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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

Complaints 3488

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260

Unresolved

3228

Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Cherlapally, Hyderabad, 501301,medchal Dist. Kapra Mandal. Near Ramalayam, Pedha Cherlapally, Hyderabad, Telangana, 501301

Hello sir this is bijja abhinay goud from hyderabad, telangana medchal dist. Kapra mandal. Im the account holder of sbi, cherlapally branch a/c no. [protected]. Sir, on 17th july i transferred 6, 000 rupess to one of my freind in phonepe app sir person name (Mitra) i complained more than 15 times in bank and to phonepe more than 30 times and charge backed also.. No response please solve or else i'll file a charge sheet and will go legally in court sorry worst app to use sir. We are middle class family 6k is very big amount for us please im begging you please resolve this issue my mother was unhealthy we need urgent money please understand sir please we are begging you sir.
Thank you abhinay goud mobile no: ([protected])

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Address: Hospet, Bellary, Karnataka

Yesterday i have transferred rs.7000/- to axis bank a/c, hospet transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 71270961. But today i checked the ticket status it was resolved.. Transaction no p[protected]. But issue is till pending. Kindly look into the issue

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R

Romantic zone

from Noida, Uttar Pradesh

Sep 24, 2019

Payment successful but order not confirm and not receive any message

Its fraud of flipkart sale zone

payment not credited - Comment #3543265 - Image #0

payment not credited - Comment #3543265 - Image #1

payment not credited - Comment #3543265 - Image #2

N

nagesh babubcom@gmail

from Chikmagalur, Karnataka

Sep 24, 2019

16/09/2019Saturday evening 7:30pm not exat time 6100 rupees I send my money to my friend amount is deducted my account but they showing transaction failed. Still not refunded amount 4days ago. Kindly update this status

payment not credited - Comment #3543495 - Image #0

R

Ratul Mondal

from Mumbai, Maharashtra

Sep 24, 2019

Every time during recharge, mony transfer etc my account cut off 3 ruppe plz solve my problem

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Transaction failed from phonepe of amount 200 but money debited from my account. Also a message is also received from my bank. And the receiver also did't got the money. Many tickets are raised but none of them solved by phonepe. Two screenshots are attached kindly have a look. Bank is saying ask phonepe and phonepe are saying ask bank. I am in a middle of it. What should i do, whom should i complaint to the bank or phonepe. Please solve my problem.

+2 photos

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V

Vasu Pandit

from Delhi, Delhi

Sep 24, 2019

I was make a payment through Phonepe app on 14.09.2019 to AMZN[protected]@apl amounting to Rs. 407/- with transaction ID P1909141200130170369821 but the payment not received by the said user and not get back in my account. in this regard i contact to phonepe app but matter not resolve by them
kindly resolve the issue

R

Rajeshkhanna1972

from Delhi, Delhi

Sep 24, 2019

I have account with phone pe according to your terms and condition I have did first credit card from phone pe offer 1000 R's cash back till date not received after complain so many times . Transaction of R's 8000 #70652937#

S

Saurabh Karan

from Mumbai, Maharashtra

Sep 24, 2019

I transfered Rs.1000 from my UCO bank S.B. account to ICICI S.B. account by phone pe
in evening today.Rs.1000 deducted from Uco bank account, but not credited in ICICI account.So I am feeling mental disturbance.Please help me to get back Rs
1000 in my account.
SAURABH KARAN

M

Műķĕšh Šëěŕvî

from Pudukkottai, Tamil Nadu

Sep 24, 2019

It never attend the phone, and online any servies is not availbale, my amount two times cut, so i am not happy, my bill is still pending and cut money from my account, so please refund my cash

G

Gomathi n

from Bengaluru, Karnataka

Sep 24, 2019

Dear sir or madam i transferred amount of rs 7400 from sbi to hdfc account by phone pay app my amount is debited by sbi bank but hdfc bank account is not credited the transaction date is 13th of sep 19th. But 4 days over my amount is not refund please help me to get my refund my amount 7400 rs

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Address: 700051

I have transferred rs 500 to the sender on 11.09.19 and still today on 23.09.19 money have not received by sender. From past 1 week phone pe os extending the time. Now already 11 days over but still no action taken which creates a frustrating and discrepancy from phone. Pe. This kind of help fallen me to untrustworthy on phone pe. Kindly help.
Monodeep acharjee
[protected]

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V

Vipi689

from Mumbai, Maharashtra

Sep 24, 2019

I did two transactions 5000 & 4000 rs through Phone pe upi on 16 sept 2019. Transaction successful & money debited from my sbi account but money didn't tranfer to beneficiary BOI accounts. Customer support useless.

disrespectful help from phone pe - Comment #3543301 - Image #0

disrespectful help from phone pe - Comment #3543301 - Image #1

M

mahavir6764

from Jaipur, Rajasthan

Sep 24, 2019

UTR:[protected] AND UTR:[protected] Transaction is failed and amount is debited.After 3 days payment is not credited in my account.

A

Aruna Bora

from Bhimunipatnam, Andhra Pradesh

Sep 24, 2019

I send money to other account through phonepe
But he didnot get the amount. In my account it reduced 20000
Please refund my amount
Transaction id
P1909161250372227939402

disrespectful help from phone pe - Comment #3543688 - Image #0

Y

Yuvraz

from Delhi, Delhi

Sep 24, 2019

Dear
Hello i done the transaction 20000/- amount on 13th september 2019 my amount is debited in my account and status is showing transaction Pending please refund my amount transaction id P1909131811149178026927, already completed till now problem is not resolved.

S

Sridhar CB

from Chennai, Tamil Nadu

Sep 24, 2019

Transaction failed message while sending money to my contacts frequently.

M

Milan Kragori

from Mumbai, Maharashtra

Sep 24, 2019

Sir IAM topup in play store and not get a redeem code message. Do sent me in play redeem code message

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I paid money to my friend and those money are debited from my bank and not crediting to my friend bank. I've already sent a message to customer care and raised a ticket. It's been more than 10 days they are not responding. Why are the customer care not responding and why is the money isn't credited to my account back if the payment was unable to complete in 3 days span

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B

Basavaraj e

from Mumbai, Maharashtra

Sep 24, 2019

My last transaction was completed 6 days back but still not credited amount to receiver account..

P

Pallavi Vishal

from Delhi, Delhi

Sep 24, 2019

I have transferred money and also it got deducted from my account but still the amount didn't credited to receiver.Its already been 4days .

S

saranya muthusamy

from Coimbatore, Tamil Nadu

Sep 24, 2019

I sent 300rs to my friend using my phonepe account, but unfortunately I sent it to her another phone no which no is not linked with her bank account, but 300 is debited from my account, kindly I request you plzz do favour as early as possible, , and am away from my bank branch so I can't contact my branch

S

Saurabh goutam

from Gwalior, Madhya Pradesh

Sep 24, 2019

[protected] mob no
5001 rupes transfer to frd account but credit but my account 5001 rupes debit why this problm

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Address: 168, 11, Kasaragod, Kerala, 671316

I purchased google play code for 100 rupees money debited at that moment and code is not recived yet. Its about 6 days. 1 purchased on
16 september 2019. Didint replying my message. Customer service is very poor. They didnt giving respond to my messages. I need my money back or either want my google play code. Its not first time iam experiencing like this. Its second time doing this to me.

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I was expecting a refund of payment of 2516.64 from phonepe but it is not received into my account but phonepe support just replies with giving an arn number and my bank customer care is not confirming any kind of such arn number and due to this my money is stuck between i did not received the payment into the account and for your reference i am attaching phonepe's message screenshot.

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Sep 22, 2019

Updated by Sujeet1988 Dear sir /madam
I was expecting a refund of payment of 2516.64 from phonepe on 17 jan 2019 but it is not received into my account but phonepe support just replies with giving an ARN number and my bank customer care is not confirming any kind of such ARN number and due to this my money is stuck between I did not received the payment into the account and for your reference i am attaching phonepe's message screenshot.

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I made a transaction to my friend number on phonepe of rs.50 on 14th (Midnight) i. E on saturday. It shows that my transaction is failed but the money is debited and there is no message from the bank regarding about the debited amount. Its been a long time (More than a week) and there is no information about it. Please kindly provide any information about it as soon as possible!!!

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Address: Belgram, 713141

On 7th august, 2019 i have made a transaction to flipkart via phonpe linked debit card of allahabad bank. For returning the product flipkart send me a refund amount of 1329. Phonpe show me that they send the amount to my allahabad bank debit card on 10th august (Arn - 74056639223922268466801). Amount is till not credited to my bank account. I have raised a complain to bank but bank said that no transaction is found

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Address: Dakshina Kannada, Karnataka

Sir,

My rs.1800 is looted through phonepe. kindly help yo recover this amount. screen shot attached. phone pee account is linked to below mentioned account

Ac

[protected]

Name

Prajapati ishwarbhai

Ifsc

Pytm0123456

And this person is looted my money of rs 1800 rupees. Pls help

This is very urgent

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Three days back i made a transaction from icici account to boi account.. Amount got debited but not credited to the account.. Earlier status was pending.. Now status is being displayed as successful.. But amount not credited to the account. Ticket i'd 71043501. Kindly do the needful as early as possible.. Kindly revert back with a solution. Awaiting for your response

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Address: 560100

Sir,
I did three transaction for TV recharge of 320 each times and the transaction got failed but the money got debited from my SBI account thrice.
when i contacted phone pe they said we will look into this, but its about a week to be the amount has not been refunded.
total money-960
transaction Ids- N1909141914198026142901, N1909141918119693276113,
N1909141920105098455845

SBI UPI linked to account number-[protected]

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Address: Chennai, Tamil Nadu, 600042

I have sent money of Rs.1000 to SBI via phonepe.Money has been debited but not credited to the receiver. It has been 4 days still i didnt get any resolution from ur side. i have been contacting several times but department is not picking up the phone. i have sent a mail too. EXTREMELY DISAPPOINTED WITH THE SERVICE

THIS IS EMERGENCY. TRY TO VALUE THE CUSTOMER NEED.

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Address: Ratnagiri, Maharashtra, 416702

Hello team,

My transaction id is P1909171431046500575298

4 days ago i have did transaction amount of Rs. 5000 via phone pe from state bank to bank of India account

The amount is debited from my account but not credit in receiver account. I have complained in phonepe also but i am not getting any response

They mention that with 72 hour ill get back money in my account but more than hours passed not got an update

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Address: New Delhi, Delhi, 110025

I transfer 50000 to my husband through phonepe app, due to urgency on 16th sept'19 by my indian bank account to state bank of india. The transaction went pending and after complaining, they ask for 3 days to update the status, which does not happened. Now i again complained after 3 days, they are asking to update till 26th sept'19. I am very much pissed off. They are saying that the problem is with sbi bank. They are not updating the final status. Please resolve as soon as possible.

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... Very very poor customer support executives no response to the customers... It is 5days now i have raised an issue with ticket id[protected] they told to wait for 3days.. After that if transaction fails amount will get credited back. But now more than 3days over.. Amount didn't get back. Registered mobile number is [protected] i lost an amount of 4764/-.. Amount was deducted while transfer but not even credited to the recepient..4days over now. No response from the support executive

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Address: Cuttack, Odisha

My transaction of rs 20000 was processed 17 aug 2019 using my phonepe and the status of transaction is still processing and the amount has been immeditely debited from my sbi a/c and has not credited to the reciver a/c boi

Transaction id - p1909170950343367939321

I request to you please do needful as earliest as soon as possible.

This transaction done emergency needs or refund my account...

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Dear sir. I was fraded by some unknown persons claiming to be SBI official he gave my complete details to me itself over phone. he said that my card has been blocked. On the other hand I didn't use the newly received credit card so I thought he is helping me. He said as you didn't use your card your fund has been deducted now I will retransfer it shortly
Without knowing his intention I gave my otp. And AMT approximately 18000 debited in two spells through transaction done by phonepe Pvt LTD. Then he didn't attend my call. Please do the needful.

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Address: Kolkata, West Bengal, 700009

Hello sir,
I am Md. Sonu Ansari with Punjab National Bank account number [protected] at Daud Nagar branch, Bihar.
I want to register a complaint as i did a transaction of rs. 20000/- from my bank of Punjab National account to my state bank of india account ([protected]) through phonepe on 15th September 2019 (Transaction id - P1909152012382473182148. [protected].

But that money neither credited to my bank of Punjab National account nor to the state bank of india account.

I have already register a complaint at phonepe team. But they can't solve the matter and the matter is as it was before.

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Address: BRAHMANIPAL, Jajpur, Odisha, 758082

My transaction of rs 2500 was failure 17 aug 2019 using my phonepe and the status of transaction is still failure and the amount has been immeditely debited from my sbi a/c and has not credited to the reciver a/c icici a/c.

Transaction id - p1909171735472148712048

I request to you please do needful as earliest as soon as possible.

This transaction done emergency needs or refund my account.

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