Phone Pe — transferred using phone pe scan code and the amount has not reached the recipient nor me

I had done a transfer to photographer on May 2, 2019 of Rs. 5000.00 using the scan code of phone pe. The transaction was Pending on the same day and got successful on the next day i.e May 3, 2019.

The amount was debited from my account but not received at the photographers end. I complained it to phone pe and they provided the details of transaction and asked to contact my bank with a charge dispute.

I did the charge dispute and complained HDFC. They did a research and took almost 10 days and informed me that the amount has been approved by Yes bank and the recipient doesn't have YES bank account only.

How can this happen. Is phone pe scan incorrect or I did something wrong.

I checked with the photographer and he said that the phone pe is linked to my Bank of India account only and no other bank.