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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 121

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R
rswethadri
from Mysore, Karnataka
May 27, 2019
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Address: 570033

Though reported to you long back about my wallet withdrawal not happening there is no word from (Phonepe) you. Also kindly provide me your bank ombudsman address so that i can redress my grievance with them. My wallet bal shows a balance of rs 946.00. However when i wish to withdraw the said amount, i am told this is not possible for kyc compliance, whereas i have complied with appropriate and full kyc (Adhaar)
PhonePe customer support has been notified about the posted complaint.
I have sold gold on phone pay and the money has not been credited in last 7 working days.
I, RAKESH JENA, have made two transaction via phonepe of 1000 each to my brother Pradip kumar Das yesterday and it is still showing pending.This was happened on 17th may 2019.Please take immediate action as there is a urgent requirement of money.
I hv the same issue too. Hope they resolve this issue soon
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    M
    mayank.mzn
    from Bengaluru, Karnataka
    May 26, 2019
    Resolved
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    Resolved

    Address: A 207 , chitrkut environs , Basvanagar talcauvery layout, 560037

    I post an advertisement on olx app, and one of the customer call me, he told me that he will use phonepe to pay his money. Then he took my number and talk me to open my phonepe app. Then he did something from his side and one pop shown on my phonepe screen. It was shown to pay money 11000, then I accepted, he then convince me, that once i click on pay button then automatically amount of money will refunded to my account. Then i got convinece it, as i don't have that much in my account. Then he again try to convince me to pay 11000 Rupees, and told me again that just press pay button, you will get your money for product. Then i again pay that..then he told me that click on 22000 as pay an money will be refunded
    So i want a quick action about that person who made such fraud things on apps such like that
    I have lost my 44000 Rs
    Aug 6, 2021
    Complaint marked as Resolved 
    PhonePe customer support has been notified about the posted complaint.
    My wallet is unfortunately deactivated .please help .solved that

    fraud through phone pay - Comment #3443121 - Image #0
    Dear OLX User,

    Greeting From Team OLX!

    We have a specialized team that will be happy to answer all your queries. Just drop in an email at [protected]@olx.in or you can also call us at[protected]from 10:00 am to 07:00 pm) available seven days a week and you will be provided with immediate assistance.

    Thanks,
    Team OLX
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      G
      Gaurav2302@
      from Varanasi, Uttar Pradesh
      May 25, 2019
      Resolved
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      Resolved

      I post an advertisement on olx app, and one of the customer call me, he told me that he will use phonepe to pay his money. Then he took my number and talk me to open my phonepe app. Then he did something from his side and one pop shown on my phonepe screen. It was shown to pay money around 9000, then i denied that payment, he then convince me, that once i click on pay button then automatically amount of money will transfer to my account. Then i refused it, as i don't have that much in my account. Then he again try to convince me to pay 4000around rupees, and told me again that just press pay button, you will get your money for product. Then i again refuse that.. And told him that i don't have money in my account. So he told me that he will call me tomorrow again. So i want a quick action about that person who made such fraud things on apps such like that
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      PhonePe customer support has been notified about the posted complaint.
      We had made our electric bill payment of Rs. 1263.00 twise on 17.05.2019 but sorry to inform till now our Bill is showing unpaid.

      Coustomer Care services are very poor they know any thing making fasle statement.

      My details as below
      Ph No[protected]
      Electric Connetion No. 31125771 of KESCO Kanpur
      Flipkart says the refund has been initiated and given the RRNs P1905160117342215232847, P1905160117212258836245
      But when I called phonepe support they are telling the refund is not initiated
      Arun Kantimani's reply, May 20, 2019
      Call me on 8217733642
      I transferred 2300Rs to my friend's account he didn't received any amount money got deducted from my account now when will I get reverse
      Dear OLX User,

      Greeting From Team OLX!

      We have a specialized team that will be happy to answer all your queries. Just drop in an email at [protected]@olx.in or you can also call us at[protected]from 10:00 am to 07:00 pm) available seven days a week and you will be provided with immediate assistance.

      Thanks,
      Team OLX
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        V
        Virat Tyagi
        from Mumbai, Maharashtra
        May 25, 2019
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        Address: Addr- jaina more, branch- jaina more, bokaro Steel city, pin code- 829301, Bokaro, Jharkhand, 829301

        I have done a transaction phonepe on 25 may 2019 my transaction id is p1905251219090312596074. My money is debited from account but not reache the beneficial account and showing that it is pending but money is debited. I want to refunded my money in my account. The transaction done is rs. 700. Help me to get my money back and resolve my problem immediately.
        +1 photos
        PhonePe customer support has been notified about the posted complaint.
        Hi,

        Please Update Following Payment not Credit
        Transaction id - P1902051001425329536923
        Date - 7 - Feb - 19

        Kindly help me to get my amount back into my account immediately. Please help quickly as this is my savings salary account

        Thanks & regards
        Basava M

        deducted money - Comment #3443364 - Image #0
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          N
          nithin28052000
          from Mumbai, Maharashtra
          May 24, 2019
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          By miss i have initiated the electricity bill payment for cescom three times, in this three transaction phone pay have deducted the money thrice, but the bill payment is complete 1 time. Still for other two pending bill, phone pay have deducted 583 rupees 2 times extra. So i request you give justice and to make phone pay toreturn my 1166 rupees of other bill payment...
          +1 photos
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            A
            from Delhi, Delhi
            May 24, 2019
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            I transfer my money from one account to another in phone pe... Money debited from my account and they are not credited that amount to concerned receivers account. Keeping with money with them for three four days. Customer support also not responding and didn't gave resolution for my issue. Phone pe denied my request of money transfer and holding my money with them.
            +3 photos
            PhonePe customer support has been notified about the posted complaint.
            Jun 27, 2019
            Updated by [email protected]
            Didn't get proper response from them.. Resolution not provided
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              V
              vardhanmanu
              from Gidam, Chhattisgarh
              May 23, 2019
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              Payment for airindia flight booking by

              Phonepe transaction id p1904230104002096799535
              Order id : qphw[protected]

              But airindia tkt not booked. Its on 23/april/2019. More than a month passes by but phonepe is not refunding the amount of rs 18011.00, just taking excuse for a week every time. Very pathetic response from phonepe. I raised tickets two times, but pathetic response by phonepe. Phonepe ticket ids are 52909747 and 56070015. May kindly ask phonepe to refund the amount of rs 18011.00 asap.
              PhonePe customer support has been notified about the posted complaint.
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                T
                THE CUBER #best
                from Nashik, Maharashtra
                May 23, 2019
                Resolved
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                Resolved

                Address: Nashik, Maharashtra, 422002

                I wanted to sell my trade mil I got a call he was ready with my offer then he said I'm out n I'll send my wife to take it I'm sending you money right now through phonepe. He called my and ask me to accept his request as I never used phonepe i did so but amount had been debited from my account I asked him for this he said it is the procedure in phonepe I argued him it is not possible he again asked to receive next amount but I refused . Again I got another call for the same then I realized that it's a scam
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                PhonePe customer support has been notified about the posted complaint.
                May 23, 2019
                Updated by THE CUBER #best
                I have his no too

                Dear OLX User,

                Greeting From Team OLX!

                We have a specialized team that will be happy to answer all your queries. Just drop in an email at [protected]@olx.in or you can also call us at[protected]from 10:00 am to 07:00 pm) available seven days a week and you will be provided with immediate assistance.

                Thanks,
                Team OLX
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                  M
                  Manpreet Chawla
                  from New Delhi, Delhi
                  May 23, 2019
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                  Address: New Delhi, Delhi, 110018

                  This morning i got a message with a link and when i clicked the link 15000 rupees got debited from my bank account... I need refund as according to rbi guidelines if we register compliant within 3 days full amount is refunded. Now the person is asking me to change my own profile number on paytm... He is trying to dupe me again... His phone number is [protected]
                  PhonePe customer support has been notified about the posted complaint.
                  I have transferred money 5000 Rs to my brothers account from paytm bank to his SBI account using Phonepe app. Amount debited from my paytm account but not credited to my brothers account.

                  Kindly help me to refund payment.

                  need refund - Comment #3441609 - Image #0
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                    R
                    rajumahadevan27
                    from Delhi, Delhi
                    May 23, 2019
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560062

                    I am really very much disappointed unfortunately my money from bank got credited to phonepe wallet that to 9500 rupees. I want my money back to my bank account as it shows to complete kyc but there is no option available to complete kyc as i have spoken with customer care even they are helpless i am very much disappointed it, makes me feel that my money got stuck in hell from which removing out is big task.
                    I request u try to do something to get my money back to my bank account.
                    My number is [protected] (Same account)
                    May 23, 2019
                    Complaint marked as Resolved 
                    no problem not solved
                    PhonePe customer support has been notified about the posted complaint.
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                      D
                      devendra13102000
                      from Mumbai, Maharashtra
                      May 22, 2019
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                      I have done a recharge on phonepe on 22 may 2019 my transaction id is n1905221119100326524896. My money is debited from account but recharge is not done it is showing that it is pending but money is debited. I want my refund. It was done on airtel digital tv i'd is [protected]. The recharge done was rupees 315. Help me to get my money back and resolve my problem.
                      +1 photos
                      PhonePe customer support has been notified about the posted complaint.
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                        T
                        Thimmanna R
                        May 21, 2019
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                        Address: #15th, 2nd Main, Vinayaka Layout,, 560079

                        Please note that i have made payment of 3800 inr on 15th may 2019, my account was immediately debited and phonepe transaction was pending and asked to wait for 48hours, due to which i have to make another mode of payment for 3800 to receiver for on behalf of failed transaction., later on 17th may 2019, status on phonepe turned to successful, but unfortunately the amount was not credited to receiver. As phonepe confirmed that amount was credited to benificiary but receiver account was not credited with that amount.
                        I never saw such a worst service like phonepe with they limited support. I have extended my further investigation with my bank with utr number, and got confirmed that it is been credited to beneficiary account, but actually it did not got credited.
                        PhonePe customer support has been notified about the posted complaint.
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                          M
                          Mohammad Bilal Khatib
                          from Mumbai, Maharashtra
                          May 18, 2019
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                          Address: 6/B, Mahatyagi Laksmidevi Rd, Koramangala 1A Block, Koramangala 3 Block, Koramangala, Bengaluru, Karnataka 560034, 560077

                          I had done a transaction of 1000rs in phone pe but the receiver did not got the money credited in his account but the money got deducted from my bank account and did not get the refund since 1 month. The phone pe transaction id is p1904161326510534608845 and my utr id is[protected] plz help me in getting back my money refunded. Even i am in a position that my syndicate bank and phone pe app both denied help. You get in touch with both syndicate bank and phone pe app as they will help you with the transaction details
                          +1 photos
                          PhonePe customer support has been notified about the posted complaint.
                          I have transfered money 5000/- which is debited from my account but not credited in my brothers account. When I will get my money back in my account. I will file complaint if I wont get my money. And I will give review too that not to use this app. As its 5 days that I din get my money. I want my money back. Submitting you transaction details.

                          money refund issues - Comment #3438017 - Image #0
                          I made a mistake from my side of transferred to some other wallet that's why I am asking for
                          Refund please make it as soon as possible

                          money refund issues - Comment #3438180 - Image #0
                          Sir...
                          I hear by request u to solve my problem soon, , ,
                          My friend have send me Rs 4000/ on April 8 till now I haven't received the amount, at to do next...
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                            P
                            P k bhadani
                            from Mumbai, Maharashtra
                            May 18, 2019
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                            Address: VILL PO KHARAGDIHA, P.S JAMUA,DIST GIRIDIH, Giridih, Jharkhand, 815314

                            I have paid electricity bill of amout inr 1383.00 for credit for jharkhand
                            Bijli vitran nigam ltd. Throughh phonepe and bharat bill pay system on 14 may 2019. The electronic reciept of the bill paid was not generated instantly. As the reciept is necessary i need e-receipt of bill paid because when updated electricity bill came on 17 may then not deducted amount of 1383/-.
                            My consumer id iskbgd0004
                            +1 photos
                            PhonePe customer support has been notified about the posted complaint.
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                              P
                              Pritam @734
                              from Delhi, Delhi
                              May 18, 2019
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                              Address: sangli, warnali colony, Sangli, Maharashtra, 416416

                              I had ordered item from flipkart through phonepeand then cancelled it due to some issue. Flipkart sent me mail that refund is transferred but i didn't get any refund in my phonepe wallet. I called flipkart customer care they refund is transferred then i called phonepe customer care they said refund is not initiated.
                              Please help me to get my money back.
                              +2 photos
                              PhonePe customer support has been notified about the posted complaint.
                              On doing online transaction via phone pe amount is debited from.my account but the transaction status is pending receiver doesn't get credited.when i will receive back my cash back to my account

                              refund issue in phonepe wallet - Comment #3438186 - Image #0
                              refund issue in phonepe wallet - Comment #3438186 - Image #1
                              Customer money payed but I am not receive money so resolved Problem Me You've received Rs.50 from via PhonePe for txn P1905151730207254465190
                              I have done a payment of 50₹ from phone pe aap. But my payment has pending form 1 month and I'm facing lots of problem because of this
                              Money not credited my account

                              refund issue in phonepe wallet - Comment #3438940 - Image #0
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                                J
                                jagdishks1
                                from Suriapet, Telangana
                                May 17, 2019
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                                Phonepe dont have any kyc available now to serve me for the full kyc. I unfortunately top up my wallet with 7100, but now there is no way to get my amount refund bank, the withdrawal is not possible and they are not willing for the closure of the wallet to withdraw my amount. Not even paying to merchant is possible with my account.
                                If i have minimum kyc why top up is possible then,, if topup is possible then withdrawal should also be possible.
                                PhonePe customer support has been notified about the posted complaint.
                                I send money with phone pe app to other account but my money is debited but not credited next account please solve my problem and give my money back

                                my phonepe account is a minimum kyc account - Comment #3438218 - Image #0
                                Transfer Rs.5000/- transfer another Rs.5000/- on 9.5.2019 till now not yet received in the state bank of india, debited in Indian bank. like to know the details.
                                Jaisankari J's reply, May 13, 2019
                                Transfer Rs.5000/- transfer another Rs.5000/- on 9.5.2019 till now not yet received in the state bank of india, debited in Indian bank. like to know the details.
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                                  02ashish.sharma
                                  from Gurgaon, Haryana
                                  May 20, 2019
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                                  Address: B-69, Tigri Extension, 110062

                                  I had recharged metro card on 8thMay 2019 of 700INR but money not added in my metro card however money got deducted from account. I had created ticket on support and it get closed without resolving my concern. Its really bad app. I want my money back, i dont even get any option to rasie my ticket on phonepe, Kindly suggest from where i can get my money revert @Phonepe #Fraud #APP

                                  Transaction ID: S1905080803566914939814
                                  PhonePe customer support has been notified about the posted complaint.
                                  I will send money 1000 rupes the date for[protected] the time is 08:49pm my a/c from my friend a/c to but money not proper it please my complain action for quick

                                  regarding metro card recharge not done - Comment #3438213 - Image #0
                                  Esmg Vivek Gayu's reply, May 17, 2019
                                  my complain my money not send for my frd a/c and not refund for my a/c so my mony where my a/c no 6166099075 my friend a/c no 6602873297 the transfer time and date is 30/4/2019 8:49pm
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                                    R
                                    Rohit Singh Sengar
                                    from Mumbai, Maharashtra
                                    May 16, 2019
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                                    Address: Jalaun, Uttar Pradesh, 285001

                                    I have made my credit card payment through phone pe via bhim upi id. Transaction got failed and my 4500 amount got debited from my sbi account. Now phone is declining that they have not recieved payment and sbi is saying that they debited the amount. I m not able to understand either my money is with phone pe or with sbi. It has been almost a week.
                                    +2 photos
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                                      L
                                      Lmknjb
                                      from Bidar, Karnataka
                                      May 16, 2019
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                                      Website: Phonepe

                                      Hello, i'm jyothi from karnataka it happened by the fraud person (In army as they said) who called (+[protected] to buy our sofa for rs.35000/- and cheated us and received our money through request option of phonepe app. We dont have any details except their phone number and the number has been switched off. The person have received rs.35000
                                      Please do resolve our problem
                                      PhonePe customer support has been notified about the posted complaint.
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                                        K
                                        Kishanpareek
                                        from Delhi, Delhi
                                        May 15, 2019
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                                        Address: Jodhpur, Rajasthan, 342008

                                        Just added my salary to phone pe wallet and now it's just stucked into that.
                                        I can't withdraw I can't call customer care I can't do kyc I cannot do anything.
                                        And even after following customer care's steps it's showing me to try after 7 days.
                                        It was my salary and i need that very urgently.
                                        And customer supports are like.. try after 7 days. Have a nice day !
                                        .
                                        PhonePe customer support has been notified about the posted complaint.
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