PhonePe Complaints & Reviews

TRANSACTION FAILED DATE 11.06.2019, TIME:0642PM
TRANSACTION ID PI906111842338269147735,
TRANSACTION AMOUNT 1246.00,
PHONEPE WALLET CASHBACK =130.00
MY AC.DEBITED AMOUNT, 1116.00,
ME UNITED BANK OF INDIA DEBIT CARD NO.[protected] (GIRRAJ MAL SHARMA)
please request me my balance refund
my contact no.[protected], [protected],

One of my friend sent me 3200rs on 20 june 2019 at 9:22 AM. But unfortunately it couldn't be credited in my account. I called up your customer care " he said to me please wait for 24 hrs." I needed it urgently for certain cause.
Please prioritize it & try to sort it out as early as possible.

TRANSACTION ID- P1906200922555475475747

I had done a transfer to photographer on May 2, 2019 of Rs. 5000.00 using the scan code of phone pe. The transaction was Pending on the same day and got successful on the next day i.e May 3, 2019.

The amount was debited from my account but not received at the photographers end. I complained it to phone pe and they provided the details of transaction and asked to contact my bank with a charge dispute.

I did the charge dispute and complained HDFC. They did a research and took almost 10 days and informed me that the amount has been approved by Yes bank and the recipient doesn't have YES bank account only.

How can this happen. Is phone pe scan incorrect or I did something wrong.

I checked with the photographer and he said that the phone pe is linked to my Bank of India account only and no other bank.

Dear Sir,

My Registered Mobile number is : [protected].
I have done a transaction on 15th June 2019.
After I inquire about the delay of the transaction then they have given me 3 days to wait.
now after talking two of their representatives kamlesh and arpit (may be the wrong name) whatever they have given i have to wait more 5 days for the status of this transaction.
This is not the way of doing a business, if i have done a transaction through any bank app through any transfer more than this could have not taken this much time.

Ankit Soni
Centre Manager
IRIS Spectra PVT. LTD.
Contact: +[protected].

I am phone pe user phone no [protected]. Phone pe has been running a scam n fooling people with fake offers where no money /scratch card gets credited. I received an offer where in if i scan n pay at any shops i will receive scratch card, mentioning any merchant (not explaining merchants registered with phone pe). even after making transaction i was told that merchant is just a user of phone pe!!How will i know that if shop owner is merchant or user? There is no exclusion mentioned about users not considered merchants in T&C clearly??Also, phone pe gives scratch card from 0-1000 INR, how come 0 INR is scratch card? Another scam or fake promo by phone pe. To my horror when i asked phone pe to delete my account, they refused to do it. Nor they were able to provide any Nodal officer details, other than support email!! Phone pe claims they are right to keep user personal details even i[censored]ser wants to delete/uninstall phone pe!! I have not only been cheated but also harassed by Phone Pe. My personal info such as phone no, transactions, bank account no, UPI id, etc is stored in phone pe app. I dont see the need to hold this info, i[censored]ser doesnt wish to be associated with Phone Pe.I like to phone pe to delete all my personal info along with compensation for cheating & harassing me!!

Respected sir/madam

Phonepe is advertising on it's offer segment in app and at various internet sites that they are giving RS 75 cashback and a scratch card o[censored]pto rs 100 on a recharge of minimum 149 Rs. for jio customer on their first recharge of June month with Phonepe app.

I confirmed the same by calling their customer care no before recharge.

I recharged two times from two different phonepe...

I am Dipshikha Das.(Call-[protected].Phone Pay No-[protected])
My Account No(Axis bank)-[protected]
Ifs Code-UTIB0000025
On 13th June, at 9:43 pm, it was a wrong transaction from phone pay apps.
Phone Pay No-[protected]
Name-Dipankar know(Rs.1500)
Transaction id-P1906132143369443609145
Date-13 june, 2019
Time -9:43 Pm

I want to refund the money., please help me

On 5th June 2019, there was a failed transaction of Rs1385 and the phonepay app said to wait for 3 working days to get refund.
Today is 18th June 2019 and I've still not got any refund till now.
They always give a new date when I contact phonepay support.
It has been a long time and It is a matter of money and I want my refund right now

Otherwise I will start telling my story on social media and let other people decide whether they should use phonepay or not.
Everytime I try to contact customer support, they tell me to wait for another 3 days.
Is it a joke.
I am in need of some money and I am listening that you wilk get your money after 3 days
I want some serious action right now or else I will let people decide whatever is correct way of doing the things.

I bought a shoe from an Instagram account named shoestocker, he requested money through phonepe, this account is active from 2018 so i believed and sent 1100, after some time i changed my mind i ordeeed another one replacing it, it cost me 350 more, so totally i paid 1450 through phonepe. Now this instagram account is deleted. Only this transaction history is the evidence against that fraud, please help me

On 17th February an amount of Rs. 1, 900.- was deducted from my PhonePe Wallet. This transaction was NOT done by me. I have been constantly asking PhonePe to refund the un-authorized withdrawal BUT PhonePe is not refunding the money. all transactions on PhonePe are always done by sending OTP to the registered mobile number but no OTP was sent to me for this withdrawal from my wallet that clearly shows that some one inside the PhonePe system must have taken my money.

I paid Rs 830/- from phonepee app. Money is credited from my account and transcation is cancelled and amount is not refunded yet in my account. I called phonepee customer care they told me to complain in sbi then i called sbi customer care they told me phonepee is thirdparty app so they cant do anything. From both side bank and phonepee i am not getting any response.

I can't withdraw my money from phonepe wallet which I filled from my bank account. As they say that I haven't done kyc. But I have done kyc by giving details about my pan card earlier. I have already complained to their helpline but they are not taking action. Phonepe is not responding about return back about my money. It's a humble request to take quick action as I need it right now.

I did transaction (by using Bhim upi)to zerodha on 12 June 2019 of 5000 rupees, but money deducted from my IDBI account, and transaction did not occurred. After contacting bank transfer, they said there was no such a transaction occurred on that day, then where is my money gone? Please phone pe have to search my money and they should credit my money to my account.
My Transaction id P1906121529477146342990

Transferred Rs 5000 to my wallet and unable to withdraw even after submitting kyc. It says full kyc is not yet enabled on phonepe. When called the customer care, they are also not sure when it will be enabled. My money is stuck and I am unable to use it since more than 2 months. These are really a hindrance to the digital transformation. Please do the needful at the earliest.

Sir my register phonepe mo. No.
Is [protected]. Sir maine 4 june ko acc. No. [protected] (bob) mein mistake se balance transfer kr diya tha . Jiska transaction id P1906041621368882891983 hai. Mai apne branch mein complain dena chaha but vo bole ki mai ye nhi kr sakta hoon. Mera bank ubi (ifsc code-UBIN0543276)hai. Please sir balance mere account mein return kr digiye. Ya bob account [protected] mein balance transfer kr digiye .
Thank You!

I have made a wrong Transaction yesterday night through phone pe app .
I have contacted phone pe they suggested to contact the bank people as soon as possible, i could not contact bank because of the of late working hours. Please help me to get back my money.

Plz contact help for the future queries

Also plz suggest me to do any other solution.
Thank you!

We are receiving so many complaints about cheating and fraud done using online wallet services including Phone Pe. So please send us your cyber cell email id or any other id which can assist us to investigate in to these like matters and can provide us transaction details. My official e-mail id is- sho.[protected]@nic.in. Please reply soon at this e-mail address.

Today morning the transaction was made of Rs.12500 with transaction ID: P1906130944492779950872.
Transaction status is pending. When sender contacted SBI, he was informed to contact 3rd party through whom transaction is being made. When he contacted 3rd party ie PHONEPE, none of the executive is ready to solve the issue, they inform you have to wait till 16 June 2019. When he said them the transaction is important and cannot afford to wait for so long, non of customer care executive neither higher post office helped with it and they blamed it to receivers end. When I contacted SBI customer service( from receiver side) they inform me that any information regarding transaction is not being forwarded by PHONEPE to them. Kindly find the attachment of pictures and solve this issue. This kind of issue is repetitive and not being solved by PHONEPE customer support.

I have made the transaction through phone pe banking to From other SBI Account to my SBI account.
that person has been send the 20, 000.00 money from his SBI account to my SBI account on 22/05/2019 through transaction ID P1905221301490539956655.
the payment has been deducted from his account but as on 13/06/2019, that money is not credit in my SBI account.
I AM VERY UNHAPPY FROM PHONE PE AND SBI FOR THE SAME.

KINDLY RESOLVE THE ISSUE OR REVERSE/CANCEL THIS TRANSACTION

I did transaction of Rs.3491/- to UPPCL on 19th may 2019, my transaction got failed with Id N1905191329309622060827 and money got debited from the bank account.
Thereby, I raised ticket against it and the resolution stated by Phonepe customer care that money was not credited to us and please contact bank so after that I raised complaint against the Bank and after 20 days I got reply from bank that the merchant confirmed the successful transaction.

All attachment of the query attached for your reference.