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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

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Address: 104 G wing Morning star Siddhi city Kharwai Badlapur east, Thane, Maharashtra, 421503

This is to inform you that somebody was sent a link for pay transaction, then but that link should be receiving link, after completing the transaction, 2000 rupees has debited from my account. It should not be happened as per that person comments. Again he has sent another link where he mentioned for again transaction of 500 rupees it will be refundable. Refundable means all transactions link 2000+500=2500 rupees. After transaction i dint received any credit from him.
Please help me to recover my loss from transaction.

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S

sandemishra

from Mumbai, Maharashtra

May 16, 2019

PhonePe UPI transaction ID[protected]. Amount debited from sender bank account at 17:12 of 09/05/2019 but not credited to receiver bank account till time of writing this complaint i.e. 21:10 of 10/05/2019. Please help!

G

Gangadhar K Aiholimath

from Bengaluru, Karnataka

May 16, 2019

I had sent 40000 with account and IFSC details. Money is debited but not credited to receiver account . Showing transaction successful.
Transaction details :P1905061054412732582359

Please some one could tell me how many hours it requires to get credited to receiver bank account

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I transferred 2500/- to union bank of India from DBS bank account using phonepe application. Amount Debited from my DBS bank account but not credited to receiver's bank account. Transaction also showing successful in phone pr app. Please resolve the issue.

Txn date:[protected]
Txn Id: P1905130945304929424023
Txn amount: 2500/-
Sender bank: DBS Bank
Receiver bank: Union Bank of India

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P

Prem Bhonde

from Mumbai, Maharashtra

May 15, 2019

Dear phonepe team
I transfer rs.1000 to my friend and phonepe debeted my extra money and
I request to give money for dream 11 app give dream 11 money but debeted extra money
the phonepe app debeted total rs.41 rupees
I request to give me my money return

-nandkishor bhonde

amount not credited to receiver's bank account - Comment #3433292 - Image #0

S

Suruthi Haran

from Mumbai, Maharashtra

May 16, 2019

I am transferred 1 lakh to wrong account yesterday and I cancelled it.amount is debited from account but it cannot refund what can ido

A

Aneela Varanasi

from Mumbai, Maharashtra

May 16, 2019

I didnt get my phone pe refund money I have booked train ticket it has been cancelled until now it takes 9 days but no refund

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Address: KALLADIKODE, Palakkad, Kerala, 678596

I have 26, 000 rupees in my phonepe wallet. But phonepe is justifying that they have some technical issue, so try later to withdraw this money to my account.
I tried for 2 says. It is very urgent to get that money back. I tried several times to close my wallet to withdraw money. But it shows"something went wrong".

I was using phonepe a lot. But from this incidence dissatisfied me. Because it's very urgent to get my money back

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C

Chhagan4

from Delhi, Delhi

May 15, 2019

Sir main prem chand mourya ko bheja tha wo paisa uske account main nhi aaye the time 7:57 pm on 02 may 2019 ko kiya tha transaction id p1905021957487954808170 hai mene phone pay walo ko complaint ki koi jawab nahi aaya kripya jaldi se jawab de please

not returning my money - Comment #3432800 - Image #0

K

Kpraj

from Mumbai, Maharashtra

May 15, 2019

Balance but not received

not returning my money - Comment #3433298 - Image #0

Kpraj's reply, May 11, 2019

Refund not balance

R

ramlal yadav Yadav

from Vadodara, Gujarat

May 16, 2019

Dear sir recharg worng no [protected] in 199 please refund my ac

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Address: C-8 ,Vishnu Garden,aTilak Nagar., New Delhi, Delhi, 110018

मैंने एक बिजली का बिल ९-मई को जमा किया था . PhonePe जबकि हर (इस्तेहार) में लिखते है कम से कम ५% कैश बैक जरूर मिलेगा. मैंने कस्टमर केयर को फ़ोन करके पूछा तो उन्होंने बताया कि १२ -मई के बाद कैश बैक मिलेगा जब आज १४-मई को कस्टमर केयर को फ़ोन कर कहने लगे आपने देरी से फ़ोन किया है अब आपको कैश बैक नहीं मिलेगा . क्या ये फोन बालो की करनी और कथनी फर्क क्यों है,
Please PhonePe बालो छूठापर्चार न करे है,

Transaction no. : P1905091413058619122571.
Paid to Electricity bill :- BSES
Bill Amount RS.790/-
Date, Time :[protected] :13 pm)

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C

Chhagan4

from Delhi, Delhi

May 15, 2019

Sir main prem chand mourya ko bheja tha wo paisa uske account main nhi aaye the time 7:57 pm on 02 may 2019 ko kiya tha transaction id p1905021957487954808170 hai mene phone pay walo ko complaint ki koi jawab nahi aaya kripya jaldi se jawab de please

V

Vijayasimha Goud

from Tadepallegudem, Andhra Pradesh

May 15, 2019

I have buy gold with 3312/- /gm
Today I sell the gold with 3124/gm
Actual today market price is 3340/gm

Gold at the time of selling is 3340/
I sold the gold with just 3124/gm

I need the answer from the frauded company and I want my cash back

did not give cash back - Comment #3432863 - Image #0

did not give cash back - Comment #3432863 - Image #1

did not give cash back - Comment #3432863 - Image #2

S

Subhankarsing

from Delhi, Delhi

May 15, 2019

The last id num 0230.
Its wrong number. I recharge 119..
Plz..give back my account..

did not give cash back - Comment #3433254 - Image #0

V

Vedant dubey

from Mumbai, Maharashtra

May 16, 2019

10000 worng transaction in your account
Please refund my payment
My self vedant dubey
Account no [protected]
10000
Date 04.5.2019

A

Ashok Kaklotar

from Surat, Gujarat

May 16, 2019

I cant access my own account on phonepe
Its says CM 90004 duplicate record
Help me guys for this..please

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Address: A_20, azad nagar, Bombay hotel, Ahmedabad, Gujarat

Sir/ mam
I was trying to do recharge from phonepe to my mom number. The money was debited from my account but the is not successful. Pls debit my money to my bank account. I got a sms reading the money has been debited from the account.

It's not a small complain first 129 and next 145 rupees has been debited from my account respectively.

So, i kindly request you to do necessary things for the same.

Thank you

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R

Rithika Jain

from Mumbai, Maharashtra

May 15, 2019

Didn't get my money

D

Dhruvrana

from Mohali, Punjab

May 15, 2019

From last 2 Months I had face problem in my Phone pe account

For the Problem solution i call at customer care To Mr.Anand (supervisior)
they also fail to give my answer of my Questions please resolve My problem

my phone pe Acc no : [protected]

complaint regarding recharge - Comment #3432912 - Image #0

Dhruvrana's reply, May 13, 2019

Customer care ki taraf se proper resulation nahi milta...Call ko long time ke liye hold rakhte hai. aur baad me bhi proper resulation nahi de paate.
i am not satisfied...by Phonepe service.

H

Himanshu HáríYañi

from Indore, Madhya Pradesh

May 15, 2019

[protected], [protected], [protected] please block & freeze their account they are doing fraud with people, they looted me with 45000/-rs using phonepe application i want help

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Address: Thiruvananthapuram, Kerala

Paid my Asianet broadband bill through Phonepe on 10th May 2019. But it is still showing sending payment request. The amount has been deducted from my account. NOT REFUNDED TILL NOW. transaction is shown pending. I went through View tickets options, but got reply Due to technical issues at the Biller, it can take upto 24 hours to get the final status of your bill payment. But not resolved till now (13.5.19 5.30pm)

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R

Rithika Jain

from Mumbai, Maharashtra

May 15, 2019

Didn't get my money

asianet broadband payment pending - Comment #3432803 - Image #0

R

Renetha JB

from Thiruvananthapuram, Kerala

May 21, 2019

COmplaint resolved immediately after this. I got refund

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I paid my asianet broadband bill through phonepe on 10th may 2019. But it is still showing sending payment request. The amount has been deducted from my account. Not refunded till now. Transaction is shown pending. I went through view tickets options, but got reply due to technical issues at the biller, it can take upto 24 hours to get the final status of your bill payment. But not resolved till now (13.5.19 5.30pm)

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Address: 641665

Dear sir.
I got a advertisement from phone pay that if we made first ola ride transactions through phonepe you will get rs150 cashback. Which i haven't get cashback due to phone pay fake cashback offer advertisement on phonepe app. Because the cashback is not eligible for tamil nadu. So, if cashback is not eligible at tamilnadu then why phonepe has display the cashback at tamilnadu customers???.

(Phonepe using gps location also for payment transaction but why fake cashback offer is displayed for tamilnadu customers??)

This is totally unacceptable terms and conditions of phonepe. This is misleading the customers money for fake add and this is against the consumers law!.

Finally i want the same as much the rewards already told fake cashback offer from my ola ride order.

In future don't display the fake cashback offer advertisement to customers.

Thanking you.

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Address: At post mhasla bk ta.dist. buldana maharashtra India, Raigad, Maharashtra, 9922672931

Deta sir
I am mast nandkishor bhonde request you to give my money return today i transfer money to my friend rs.1000 and phonepe debeted extra money rs.18 extra
Yesterday i give money to dream11 by phonepe and phonepe debeted extra money
Phonepe debeted total extra rs.41
I request to give my money return please sir
— nandkishor bhonde
Thnaks

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Address: xxxxxxx, Gurgaon, Haryana, 1w2001

Dear phonepe team,

I transfer 2161.36 amount of money through my phonepe account, transaction showed failed but money is dedicated from my account. But yet amount not received. I made this transaction on dt. 6 may, 2019. Transaction id is t1905062129238776381947
I have conineusely follow up by phonepe help chait but not respond.
Kindly look into the matter and refund it as soon as possible.

Also phonepe app's "help" system is not working.

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Address: New Delhi, IN (HQ) A-41, First Floor, Mathura Road, Mohan Cooperative, New Delhi, Delhi, 110044

On 10 february 1:09 pm i made a transaction to sri sai collections & money has debited from my account but money has not credited in merchant account.
I have contacted phonepe custome care they told to check merchants bank statement & he has shown me the bank statement & no money has credited in his account so i made another transaction from google pay and it was successful he got money.
I have shared the merchant bank statement details to phonepe support even though they have not taken any action please look into the issue and take necessary action on phonepe

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Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Www.phonepe.com

I did a upi transaction on 20th from sbi anywhere application upi facility for 12000 rupees and the transaction got failed but money had got deducted from my account.

Please help me on this and refund the amount because it's been 11 days and nothing has happenem

Below is the message i received for failed transaction:

"your upi fund transfer to account xxxxxxxxxxx791 for rs.10, 000 on[protected] was unsuccessful. Tid : sba[protected]. If not done by you, forward this sms from mobile number registered with sbi to to deactivate your user id. You may also call[protected]."

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I transfer 1000 amount of money through my phonepe account, transaction showed succesful but money not transferred into receiver acount. I made this transaction yesterday i. E. 8 may, 2019. Utr no. Of this transaction is "[protected]". And the transaction id is "p1905080927218491802073".
Kindly look into the matter and refund it as soon as possible.
Also phonepe app's "help" system is not working.

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Address: Nashik, Maharashtra, 423101

My friend has done an transaction of 5400 rs and money is also credited from his account and on phonepe it is also showing transaction successful on phonepe history page. But the money has not been credited into my account and also in my phonepe history page the transaction also doesn't appears. He claims to have send money but yet i have not recieved any money

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Hello sir,
I want to register a complaint as i did a transaction of rs. 12000/- from my state bank of india account [protected] through phonepe on 20th december with mobile number [protected]. Transaction id-p1812202146270376961345
Utr[protected]
After the transaction the money credited to receiver account and after a few minutes that rs. 12000/- auto debited from receiver account with showing a description
"to transfer upi/rev/[protected]"
But that money neither credited to my bank account nor to the receiver account.

I have already register a complaint at phonepe team. But they can't solve the matter and the matter is as it was before.

Kindly help me to get my money back.

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Address: Kollam, Kerala, 691306

I made a transaction to a guy as advance for a phone but he cheated me now can u please help ke somehow to contact his bank or him or any help from your side
Transaction id P1905052014395740110036
This guy is using instagram to spam and cheay people he says hes a mobile dealer and buys money as advanceplease do somthing sir im very depressed and at the edge of sadness please do understand my situstiom and do the needful

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9

9891813651

from Delhi, Delhi

May 8, 2019

I am recharged my dmrc metro card on 5 may 2019 but the transaction has pending and its also deducted money from my bank account please solve this

I made a transaction mistakenly to a number - Comment #3427433 - Image #0

C

Care Number

from Delhi, Delhi

May 8, 2019

Phonepe refund money any complain call this number xxx [protected]
Phonepe customer care number notes problem solve call this number problem solve [protected]

Care Number's reply, May 3, 2019

Phonepe refund money any complain call this number xxx 08167792660
Phonepe customer care number notes problem solve call this number problem solve 6291967029

R

Rajkumar Mech

from Mumbai, Maharashtra

May 8, 2019

Transaction is pending for more than 1 hr id is P1904291853196062679122. I sent Rs.8750 to i5cars Indian overseas bank on 29.4.19..so PL take action regarding the issue...either failed or pending, , ...
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I bought gold on worth 5000 rs. From my phonepe wallet. But when i am trying to sell it is displaying gold sale failed. For security reasons we have declined the transaction, please try after 72 hours. I am in need of the money and not able to access it right now. I have tried writing to phonepe customer care support but have not heard anything yet. I hope this gets resolved as soon as possible.

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A

amitkum17413912

from Mumbai, Maharashtra

May 8, 2019

Terrible experience in using app PhonePe. Not received the refund against cancellation of train tickets in my account as per their mentioned time period. Still 12days have been passed no refund is credited to my account..WORST APP TO USE..

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Sir I have purchased a smartphone Redmi Note 7 pro from shopingkaro.com online shopping website on 11/04/2019 of Rs. 13, 499/- paid through phonepay reference no[protected] dated 11/04/2019. But neither item received nor amount refunded till date. Now the website is not reachable in internet and mail ID also showing not valid. Sir I want my money refund. Please help and do needful and further intimate me as early as possible. Your regards.

+5 photos

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M

Mahendra Sawansiya

from Abhaneri, Rajasthan

May 8, 2019

26 तारीख को 6.5 बजे मेने किसी को 500 सेंड किये थे .मेरे खाते से पेसे कट गये लेकिन सामने वाले के पास अभी तक नही पहुचे और नहीं मेरे वॉलेट में पेसे वापस आये मेने बैंक वालो से भी बात की उन्होंने बोला ये फ़ोन पे वालो का प्रोब्लम हे

online purchase done but product or refund not received - Comment #3427161 - Image #0

S

Subhajit Satpathy

from Mumbai, Maharashtra

May 8, 2019

I am subhajit Satpathy and my account number is [protected] and my IFC code is CORP 0000398. Sir/mam Last 8th April I transferred 30, 000 to the another Bank account(UCO BANK). But receiver bank don't get the money . So I want to back my money to my account. My UTR NUMBER IS[protected] and transaction ID P1904080926288137973866.

online purchase done but product or refund not received - Comment #3427448 - Image #0

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Address: 38 park majestique society undri pune, Pune, Maharashtra, 411060

I made a d2h recharge but by mistakenly its get done on a [protected] mobile number... Recharge amt is rs 500 and the recharge done on may 3 2019
Transaction id is :n1905031302208870421854
Recharge amount :500
Recharge date : 3 may 2019
Recharge bbps transaction id :bd01maar7xf2
Account name :shruti dhappadhule
Plz refund my amount
Its done by mistakenly plz cooperat

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R

Ravi sharma9685

from Raipur, Chhattisgarh

May 8, 2019

Sir mera name Ravishankar sharma h mob.[protected] h jisme mene costomer ko call karke bat karli mail kiya kuch answer nahi mila.sir iam.request h meri kyc complete karbane ki cosis kare thank-you sir

wrong number recharge done - Comment #3427441 - Image #0

S

Shruthi Ravi Gadige

from Karaikkudi, Tamil Nadu

May 8, 2019

Hi am Ravi... Google pay fellow hacked my cell phone ND collect d details with phonepe ND amount transferred in to [protected] shivamgiri pareshgiri gosai amount of 53000 with phonepe to this person kindly refund my money ND do needful

wrong number recharge done - Comment #3427499 - Image #0

wrong number recharge done - Comment #3427499 - Image #1

wrong number recharge done - Comment #3427499 - Image #2

wrong number recharge done - Comment #3427499 - Image #3

wrong number recharge done - Comment #3427499 - Image #4

wrong number recharge done - Comment #3427499 - Image #5

wrong number recharge done - Comment #3427499 - Image #6

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I have transferred rs146 to somebody.. The money was debited from bank account but. Not get transferred..
When i called both the customer care they both are not taking responsibility..

If both don't know... Where went money... Then it looks like... Here is a fraud...

Pls don't. Use.. Phone pay... It's. Mine. 2nd experience with phone pay..

Pls tell me how i can resolve this issue.

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A

Arpitc

from Delhi, Delhi

May 8, 2019

I need help my two transaction of 25000 and 66000 was debited from my account but not not sent to my client plzz help

money debited but not transferred - Comment #3427139 - Image #0

money debited but not transferred - Comment #3427139 - Image #1

M

Manoj Kumar B

from Idukki, Kerala

May 8, 2019

Plz give any solution for not register in bank account.

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