PhonePe Complaints & Reviews

I sent money to my wife's hdfc bank account through phone pe using her mobile number registered with hdfc bank account. But money credited in another person's account whose account has also the same mobile number. Phone pe is saying they can't help, ask the hdfc bank. And bank says it is phone pe's fault. Please help me in getting my money back. Thanks.

I prasanta bhoi have done money transfered of rs.3000/- through phonepay from my sbi a/c -[protected], ifsc-sbin0013619 on dt.08.08.2019 at 04.53 p. M. Massage shown in the time of transaction is transaction failed with transaction id of phonepay is p1908081653153828065494. But the amount rs.3000/-debited from account with in second (Debited utr-9
[protected]). So kindly help me to get my money back.
From-prasanta bhoi, balangir

On 10th august, 2019 at 11.42 a. M. Payment of rs.1120.00 for cesc kolkata electricity bill ([protected]) via phonepe (Txn id: n1908101135052719992315) had failed. You confirmed me through sms that if deducted, it would be refunded within 7 - 9 working days. But till date there is no amount has been credited in my bank account though my bank (Sbi) debited rs.1045.00 (I. E. Rs.1120.00 - rs.75.00 (Wallet balance) on time. You are requested to look into the matter and take appropriate steps so that the refund may be made immediately.

I had transfer 15000/- on 30-jul-2019through phone pe to my brother account my transaction is successful amount is been deducted from my sbi account but it is not credited to my brother account.
Phone pe customer service saying that we can't help please visit your bank... After visiting my bank they saying that contact phone pe service...

Phone pe transaction id is :- p1907301112532834776007

Dear team,
This is santosh kumar my phone pay account is ([protected]) and i was try to transfer rupees 500 to my friend's phone pay account ([protected]) transaction : p1908131915415991744850, dated on (31-jul-2019) which is failed and money debited from my account but after that my money not credited from my account, i have already complant about this and conversation with the customer care but yet it is not resolved. Please resolve the issue.

I've made a transaction through phone pe on 10th july 2019, amount of rs 944 has been deducted from my account but the beneficiary hasn't received the amount yet, so he is denying to do the service, when i contacted the bank officials, they are saying that as the transaction is successful, we couldn't raise a charge back so please contact your merchant.

Phone pe has registered an account with the number [protected]. The phone number is being used by some other user account is some other person. I transferred rs 532 to my friend who never got the money, neither the money was refunded to me.
Plenty of calls they always gave no solution kept calls on hole and said contact bank. Bank has already said its phone pe who is responsibility.
I have never received such a bad service.

Dear HDFC BANK,

Please see the attachment so that you can understand my concern.

@Phonepe

I have already word with today your agent from my alternative number [protected] and he did not try to talked with with his team leader why don't know??? and day after before also word with executive support but they are not gave any such information, however I've facing lots of issued. What should i do?????????

Also he saying there are no senior are available, right now, please call back tomorrow.What is this, this is right way to talked with valuable customer????????

I'm still having the concern and the solution which we have proposed is not at all best possible solution from your end. Looking for your response on this, please. Help me with some sort of assistance in reducing cost at least as i cannot wait longer. I have been communicating the same thing to you from the day one that the product is not tempered by anyone. It is a product quality issue. I have been even informed that there will be another engineer coming for the inspection but this has still not done.

I'm happy to escalate it. Can you help with the concern team contact details at least? I'm not getting any proper response from your team.. There are so much of ambiguity in conversation. As stated earlier i have never faced any issues with my other Phonepe product. You should be understanding my concern and should be helping me instead of sending the same emails all the time. I'm fade up with the same response all time. What is the best possible solution according to Phonepe management. Can you please share that in email. Please do not add any unnecessary statements in it as i know you do not value your customer. I just don't want to talk about Phonepe anymore.

Note: — here am sharing my bitter experience with Phonepe, to create awareness
About the fraudulent works done by total Phonepe team. Please escalated
This matter to senior person as well as audit this call from the internal
And external quality department and waiting for your resolution.

*!*such is the pathetic situation!*

*it's a totally miss managed service that Phonepe is giving services also
Totally unsatisfied with the service. I should say these organizations are
Charging money on a regular basis for not giving any facility, they are not
Cooperative. The charges for every damn thing and they are cheating the
Employees, organizations because they don"t think about the customer and
They, are only worried about their quarterly profit.*

Where is the proof that my case has been escalated? I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very
Beginning, i am telling you that you guys are pathetic and *highly
Unprofessional Phonepe service team*. I am trying to find my way to
Complain about you in public forum nothing more else.

*what i am looking for against my complaint???*

1. *i would like to file my extreme dissatisfaction with the Phonepe
Service. *
2. *what a beautiful solution! *
3. *Phonepe management can you please tell me???*

I m still suffering to get the resolution on this. On Phonepe side, they
Are providing me daily a new resolution date and ultimately failed to get
Me any information on this. Now it’s a peak of testing my patience level.

*i am writing this email to you regarding your false commitment with Phonepe all senior due to logistic issued and i want to full compensation,
Nothing more else. *

In the end, just requesting you to please expedite my concern so that i can
Get some sort of respite.

*my complaints against Phonepe team:*
1. Failed to deliver the product within the committed time while placing
The order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by Phonepe executives.

*kindly do needful immediately and as soon as possible and take action
Nothing more else also will be should give best services of valuable
Customer.*

Please escalated this matter to concern department and as soon as possible call back my number.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from Samsung j7 smart phone

Please escalated this matter to concern department and as soon as possible refund my money as a goodwill gesture and com also nothing more else.

No one can take action on same. Please escalated this matter to concern department and as soon as possible call back my number before 1pm.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from Samsung j7 smart phone

On aug 20th 2019 8.15pm i tried for transaction of amount rs.220, while transaction is in progess i got one call, later it shows transaction failed but amount got debited from my account. I don't whether the reciever got amount or not. Please refund my amount as soon as possible.
Transaction id: p1908202015337022038095
Reciever name : sri manjunath rice trader
Sender : praveen v

I am book hp gas and transaction is first show faild but after some time is successful but this payment deduct to my account and not gone to consumer (hp) service, i have already complaints registered of your customer service and not a resolved at till date, and today i call to your customer service he says, i am so late 60 days, he says not able to any help. so please i request to please help me and provide refund. and transaction details as per below-

Transaction Id:-SBI3291E0FE643C4A44A482BEE64640226B
Paid To:-sbiepay.[protected]@sbi
Debit from-UTR:[protected]
Amount:-712.50
Transaction Date:-13/05/2019
Transaction Time:-04:19pm

Thanks & Regards-
Prince Kumar
M:-[protected]

I purchased some product on flipkart and payment was through phone pe.. And i cancelled order.. And i didn't get my refund.. I contacted flipkart,, they said to contact phone pe.. I called them may be more than 7 times to refund my money. They sent me a message about refund
.. But refund actually didn't take place.. Now it is three months.. I have not gotten my refund yet.. We are poor indian,, we give value for money even if it is a small amount... I wonder if phone pe decieved one crore people in india,, they already make plenty of large amounts of crores

I PAID 675.49 RS TO BOOK TICKET TO IRCTC BY PHONE PE BHIM UPI BUT PAYMENT IS DEBITED TO MY ACCOUNT BUT TICKET IS NOT BOOKED TXN ID ICIee021db9f64d07a619be2940fdb3d6 and UTR no[protected] pls reverse this money as soon as in my bank bcoz irctc said this when we complain on irctc then they say Please note that [protected]was a settlement-failed transaction for which no amount was debited towards IRCTC. That is we did not receive any payment authorization from your bankers to book the ticket.mobile no is [protected] name ritu tiwari

On aug 6th i done transaction in
My account money is debited
But receivers account is not
Credited not yet please refund my
Amount as soon as possible
Transaction amount is 1700
Transaction
Id:p1908091804476822143597tr:[protected]
Plzzzzzzz refund my amount it's
Already one week over. Sender name
Is : santosh
Receiver name is :vinay.

Dear sir. My name is mamuka p,
My bank is syndicate bank, ifsc synb0000141.
My friend sent me 3000 rupees using phone pe to my bank account.
He sent on 13 th august, and app states that transaction in pending,
However after 3 days, it mentions like transaction is successful...

But i didn't got my money. His phone pe
Register number is
[protected]..

I asked him for urgency but not received anything. Pls resolve this issue. I think phone pe is cheaters... Pls solve this. I called 4 times. He called twice. But no solution.. Today is 5 th day.

My friend transferred a rs.158 amount of money from his one of the registered hdfc account no. On his phonepe app to my sbi account registered on my phonepe app and the amount is debited from my friend's account but i did not receive any amount.
I request the concerning authority to look into the matter and refund my amount as soon as possible and suggest some ways to not get caught up in such dilemma in future as it could be a bigger amount as well.

Respected sir
On aug 7th i done transaction in
My account money is debited
But receivers account is not
Credited not yet please refund my
Amount as soon as possible
Transaction amount is 4000.
Transaction
Id:p1908071124090504339714
Utr:[protected]
Plzzzzzzz refund my amount it's
Already one week over. Sender name
Is : vanipenta prasad
Receiver name is :ogeti
Dhanalakshmi

Sir my name is dipak kumar behera. My canara bank account no is[protected]. Ifsc code-cnrb0000625. Transction date was 11aug 2019. Time-09.42. A. M. Benificiary account no [protected] ifsc code-sbin0001086. Upon trandction utr no[protected] by phone pe business account. There show that this transction is successful but amount is not credit to benificiary. Transction amout was 500. Please check this transction details sir.

On 14th august at 1.17pm i have made a transfer of rs 40000 via phone pe app from my hdfc bank account (A/c no: [protected]) to my father's ubi bank account (A/c no:[protected] due to his medical emergency. But till now that debited amount not credited into my father's bank account. I have also discussed this matter to both of the parties phone pe as well as the receiver bank i. E. Ubi.

Now, they are not trying to solve this problem quickly instead of they are blaming each other. Phone pe guys saying it's the issue of the receiver bank and the receiver bank i. E. Ubi saying it's the issue of phone pe app.

Now, this is a very difficult situation for me as i am not able to transfer that amount to my father's bank account as there is a medical emergency.

Kindly solve this problem asap, either transfer that amount to the receiver bank or reimburse my money into my bank account.

This is a medical emergency, kindly help me.

I made a transaction of rs.500/- through phonepe last sunday (11.08.2019).
The amount is debited, but not credited to receiver account.
Phonepe support said within 3 working days they will fix.
It's already 3 working days completed. Still the transaction is in pending. The amount not refunded nor credited to receiver account.
The transaction id as follows
P1908102116077945793774

Kindly do the needful

Thank you in advance

Sir,
Sorry to inform you that I Sri Prashanta Kumar Muduli, My Phone Pe Mobile No- [protected](Odisha) & My Bank Account Details- State Bank of India
Account No-[protected] IFSC Code-SBIN0009029
Cuttack(Odisha)
have already deducted Rs.4000/- on Dt.11/08/2019 towards transfer to Sukanya Samridhi Account No-[protected] of Priti Pragyna Muduli, but sorry to say till now it has not credited to the above account & also it has not refunded to my personal account
Therefore I request you kindly consider the above matter immediately and credited the amount of Rs.4000/- to my personal account.
Thanks & Regards
Prashanta Kumar Muduli
M.No-[protected]