Claimed

PhonePe Complaints & Reviews

1
Last updated Mar 22, 2024
Complaints 3467
Resolved
258
Unresolved
3209
Quick Links
Statistics
Share
Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
PhonePe
Customer Service Contacts

PhonePe Phone Numbers

Phone
+91 12 4678 9345
1976
698

PhonePe Website

PhonePe Head Office Address

A 25, Mohan Cooperative Industrial Area, South Delhi
New Delhi
New Delhi District
Delhi
India
110044

PhonePe reviews & complaints page 120

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rswethadri
from Mysore, Karnataka
Report
Copy

wallet balance withdrawal

Address:570033

Though reported to you long back about my wallet withdrawal not happening there is no word from (Phonepe) you. Also kindly provide me your bank ombudsman address so that i can redress my grievance with them. My wallet bal shows a balance of rs 946.00. However when i wish to withdraw the said amount, i am told this is not possible for kyc compliance, whereas i have complied with appropriate and full kyc (Adhaar)...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
M
mayank.mzn
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fraud through phone pay

Address:A 207 , chitrkut environs , Basvanagar talcauvery layout, 560037

I post an advertisement on olx app, and one of the customer call me, he told me that he will use phonepe to pay his money. Then he took my number and talk me to open my phonepe app. Then he did something from his side and one pop shown on my phonepe screen. It was shown to pay money 11000, then I accepted, he then convince me, that once i click on pay button then automatically amount of money will refunded to my account. Then i got convinece...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
G
Gaurav2302@
from Varanasi, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

having issue with frauds

I post an advertisement on olx app, and one of the customer call me, he told me that he will use phonepe to pay his money. Then he took my number and talk me to open my phonepe app. Then he did something from his side and one pop shown on my phonepe screen. It was shown to pay money around 9000, then i denied that payment, he then convince me, that once i click on pay button then automatically amount of money will transfer to my account....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
V
Virat Tyagi
from Mumbai, Maharashtra
Report
Copy

deducted money

Address:Addr- jaina more, branch- jaina more, bokaro Steel city, pin code- 829301, Bokaro, Jharkhand, 829301

I have done a transaction phonepe on 25 may 2019 my transaction id is p1905251219090312596074. My money is debited from account but not reache the beneficial account and showing that it is pending but money is debited. I want to refunded my money in my account. The transaction done is rs. 700. Help me to get my money back and resolve my problem immediately....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
nithin28052000
from Mumbai, Maharashtra
Report
Copy

fraud by phone pe

By miss i have initiated the electricity bill payment for cescom three times, in this three transaction phone pay have deducted the money thrice, but the bill payment is complete 1 time. Still for other two pending bill, phone pay have deducted 583 rupees 2 times extra. So i request you give justice and to make phone pay toreturn my 1166 rupees of other bill payment......
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I transfer my money from one account to another in phone pe... Money debited from my account and they are not credited that amount to concerned receivers account. Keeping with money with them for three four days. Customer support also not responding and didn't gave resolution for my issue. Phone pe denied my request of money transfer and holding my money with them....
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Payment for airindia flight booking by

Phonepe transaction id p1904230104002096799535
Order id : qphw[protected]

But airindia tkt not booked. Its on 23/april/2019. More than a month passes by but phonepe is not refunding the amount of rs 18011.00, just taking excuse for a week every time. Very pathetic response from phonepe. I raised tickets two times, but pathetic response by phonepe. Phonepe ticket ids...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
THE CUBER #best
from Nashik, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

phonepe fraud on olx

Address:Nashik, Maharashtra, 422002

I wanted to sell my trade mil I got a call he was ready with my offer then he said I'm out n I'll send my wife to take it I'm sending you money right now through phonepe. He called my and ask me to accept his request as I never used phonepe i did so but amount had been debited from my account I asked him for this he said it is the procedure in phonepe I argued him it is not possible he again asked to receive next amount but I refused . Again...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Manpreet Chawla
from New Delhi, Delhi
Report
Copy

need refund

Address:New Delhi, Delhi, 110018

This morning i got a message with a link and when i clicked the link 15000 rupees got debited from my bank account... I need refund as according to rbi guidelines if we register compliant within 3 days full amount is refunded. Now the person is asking me to change my own profile number on paytm... He is trying to dupe me again... His phone number is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
rajumahadevan27
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I want my money back from wallet to bank account

Address:Bangalore, Karnataka, 560062

I am really very much disappointed unfortunately my money from bank got credited to phonepe wallet that to 9500 rupees. I want my money back to my bank account as it shows to complete kyc but there is no option available to complete kyc as i have spoken with customer care even they are helpless i am very much disappointed it, makes me feel that my money got stuck in hell from which removing out is big task.
I request u try to do something...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
devendra13102000
from Mumbai, Maharashtra
Report
Copy

money debited but recharge not done

I have done a recharge on phonepe on 22 may 2019 my transaction id is n1905221119100326524896. My money is debited from account but recharge is not done it is showing that it is pending but money is debited. I want my refund. It was done on airtel digital tv i'd is [protected]. The recharge done was rupees 315. Help me to get my money back and resolve my problem....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:#15th, 2nd Main, Vinayaka Layout,, 560079

Please note that i have made payment of 3800 inr on 15th may 2019, my account was immediately debited and phonepe transaction was pending and asked to wait for 48hours, due to which i have to make another mode of payment for 3800 to receiver for on behalf of failed transaction., later on 17th may 2019, status on phonepe turned to successful, but unfortunately the amount was not credited to receiver. As phonepe confirmed that amount was credited...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohammad Bilal Khatib
from Mumbai, Maharashtra
Report
Copy

money refund issues

Address:6/B, Mahatyagi Laksmidevi Rd, Koramangala 1A Block, Koramangala 3 Block, Koramangala, Bengaluru, Karnataka 560034, 560077

I had done a transaction of 1000rs in phone pe but the receiver did not got the money credited in his account but the money got deducted from my bank account and did not get the refund since 1 month. The phone pe transaction id is p1904161326510534608845 and my utr id is[protected] plz help me in getting back my money refunded. Even i am in a position that my syndicate bank and phone pe app both denied help. You get in touch with both syndicate...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
P
P k bhadani
from Mumbai, Maharashtra
Report
Copy

I am complaining about electricity bill

Address:VILL PO KHARAGDIHA, P.S JAMUA,DIST GIRIDIH, Giridih, Jharkhand, 815314

I have paid electricity bill of amout inr 1383.00 for credit for jharkhand
Bijli vitran nigam ltd. Throughh phonepe and bharat bill pay system on 14 may 2019. The electronic reciept of the bill paid was not generated instantly. As the reciept is necessary i need e-receipt of bill paid because when updated electricity bill came on 17 may then not deducted amount of 1383/-.
My consumer id iskbgd0004...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pritam @734
from Delhi, Delhi
Report
Copy

refund issue in phonepe wallet

Address:sangli, warnali colony, Sangli, Maharashtra, 416416

I had ordered item from flipkart through phonepeand then cancelled it due to some issue. Flipkart sent me mail that refund is transferred but i didn't get any refund in my phonepe wallet. I called flipkart customer care they refund is transferred then i called phonepe customer care they said refund is not initiated.
Please help me to get my money back....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
J
jagdishks1
from Suriapet, Telangana
Report
Copy

my phonepe account is a minimum kyc account

Phonepe dont have any kyc available now to serve me for the full kyc. I unfortunately top up my wallet with 7100, but now there is no way to get my amount refund bank, the withdrawal is not possible and they are not willing for the closure of the wallet to withdraw my amount. Not even paying to merchant is possible with my account.
If i have minimum kyc why top up is possible then,, if topup is possible then withdrawal should also...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
0
02ashish.sharma
from Gurgaon, Haryana
Report
Copy

regarding metro card recharge not done

Address:B-69, Tigri Extension, 110062

I had recharged metro card on 8thMay 2019 of 700INR but money not added in my metro card however money got deducted from account. I had created ticket on support and it get closed without resolving my concern. Its really bad app. I want my money back, i dont even get any option to rasie my ticket on phonepe, Kindly suggest from where i can get my money revert @Phonepe #Fraud #APP

Transaction ID: S1905080803566914939814...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rohit Singh Sengar
from Mumbai, Maharashtra
Report
Copy

regarding refund of money

Address:Jalaun, Uttar Pradesh, 285001

I have made my credit card payment through phone pe via bhim upi id. Transaction got failed and my 4500 amount got debited from my sbi account. Now phone is declining that they have not recieved payment and sbi is saying that they debited the amount. I m not able to understand either my money is with phone pe or with sbi. It has been almost a week....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Lmknjb
from Bidar, Karnataka
Report
Copy

money transferred to fraud person

Website:Phonepe

Hello, i'm jyothi from karnataka it happened by the fraud person (In army as they said) who called (+[protected] to buy our sofa for rs.35000/- and cheated us and received our money through request option of phonepe app. We dont have any details except their phone number and the number has been switched off. The person have received rs.35000
Please do resolve our problem...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kishanpareek
from Delhi, Delhi
Report
Copy

salary stuck in wallet

Address:Jodhpur, Rajasthan, 342008

Just added my salary to phone pe wallet and now it's just stucked into that.
I can't withdraw I can't call customer care I can't do kyc I cannot do anything.
And even after following customer care's steps it's showing me to try after 7 days.
It was my salary and i need that very urgently.
And customer supports are like.. try after 7 days. Have a nice day !
....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy