PhonePe Complaints & Reviews

Address: sangli, warnali colony, Sangli, Maharashtra, 416416

I had ordered item from flipkart through phonepeand then cancelled it due to some issue. Flipkart sent me mail that refund is transferred but i didn't get any refund in my phonepe wallet. I called flipkart customer care they refund is transferred then i called phonepe customer care they said refund is not initiated.
Please help me to get my money back.

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A

Aseebaa

from Coimbatore, Tamil Nadu

May 21, 2019

On doing online transaction via phone pe amount is debited from.my account but the transaction status is pending receiver doesn't get credited.when i will receive back my cash back to my account

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C

Crsk

from Agra, Uttar Pradesh

May 21, 2019

Customer money payed but I am not receive money so resolved Problem Me You've received Rs.50 from via PhonePe for txn P1905151730207254465190

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A

Anay Mishra

from Mumbai, Maharashtra

May 21, 2019

I have done a payment of 50₹ from phone pe aap. But my payment has pending form 1 month and I'm facing lots of problem because of this

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A

Agrasen Singh

from Mumbai, Maharashtra

May 21, 2019

Money not credited my account

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Phonepe dont have any kyc available now to serve me for the full kyc. I unfortunately top up my wallet with 7100, but now there is no way to get my amount refund bank, the withdrawal is not possible and they are not willing for the closure of the wallet to withdraw my amount. Not even paying to merchant is possible with my account.
If i have minimum kyc why top up is possible then,, if topup is possible then withdrawal should also be possible.

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@dhiraj11

from Warud, Madhya Pradesh

May 21, 2019

I send money with phone pe app to other account but my money is debited but not credited next account please solve my problem and give my money back

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J

Jaisankari J

from Delhi, Delhi

May 21, 2019

Transfer Rs.5000/- transfer another Rs.5000/- on 9.5.2019 till now not yet received in the state bank of india, debited in Indian bank. like to know the details.

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Jaisankari J's reply, May 13, 2019

Transfer Rs.5000/- transfer another Rs.5000/- on 9.5.2019 till now not yet received in the state bank of india, debited in Indian bank. like to know the details.

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Address: B-69, Tigri Extension, 110062

I had recharged metro card on 8thMay 2019 of 700INR but money not added in my metro card however money got deducted from account. I had created ticket on support and it get closed without resolving my concern. Its really bad app. I want my money back, i dont even get any option to rasie my ticket on phonepe, Kindly suggest from where i can get my money revert @Phonepe #Fraud #APP

Transaction ID: S1905080803566914939814

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E

Esmg Vivek Gayu

from Mumbai, Maharashtra

May 21, 2019

I will send money 1000 rupes the date for[protected] the time is 08:49pm my a/c from my friend a/c to but money not proper it please my complain action for quick

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Esmg Vivek Gayu's reply, May 17, 2019

my complain my money not send for my frd a/c and not refund for my a/c so my mony where my a/c no 6166099075 my friend a/c no 6602873297 the transfer time and date is 30/4/2019 8:49pm

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Address: Jalaun, Uttar Pradesh, 285001

I have made my credit card payment through phone pe via bhim upi id. Transaction got failed and my 4500 amount got debited from my sbi account. Now phone is declining that they have not recieved payment and sbi is saying that they debited the amount. I m not able to understand either my money is with phone pe or with sbi. It has been almost a week.

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Website: Phonepe

Hello, i'm jyothi from karnataka it happened by the fraud person (In army as they said) who called (+[protected] to buy our sofa for rs.35000/- and cheated us and received our money through request option of phonepe app. We dont have any details except their phone number and the number has been switched off. The person have received rs.35000
Please do resolve our problem

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Address: Jodhpur, Rajasthan, 342008

Just added my salary to phone pe wallet and now it's just stucked into that.
I can't withdraw I can't call customer care I can't do kyc I cannot do anything.
And even after following customer care's steps it's showing me to try after 7 days.
It was my salary and i need that very urgently.
And customer supports are like.. try after 7 days. Have a nice day !
.

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Address: 104 G wing Morning star Siddhi city Kharwai Badlapur east, Thane, Maharashtra, 421503

This is to inform you that somebody was sent a link for pay transaction, then but that link should be receiving link, after completing the transaction, 2000 rupees has debited from my account. It should not be happened as per that person comments. Again he has sent another link where he mentioned for again transaction of 500 rupees it will be refundable. Refundable means all transactions link 2000+500=2500 rupees. After transaction i dint received any credit from him.
Please help me to recover my loss from transaction.

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S

sandemishra

from Mumbai, Maharashtra

May 16, 2019

PhonePe UPI transaction ID[protected]. Amount debited from sender bank account at 17:12 of 09/05/2019 but not credited to receiver bank account till time of writing this complaint i.e. 21:10 of 10/05/2019. Please help!

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G

Gangadhar K Aiholimath

from Bengaluru, Karnataka

May 16, 2019

I had sent 40000 with account and IFSC details. Money is debited but not credited to receiver account . Showing transaction successful.
Transaction details :P1905061054412732582359

Please some one could tell me how many hours it requires to get credited to receiver bank account

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I transferred 2500/- to union bank of India from DBS bank account using phonepe application. Amount Debited from my DBS bank account but not credited to receiver's bank account. Transaction also showing successful in phone pr app. Please resolve the issue.

Txn date:[protected]
Txn Id: P1905130945304929424023
Txn amount: 2500/-
Sender bank: DBS Bank
Receiver bank: Union Bank of India

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P

Prem Bhonde

from Mumbai, Maharashtra

May 15, 2019

Dear phonepe team
I transfer rs.1000 to my friend and phonepe debeted my extra money and
I request to give money for dream 11 app give dream 11 money but debeted extra money
the phonepe app debeted total rs.41 rupees
I request to give me my money return

-nandkishor bhonde

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S

Suruthi Haran

from Mumbai, Maharashtra

May 16, 2019

I am transferred 1 lakh to wrong account yesterday and I cancelled it.amount is debited from account but it cannot refund what can ido

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A

Aneela Varanasi

from Mumbai, Maharashtra

May 16, 2019

I didnt get my phone pe refund money I have booked train ticket it has been cancelled until now it takes 9 days but no refund

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Address: KALLADIKODE, Palakkad, Kerala, 678596

I have 26, 000 rupees in my phonepe wallet. But phonepe is justifying that they have some technical issue, so try later to withdraw this money to my account.
I tried for 2 says. It is very urgent to get that money back. I tried several times to close my wallet to withdraw money. But it shows"something went wrong".

I was using phonepe a lot. But from this incidence dissatisfied me. Because it's very urgent to get my money back

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C

Chhagan4

from Delhi, Delhi

May 15, 2019

Sir main prem chand mourya ko bheja tha wo paisa uske account main nhi aaye the time 7:57 pm on 02 may 2019 ko kiya tha transaction id p1905021957487954808170 hai mene phone pay walo ko complaint ki koi jawab nahi aaya kripya jaldi se jawab de please

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K

Kpraj

from Mumbai, Maharashtra

May 15, 2019

Balance but not received

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Kpraj's reply, May 11, 2019

Refund not balance

R

ramlal yadav Yadav

from Vadodara, Gujarat

May 16, 2019

Dear sir recharg worng no [protected] in 199 please refund my ac

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Address: C-8 ,Vishnu Garden,aTilak Nagar., New Delhi, Delhi, 110018

मैंने एक बिजली का बिल ९-मई को जमा किया था . PhonePe जबकि हर (इस्तेहार) में लिखते है कम से कम ५% कैश बैक जरूर मिलेगा. मैंने कस्टमर केयर को फ़ोन करके पूछा तो उन्होंने बताया कि १२ -मई के बाद कैश बैक मिलेगा जब आज १४-मई को कस्टमर केयर को फ़ोन कर कहने लगे आपने देरी से फ़ोन किया है अब आपको कैश बैक नहीं मिलेगा . क्या ये फोन बालो की करनी और कथनी फर्क क्यों है,
Please PhonePe बालो छूठापर्चार न करे है,

Transaction no. : P1905091413058619122571.
Paid to Electricity bill :- BSES
Bill Amount RS.790/-
Date, Time :[protected] :13 pm)

PhonePe customer support has been notified about the posted complaint.

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C

Chhagan4

from Delhi, Delhi

May 15, 2019

Sir main prem chand mourya ko bheja tha wo paisa uske account main nhi aaye the time 7:57 pm on 02 may 2019 ko kiya tha transaction id p1905021957487954808170 hai mene phone pay walo ko complaint ki koi jawab nahi aaya kripya jaldi se jawab de please

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V

Vijayasimha Goud

from Tadepallegudem, Andhra Pradesh

May 15, 2019

I have buy gold with 3312/- /gm
Today I sell the gold with 3124/gm
Actual today market price is 3340/gm

Gold at the time of selling is 3340/
I sold the gold with just 3124/gm

I need the answer from the frauded company and I want my cash back

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S

Subhankarsing

from Delhi, Delhi

May 15, 2019

The last id num 0230.
Its wrong number. I recharge 119..
Plz..give back my account..

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V

Vedant dubey

from Mumbai, Maharashtra

May 16, 2019

10000 worng transaction in your account
Please refund my payment
My self vedant dubey
Account no [protected]
10000
Date 04.5.2019

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A

Ashok Kaklotar

from Surat, Gujarat

May 16, 2019

I cant access my own account on phonepe
Its says CM 90004 duplicate record
Help me guys for this..please

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Address: A_20, azad nagar, Bombay hotel, Ahmedabad, Gujarat

Sir/ mam
I was trying to do recharge from phonepe to my mom number. The money was debited from my account but the is not successful. Pls debit my money to my bank account. I got a sms reading the money has been debited from the account.

It's not a small complain first 129 and next 145 rupees has been debited from my account respectively.

So, i kindly request you to do necessary things for the same.

Thank you

PhonePe customer support has been notified about the posted complaint.

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R

Rithika Jain

from Mumbai, Maharashtra

May 15, 2019

Didn't get my money

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D

Dhruvrana

from Mohali, Punjab

May 15, 2019

From last 2 Months I had face problem in my Phone pe account

For the Problem solution i call at customer care To Mr.Anand (supervisior)
they also fail to give my answer of my Questions please resolve My problem

my phone pe Acc no : [protected]

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Dhruvrana's reply, May 13, 2019

Customer care ki taraf se proper resulation nahi milta...Call ko long time ke liye hold rakhte hai. aur baad me bhi proper resulation nahi de paate.
i am not satisfied...by Phonepe service.

H

Himanshu HáríYañi

from Indore, Madhya Pradesh

May 15, 2019

[protected], [protected], [protected] please block & freeze their account they are doing fraud with people, they looted me with 45000/-rs using phonepe application i want help

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Address: Thiruvananthapuram, Kerala

Paid my Asianet broadband bill through Phonepe on 10th May 2019. But it is still showing sending payment request. The amount has been deducted from my account. NOT REFUNDED TILL NOW. transaction is shown pending. I went through View tickets options, but got reply Due to technical issues at the Biller, it can take upto 24 hours to get the final status of your bill payment. But not resolved till now (13.5.19 5.30pm)

PhonePe customer support has been notified about the posted complaint.

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R

Rithika Jain

from Mumbai, Maharashtra

May 15, 2019

Didn't get my money

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R

Renetha JB

from Thiruvananthapuram, Kerala

May 21, 2019

COmplaint resolved immediately after this. I got refund

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I paid my asianet broadband bill through phonepe on 10th may 2019. But it is still showing sending payment request. The amount has been deducted from my account. Not refunded till now. Transaction is shown pending. I went through view tickets options, but got reply due to technical issues at the biller, it can take upto 24 hours to get the final status of your bill payment. But not resolved till now (13.5.19 5.30pm)

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Address: 641665

Dear sir.
I got a advertisement from phone pay that if we made first ola ride transactions through phonepe you will get rs150 cashback. Which i haven't get cashback due to phone pay fake cashback offer advertisement on phonepe app. Because the cashback is not eligible for tamil nadu. So, if cashback is not eligible at tamilnadu then why phonepe has display the cashback at tamilnadu customers???.

(Phonepe using gps location also for payment transaction but why fake cashback offer is displayed for tamilnadu customers??)

This is totally unacceptable terms and conditions of phonepe. This is misleading the customers money for fake add and this is against the consumers law!.

Finally i want the same as much the rewards already told fake cashback offer from my ola ride order.

In future don't display the fake cashback offer advertisement to customers.

Thanking you.

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Address: At post mhasla bk ta.dist. buldana maharashtra India, Raigad, Maharashtra, 9922672931

Deta sir
I am mast nandkishor bhonde request you to give my money return today i transfer money to my friend rs.1000 and phonepe debeted extra money rs.18 extra
Yesterday i give money to dream11 by phonepe and phonepe debeted extra money
Phonepe debeted total extra rs.41
I request to give my money return please sir
— nandkishor bhonde
Thnaks

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Address: xxxxxxx, Gurgaon, Haryana, 1w2001

Dear phonepe team,

I transfer 2161.36 amount of money through my phonepe account, transaction showed failed but money is dedicated from my account. But yet amount not received. I made this transaction on dt. 6 may, 2019. Transaction id is t1905062129238776381947
I have conineusely follow up by phonepe help chait but not respond.
Kindly look into the matter and refund it as soon as possible.

Also phonepe app's "help" system is not working.

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Address: New Delhi, IN (HQ) A-41, First Floor, Mathura Road, Mohan Cooperative, New Delhi, Delhi, 110044

On 10 february 1:09 pm i made a transaction to sri sai collections & money has debited from my account but money has not credited in merchant account.
I have contacted phonepe custome care they told to check merchants bank statement & he has shown me the bank statement & no money has credited in his account so i made another transaction from google pay and it was successful he got money.
I have shared the merchant bank statement details to phonepe support even though they have not taken any action please look into the issue and take necessary action on phonepe

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Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Www.phonepe.com

I did a upi transaction on 20th from sbi anywhere application upi facility for 12000 rupees and the transaction got failed but money had got deducted from my account.

Please help me on this and refund the amount because it's been 11 days and nothing has happenem

Below is the message i received for failed transaction:

"your upi fund transfer to account xxxxxxxxxxx791 for rs.10, 000 on[protected] was unsuccessful. Tid : sba[protected]. If not done by you, forward this sms from mobile number registered with sbi to to deactivate your user id. You may also call[protected]."

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I transfer 1000 amount of money through my phonepe account, transaction showed succesful but money not transferred into receiver acount. I made this transaction yesterday i. E. 8 may, 2019. Utr no. Of this transaction is "[protected]". And the transaction id is "p1905080927218491802073".
Kindly look into the matter and refund it as soon as possible.
Also phonepe app's "help" system is not working.

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Address: Nashik, Maharashtra, 423101

My friend has done an transaction of 5400 rs and money is also credited from his account and on phonepe it is also showing transaction successful on phonepe history page. But the money has not been credited into my account and also in my phonepe history page the transaction also doesn't appears. He claims to have send money but yet i have not recieved any money

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 122

refund issue in phonepe wallet

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my phonepe account is a minimum kyc account

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regarding metro card recharge not done

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regarding refund of money

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money transferred to fraud person

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salary stuck in wallet

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fraud transaction on phonepe link

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amount not credited to receiver's bank account

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not returning my money

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did not give cash back

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complaint regarding recharge

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asianet broadband payment pending

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asianet broadband payment showing pending

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fake cashback offer advertisement displayed at tamilnadu.

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debited extra money from my anki account

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payment refund

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money not credited in merchant account and not refunded to my account

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money refund problem I tri customer id 12-8368711588

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money deducted but not received by receiver

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money has been debited from my friends account but not credited in my account

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