Philips India Complaints & Reviews

Mrs. Haridasi Paul of 68/26, Jessore Road, Kolkata - 74, Purchased a philips water purifier which model No. WP 3890 on 12.10.2009 from sales Emporium Nager Bazer, 3 Months ago I changed Filter from yours ser5vicing Organisation M/s. Jay Bee Electronics, Kolkata - 25, Now it was Fully Stopped. What can I do? will i go to Consumer Forum Customer care, nor you will change Filter immediately. Now I am Complaining against yours servicing Center Jay Bee.Plz take necessary action and solve my problem as early as possible from your end.

Complainer : - ILA BANERJEE
Contact No. [protected]/[protected]

Dear Sir,

I purchased a Steam Iron o0f Philips on 28.03.2009, its Thermostat started malfunctioning in November 2010 I took the product to Philips authorised Service Centre t Aalap Services on 30.11.2010 I was asked to wait to collect Iron after repairs. After an hours wait I was delivered the Iron I took it to home and started ironing clothes resulting damage to clothes due to malfunctioning of Thermostat and defective coating in the base plate. Again I took the Iron to the Centre on 09.12.2010 and was asked to collect it on 11.12.2010, I was told that its Thermostate is defective and they have adjusted its setting but I refused to accept and asked them to replace the Thermostat for which they refused.

Later on I sent mails to their respective offices and got the reply that they will shortly revert back to me but that SHORTLY did not come and now they have responding to my Emails.

I will request all to keep away with PHILIPS products as they do not honor commitments.

Given below is my initial mail subsequentle replies received and my further mails in the matter which are self explantory. These Multinational Companies are looting the public on account of Brand image. Its products are not worth to buy.

Alok Bansal
+[protected]



SHAMELESS FELLOWS, DO NOT HAVE COURTESY EVEN TO RESPOND. TIME LIMIT GIVEN ENDS AT 16.00 HRS.

Alok Bansal

From: Alok Bansal
Sent: Thursday, February 24, 2011 4:40 PM
To: 'Philips Consumer Care'
Subject: RE: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]
Importance: High

USELESS AND EXTREMELY POOR SERVICES AND FOLLOW UP ON PART OF PHILIPS. NO ACTION TAKEN SO FAR AFTER YOUR MAIL OF 18th FEBRUARY 2011. NOTE THAT I WILL POST THIS COMPLAINT ON NET ON 25th FEBRUARY 2011 AT 16.00 HRS IF NO REPLY IS RECEIVED. THIS IS THE FACE OF AN INTERNATIONAL COMPANY.

Alok Bansal

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Friday, February 18, 2011 5:16 PM
To: Alok Bansal
Subject: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]

PHILIPS
Dear Mr.Bansal,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform you accordingly.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Mohit
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

Philips Customer Care Care,

How much time the concerned department needs in responding. It appears tall claims made are crashing and a casual approach is in place.

The department thinks customer will forget and they will carry forward their befooling attitude.

Cordially

Alok Bansal
[protected]

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Thursday, February 10, 2011 10:39 AM
To: Alok Bansal
Subject: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]

PHILIPS
Dear Mr.Bansal,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that we have forwarded your request to the concerned department. Kindly wait for the response from our concern department.

For further information please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Alok
Last name : Bansal
Address : B - 12, Kadamb Flats, Ambli Bopal Road, Bopal Bopal Bopal
Postal Code : 380058
City : Ahmedabad
E-mail : alok.[protected]@electrotherm.com
Telephone : [protected]
model_number : GC1115/02
purchase_date : 0372009
title : Mr

Comment / Question
[protected]------
I purchase a Steam Iron from Infinity Retail Limited (Croma), Iscon Crossing, SG Highway, Ahmedabad on 28th March 2009 vide Invoice # 148932.
The Iron started giving trouble in November 2010 and taken to Aalap Services Authorised Philips Service Centre at CG Road on 30th November 2010, there after an hours wait gave the Iron back to me saying its Thermostat is defective and they have set it right. I took the Iron and used for 5-6 days during the period it was not heating properly, sometimes getting overheated and damaged 1-2 cloths. I again visited Aalap Services on 9th December 2010 and narrated the problems being faced. It was kept for two days, before going to take delivery of Iron I enquired from Service Centre I was informed its Thermostat is not working properly and it has been replaced. When I reached Aalap Services on 11th December 2010 the Technician told that Thermostat has been repaired not changed at this I did not took back the Iron it is still lying there.
I want to know what is the use of giving any guarantee to the product when its defective parts are not replaced during guarentee?
What is the fun in repairing the Thermostat, every one knows it can not be repaired and needs replacement?
Why a customer buy Philips products as these are quite expensive? I purchased an Iron (Steam) from Croma @ Rs.600/- with same design and features bearing REPLACEMENT GUARANTEE WITHIN ONE YEAR.
I would like to know whether you are ready to replace the defective parts of the defective Steam Iron still under guarantee and lying with Aalap Services since last two months and they have not bothered to replace it or call me.
Unders the circumstances I may not buy Philips products in fut

I would like to formally lodge a complaint against Philips,India for not only providing deplorable after sales-service but also not addressing customer problems in a timely manner.

Here are the details: Our Philips water purifier’s filter had to be replaced by a new filter and we wanted a new inlet tube also, so my husband (Kapil Sangoi) called Philips call centre on 9/02/011 (Wednesday) and registered our request (complaint no : 526087) which was handled by Mr.Gaurav. (Service centre no: 274811.JS No: [protected]). We were told that a service engineer will come to our place and will do the needful within 48 hrs. We waited till Sunday in vain.

(We currently live in Daund which comes under Pune district. There is no Phillips outlet here and no water filters available. The tap water that we get here is salty and of not good quality and even after boiling it, it’s not hygienic.)
On Monday (14/02/11) we called the service centre again and one of the representatative gave us their Pune-Chinchwad dealer’s contact no[protected] and asked us to contact them for further information. We contacted this dealer and he told us that an engineer will be sent to us on Friday (18/02/11). My husband gave an alternative solution asking him to arrange a courier (cash on delivery) for us which will be paid by us but he said that he didn’t want to take the risk.

We waited but again there was no engineer. So again we called the Pune dealer and he told us that the engineer will come on Sunday (20/02/11) instead. And even on Sunday there was no sign of the engineer.
On Monday , I received a call from the dealer and he told me that they were out of stock and did not have the water filters with them. So I asked him finally when can we expect our problem to be resolved since we have to make do with boiling tap water and especially since it’s extremely difficult to procure any water cans in this little town. He said that he might be able to send an engineer on Thursday (24/02/11) but he did not sound sure.

So I called up the Phillips call centre again on Monday (21/02/11) and my call was handled by Ms.Anu Markhande and I recounted her the full story. I once again requested her to arrange a courier for us which will be paid by us. She consulted her senior and told me that they will revert back to me the next day on Tuesday and to expect a call from them.
I told her that we have been very patient and tolerant of their deplorable service but we are literally in dire straits and have been drinking boiled tap water so to please do the needful immediately.

I waited the next day but there was no follow-up call from the Phillips call centre and today is Thursday (24/02/11) and there is no sight of the engineer either.

I am exasperated and would like to formally lodge a complaint against the callousness of the service centre as well as their Pune-Chichwad dealer who have kept us waiting. They do not have the least consideration for their customers and do not follow-up after the registering requests/complaints. And the sad part is that Phillips who caters to a wide segment of electronics and gadgets, does not prioritize on something as essential as water-purifier.
We are still waiting for pure water and ......purer consumer action taken against Phillips,India and the dealer.

Thanks and Regards,
Palak Sangoi

Dear Sir,
I bought this Philips audio system on 13th of June,2010 from E-Zone,Indore & I have been facing same problem since the day I purchased it.Its sound actually shoots up automatically to the maximum & I have sent it to Philips authorised centre at Indore 4 times & the problem is persisting.I have already contacted their customer support services & asked for the replacement. I was told yesterday that I'l get a call from company today after they have a word here at Indore's service centre.But I didn't got a call today & I am very upset by company's casual attitude towards the customer complaint which otherwise should have been addressed promptly.I hope you will understand my problem & take appropriate measures for it.
Mehul Singhi
RH-4,SCHEME NO. 54
Indore
Mob. No.-[protected]
e-mail: [protected]@rediffmail.com

I bought a philips Television on 2nd Feb 2006, The details are as follows:-

Chassis No.- 641258
Model No.- CTV29PT9421 Philips
Dealer- Dawar International electronics Pvt. ltd,gurgoan


I have registered a complain in PHILIPS service center faridabad and Mr. sameer visited my house on 14th oct,2010 to collect the television set for repairing. after 10 days when i called him he was very lathargic in his approach and tried to beat around the bush. He said technicians from delhi are considering my problem, after so many calls i realized that he is not at all taking it seriously so i asked him about the delhi technicians no. finally after 2 months i could spoke to the technician Mr. MANAV his contact no. is [protected]. now from the last 22 days i am continuously talking to him but he is not addressing the issues. I am really suprised by the kind of after sales service of the company, these people are testing my patience. I have continuously being running behind to get my TV.now i really want some kind of legal action to be taken against the company

Vivek Aggarwal

When i purchased the "Philips Juicer Jar" at this Dealer:PIRGAL ELECTRONICS, MIG 232, 3 rd Road, KPHB COLONY, Kukatpally, Hyderabad. (TIN NO: [protected]

Ph No:[protected]. He was cheated me to get extra price. He said the price as 1000/- and given as final rate as 800/-.. But today

i went to another retail shop and noticed that the original price of the above product comes around 450/-... Then i went to Pirgal

Dealer asked the same thing how you can cheated me.. Last 3 months before i have purchased the LG Double Door Fridge in your shop..

Thats the reason i came again to purchase another household product.. The person is not taken any action.. This is what the Dealers

are doing business..Pls take necessary action on this Dealer.. If you have any info pls send a mail: [protected]@yahoo.com THANKYOU VERY MUCH! Srinivas

i have philps handy model no.HR1361.i was bought on 8/05/2010.after some time handy has some problem.i gave that handy in philips service center at BATHINDA on 22/11/2010 and the complaint no. is 1574.but till now i have no satisfactory answerd by service center almost 2 months over now.when i went to service center,person said to me plz wait some time more every time he said to same,so plz look into the matter
thanx
ABHISHEK SINGLA
[protected]

I have a Philips DVD system ,model no.FWD550.Since last two months,it is not reading new DVD's & DVD's are getting jammed after playing for five minutes.I had lodged a complaint with Philips service centre.Complaint no. 0491497 dt. 14.12.2010.Despite their assurance of service within 48 hours,after repeated follow-up,their service technician came & without even arranging for repairs,he said,we need to buy a new system & charged Rs.450.00.
My repeated complaints to philips service centre on this has only evoked assurances that a new senior technician would visit & get the repairs done,but till date there is no response,despite my regular follow up.Even their helplines donot connect us to their seniors,always telling that they are busy & will call back.

This kind of deficient & poor service by Philips needs to be really corrected & action taken against them.I understand that most of the consumers are suffering due to extremely poor service by Philips.

Deepak
Bangalore.

----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Wednesday, January 05, 2011 9:57 AM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

Dear Sir/ Madam,
I called up the Philips Customer Care Number[protected] a while ago & spoke to your Miss Anuradha and have discussed the issue.
Please take immidate action in this regard, else I am approaching consumer Court because I am out of patience.
No technician should be before 8:00pm on any of the working days(Monday till Saturday) for installation, which please note.
Bimal doshi.
----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Tuesday, January 04, 2011 3:38 PM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

It seems that at Philips no one is bothered about customer....Is it not??
----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Monday, January 03, 2011 4:25 PM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

Dear Komal Wadhwa,
Thanks for the mail.
As intimated to your Mr. Pravin, it will not be possible to entertain any of your technicians before 8:00pm any day from Monday till SAturday.
Keeping this in mind, I was wanting the installation to be done on 01.01.2011, which was for some reason not attended with.
No one in my house, will entertain any of your person, without me being present.
So, to avoid complications, please send some one after 8:00 pm today itself and that too after calling me.
Your Mr. Pravin called 1:03 pm and I have categorically told him to visist only after 8:00pm.
By this mail, I request you to get the installation done today itself, to avoid complications.
Regards,
Bimal Doshi.

----- Original Message -----
From: Philips Consumer Care
To: bimal.[protected]@wbtea.com
Sent: Monday, January 03, 2011 4:14 PM
Subject: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

PHILIPS

Dear Mr.Doshi,

Thank you for contacting Philips Consumer Care.

With respect to your mail and our telephonic conversation with Service center, they will call you to send a technician till today evening or tomorrow. Would request you to please wait for the call back from Service Center.

For any further assistance, please do not hesitate to contact us again quoting your registration number [protected].

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Bimal
Last name : Doshi
Address : Jaldhara 3, Bunglow no.:51, Prarthana Upvan Rd., Opp. Pleasure Club, Ghooma-Manipur
Postal Code : 382115
City : Ahmedabad
E-mail : bimal.[protected]@wbtea.com
Telephone : [protected]
telephone_alternative: [protected]
purchase_date : 1212010
title : Mr
middle_name : Ratilal
Comment / Question
[protected]------
Dear Sir/Madam,
Please not ethat I have purchased Philips 5.1 channel Home Thearter from Big Bazaar on 25.12.2010 for which I got the delivery on 28.12.2010.
Since then no one from your service center bothereed to ewven call for installation.
Any ways, today morning I got a call from your service center at Swastik Char Rasta, near Municipal Market, Ahmedabad seeking time for installation which I specified that any time before 5:00 pm today.Call came from number [protected] at 10:57 am.
After making several calls to the same number around 4pm, I was intimated that the engineer has already left for the installation.Till 5:10pm no one turned up & called the same number again.
some Mr. Pravin called from [protected] at 5:30 pm from saying that he would visit the house before 6:30pm which was not acceptable to me.
I told him to come on Monday after 8:00pm which he refused & when I said I would lodge complaint against him, he said to go ahead.
Please take this matter seriously as I have paid Rs.7990.00 and even after so many days has passed, the unit is not installed.If the same is not installed latest by 3.1.2011, I shall have no option but to aproach appropraite forum.
From 10:57 am till 5:00 pm , is I think is good enough time for installation.
Thanking you in anticipation.
Regards,
Bimal Doshi

After installing a software update suggested by Philips, my photoframe stopped working. Do you know what happens after I ask for solutions? Their answer: I'm sorry but updates are not covered by warranty and there is no solution for this problem. It is done at customers risk. Can you believe it? See attached picture below...! I urge you NOT TO BUY PHILIPS PRODUCTS. I know I will never buy one again.

Ipurchased electric shaver from patiala philips showroom near Gopal sweets, Fountain Chowk patiala dated[protected]. The electric shaver didn't work at home. I have visited 2 times to the showroom . First when it got faulty i went to showroom and ur dealer said there is cell problem. Second time when it faculty then ur dealer said u didn,t lock properly. Third time again it is faculty. Now sir i have given electric shaver a gift to my father. But i think the Philips produt are not made for giving the gift because it haress lot.

Bad company return Philips Product " Do Not Purchase This Company Product"
All over world and India

hi madam what about my DVD Philips LX3900SA Home Theater System you are also delay my favor

1. I am purchase this product 4.5 years but till date i am face problem
(i) first year product body bend in tray side and nodisk problem i Imagen no product are design
(ii) second year i am face lens problem i am spend Rs. 1150.00 ok on service center
(iii) Third and Fourth year hang tis product and last 6 month power supply i am spend Rs. 1000.00 ok on service center
till today to last three month power supply totally dead service center told me estimate approximatively Rs.3750.00 and this service center
engineer told me suppose you solve this problem are this problem not final problem to face next any problem like lens , card , any other related
device.
he said i am not get this AMC contract this product because this product part are not easily available and so much costly and when i am purchase this product after 6 month this product totally closed so i am make test tube "Bakra"
i am spend totally 18000+1150+1000= 20150.00 you can get deduction value Rs. 20150.00 after 4.5 years like 10000.00 ok
and supposed i am spend this product 4000or 4500 till-date your new product are totally Home Theater RS.6000.00 only
So what i am do please help me

i am not enjoy this product and till today company said me do not take any action we given to you new one model you paid some of rupees means what
new DVD Philips Home Theater System MRP Rs.20000.00 company discount Rs10000.00 you paid 10000.00 but Vijay sales Shop with document MRP.13500.00 and vijay sales discounted price Rs.11000.00 means Philips company cheating with consumer

so reply note that

i am desided PHILIPS all the product BAD and SERVICE also please purchase Chaina made product USE and Trough this product give to you 75% discounted price

please send this email at list 25 person you are member in twtter or orkut please check this very important massage
Till date after 4 month 22.12.2010 company said do not replace with this product Bad company bad relations and Bad service
thank for the read this massage


Jayesh Dhanavade
[protected]
[protected]@gmail.com

I had purchased a philips audio,video,mp3 player.It developed a problem within few months and i handed it over to M/s Clarity electronics service in chennai,Anna nagar.The service centre staff told me to collect the item by 2 days.Its has been a month now and i get false promises from the staff that the product would come within a week, or within an hour ,It has come to the depo and needs to get desspatched I have also complaint to the customer care dept of philips but still yet to recieve response from them too.The technican phone number is [protected].My order number is 145660.Kindly do the needful.I have all the supporting documents for the referral.The land line number of the service centre is[protected],26190506

The complaint was registared to you, 2 days back and there was no response from your side as on today.
Several Times I was called to Customer Care Toll Free No but there was also no response and
Chennai PHS Electronics Service Centre also not respond properly.

Once again I will registrar my complaint to you along with documentary support to you for speedy action require

My DVD was purchased on 12th Jan 2008. This DVD had some of the DVDs are not playing shows "NO DISC" and some of the DVDs are playing with poor picture quality. The same DVDs are playing good in all other Brands (SONY, ONIDA, SAMSUNG, ETC.,). But in the Chennai Service Centre guyes are says "These model (3146X/97) DVD's are not support these DVD's this was very old Model dont't come to us service but you have to pay the money for this Servicing! ! ! ! ! ! !". How it can be passible?. They want service charge also for this advice. Kindly let me know the exact reason for these fault of my DVD and how it can be rectified. Past 7 days I was vigeriously follow it up all the source of Philips cutomer care but no response from Philips Service Centre, Customer Care and Complaint Email. Kindly help me to solve these problem as earliy as passible.

Regards

karuppiah.M

I have a Philips micro theatre system bearing model no MCD 190. The problem is that the central mechanism that holds the compact disc in place has broken. Accordingly on[protected] i lodged a complaint with Philips consumer care (Toll free no: [protected]) and was given complaint no 471525 with an assurance that the said complaint would be attended in the next 48 hours. There was a call from the Ahmedabad service centre on[protected] , informing that the said service personnel will be visiting anytime between 1 pm to 7 pm. However no service personnel turned up on that day. Complaint was once again lodged on[protected] with the toll free no and it was once again assured that urgency request has been placed and that the complaint would be attended on the same day. Once again the service personel failed to turn up. The same exercise was repeated when the consumer care was contacted once again on[protected]. When the consumer care was contacted again in the evening hours of[protected], it was informed by a senior personnel that the desired serviceman will attend the complaint by 2030 hours . However as anticipated nobody turned up. This is amounting to cheating and deliberate misleading of the consumer with no reason assigned for the delay. To be taken up strongly with the company.

I HAVE ONE PHILLIPS 18.5 LCD MONITOR WHICH IS NOT WORKING , NOW I M NOT ABLE TO LOG THE COMPLAIN IN TOLL FREE NO , NO BODY IS RESPONDING ON SERVICE NUMBER AND MAILS.

Hello,

This is regarding the Philips DVD player (DVP3326) which I had purchased about 2 months ago. The manual and customer care insist that it plays DivX format. But some videos do not play whereas some has no audio. The customer care has not been much helpful and the technician who came to our residence simply answered that the format might not be supported.

The whole point of purchasing this product was that I can watch movies easily through USB; which I am not able to do currently.

Kindly look into the matter and help me out.

Thanks,
Mahalakshmi

Respected sir

Sub :- non attendance of complaints

I purchased a philips music system, model no. Dsp 3000n from big bazaar, shahdara on 9 october, 2010. This product carries a warranty of one year, but it started giving problem just after 15 days. Several complaints have been lodged to the philips customer care no.[protected] and the complaint no. Is 461069. After having made repeated complaints, the customer care executive makes fake promises about deputing their engineer to our place, but nothing has been done so far.
This is breach of trust by such a reputed company like philips india.
I would request the concerned authorities to look into the matter and get this defective piece replaced. An early action is requested.

Thanking you

With regards

Varun kapoor
Ph:- [protected]
Add.:- 20/19, lodi colony
New delhi - 110003
(Consumer)

One SMS came to my mobile phone on 10/11/10 (TD-DVD), that my mobile no. has been selected for a Free gift DVD player from Philips Electronics, to know more details log in philipsofindia.com.

After downloading the website site asked for my mobile no. & few details(e-mail, mailing address, residence ph.no, age etc)
On 11/11/10 another message came to my mobile phone. for logging in the site & asked for payment of Rs. 440/- for Service Tax & the free gift will be delivered to my mailing address.

When I click to the button <Proceed Payment>, it shows the account suspended. I think this may another new thougt of cheating Bussiness. & I also find another person already complained regarding the same matter.

I am also requesting to all mobile service providers not to allow this type of unknowing SMS forwarding.

RANENDRA BANERJEE

First a massage come to my mobile at timing[protected]:44 Massage Details Given below Dear customer congratulation you are selected a DVD Player from Philips electronics.More details login www.phlipsofindia.com Last Date[protected] TD-D V D after that i try to open website and ask first my mobile no and then some personal details fill up.Some instruction given below free of cost but second day sms come my mobile dear Customer, your name and address has been registered successfully and your confirm delevery information please login www.philipsofindia.com.I will check again website then he asked some amount Details I send to every body Scan copy............Beware froudness..

Thanks & regards

AJAY SAH