Philips India Complaints & Reviews

Sir,
Someone using philips name and cheating the customers. I got a message from TD-PHILIPS (No Number) as you are selected as a winner of DVD Player from Philips Electronics, for more details login www.philipsofindia.com, last date 09/11/10. They sent it to me on 09/11/10.sir my no. is [protected].plz tell me what to do?

i received a message for winning dvd player philips.last date 09/11/2010. for details please log on www.philiphofindia.com this is your brand image and you brand image will spoil hence i request you please take action such messages.
thanking you
yours sincearlly
k.chandrasekhar

I am R.Umasankar I have received a message received for massage Winning DVD Philips Player . Last date 09/11/2010. for details please log on www.philiphofindia. Sir My Mobile No.[protected]. Kindly tell what to do the next step.

Thanking You,

R.Umasankar

I am BIJENDRA KUMAR I have received a message received for massage Winning DVD Philips Player . Last date 09/11/2010. for details please log on www.philiphofindia. Sir My Mobile No.[protected]. Kindly tell what to do the next step.

Thanking You,

BIJENDRA KUMAR

this msg is second time in my mobile inbox so plz stop this type of froud company message

regards
bablu kumar([protected])
new delhi-49, india

i received a message for winning dvd player philips.last date 09/11/2010. for details please log on www.philiphofindia.com this is your brand image and you brand image will spoil hence i request you please take action such messages.
thanking you
yours sincearlly
bablu kumar

Someone using philips name and cheating

Sir,
Someone using philips name and cheating the customers. I got a message from TD-PHILIPS (No Number) to my mobile number [protected] as you are selected as a winner of DVD Player from Philips Electronics, for more details login www.diwaligift.org, last date 07/11/2010. They sent it to me on 04/11/2010. When i registered they said you no need to pay any money for it on future. After that they sent a message from BL-PHILIPS as your name and address has been registered successfully. For your conform delivery information please login www.philipsofindia.com. When i entered that site they asking me to deposit Rs.440 as consumer service tax. They given a account number [protected] in a name Swapan Roy, bank as State Bank of India and suddenly changed the account number and name as [protected] sanjay saha, bank as State Bank of India. I got a doubt and called to philips customer care. They said me that they did not gave any offer regarding it. They given their fax number as [protected]. So i request you to please take a action against them for not cheating any persons on future.

They give Authorisation letter as follow...

Authorized Letter
2:19:50 P.M.
After 46 Seconds Page Will Be Timeout

Dear Customer,

During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Philips Electronics “ PHILIPS DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 11/11/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs.4299/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’s Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest STATE BANK OF INDIA Branch to Deposit The Amount Details Are Mentioned Below.

Name: Sanjay Saha

A/C Number:[protected]

The Above Mentioned Details is One Of Our Senior Executive From Kolkata Branch office moreover deposit last time is at 3:30 PM and date on 09/11/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.

Dear Customer, Pay The Customer Service Tax That’s Your Consumer Service Tax Only Rs.440/- Deposit Last Time:3:30 Pm Today

Thank You For Choosing Philips Electronics.

Regards,

Philipsofindia.com

Someone using philips name and cheating
Sir,
Someone using philips name and cheating the customers. I got a message from TD-PHILIPS (No Number) to my mobile number [protected] as you are selected as a winner of DVD Player from Philips Electronics, for more details login www.diwaligift.org, last date 07/11/2010. They sent it to me on 04/11/2010. When i registered they said you no need to pay any money for it on future. After that they sent a message from BL-PHILIPS as your name and address has been registered successfully. For your conform delivery information please login www.philipsofindia.com. When i entered that site they asking me to deposit Rs.440 as consumer service tax. They given a account number [protected] in a name Soma Biswas, bank as State Bank of India and suddenly changed the account number and name as [protected] sanjay saha, bank as State Bank of India. I got a doubt and called to philips customer care. They said me that they did not gave any offer regarding it. They given their fax number as [protected]. So i request you to please take a action against them for not cheating any persons on future.

I receive a SMS from your side, but your are cheating me by sending fake SMS.

Dr Sushil Srivastava
[protected]

sir,
my mobile number [protected] as you are selected as a winner of dvd player from philphs Electronics, for more detail login www.philipsofindia.com what should i do

i also received same message as above

gunasekar
[protected]

EVEN I GOT THE SAME OFFER AND I ENTERED MY DETAIL.
Please take care of these sms promptly,
Sachin

Sir,
Same thing happened to me . I got a message from TD-PHILIPS (No Number) to my mobile number [protected] as you are selected as a winner of DVD Player from Philips Electronics, for more details login www.philipsofindia.com, last date 10/11/2010. When I logged in they asked my address, name & Phone no then they sent mail that confirm address delivery and after confimation they informed me that I have to pay Rs.440/- as consumer service tax that to before 3:30PM at SBI and to deposit this amount to Swapan Das A/c no.[protected] and saying that he is one of senior executive from Kolkata branch office. After paying they said fax the deposit receipt to fax no.[protected]. I tried to contact them, there is no reply.

I think using this technique that fellow would have earned lots of money, please put case against this fellow or fraud group and get our money back which has already deposited to his a/c.

Sir, I got a message from TD PHILIPS to my mobile number [protected], as you are selected as a winner of DVD Player from philips eletronics, for more detail login www.philipsofindia.com, last date 10/11/2010. When i logged in they asked my name, address and phone no. etc. anf they sent mail that the confirmation address delivery. I have to pay Rs. 440/- as consumer service tax that before3.30PM at SBI and deposit this amount to swapan pal A/c. [protected] and saying that he is one of senior executive from Kolkata brench office. After paying they said fax the deposit receipt to fax no.[protected]. I tried to contact them, there is no reply to me. I think I am cheated, please put case against this fellow or fraud group and get our money back which has already deposited to that fraud person, thanks

Philips DVD — not working

i was purchase DVD but DVD not work when i checked home.
i had complaint in Phillips center but no reply last 1 month still i not receive any communication call or MSG by company.

PURCHASE DETAL:

bill no SLF02A[protected]
TIME 1:03 PM
DATE 02/01/2012
PHILIPS BLU RAY DVDs BDP3000

SERVICE DETAIL

WORK ORDER NO :
[protected]

OPEN DATE : 02/01/2012


Regards,

[protected]

induction cooker problem

induction cooker not run in manually mode, only run timer mode not operate on/off switch pl to be detail aurangabad maharastra area customer care number

Regarding defective Mirolta T5 Model Light set

I had purchased a light Mirolta T5 on 26/10/2013 and after that I found that the light set is defective.After several time of calling neither dealer nor philips representative respond my call. Please do the needful.

Sic4750/27

I have this product (philips sic4750/27 camera) for this i am not getting driver for windows 10. i purchased from other user

Hi,

My name Lakshman, even i too got the same sms to my mobile no [protected] . Its a fake sms, people be careful regarding this sms. Those people has to be punished regarding this. Soma Biswas has to be punished, he has given SBI bank ac number so that the people will get caught in his trap.
His account no has to be blocked and the amount has to be return back to the person who has deposited the money.

Acct Holder Name - Soma Biswas

Acct No[protected]

BE CAREFUL!!!

Regards,
Lakshman A

i also received this sms waiting to deposit money wat can i do frnds please tell me...

My name is Vinoth. I got an sms on my mobile no.[protected] on 04-11-10 that I am selected for a DVD player from Philips Electronics, and was asked to log on to www.diwaligift.org with a note that the last date for log on is 07-11-10. I visited the website and was directed to register my self (name, age, DOB and address) and so i did. Today I got another sms saying that my name and address been registered successfully and was asked to logon to www.philipsofindia.com to get the confirmation of the delivery information. Another sms followed within 5mins saying that the login time is upto 12.30, after which the gift will be cancelled. So I logged on to this Web site (www.philipsofindia.com) and read the contents. I was asked to pay Rs.440/- as Consumer Service Tax, which was to be deposited in SBI a/c no [protected] (a/c name Swapon Roy), after which, it was instructed to fax deposit slip to [protected]. Here, I got suspicioius about this entire theme and tried to contact the fax number to find the genuinity, and as doubted, this number did not got connected. SO I CALLED CUSTOMER CARE OF PHILIPS AND GOT CLEAR ON IT. Then I searched the internet about this fax number and came to know that many people have been cheated with similar sms for different products, but in all cases, the account number and name of the account holder are same. Many people have paid and tried to fax the deposit slip to the fax number, which never got connected. My sincere request is to find the culprit and put him behind the bars. I was cautious enough and thus was not trapped, but most of the people may not be that cautious and paying Rs.440/- is not a huge amount, but if we see the overall picture, if on an average 1000 people from whole of India is paying this money, it amounts to Rs.4.4 Lacs and doing this for 10-15 days would lead to a money laundering of around Rs.50 - 60 Lacs, which is a huge amount. My mail is [protected]@gmail.com.

My name is Malcolm Anthony. I got an sms on my mobile no.[protected] on 04-11-10 that I am selected for a DVD player from Philips Electronics, and was asked to log on to www.diwaligift.org with a note that the last date for log on is 07-11-10. I visited the website and was directed to register my self (name, age, DOB and address) and so i did. Today I got another sms saying that my name and address been registered successfully and was asked to logon to www.philipsofindia.com to get the confirmation of the delivery information. Another sms followed within 5mins saying that the login time is upto 12.30, after which the gift will be cancelled. So I logged on to this Web site (www.philipsofindia.com) and read the contents. I was asked to pay Rs.440/- as Consumer Service Tax, which was to be deposited in SBI a/c no [protected] (a/c name Soma Biswas), after which, it was instructed to fax deposit slip to [protected]. Here, I got suspicioius about this entire theme and tried to contact the fax number to find the genuinity, and as doubted, this number did not got connected. Then I searched the internet about this fax number and came to know that many people have been cheated with similar sms for different products, but in all cases, the account number and name of the account holder are same. Many people have paid and tried to fax the deposit slip to the fax number, which never got connected. My sincere request is to find the culprit and put him behind the bars. I was cautious enough and thus was not trapped, but most of the people may not be that cautious and paying Rs.440/- is not a huge amount, but if we see the overall picture, if on an average 1000 people from whole of India is paying this money, it amounts to Rs.4.4 Lacs and doing this for 10-15 days would lead to a money laundering of around Rs.50 - 60 Lacs, which is a huge amount. My mail is [protected]@rediffmail.com.

AKAL LAGAYA KARO SAALO FREE MAIN KUCHH NAHI MILTA

Philips India — DVD player

On 9th November, 2010 I recieved a message from a unknown business number. The message informed me that my number won a Philips DVD player and asked me to log in a website "www.philipsofindia.com". But when I did, the website take my number and said it is invalid number. I think this is fake message. It is request to everybody not to respond these type of message.
Appropriate lagal action should be taken to such fake site and company.

PHILIPS OF INDIA DVD PLAYER — REFUND OF MONEY

Respected Sirs,

I wish to bring to your notice that I got a message regarding winning of a Philips DVD player and asked me to logon to www.philipsofindia.com. Now after logon there is a notice displayed on screen that you have to deposit INR 440/- to a State Bank of India account named as Swapan Das having Account no.: [protected]. It is mentioned in the notice that above said person (Mr. Swapan Das) is a Senior Executive in Philips Kolkata branch office. I request you to kindly take an action on this person and also please disable this website so that no other person will get trapped in this fake offer.

I hope you will take action on my plea.

Thanking you,

Regards
Bharat H. Pachchigar
[protected]
[protected]@yahoo.com

Philips Electronics / Philips DVD Player — Refund the deposit Consumer Service Tax

Dear Sir,
I have received one SMS from Philips company for Free Gift Hamper as “ PHILIPS DVD. I have registered as per the instruction in the sms and finally I received the following document saying to deposit the Customer Service Tax Rs.440/- in Name of Swapan Das, A/C Number:[protected] in STATE BANK OF INDIA. I have deposited the amount and when I tried to fax the receipt of the to the FAX no. given in the document. I could not succeeded. Then came to from Philips Comapny that this is fake. Please do the needful and if possible, try to refund my money. I have the bank receipt with me. If needed I can show for the verification.

It seems some people have used internet, mobile phones and State Bank of India to cheat some people. At least mobile phone operators and Bank should take care of this type of frauds.

regards
Sanjoy Bhattacharya

The following was the document given me for the deposit.

Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Philips Electronics “ PHILIPS DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 12/11/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs.4299/- Which Is Absolutely Free Of Cost Only For Your
Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’s Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest STATE BANK OF INDIA Branch to Deposit The Amount Details Are Mentioned Below.

Name: Swapan Das

A/C Number:[protected]

The Above Mentioned Details is One Of Our Senior Executive From Kolkata Branch office moreover deposit last time is at 3:30 PM and date on 11/11/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company. Dear Customer, Pay The Customer Service Tax That’s Your Consumer Service Tax Only Rs.440/- Deposit Last Time:Thank You For Choosing Philips Electronics.

Regards,
Philipsofindia.com

I too got SMS on my mobile from BT-D V D on[protected] at 09.32 am that "Dear Customer congratulation you are selected a DVD Player from Philips Electronis.More details login www.philipsofindia.com Last Date 10/11/2010." When I logged to the website I was asked to give my name address mobile number etc. On[protected] I received another SMS confirming my visit to the website. I also paid Rs.440/- in State Bank of India on the Account of Swapan Das A/C No.[protected] and tried to fax the receipt to Delhi Fax no.[protected], but the no. is getting disconnected immediately. All people who are receiving or might have received such SMS, be alert and do not fall prey to such foul trap.

OMPRAKASH CHILLAL

Installation

Hello, Please installation process in my tv. [protected]

Monitor going to sleeping mode

when turning on the power switch monitor suddenly going to sleeping mode.

Philips Power House AW636-280 PMPO — No response for last 6 months

Hello, I have lodged a complaint on Nov 10, 2010 but till date I have not received any response.
Request you to kindly look into my following complaint.

Regards,
Sunil Gawane. Vile Parle (E) - Mumbai.
M - [protected]

Philips Audio System Complaints - No response for the complaint lodged
View all Philips Audio System complaints
Philips Audio System

Location: Mumbai City, Maharashtra, India

Sunil Gawane on Nov 10, 2010


No response for the complaint lodged
philips Complaints - No response for the complaint lodged
View all philips complaints
philips

Location: Mumbai Suburban, Maharashtra, India

Posted:[protected] by Sunil Gawane Send email


No response for the complaint lodged
Hello,

I wish to bring to your kind notice that I have a old music system - Philips Power House AW636 - 280 PMPO.
I have purchased this around the year 2000.
It was working fine till recently and now it is totally dump.
On 4th Sept, 2010, I called up Philips Consumer Care[protected] and they guided me to approach nearest Authorised Service Center - E care, at Vakola, Santacruz, Mumbai.
I called up E Care and explained my problem. They informed me that they do not give home service to this product and requested me to bring it to their service center.
I did the same immediately on 4th Sept 2010.
On reaching there, after seeing the model, they informed me that this model is obsolete and they no more provide service.
I requested them to at least open and have a look at the problem, which they refused.
I then called up Philips Service Center and informed that E care is not accepting the product for repairing.
Philips consumer care representative Mr. ASIM had a word with E care representative and advised me to take the product back home and promised me that company will some representative within 48 hrs to my residence.
I was given complaint number 413717.

Since then I am following up with Philips Consumer Care representatives - ASIM / ANJU / BABITA. But, there is no response yet and no one visited to inspect my product.
To my surprise, I was informed by Philips Consumer Care representative that, E care, Authorised Service Center has replied to them that the product was opened by third party and completely broken.
This is absolutely false. They did not even bother to have a look at my product when I went to them.

Every week I am calling Philips Consumer care division and get the same reply that company representative will get in touch in next 48 hours....which never happens.

I seek your guidance in this regard.

Thank you.
Sunil Gawane
M-[protected]
[protected]@gmail.com

Dear Sir or Madam: The following complaint has been undertaken against both Philips India & their authorized service center Micro Services located in Goregaon, Mumbai. We had called Philips Customer Care to report a complaint of our Philips LCD not powering on. The call center dispatched a Mr. Rai, a technician from Micro Services to our residence. The technician took the TV apart and tried to repair it. While doing this he blew up our house fuse 3 times. Luckily we had a tripper so no other electrical component in the house was damaged prima facie (fingers crossed). I was shocked by such actions and told him to stop his experimentation. In the end he decided to take the power board with him for repairs. He said that 1-2 components on the power board will need replacing and he will charge Rs.780 (his service charge) + approx Rs. 300-400 per component that will be replaced. He came back after 3 days and installed the power board in the TV and the TV worked fine. Next he showed me the bill for the repairs and I was shocked to find that the total charge was now Rs.5600/-. I asked him how can the charges escalate by such variance for a Rs.25000 LCD, he merely replied that he has fitted a brand new power board as the one taken from our TV was totally dead!!. I was surprised when he said a new board as the power board he took out from his bag in front of me was wrapped in an old, torn plastic cover (I have retained this cover for my records) and on being asked why the brand new board was not in its Philips sealed box with original warranty and bill, he said that all parts come loose and the warranty is only 1 month (this was no where written on his Rs.5600/- bill, however I did notice that the bill mentioned "Goods sold once will not be taken back". All this happened after purchasing the brand new Philips 32" LCD from Croma and using for a mere 1.5 years!! I threatened to take the matter legally as my Dad is an Asst Commissioner of Police in Crime Branch Mumbai and I had secretly recorded the whole followup installation on a video camera in Full HD with stereo recording to boot!!. My question is that there are numerous online complaints on Philips power boards going bust within 1-2 years. They claim that their LCD's last 15 years. Well for me even a 5 years stress-free ownership would be heavenly with Philips. If these technicians know this why not remove the power boards and repair it professionally at the first instance to save on charges instead of trying their best to short-circuit it till their fuses blow out rendering it 'Rest in Peace'? We have an LG TV and VU LED in our bedrooms which were on at the time the technicians tripped the entire house into darkness 3 times. If those sets were damaged who pays the damages? Secondly, why not supply a brand new power board with a decent warranty and original Philips material supply bill? What is the guarantee that should the replacement power board (obviously old, recycled from an old second-hand set) blow out after 30 days who will help us and supply a new board free?? Thirdly, why give a non-original memo as bill and mention 'Goods once sold will not be taken back'?? We are simply fed up with Philips and their cronies. We are launching legal action against these characters and will seek compensation for damages due to the technician trying out his luck by shorting our house three times with no regard to the safety of my family (2 small kids present in the house at the time) or electrical appliances present in the house. The first time the TV shorted, he asked me to put the power on. Can you imagine the total disregard to human safety. Also trying to induce damage to the LCD by his adventurism and then presenting a hefty bill for an obviously recycled, second-hand spare part with a verbal 1-month warranty and a bill which read 'Goods once sold will not be taken back'. Therein lies the story. Luckily we are NRI's and after traveling the world we know our rights and we will be giving these people hell. There are a few more horror stories about Philips and Micro Systems on India Consumer Court. This is a new entry. Regards, Say No to Philips Email me: [protected]@yahoo.in

Philips India — Repair of HI-FI music system, product not repaired in 2 months

Phillips Hi- Fi music system was purchased from Reliance Web world, Shipra Mall, Ghaziabad, a complaint was lodged after the system stopped functioning and the conpany send a representative of their authorised agency, who took the system for repair on 31st December 2009.

Despite repeated reminders and requests, the repir/service agency is not repairing or returning the music system even after after 2 months 4 days, there is no response or reversal, despite a complaint lodged at the phillips website one month after the repair agency did not respond

Philips — Improper service

Dear Sir,

This is reminder to our previous complaint. The philips service centre in Kasutribai Nagar, Adyar is not responding properly and our system is lying with them for the past 2 months.

could you help us in this regard.

Our work order number which is generally quoted while enquiring is 10377

Regards
Srinivas

Dear Sir or Madam: The following complaint has been undertaken against both Philips India & their authorized service center Micro Services located in Goregaon, Mumbai. We had called Philips Customer Care to report a complaint of our Philips LCD not powering on. The call center dispatched a Mr. Rai, a technician from Micro Services to our residence. The technician took the TV apart and tried to repair it. While doing this he blew up our house fuse 3 times. Luckily we had a tripper so no other electrical component in the house was damaged prima facie (fingers crossed). I was shocked by such actions and told him to stop his experimentation. In the end he decided to take the power board with him for repairs. He said that 1-2 components on the power board will need replacing and he will charge Rs.780 (his service charge) + approx Rs. 300-400 per component that will be replaced. He came back after 3 days and installed the power board in the TV and the TV worked fine. Next he showed me the bill for the repairs and I was shocked to find that the total charge was now Rs.5600/-. I asked him how can the charges escalate by such variance for a Rs.25000 LCD, he merely replied that he has fitted a brand new power board as the one taken from our TV was totally dead!!. I was surprised when he said a new board as the power board he took out from his bag in front of me was wrapped in an old, torn plastic cover (I have retained this cover for my records) and on being asked why the brand new board was not in its Philips sealed box with original warranty and bill, he said that all parts come loose and the warranty is only 1 month (this was no where written on his Rs.5600/- bill, however I did notice that the bill mentioned "Goods sold once will not be taken back". All this happened after purchasing the brand new Philips 32" LCD from Croma and using for a mere 1.5 years!! I threatened to take the matter legally as my Dad is an Asst Commissioner of Police in Crime Branch Mumbai and I had secretly recorded the whole followup installation on a video camera in Full HD with stereo recording to boot!!. My question is that there are numerous online complaints on Philips power boards going bust within 1-2 years. They claim that their LCD's last 15 years. Well for me even a 5 years stress-free ownership would be heavenly with Philips. If these technicians know this why not remove the power boards and repair it professionally at the first instance to save on charges instead of trying their best to short-circuit it till their fuses blow out rendering it 'Rest in Peace'? We have an LG TV and VU LED in our bedrooms which were on at the time the technicians tripped the entire house into darkness 3 times. If those sets were damaged who pays the damages? Secondly, why not supply a brand new power board with a decent warranty and original Philips material supply bill? What is the guarantee that should the replacement power board (obviously old, recycled from an old second-hand set) blow out after 30 days who will help us and supply a new board free?? Thirdly, why give a non-original memo as bill and mention 'Goods once sold will not be taken back'?? We are simply fed up with Philips and their cronies. We are launching legal action against these characters and will seek compensation for damages due to the technician trying out his luck by shorting our house three times with no regard to the safety of my family (2 small kids present in the house at the time) or electrical appliances present in the house. The first time the TV shorted, he asked me to put the power on. Can you imagine the total disregard to human safety. Also trying to induce damage to the LCD by his adventurism and then presenting a hefty bill for an obviously recycled, second-hand spare part with a verbal 1-month warranty and a bill which read 'Goods once sold will not be taken back'. Therein lies the story. Luckily we are NRI's and after traveling the world we know our rights and we will be giving these people hell. There are a few more horror stories about Philips and Micro Systems on India Consumer Court. This is a new entry. Regards, Say No to Philips Email me: [protected]@yahoo.in

Dear Sir or Madam: The following complaint has been undertaken against both Philips India & their authorized service center Micro Services located in Goregaon, Mumbai. We had called Philips Customer Care to report a complaint of our Philips LCD not powering on. The call center dispatched a Mr. Rai, a technician from Micro Services to our residence. The technician took the TV apart and tried to repair it. While doing this he blew up our house fuse 3 times. Luckily we had a tripper so no other electrical component in the house was damaged prima facie (fingers crossed). I was shocked by such actions and told him to stop his experimentation. In the end he decided to take the power board with him for repairs. He said that 1-2 components on the power board will need replacing and he will charge Rs.780 (his service charge) + approx Rs. 300-400 per component that will be replaced. He came back after 3 days and installed the power board in the TV and the TV worked fine. Next he showed me the bill for the repairs and I was shocked to find that the total charge was now Rs.5600/-. I asked him how can the charges escalate by such variance for a Rs.25000 LCD, he merely replied that he has fitted a brand new power board as the one taken from our TV was totally dead!!. I was surprised when he said a new board as the power board he took out from his bag in front of me was wrapped in an old, torn plastic cover (I have retained this cover for my records) and on being asked why the brand new board was not in its Philips sealed box with original warranty and bill, he said that all parts come loose and the warranty is only 1 month (this was no where written on his Rs.5600/- bill, however I did notice that the bill mentioned "Goods sold once will not be taken back". All this happened after purchasing the brand new Philips 32" LCD from Croma and using for a mere 1.5 years!! I threatened to take the matter legally as my Dad is an Asst Commissioner of Police in Crime Branch Mumbai and I had secretly recorded the whole followup installation on a video camera in Full HD with stereo recording to boot!!. My question is that there are numerous online complaints on Philips power boards going bust within 1-2 years. They claim that their LCD's last 15 years. Well for me even a 5 years stress-free ownership would be heavenly with Philips. If these technicians know this why not remove the power boards and repair it professionally at the first instance to save on charges instead of trying their best to short-circuit it till their fuses blow out rendering it 'Rest in Peace'? We have an LG TV and VU LED in our bedrooms which were on at the time the technicians tripped the entire house into darkness 3 times. If those sets were damaged who pays the damages? Secondly, why not supply a brand new power board with a decent warranty and original Philips material supply bill? What is the guarantee that should the replacement power board (obviously old, recycled from an old second-hand set) blow out after 30 days who will help us and supply a new board free?? Thirdly, why give a non-original memo as bill and mention 'Goods once sold will not be taken back'?? We are simply fed up with Philips and their cronies. We are launching legal action against these characters and will seek compensation for damages due to the technician trying out his luck by shorting our house three times with no regard to the safety of my family (2 small kids present in the house at the time) or electrical appliances present in the house. The first time the TV shorted, he asked me to put the power on. Can you imagine the total disregard to human safety. Also trying to induce damage to the LCD by his adventurism and then presenting a hefty bill for an obviously recycled, second-hand spare part with a verbal 1-month warranty and a bill which read 'Goods once sold will not be taken back'. Therein lies the story. Luckily we are NRI's and after traveling the world we know our rights and we will be giving these people hell. There are a few more horror stories about Philips and Micro Systems on India Consumer Court. This is a new entry. Regards, Say No to Philips Email me: [protected]@yahoo.in

Philips Home Theater — Holiday Gift Voucher

I had placed an order for Philips Home Theater, which promised a holiday voucher/coupon for 3days/2nights stay with veg meals. The holiday voucher as mentioned was not recieved. Instead on inquiry at help line in this context itwas told that to claim the free holiday voucher gift we have to log on to www.bookstoday.in/promos.htm but to my surprise the said site does not exist. When the remittance was already credited to India Today Book Club, why the Holiday Voucher was not send alongwith the Home theater.
Kindly arrange for necessary action in the matter.

Philips Home Theater — no delivery of Philips home theater

sir,
i have not yet got my redemption gift sent from "hp redemption cell,[protected] Lines)" on aug, 1, 2009. the consignment no is 83248840. the gift has to be delivered to following address-

awadhesh nandan verma,
C/O-Sh. ram kishor verma,
C-1120, durgapuri colony,
opp-anand bhawan school,
barabanki(225001), UP.

please check the details of above consignment and reply me soon.my contact no is [protected].
THANKS.

Philips Home Theatre — Holiday voucher not available

Membership no. : ITBC0912928





I have received following items against invoice no. ORA[protected]TS against order no. 0GA[protected] by bludedirt courier with docket no. [protected] today (29.09.09).



However , Rs. 5000.00 holiday voucher and Air ticket voucher is not enclosed along with the consignment as promised during ordering.



PLEASE SEND THE HOLIDAY VOUCHER AND AIR TICKET VOUCHER IMMEDIETLEY.

Philips Home Theater — goods not delivered

My name is Murtaza Merchant. I had booked a product (Philips Music System) by responding the tele call from India Today book Club on 21/02/2010 for Rs. 7598/-. I was told that the same will be delivered to my address within a week. I had paid the amount through my credit card. I was offered free gifts of 2 Night - 3 Days Holiday stay for 2 adult & 1 child in a 5-star hotel alongwith a rebook watch worth 2600/-. Till date I have sent mails so many times and got the response to wait for so many days. It is too much frustrating to trust on such a reputed organisation.

The detail of my booking is
Booking ID No : MCIT[protected]

Philips Home Theater — False promise and wrong booking after payment on credit card

I have first booked philips homtheater on 10 Feb 2010 through conversation on mobile with Priti Order No[protected] at around 1900 hours. Soon there after Mr Anil sharma came on line and requested fore one more purchage in order to qualify for draw (group of 15) at night 2100 Hrs which include Ist prise Rs 6 lacs, IInd prise Rs 2 lacs, laptop and assured price of Rs75000 Jwelry voucher. I had doubt therefore checked repeatedly about the same, but after getting repeated conf. about assured gift. I have booked kodec digital cam order no[protected]. I have paid through credit card

I have checked back with india book on 12 Feb 2010 about order. I came to know about the following:
Your Rep has given wrong information about assured gift and they have booked Philips home theater to different address. Your rep repeatedly asked about my credit card no. I got assurance that every thing will be corrected. I have complained about the matter and I got complain No 363047.

Immediately there after again your agents start contacting purchage for more item stating that anomly about your purchage already corrected and they persued matter hard inorder me to entitle assured gift. One of your agent name is Mr Praveen Desai.

There after I have spoken twice with your rep twice but I got assurance but no concrete action. On my insistance to put me through their senior I have spoken with Mr Rashid. He checked and told me we received your payment but item wrongly booked and the same will be correctled.

There after again nothing happened I tried to contact Mr Rassid through person on telephone but to my surprise he never came on line stating he is busy but I got assurance that ever thing corrected and i will get my item with in 7 days.

But I have doubt, the way your senior and junior person behaved. No action on my complain. I don't know when I will get my item

Request for immediate action

VK Pareek

same complaint

sir,
I was purchase philips home theater on 11.09.2010. but when i am opne the box of home theater the cable of dvd connection is missing in it.when I ask about it to the dealer He use very bad language and not give me any type of feedback on it.sir till date my home theater is in off position. I was purshase it for Ganesh Festival .but now the festival is also at ending point.sir Philips is a very branded company but this types of delars are damege the name and reputation of the company.
pls do the streect and serious action against him.
i[censored] not take any action I will complaint in Consume Court.
Adress:-

Dealer Name: -Bafna Electronics
Opp.state bank .Lekhanagar, cidco, Nasik-9.Maharashtra
Ph.no.[protected].

Regards,

Yogesh R Sonawane
Mob-[protected]

Philips Home Theatre — cancellation

dear sir
I had booked order of RS 15998 on 24/9/2010 by borrowing credit card of friend which booking ID no is[protected].Because i have been told that u will get rupees fifty thousand clubbed gold voucher but on 25/9/10 i was asked for confirmation but due to earlier BAD experience i again wanted to confirm about clubbing of gift voucher which was refused so i had cancelled my order but till today money (RS15988)did not returned in credit card account so please return my money as soon as possible.

Philips Home Theater — india Today booking id 880106512

Dear sir ,
Ihave been promised to give a Philips home theater plus other gifts and over telephone my credit card number have been asked and immediately my account was debited by rs. 5198/ as on 31st may 2010 but tilldate my gift hasnot been reached to me on number of occassion i have telephoned at [protected] but nothing have been realised .Thus request please to refund my money immediately.

Pandurang T Kumbhar.

Philips Consumer Care — Complaining since last six month but not response

Constantly last six months I am complaining about product LCD problem but no one response. I have registered my first complain on 3rd Apr 2010 but still date no solution.

When we contact consumer call center then they every time they suggest contacting local service center and when we contact local service center they replay very rudely.

I have spend lot of money behind tell phone call and chatting with support executive and result is zero. Philips has very bad service. I am really fed up and I never suggest for Philips.

philips mixer — product ,service very very poor

respected sir,we had taken u r prod. on[protected]. philips mixer 1643 price worth 3,190.after few month it was not working proply we had gone to repair at its service center they told, they put new machine in that but they had not done any work on it .and at u r service center they dont respond properly and the thing is that u r product is so poor that the word poor is less for it.

Philips is not a good company in TFT monitor & customer service is very bad. They should to improve there service. i purchased a TFT 15'' monitor but after three months it is not working. I have contact customer cater but they are not responding.

Yes This Company & His Product is very bad


Philips is not a good company in TFT monitor & customer service is very bad. They should to improve there service. i Sealing this companies TFT monitor but after sealing customer canter is give me response for any problem. I have contact customer cater but they are not responding.

I'm Computer Seler
Ms ASHISH COMPUTERS
NARSINGHPUR MP
[protected]