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Updated: May 12, 2026
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PhonePe reviews & complaints page 2

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R
Rahulbodana
from Indore, Madhya Pradesh
May 26, 2024
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Paid the rent using Credit card, amount deducted but rent is not received. The status is showing pending.
PhonePe customer support has been notified about the posted complaint.
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    D
    Dk13
    from Mumbai, Maharashtra
    May 8, 2024
    Sep 10, 2024
    This thread was updated on Sep 10, 2024
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    I have made a rent payment and the transaction is showing successful on phonepe app. Money is debited from my card but not credited into receivers bank account.
    PhonePe customer support has been notified about the posted complaint.
    View replies
    Please help .Renewes a Bike Insurance which was expired on 30 August 2024 .Payment deducted but says processing .Please Refund .I fed up .I cant use bike now .
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      S
      Subankar96
      May 6, 2024
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      I am writing to express my deep frustration and disappointment regarding the continued blockage of my PhonePe account. Despite multiple requests for unblocking, my account remains inaccessible, leading to significant mental stress and inconvenience.

      The blockage occurred due to an unintentional mistake on my part, for which I have sincerely apologized. However, the prolonged unavailability of my account is causing immense difficulty in managing my financial transactions and obligations.

      I understand the importance of adhering to your platform's policies and assure you of my commitment to abiding by them in the future. I kindly urge you to reconsider and expedite the process o[censored]nblocking my account to alleviate the mental stress and inconvenience it is causing.

      Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and cooperation.
      PhonePe customer support has been notified about the posted complaint.
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        G
        Gopi Krishna Patala
        Apr 10, 2024
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        Rent payment successful but money not received at receiver account

        Today I made a rent payment via credit card, Transaction was successful but money received at receiver account. Below is the Transaction ID:
        NX24041009090504130189951

        Need resolution as early as possible.
        Phone pe number : [protected]
        Receiver phone pe number: [protected]...
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        R
        Rakesh Bunga
        from Ongole, Andhra Pradesh
        Apr 10, 2024
        Apr 10, 2024
        This thread was updated on Apr 10, 2024
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        Resolved

        Kotak emerging fund

        Recently, I made a withdrawal from my SIP in Kotak Emerging Fund. However, I encountered an issue where the amount was not credited to my account, despite it showing as credited. Unfortunately, the customer care team has been unhelpful and has not provided any information regarding this matter. They have advised me to raise a ticket in PhonePe and I kindly request for the amount to be credited to my account....
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        A
        Anushka Pratap
        Apr 1, 2024
        Apr 1, 2024
        This thread was updated on Apr 1, 2024
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        Resolved

        request for refund of unprocessed transaction

        Dear PhonePe Support Team,

        I hope this email finds you well. I am reaching out to bring to your attention an urgent matter regarding a transaction that has not been processed successfully.

        On 30th March at 11:30 noon, an amount of INR 21, 000 (excluding convenience fees of INR 420) was debited from my ICICI Bank credit card through PhonePe Rental Services. The transaction was conducted with an authenticated...
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        V
        [email protected]
        Apr 1, 2024
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        Website: PhonePe

        The rent payment made is not yet credited to the account, assist me in getting it credited and share the UTR number for that transaction so that I can follow up with the bank also

        Transaction ID: NX24040101572449041221321
        PhonePe customer support has been notified about the posted complaint.
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          A
          Anurag276716
          from Delhi, Delhi
          Mar 22, 2024
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          Amount debited from credit card towards rent payment not credited to receivers account

          Website: Phonepe

          The transaction was marked as successful but the amount was not credited to the receivers account yet. Please resolve the issue as i have to pay money on an urgent basis...
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          V
          Vikasofficial
          from Delhi, Delhi
          Mar 15, 2024
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          Mera phonepe account inactive ho geya hai ab main us phonepe account activate karne ki koshish kar raha hoon lekin nhi ho rah Mera phonepe number [protected]
          Please help Mera phonepe account activate kar dijiye phonepe account ka screenshot oppo mobile me tha par oppo mobile tutne ke karan phonepe account ka screenshot bhi nasht ho geya please sir mera phonepe account activate kar dijiye
          PhonePe customer support has been notified about the posted complaint.
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            R
            raki04
            from Chennai, Tamil Nadu
            Mar 14, 2024
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            Rent paid through credit card not credited to recipient account

            Address: Chennai

            Hello I paid my rent to my landlord using my credit card through Phonepe.

            The transaction was successfull but the landlord haven't received the money.

            Please do help me as i was unable to contact Phonepe customer care successfully....
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            P
            Pendiyala Sonthosh Sandeep
            Mar 13, 2024
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            Address: 3-125/44/4 Manikanta Nagar Colony Boduppal.

            Dear Member,
            Good Day!
            My Self Sandeep Pendiyala, has paid rent to owner via Payrent rent option from My Credit card. On 09:19 PM IST 12-March-2024.
            Transaction showed Successful, But Owner has that She didn't receive the amount to her Primary UPI account.

            Here is the Successful Transaction ID:
            NX24031221193968372453641.

            Owner Phone Number : [protected]
            MY Phone Number: [protected]
            PhonePe customer support has been notified about the posted complaint.
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              S
              shubhangi Bagade
              Mar 2, 2024
              Mar 2, 2024
              This thread was updated on Mar 2, 2024
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              Address: 2/3 , Shreekrishna Darshan Bldg, Opp. Ritu paradise phase 1, Hatkesh Rd, Mira rd (E) 401107

              Am Shubhangi - E Commerce portal like Amazon, Want to install Payment Gateway @ my portal. So required Quotation for it.
              No representative connecting me for this query.
              PhonePe customer support has been notified about the posted complaint.
              Mar 02, 2024
              Updated by shubhangi Bagade               No representative connect me for my query ( I want to install Payment gateway @ my portal. So required quotation for it.)
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                N
                nishant8851
                Feb 13, 2024
                Resolved
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                Resolved

                Unable to delete autopay from phonepe

                I am writing to express my dissatisfaction with the inability to remove autopay from my PhonePe account for Ketto and Spotify subscriptions. I have been facing this issue for the past year, and despite numerous attempts to rectify the situation, the problem remains unresolved.

                many times i created mutiple complaint tickets but didnt got any respond from phonepe support team...
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                C
                colsspatel
                Feb 5, 2024
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                Website: phonepe upi app

                I m unable to transfer money to other upi id and the phonepe app display message upi pin not linked to my bank account.

                When i tried to reset/ change my pin the app did not a llow the same.

                Screen shots of the same are attached

                in phonepe app my indusind bank branch is shown as sohna road gurgaon ifsc indb0000316 which was my old bank branch

                i have got my account transferred to ground floor shop no 76 77 and 58 tower a spaze corporate park sector 69 gurugram haryana pin 122101, ifsc indb0002076.

                Resolve the problem at the earliest

                s s patel
                PhonePe customer support has been notified about the posted complaint.
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                  R
                  Raghuram 5804
                  from Wanaparthy, Andhra Pradesh
                  Jan 28, 2024
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                  Unfortunately I sent amount of ₹400 to wrong upi id.
                  Please do favour.
                  PhonePe customer support has been notified about the posted complaint.
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                    S
                    Sajesh M
                    Jan 13, 2024
                    Resolved
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                    Resolved

                    Rent Payment still pending

                    I made the payment using credit card by using Phonepe. Amount has been debited from my card but amount not credited to receiver account at the same time amount not refunded to my credit card.

                    The Rent Payment is still showing as pending and I need to make this transaction successful as soon as possible. Please check and confirm...
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                    I
                    itsHarsh
                    Jan 12, 2024
                    Jan 15, 2024
                    This thread was updated on Jan 15, 2024
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                    Wallet balance not transferable
                    PhonePe customer support has been notified about the posted complaint.
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                      V
                      Vins12
                      Jan 9, 2024
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                      Paid Rent through credit card. Amount Debited From Credit Card. Transaction shows as successful. Amount Not Credited into Receipts Bank account
                      PhonePe customer support has been notified about the posted complaint.
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                        N
                        noisyboii
                        from Vizianagaram, Andhra Pradesh
                        Jan 2, 2024
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                        Address: Vepada mandal
                        Website: Phone pe

                        I sent 1545rs for unknown Upi id, so I want return back my money in my account
                        PhonePe customer support has been notified about the posted complaint.
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                          Y
                          y. Sreekanth
                          Dec 31, 2023
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                          Account Blocked due to security reasons

                          I got a message stating that my phonepe account got blocked. I have submitted required documents at their help page and raised a ticket. Now my ticke status is closed and response is still "Account blocked due to suspicious transactions" even after submitting the required documents mentioned at help help page. I haven't done any illegal transactions. Please help me with unblocking account.
                          Thankyou...
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