number [protected] in a name Swapan Roy, bank as State Bank of India and suddenly changed the account number and name as [protected] sanjay saha, bank as State Bank of India. I got a doubt and called to philips customer care. They said me that they did not gave any offer regarding it. They given their fax number as [protected]. So i request you to please take a action against them for not cheating any persons on future.Useless fellows, please see that they are punished severly an please block their sbi accounts so that no one can withdraw the amount.

Sir,
Someone using philips name and cheating the customers. I got a message from TD-PHILIPS (No Number) to my mobile number [protected] as you are selected as a winner of DVD Player from Philips Electronics, for more details login www.diwaligift.org, last date 07/11/2010. They sent it to me on 04/11/2010. When i registered they said you no need to pay any money for it on future. After that they sent a message from BL-PHILIPS as your name and address has been registered successfully. For your conform delivery information please login www.philipsofindia.com. When i entered that site they asking me to deposit Rs.440 as consumer service tax. They given a account number [protected] in a name Swapan Roy, bank as State Bank of India and suddenly changed the account number and name as [protected] sanjay saha, bank as State Bank of India. I got a doubt and called to philips customer care. They said me that they did not gave any offer regarding it. They given their fax number as [protected]. So i request you to please take a action against them for not cheating any persons on future.