PhonePe Complaints & Reviews

Dear sir, i am take a three transaction of electricity bill (Dhbvnl) at 13/05/2019 we have transaction no. Prcr/[protected]/[protected]/phone pay, prcr/[protected]/[protected]/phone pay & prcr/[protected]/[protected]/phone pay.in these above mention transaction only one transaction (Rs 7657/-) successful and other two transaction (Rs 7657/- +7657/-) is not successful so some technical reason. Again that un successful transaction amount is not credit to my a/c up to today.in this matter i am already discuss with bank (United bank of india) but he said that the payment will be debit to your and credit to dhbvnl & other side dhbvnl said to the payment is not credit to our a/c. And again i am discuss with phone pay customer care executive he said that i am able to resolve your problem. So, i request to you please resolve this matter & please refund my both payment.

Dear narasimman s,
The issue you had raised with us (Ticket id:[protected] is resolved by now. Kindly check and please provide your feedback and comments through the customer satisfaction survey below.

If the issue has not been resolved, please reply to this email and we will help you with next steps.

Sincerely,
Phonepe support team l am phone transaction idn1908122208420899918113

Money deducted and transtion fail but still not refunded
I have complaint for not having refund of failed transaction rs 30000. On 31 july 2019. Time - 1:35 (Debited from my bank account sbi - [protected] but not refund in my bank account) due too some technical issue
I have already raised the complaint through mobile app, but resolution and refund yet not processed so please refer below mentioned details and refund the amount as early as possible.
Transaction id-1907311336167745836796
Utr no.[protected]
Mobile - [protected]

Dear Sir,

We would like to inform you that I have purchased a product Order ID - OD[protected]
Honor 9N (Sapphire Blue, 32 GB) on dated 19 August 2019.
Against this order I make payment Rs. 7999/-(Rs.22 phonepe wallet and Rs. 7977/- SBI a/c) through phonepe by accepting payments request from Flipkart plateform on dated 20 August 2019. Said amount deducted from my account by Transection ID
C1908201346365407516375 seller not credit.
Regarding this I had inform both Flipkart and phonepe by E-mail or voice calls.
Flipkart suggest me that due to technical issue payment failed and ask to phonepe for refund and product will be delivered as Cash on delivery, so I have paid cash Rs. 7999/- during the delivery on 21 August 2019.

So you are requested to please look into the matter and do the needful as soon as possible. Due to this my budget distrub.

Thanks
Sandeep
[protected]

My phone pe customer id no is [protected]
I have an issue with transaction id no n1907121739425282235905, dt. 12/07/2019 at 5:39 pm of rs 8999 to the client (Ajmer vidyut vitran nigam ltd.)
As electricity bill payment made to the client from my kotak bank account via utr[protected] wasn't accepted by the client as the same decline on 25/07/2019.
I contact with the client for this as they are saying that this issue is reported to npci. Also, this amount yet not credited in my bank account, so please resolve this as soon as possible. The phonepe representatives are not cooperating with me.
Thanks & regards
Atul pareek

I made electricity bill payment of 1250 via phonepe on 24/aug but due to technical issue amt get deducted and payment request went into unsuccessful. Informed support team and ask me to give 24 hours. Now its been more than 24 hours no resolution from phonepe and also raised ticket has been closed without solution. Case escalated to higher team and given me tat of 3 days. My due date is 27th aug and i cant bear late charges. Please look into this.
Transaction id: n1908242056565096128958
Ticket number :67753522

I sent money to my wife's hdfc bank account through phone pe using her mobile number registered with hdfc bank account. But money credited in another person's account whose account has also the same mobile number. Phone pe is saying they can't help, ask the hdfc bank. And bank says it is phone pe's fault. Please help me in getting my money back. Thanks.

I prasanta bhoi have done money transfered of rs.3000/- through phonepay from my sbi a/c -[protected], ifsc-sbin0013619 on dt.08.08.2019 at 04.53 p. M. Massage shown in the time of transaction is transaction failed with transaction id of phonepay is p1908081653153828065494. But the amount rs.3000/-debited from account with in second (Debited utr-9
[protected]). So kindly help me to get my money back.
From-prasanta bhoi, balangir

On 10th august, 2019 at 11.42 a. M. Payment of rs.1120.00 for cesc kolkata electricity bill ([protected]) via phonepe (Txn id: n1908101135052719992315) had failed. You confirmed me through sms that if deducted, it would be refunded within 7 - 9 working days. But till date there is no amount has been credited in my bank account though my bank (Sbi) debited rs.1045.00 (I. E. Rs.1120.00 - rs.75.00 (Wallet balance) on time. You are requested to look into the matter and take appropriate steps so that the refund may be made immediately.

I had transfer 15000/- on 30-jul-2019through phone pe to my brother account my transaction is successful amount is been deducted from my sbi account but it is not credited to my brother account.
Phone pe customer service saying that we can't help please visit your bank... After visiting my bank they saying that contact phone pe service...

Phone pe transaction id is :- p1907301112532834776007

Dear team,
This is santosh kumar my phone pay account is ([protected]) and i was try to transfer rupees 500 to my friend's phone pay account ([protected]) transaction : p1908131915415991744850, dated on (31-jul-2019) which is failed and money debited from my account but after that my money not credited from my account, i have already complant about this and conversation with the customer care but yet it is not resolved. Please resolve the issue.

I've made a transaction through phone pe on 10th july 2019, amount of rs 944 has been deducted from my account but the beneficiary hasn't received the amount yet, so he is denying to do the service, when i contacted the bank officials, they are saying that as the transaction is successful, we couldn't raise a charge back so please contact your merchant.

Phone pe has registered an account with the number [protected]. The phone number is being used by some other user account is some other person. I transferred rs 532 to my friend who never got the money, neither the money was refunded to me.
Plenty of calls they always gave no solution kept calls on hole and said contact bank. Bank has already said its phone pe who is responsibility.
I have never received such a bad service.

Dear HDFC BANK,

Please see the attachment so that you can understand my concern.

@Phonepe

I have already word with today your agent from my alternative number [protected] and he did not try to talked with with his team leader why don't know??? and day after before also word with executive support but they are not gave any such information, however I've facing lots of issued. What should i do?????????

Also he saying there are no senior are available, right now, please call back tomorrow.What is this, this is right way to talked with valuable customer????????

I'm still having the concern and the solution which we have proposed is not at all best possible solution from your end. Looking for your response on this, please. Help me with some sort of assistance in reducing cost at least as i cannot wait longer. I have been communicating the same thing to you from the day one that the product is not tempered by anyone. It is a product quality issue. I have been even informed that there will be another engineer coming for the inspection but this has still not done.

I'm happy to escalate it. Can you help with the concern team contact details at least? I'm not getting any proper response from your team.. There are so much of ambiguity in conversation. As stated earlier i have never faced any issues with my other Phonepe product. You should be understanding my concern and should be helping me instead of sending the same emails all the time. I'm fade up with the same response all time. What is the best possible solution according to Phonepe management. Can you please share that in email. Please do not add any unnecessary statements in it as i know you do not value your customer. I just don't want to talk about Phonepe anymore.

Note: — here am sharing my bitter experience with Phonepe, to create awareness
About the fraudulent works done by total Phonepe team. Please escalated
This matter to senior person as well as audit this call from the internal
And external quality department and waiting for your resolution.

*!*such is the pathetic situation!*

*it's a totally miss managed service that Phonepe is giving services also
Totally unsatisfied with the service. I should say these organizations are
Charging money on a regular basis for not giving any facility, they are not
Cooperative. The charges for every damn thing and they are cheating the
Employees, organizations because they don"t think about the customer and
They, are only worried about their quarterly profit.*

Where is the proof that my case has been escalated? I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very
Beginning, i am telling you that you guys are pathetic and *highly
Unprofessional Phonepe service team*. I am trying to find my way to
Complain about you in public forum nothing more else.

*what i am looking for against my complaint???*

1. *i would like to file my extreme dissatisfaction with the Phonepe
Service. *
2. *what a beautiful solution! *
3. *Phonepe management can you please tell me???*

I m still suffering to get the resolution on this. On Phonepe side, they
Are providing me daily a new resolution date and ultimately failed to get
Me any information on this. Now it’s a peak of testing my patience level.

*i am writing this email to you regarding your false commitment with Phonepe all senior due to logistic issued and i want to full compensation,
Nothing more else. *

In the end, just requesting you to please expedite my concern so that i can
Get some sort of respite.

*my complaints against Phonepe team:*
1. Failed to deliver the product within the committed time while placing
The order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by Phonepe executives.

*kindly do needful immediately and as soon as possible and take action
Nothing more else also will be should give best services of valuable
Customer.*

Please escalated this matter to concern department and as soon as possible call back my number.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from Samsung j7 smart phone

Please escalated this matter to concern department and as soon as possible refund my money as a goodwill gesture and com also nothing more else.

No one can take action on same. Please escalated this matter to concern department and as soon as possible call back my number before 1pm.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from Samsung j7 smart phone

On aug 20th 2019 8.15pm i tried for transaction of amount rs.220, while transaction is in progess i got one call, later it shows transaction failed but amount got debited from my account. I don't whether the reciever got amount or not. Please refund my amount as soon as possible.
Transaction id: p1908202015337022038095
Reciever name : sri manjunath rice trader
Sender : praveen v

I am book hp gas and transaction is first show faild but after some time is successful but this payment deduct to my account and not gone to consumer (hp) service, i have already complaints registered of your customer service and not a resolved at till date, and today i call to your customer service he says, i am so late 60 days, he says not able to any help. so please i request to please help me and provide refund. and transaction details as per below-

Transaction Id:-SBI3291E0FE643C4A44A482BEE64640226B
Paid To:-sbiepay.[protected]@sbi
Debit from-UTR:[protected]
Amount:-712.50
Transaction Date:-13/05/2019
Transaction Time:-04:19pm

Thanks & Regards-
Prince Kumar
M:-[protected]

I purchased some product on flipkart and payment was through phone pe.. And i cancelled order.. And i didn't get my refund.. I contacted flipkart,, they said to contact phone pe.. I called them may be more than 7 times to refund my money. They sent me a message about refund
.. But refund actually didn't take place.. Now it is three months.. I have not gotten my refund yet.. We are poor indian,, we give value for money even if it is a small amount... I wonder if phone pe decieved one crore people in india,, they already make plenty of large amounts of crores

I PAID 675.49 RS TO BOOK TICKET TO IRCTC BY PHONE PE BHIM UPI BUT PAYMENT IS DEBITED TO MY ACCOUNT BUT TICKET IS NOT BOOKED TXN ID ICIee021db9f64d07a619be2940fdb3d6 and UTR no[protected] pls reverse this money as soon as in my bank bcoz irctc said this when we complain on irctc then they say Please note that [protected]was a settlement-failed transaction for which no amount was debited towards IRCTC. That is we did not receive any payment authorization from your bankers to book the ticket.mobile no is [protected] name ritu tiwari

On aug 6th i done transaction in
My account money is debited
But receivers account is not
Credited not yet please refund my
Amount as soon as possible
Transaction amount is 1700
Transaction
Id:p1908091804476822143597tr:[protected]
Plzzzzzzz refund my amount it's
Already one week over. Sender name
Is : santosh
Receiver name is :vinay.

Dear sir. My name is mamuka p,
My bank is syndicate bank, ifsc synb0000141.
My friend sent me 3000 rupees using phone pe to my bank account.
He sent on 13 th august, and app states that transaction in pending,
However after 3 days, it mentions like transaction is successful...

But i didn't got my money. His phone pe
Register number is
[protected]..

I asked him for urgency but not received anything. Pls resolve this issue. I think phone pe is cheaters... Pls solve this. I called 4 times. He called twice. But no solution.. Today is 5 th day.