PhonePe Complaints & Reviews

Revised
I transfered rs.1000 from my uco bank s
B. Account to icici bank by phone pe in evening today u. T. R. Of this transaction is[protected] & transaction id is p1909181819219650176838. Rs.1000 deducted from uco bank account, but not credited in icici bank account. I am feeling mental disturbance. Please help me to get back rs 1000 in my account.
Saurabh karan

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Address: Sundargarh, Odisha

I have done a transaction in phonepe from syndicate bank to state bank of India of RS 50000 and then again for RS 43000, the receiver's phonepe shows the amount is received but when we checked the bank account the amount is not credited . I have the notification of the amount getting debited, the receiver has received the notification of the amount being credited but bank account says the bank balance is same( no sign of 50000 or 43000). Then the sole member I can blame is phonepe. It's been 17days I have no idea where my money is! Phonepe you cheat!!!

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Address: mahim, ,mangiressh apt 8 & 9 And chillies Restaurant, Mumbai City, Maharashtra

To respected phone pay sir/madam
I have heard good things about this app and i really trust this app and i have done many transactions by phone pay app and my all family and relatives use this app but from last 2 days i m really upset as my money are not getting transferred and getting deducted from bank account pls i beg to u pls see to it my 3 transaction are in pending the amount of each is 6000/-so total is 18000/-
Id-p1909172039570962237947
Id-p1909181248136935000036
Id-p1909181832049685000744
Pls try to refund it back as im in very urgent need some one is hospitalised, i hope in next 2 days i will get my money back
Yours faithfully rupesh. Karekar i beg u sirrrrrrrrrrrrrrrrrr

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A

Akshitsinha0104

from Gurgaon, Haryana

Sep 19, 2019

I booked a ticket from IRCTC.
Ticket didn't book but my money deducted from phonepe.
However I booked ticket on my 3rd attempt.
But money still didn't return in my phonepay of first failed attempt.

Transection ID- C1909181308222441445150

money deducted from my account but not reached to the receiver showing pending status from yesterday 11am - Comment #3539245 - Image #0

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On 16/09/19 I have a transaction of Rs 500/- on phone pe. That transaction failed but money has been debited from my account. After transaction phone pe customer support assured me that my bank will refund money within 1 working day. I have contacted with my bank. I heard that I have to make a complaint against phone pe as transaction was made through UPI. I also called phone pe customer service representative several times but they didn't receive my call.

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I have added 1000 rupees in wallet, but unable to withdraw to my account by showing full KYC not verified. But there is no option for verifying the full KYC, even I raised the ticket but they replied like to wait for full KYC Option. I need it on emergency. Please help me to get transfer within today. It's emergency amount. Hope you understand.

Ticket is:70736746...

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I bought gold on 17th September worth 12000 rs. From my phonepe wallet. But when i am trying to sell it is displaying gold sale failed. For security reasons we have declined the transaction, please try after 72 hours. I am in need of the money and not able to access it. I have tried writing to phonepe customer care support but have not heard anything yet.

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Address: 400706

I got a call from a person declaring.. You got a cash back from phone pe of rs.1750... Check your notification... It will be transferred to your bank account
I got notification on phonepe, he advised to enter pin and click on ok.
I followed the same (Which was my mistake) and the amount got debited from my account.
He again called me, saying yes it got debited but will come back with double amount. Now you do another transaction using the notification which will be sent now of rs.3500... Then i realized it's a fraudulent transaction/call.
I scolded the person and asked him to return back my money.. But he kept repeating the same thing.. You do another transaction and the total money will come back with double amount and finally kept the phone down.
The call was received from mobile number [protected]

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Sir, on 16/09/2019 I made a transaction of Rs. 500 from my phone pe account. Money has been debited from my account but transaction has been failed. I have not got money back till now though phone pe is assuring me that my bank will credit money within 1 day. I called my bank customer service they told me to contact phone pe customer care executive. I tried several times to contact customer service representative of phone pe but they are not receiving my call.

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Address: 31 Kiran Chamunda Nagar Society, Opp Radha swami satsang, 388001

Hello team,

My transaction id is p1909131227073162187164

4 days ago i have did transaction amount of 5000rs via phone pe from state bank to bank of baroda account
The amount is debited from my account but not credit in other account. I have complained in phone pe also but i am not getting any response

They mention that with 72 hour ill get back money in my account but more than 96 hours passed not got an update
If this is digital india than how can we trust on it

phone pe care says meet at bank bank says meet phone pe what should i do

phone is totally fraud company and govt helps this to in to cheat
Please help me

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Address: Jorhat, Assam, 785001

Respected sir/madam
I am writing this mail on behalf of my mother who has faced problem using phone pe.
Her upi id is - [protected]@ybl
The transaction id is-p1909161302516643621506
Yesterday[protected] at about 1pm she transferred 50000 to a number. The transaction failed but money was deducted from account. Kindly refund the amount asap as she is facing great problem regarding this. She doesnot even know how and where to complain. Kindly look into the matter.

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G

Geetanshi Anarey

from Mumbai, Maharashtra

Sep 19, 2019

Mene 13/9/2019 ko transection kiya tha pr abhi tk vo amount reciver ke account me nhi aya h bhot din bhi ho gai h or vo amount mere account se bhi kat chuka h to app krapaya krke meri help kre

money debited from account but transaction failed and money not refunded yet - Comment #3539282 - Image #0

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S

shirishachiru

from Mumbai, Maharashtra

Sep 19, 2019

I am using phonepe and while transaction an account of rupees 8000 debited from sender and transaction showed as pending on September 03 On sender's mobile and on 05 September it showed as transaction successful on receiver' s mobile .But amount not credited in receiver's account.please try to resolve the issue.

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Address: Wipro limited, Bangalore, Karnataka, 562125

I had done a transaction to self of rs 2, 000 on sep 16, 2019 using phonpe app but it failed due to sbi server issue and the amount of rs 2, 000 had been debited (Not transferred to other account and not refunded back). When i raised a ticket for that transaction they said contact to bank if not refunded back within 1 working day. Today, i called on sbi customer care, they said "i need to contact to phonepe for the same". So, i called on phonepe customer care, they told me to raise a ticket in phonepe app for that transaction what i had done already.
My raised ticket id :[protected]Phonepe)
Please resolve it asap.

May 28, 2022

Complaint marked as Resolved

They just checked in their database and 3rd party integrations and came up with the solution, the next day.

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Address: Ratnagiri, Maharashtra, 416702

Hello i done the transaction 9000 amount on 16th september 2019 my amount is debited in my account and status is showing transaction failed please refund my amount transaction id p1909161412506142110867, already 2 days completed till now problem is not resolved. When i call phone pay customer-care number they are telling in yours bank problem where i have to go i am not getting bank people telling contact phonepay only.

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Sep 19, 2019

Updated by Roshan Gondal Till date payment not received/refund.. please do the needfull...

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R

Roshan Gondal

from Mumbai, Maharashtra

Sep 19, 2019

Till date payment not received/refund.. please do the needfull...

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Address: Bhubaneswar, Khordha, Odisha, 751010

Hello sir/mam

I transferred amount through phonepe app, transaction got failed and money debited rs 400 that rs.200 two times from my account on 14 september, they said with in 72 hrs money will be back to my account but it's been 4 days still i didn't get the money, i complaint about it on phonepe but no response,
Please help me get my money back

Thank you

Money debited from my account through phonepe app

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Address: Pune, Maharashtra, 91

I had made a money transfer of amount 7000 rs on 14th september 2019. The money got deducted from my account instantly but the transaction was still in pending status. The customer support of phonepe gave me a resolution time of 72 hours but even after that, the transaction status is still in pending status. It was a very urgent transfer for me please.

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Pavan Pal Narubiona

from Mumbai, Maharashtra

Sep 18, 2019

Money please refund as well as possible

money transfer problem - Comment #3538368 - Image #0

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R

RK the lucky one

from Khandwa, Madhya Pradesh

Sep 18, 2019

Hello this is rishabh kanoongo.I have not received my Google Play recharge code.
This is my transaction id N1909150110096183535478
And ticket id: 70207801

money transfer problem - Comment #3538423 - Image #0

money transfer problem - Comment #3538423 - Image #1

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C

Chidapradee Chidapradee

from Bengaluru, Karnataka

Sep 18, 2019

500 amount return money
Back

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Chidapradee Chidapradee's reply, Sep 9, 2019

Money transaction pending. amount return money

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Address: At-Chakramal po-Lakhanpur Ps-Ambabhona, At -Darlipali Po-Lakhanpur Ps-Ambabhona, At -Chakramal po-Lakhanpur/At-Darlipali po -Lakhanpur, Bargarh, Kosala, 768052

Sir i would like to request you that i have to transfer a money to other account but the transaction will be failed and rs 11600 deducted from my account.
So sir i request you to kindly return my money as soon as possible sir i have an urgent piece of work.
If you not return my money as soon as possible and such suicide death will be happen.
The phonepe app is responsible for suicide death.

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P

paras saini

from Delhi, Delhi

Sep 17, 2019

Money has been deducted from my account and ticket was not booked,
please refund my money asap.
Order Id:[protected]
Date:09 september 2019

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J

Jitendratb

from Mumbai, Maharashtra

Sep 17, 2019

I was transacted 7000 repees. I got message of debited amount and successful of transaction message on phone pe app. But didn't received to by receiver bank. And my money was don't get refund by phone pe app.

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S

Swapnil Shambharkar

from Kankauli, Maharashtra

Sep 18, 2019

My mobile number are link with 2 bank account . so what i do start my account on phone pe without change moblie number

transition failed but my amount is deducted through my bank account - Comment #3538481 - Image #0

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Swapnil Shambharkar's reply, Sep 16, 2019

how to start my phonepe account

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Address: HNO 1-48, vi Gudiwada,mandal Kethepally, Dist Nalgonda, Nalgonda, Andhra Pradesh, 508211

Hello sir/mam

I transferred ammount through phonepe app, transaction got failed and money debited from my account on 14 september, they said with in one working day money will be back toy account but it's been 2 working days still i didn't get the money, i complaint about it on phonepe but no response, and ii tryed my bank they said i must need to go through phonepe app only, so i needed the money in emergence
Please help me get my money back

Thank you

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9

990905

from Delhi, Delhi

Sep 18, 2019

P1909142106378300513723 my transaction.. Pay by amit communication. 40 rupye failed and my saving account balnce debit so please can you help me

money debited from my account through phonepe app - Comment #3538303 - Image #0

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Rohan Oram

from Hyderabad, Telangana

Sep 18, 2019

Please I in need of money .my money is deducted and the refund is not done by phonepe application.rven the customer care don't receive call anytime.do solve the issues.

money debited from my account through phonepe app - Comment #3538406 - Image #0

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Address: 31 Kiran Chamunda Nagar Society, Opp Radha swami satsang, 388001

Hello team,

My transaction id is p1909131227073162187164

4 days ago i have did transaction amount of 5000rs via phone pe from state bank to bank of baroda account
The amount is debited from my account but not credit in other account. I have complained in phone pe also but i am not getting any response

They mention that with 72 hour ill get back money in my account but more than 96 hours passed not got an update
If this is digital india than how can we trust on it

Please help me

+3 photos

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P

Pk Prakash

from Ajmer, Rajasthan

Sep 18, 2019

Mene 1188 rupye ka bill pay kiya tha lekin wo pay nhi hua aur account se Balance kt gya h

amount debited but not credited in receivers account or not come in my account - Comment #3538315 - Image #0

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Address: Kangra, Himachal Pradesh

I was making payment to dharmshala flying club account on 12 september, 2019. Due to network issue the phonepe app displayed error while making payment. I had tried to process payment twice by phonepe app. At the time of making payment app displayed error both the time, a day after payment failed suddenly app displayed success in one of failed transaction.

I request you to please return my money back, because i had made transaction to same merchant by cash payment.

Thanks

Regards
Vikalp ganveer
Phonepe no. [protected]
Transaction id. Pi909121214489090171232

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My money has been debited from my account also phonepe transaction history of both (Sender and receiver) is showing successful transaction of 14, 900rs.
But the account balance of receiver is not updated, it is showing old balance only. Receiver checked his account statement it showed no transaction done of 14, 900rs. Please do something asap.

Transaction id : p1909162239260464856543
Ticket id : 70529544

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A

Ayyappa Sangwar

from Pavagada, Karnataka

Sep 17, 2019

Sir or madam
I transferd amount 3000 but amount not credited to receiver it happens to all what can I do if didn't get amount please help me otherwise phone pay will lost all customers business

amount debited but not credited to receiver but showing transaction successful to both. - Comment #3537055 - Image #0

amount debited but not credited to receiver but showing transaction successful to both. - Comment #3537055 - Image #1

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Address: gurramguda srinivaspuram colony, Hyderabad, Telangana, 501510

Hello i done the transaction 2000 amount on 6th september 2019 my amount is debited in my account and status is showing transaction failed please refund my amount transaction id p1909061501504208775407, already 10 days completed till now problem is not resolved. When i call phone pay customercare number they are telling in yours bank problem where i have to go i am not getting bank people telling contact phonepay only.

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L

Lohit Nayak

from Delhi, Delhi

Sep 17, 2019

I had sent amount on 11/09/2019 to my friend on phonepe, amount is debited in my bank account but that amount was not credited to my friend account, and still that amount was not recredited, plz take a strong action on this issue and immediately recredit my amount, otherwise I'll give complaint against your company

phonepe my amount is debited transaction failed - Comment #3537093 - Image #0

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Lohit Nayak's reply, Sep 14, 2019

I had sent amount on 11/09/2019 to my friend on phonepe, amount is debited in my bank account but that amount was not credited to my friend account, and still that amount was not recredited, plz take a strong action on this issue and immediately recredit my amount, otherwise I'll give complaint against your company

V

Vishalc13

from Panipat, Haryana

Sep 17, 2019

I have Transfer 900 Rupees through Phone pe app to other phone pe user, the amount deducted from my account but did not credit to receiver account. Then I registered my complaint but phone pe app not resolved my complaint. then I am a concern from PNB bank same query, but the PNB bank also not help me. please help me.

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PhonePe reviews & complaints page 106

wrong deduction of money under transaction id p1909181819219650176838

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phonepe stole my 50000 rs +43000 rs

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money deducted from my account but not reached to the receiver showing pending status from yesterday 11am

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money is not refunded on phonepe through transaction has been failed

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wallet full kyc issue

gold sale

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money stolen from bank using phonepe

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failure of transaction but money is not refunded.

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phone pe and bank both are cheater

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money debited from account but transaction failed and money not refunded yet

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regarding refund on failed transaction

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phonepe my amount is debited transaction failed

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transaction failed but money debited

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money transfer problem

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transition failed but my amount is deducted through my bank account

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money debited from my account through phonepe app

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amount debited but not credited in receivers account or not come in my account

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please credit my money back which was mistakenly sent to merchant

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amount debited but not credited to receiver but showing transaction successful to both.

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phonepe my amount is debited transaction failed

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