Submit a Complaint
Claimed

PhonePe Complaints & Reviews

www.phonepe.com
1
Updated: Aug 30, 2025
Complaints 3487
Resolved
260
Unresolved
3227
Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
PhonePe

PhonePe reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Anurag276716
from Delhi, Delhi
Mar 22, 2024
Report
Copy

Amount debited from credit card towards rent payment not credited to receivers account

Website: Phonepe

The transaction was marked as successful but the amount was not credited to the receivers account yet. Please resolve the issue as i have to pay money on an urgent basis...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vikasofficial
from Delhi, Delhi
Mar 15, 2024
Report
Copy

Phonepe Account Inactive

Mera phonepe account inactive ho geya hai ab main us phonepe account activate karne ki koshish kar raha hoon lekin nhi ho rah Mera phonepe number [protected]
Please help Mera phonepe account activate kar dijiye phonepe account ka screenshot oppo mobile me tha par oppo mobile tutne ke karan phonepe account ka screenshot bhi nasht ho geya please sir mera phonepe account activate kar dijiye...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
raki04
from Chennai, Tamil Nadu
Mar 14, 2024
Report
Copy

Rent paid through credit card not credited to recipient account

Address: Chennai

Hello I paid my rent to my landlord using my credit card through Phonepe.

The transaction was successfull but the landlord haven't received the money.

Please do help me as i was unable to contact Phonepe customer care successfully....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pendiyala Sonthosh Sandeep
Mar 13, 2024
Report
Copy

Address: 3-125/44/4 Manikanta Nagar Colony Boduppal.

Dear Member,
Good Day!
My Self Sandeep Pendiyala, has paid rent to owner via Payrent rent option from My Credit card. On 09:19 PM IST 12-March-2024.
Transaction showed Successful, But Owner has that She didn't receive the amount to her Primary UPI account.

Here is the Successful Transaction ID:
NX24031221193968372453641.

Owner Phone Number : [protected]
MY Phone Number: [protected]
+1 photos
PhonePe customer support has been notified about the posted complaint.
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    shubhangi Bagade
    Mar 2, 2024
    Mar 2, 2024
    This thread was updated on Mar 2, 2024
    Report
    Copy

    Address: 2/3 , Shreekrishna Darshan Bldg, Opp. Ritu paradise phase 1, Hatkesh Rd, Mira rd (E) 401107

    Am Shubhangi - E Commerce portal like Amazon, Want to install Payment Gateway @ my portal. So required Quotation for it.
    No representative connecting me for this query.
    PhonePe customer support has been notified about the posted complaint.
    Mar 02, 2024
    Updated by shubhangi Bagade     No representative connect me for my query ( I want to install Payment gateway @ my portal. So required quotation for it.)
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      nishant8851
      Feb 13, 2024
      Report
      Copy

      Unable to delete autopay from phonepe

      I am writing to express my dissatisfaction with the inability to remove autopay from my PhonePe account for Ketto and Spotify subscriptions. I have been facing this issue for the past year, and despite numerous attempts to rectify the situation, the problem remains unresolved.

      many times i created mutiple complaint tickets but didnt got any respond from phonepe support team...
      +3 photos
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy
      C
      colsspatel
      Feb 5, 2024
      Report
      Copy

      Website: phonepe upi app

      I m unable to transfer money to other upi id and the phonepe app display message upi pin not linked to my bank account.

      When i tried to reset/ change my pin the app did not a llow the same.

      Screen shots of the same are attached

      in phonepe app my indusind bank branch is shown as sohna road gurgaon ifsc indb0000316 which was my old bank branch

      i have got my account transferred to ground floor shop no 76 77 and 58 tower a spaze corporate park sector 69 gurugram haryana pin 122101, ifsc indb0002076.

      Resolve the problem at the earliest

      s s patel
      +6 photos
      PhonePe customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Raghuram 5804
        from Wanaparthy, Andhra Pradesh
        Jan 28, 2024
        Report
        Copy

        Unfortunately I sent amount of ₹400 to wrong upi id.
        Please do favour.
        +1 photos
        PhonePe customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sajesh M
          Jan 13, 2024
          Resolved
          Report
          Copy
          Resolved

          Rent Payment still pending

          I made the payment using credit card by using Phonepe. Amount has been debited from my card but amount not credited to receiver account at the same time amount not refunded to my credit card.

          The Rent Payment is still showing as pending and I need to make this transaction successful as soon as possible. Please check and confirm...
          Helpful
          4 other people found this review helpful
          4 found this helpful
          Write a comment
          Report
          Copy
          I
          itsHarsh
          Jan 12, 2024
          Jan 15, 2024
          This thread was updated on Jan 15, 2024
          Report
          Copy

          Wallet balance not transferable
          +12 photos
          PhonePe customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vins12
            Jan 9, 2024
            Report
            Copy

            Paid Rent through credit card. Amount Debited From Credit Card. Transaction shows as successful. Amount Not Credited into Receipts Bank account
            PhonePe customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              noisyboii
              from Vizianagaram, Andhra Pradesh
              Jan 2, 2024
              Report
              Copy

              Address: Vepada mandal
              Website: Phone pe

              I sent 1545rs for unknown Upi id, so I want return back my money in my account
              PhonePe customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Y
                y. Sreekanth
                Dec 31, 2023
                Report
                Copy

                Account Blocked due to security reasons

                I got a message stating that my phonepe account got blocked. I have submitted required documents at their help page and raised a ticket. Now my ticke status is closed and response is still "Account blocked due to suspicious transactions" even after submitting the required documents mentioned at help help page. I haven't done any illegal transactions. Please help me with unblocking account.
                Thankyou...
                +2 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                V
                VASANSI JAIPUR
                Dec 28, 2023
                Report
                Copy

                On 10/12/2023 i make an payment of Rs.906.50 to INDIAN OIL CORPORATION LTD through PhonePe but Indian Oil not received this amount. I also complaint online to phonepe they said that amount will reflect in your account but i don't received till today.
                please resolve asap.

                UTR :[protected]
                Rs. 906.50
                Transaction Date : 10/12/2023
                Time : 09:24 pm.

                Manoj Kumar Pandey
                +91-[protected]
                PhonePe customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  AKULA RAVI KUMAR
                  Dec 20, 2023
                  Report
                  Copy

                  Address: hyderabd

                  On december 8 2023, Mr. phanindra mobile No.[protected] had transferred 4000 rupees on phonepe to Mrs Deepika (mobile No. [protected]) amount debited from the sender but amount not credited to deepika, issue raised on phonepe (ticket Id[protected] &[protected] still there is no resoponse about the complaint.
                  PhonePe customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Danish8321
                    from Muzaffarpur, Bihar
                    Dec 18, 2023
                    Report
                    Copy

                    Refund amount against the transaction id T2310141340091653593417 is not received in my bank account
                    PhonePe customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Pragyanand Yadav
                      Dec 16, 2023
                      Report
                      Copy

                      I recharged my ICICI fastag recharge with Rs. 1500, and the transaction failed(showing processing), but money deducted from my bank account. I want the money back.
                      +1 photos
                      PhonePe customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Manoj Kashikar
                        Dec 13, 2023
                        Report
                        Copy

                        Sir i Have done one payment from phone pe to the merchant of Rs.792 on 22nd Nov 2023 at 8.08 pm. The transaction shows successful message with UTR[protected]. I also do online complaint with ticket no[protected] on 24 Nov 2023. It shows me status resolved. whereas the merchant said that he yet not received this amount. But the same amount is deducted from my account. Herewith i request you to please resolve this as early as possible. Thanking you
                        +2 photos
                        PhonePe customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          prithviraj399
                          from Indore, Madhya Pradesh
                          Nov 20, 2023
                          Report
                          Copy

                          Recharged Tata Sky with an amount of Rs 3144 on 12 September 2023 via the PhonePe app and the PhonePe team confirmed that the merchant has received the amount (Merchant Order ID: YPHW[protected]) but TataSky is says that they haven't received the amount yet.

                          Please either recharge this amount to my tata sky account as soon as possible or refund the same back to my account (phonepe).

                          PhonePe Transaction ID - T2309112339299572499834
                          PhonePe customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            [email protected]
                            Oct 17, 2023
                            Report
                            Copy

                            Address: 663 green city madhotal deen dayal ward jabalpur

                            Your phone phonepe account was deactivated on your request tap contact support if you want to active it again
                            +1 photos
                            PhonePe customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit

                              Related businesses

                              State Bank of Patiala
                              1.8
                              (191)
                              Vijaya Bank
                              1.5
                              (422)
                              Yes Bank
                              1
                              (706)