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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

Complaints 3487

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260

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PhonePe reviews & complaints page 124

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Address: Kalyan west, Thane, Maharashtra, 421301

Hi
I used phone pae app to recharge my hip number of 251/- pack, rs 22 /- already i got in phone pae waalet, on recharge transaction failed number recharged they deducted 229/- from my bob account having transaction i'd: t1904111100266684100264 on 11th april.
On continuous contact with phone pae support they regularly use to say same crying # reason that it takes 7 days to refund your money get refunded by 20 april. I want my money back why you were cheating.. If not i make ensure there will no more phone pae app.

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Address: Pune, Pune, Pune, Maharashtra, 411058

I have made payyment of mseecdl electricty bill on 19-jan 2019. Amount of 580 rs debited from my bank account. However in bill of mar19.. This is came as pending. As its 60 day old trans unable to raise complaint in phone pay. Emectricty ppl teling reveral happened. But nothing in bank account or phone pay as reversal. Screenshot attched for quick refn

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Hi team,

I was booked train ticket from irctc and payment section i have choosen phonepe wallet, but amount was deducted from my phonepe wallet but ticket not confirmed. Please refund my money as soon as possible. Phonepe account phone number is [protected].

Transaction details are as follows
Id :c1904191309510208492938
Amount : rs.510 /-
Utr :[protected]

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Address: 411033

I have send 123 rs to my friend from phonepe app and transaction is successful but after few minutes 123 rs are debited from my account and not credited to my friend account. And also does not seen in her transaction history. I have submit my complaint in phonepe app support team but they are not solve my problem.
Phonepe transaction id - p1904151024141528572033
And ticket number - #51888038

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Address: House No.-6, A- Block, Street- 5, West Karawal Nagar, New Delhi, Delhi, 110094

Dear Sir/Madam,

I, Aakash kumar made a transaction of Rs 4500 through phone pe UPI from my SBI account (A/c.:- [protected]) to my BOB account (A/c no. :- [protected]) on 11.04.2019. Amount debited from SBI account but not credited to BOB account. Transaction was showing pending on 11.04.2019 and showed successful on 13.04.2019 with UTR number[protected] . But still amount not credited to receiver's BOB account. I logged complaint on phone pe ticket no.[protected] and talked to phone pe support team didn't not get any positive response, 7 days have already passed but i didn't get my refund.

Therefore, i request you to look into this matter, do the needful and resolve issue as soon as possible, its very URGENT.

Regards,
Aakash Kumar
Deputy Engineer.
Bharat Electronics ltd.
SBI A/c- [protected]
BOB A/c:- [protected]
Ph:- [protected]

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Address: Kamareddy, Nizamabad, Andhra Pradesh

Hi sir iam gadeela vijay kumar iam account bank of baroda kamareddy account number [protected] iam amount sent to phone pe amount 25000 rs sent account same bank of baroda kamareddy [protected] account but not credit amount plz amount credit receiver transaction id no
P1904101820524992534432.

Tq sir
Gadeela vijay kumar
[protected]

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Address: Chandigarh, Punjab, 160017

This is refrancce to fund transaction id p1903241158077431846810 with utr no[[protected]] dt 24.03.2019 of rs 3000 still which is not credited in the receivers account nor refund to my account, isfc ; sbin0010605, state bank of india, manimajra, chandigarh for this matter i had made a corrspondance to phone pe [protected]@phonepe but till to date not refunded & i apporoched by banker they are saying that amount stands debited from my account, but not received in the receivers account.

Now the govt saying cashless transaction is help to the people but this type cashless transaction we no need. Pl. Help me to solve the above problem.

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I have send 1000rs on 11/04/2019 to a friend by phonepe and transaction goes panding and after 2days i got a message about transaction
That shows transaction got successful and receiver also shows transaction gets successful but receiver didn't get the money and also i don't get money back. I tried to contact phonepe customer care they says contact your back and the bank says this is third party app we can't help you about it. What should i do now
I don't know how you'll do it but i want that money back asap

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Apr 18, 2019

Complaint marked as Resolved

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Address: Sheopur, Madhya Pradesh

Dear sir mera naam ravi pandit h mene 09 april ko 15000 rupay ka transaction kiya that phone pe se bank of baroda ka us t transaction pending me phunch gya server ki vjh se 12 april ko muje transaction successful ka status de diya gya jbki paisa receiver ke account me aaj tak nhi phunca plzz sir mera paisa muje refnd dilvaye muje phone pe ki trf se gumrah kiya ja rha hai
Transaction id-p1904091047175601023740
Utr. No.[protected]
Plzz sir solve my problems

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I transferred a sum of Rs 30800 from my sbi account to uco bank and it got credited and auto debited at the same time, phonepe customer care is not helping and asking to contact bank and sender bank is saying as transaction is done through third party so we cannot track.Its been 2 weeks money still not credited to receivers account and not refunded to my bank account as well. It’s difficult to trust phonepe after this incident because now they are not helping at all instead they are putting blame on bank. Please help.

Transaction Id P1904051319338010620883
Phonepe no [protected].

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Hi team,

I was booked train ticket from irctc and payment section i choosen phonepe wallet, but amount was deducted from my phonepe wallet but ticket not booked. Please refund my money as soon as possible. Phonepe account phone number is [protected].
Transaction id: p1904161450315585172610
IRCTC transaction ID: [protected]

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I booked train ticket on 07/04/2019 via phonepe app, but transaction failed amount debited from account at that time. I raised compliant againat this issue to phonepe customer support. But still issue not resolved amount not refund. Phonepe ticket reference no is 51252690. Every time they extend deadline date. Very poor response from customer support.

Apr 16, 2019

Complaint marked as Resolved

Issue not resolved

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Apr 18, 2019

Updated by Ezhumalai Prakash Very worst response from phonepe customer care... Still issue not resolved

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A

Audumbar Jadhav

from Delhi, Delhi

Apr 16, 2019

I did trasaction through phone pay...my trasaction was failed two times ...money deducted two times from my account...one trasaction money refunded But not refunded second trasaction money...last 15 days I am.waiting for my money...

P

Pãťîł Såňjâý

from Vasai-Virar, Maharashtra

Apr 16, 2019

I was order one item, then i cancel order, i was pay online for that product. But still i have not received any refund amount, and in app showing that amount is transferred into my account, but still it not reflect in my bank account

N

Narayana Mahapatro

Apr 16, 2019

My mobile Bsnl number-[protected]
Recharged rs 72 deducted from my account but my mobile not charged please
Send back it to my accountKindle recharge my mobile or send back money into my account

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Address: CB block newtown , street no.189, 700156

Sir,
Almost 6-7 days before my friend send me 3000 rupees through phone pe but the transaction goes in processing and 2 days before i got a mail and message from phone pe that i have received 3000 rupees from my friend and it also shows in my transaction history but i haven't receive any money in my bank account, i tried to contact both my bank and phone pe customer care then the phone pe customer person says that it shows that your transaction is successful and you have received your money and if not then contact your bank and my bank says that we haven't got any transaction, then what can i do, i am a student and i need my money, its very urgent, please do something.

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Address: Mumbai, 400101

SUBJECT - State Bank Of India [Sbi] — chargeback request for the refund of amount rs. 20000/-

The branch manager,
State bank of india,
Mumbai kandivali east 400101
Sub:-chargeback request for the refund of amount rs. 20000/-

In connection to the subject, i am PRADEEP JAGANNATH GUPTA from MUMBAI i was transfer 20000/- rs to MAONAHAR GUPTA on dt.11/04/2019. In upi transfer on phone pay but toady 15/04/2019 still not credited to recever account That time i was go to bank but the bank and said my problem but in the bank no one respond that complaint so i was worried about it and give complaint to u..
Sir, that transaction utr no is[
[protected] ], it is online phone pe transaction. So you are kindly reested to please give my 20000/- charge back to my accont at an earliest please.

Thank u...

Yours,
PRADEEP JAGANNATH GUPTA
Acc no:-[ [protected] ]

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ranguduviji

from Coimbatore, Tamil Nadu

Apr 16, 2019

Land line paid rs756 on 13/03/2019 thru my mobile
for bsnl land line[protected]but failed thru my crdit card.land line bill no
([protected]) m
the same amt paid thru crdit card also reflected in may account
plesese look in to the matter and reimbursr rangarajan
mobile no [protected]

ranguduviji's reply, Mar 17, 2019

your messege in my mobile on 13/03/2019 readsas
payment 756 failed for bsnl land line bill no 9026194089 via phonepe has failed

txn no N1903130840250384048147 will be refunded in 7 / 9 dYS

ranguduviji's reply, Mar 17, 2019

yet to be

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Address: 521137

Hi,

On11 april i sent money through phone to one of my contact to technical reason the amount not received by receiver. I raised a request in phone on that but customer service team closed the ticket by mentioning comments amount had been refunded.
But i checked my balance and it was not refunded and i checked with the receiver about about receipt of money but he said he was not received.
Please check the status of my transaction and do the needful.

Phonepe transaction number: p1904111356293462268913

Phonepe number : [protected]

Regards
Sudeep

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Yuvraj bhai

from Charkhi Dadri, Haryana

Apr 15, 2019

I have already lodge complain about it about 1 week. No solution i got till now

amount not refunded back - Comment #3405500 - Image #0

S

Suprakash Pal

from Mumbai, Maharashtra

Apr 15, 2019

Yesterday day i am doing train tickets, but the amount has been deducted first.. Ticket is not completed. So i have to do another ticket for them.. I want my money..

amount not refunded back - Comment #3405619 - Image #0

A

amolraj143

from Mumbai, Maharashtra

Apr 16, 2019

From phonepe i paid my credit card bill. Bill amount debited from bank account but not credited to credit card account
transaction ID[protected]

M

mahtab7852

from Mumbai, Maharashtra

Apr 16, 2019

Sir Maine AK transecton 12april ko Keya bank of Baroda me sir account se Paisa debit ho gaya but received bank me ni Pahucha sir message aaya ke 15april ko success ho jaega but sir Abe be pending dikha Raha hi sir bahut argent hai plz refund kardejie chahe success Kar dejiye plz sir thinks

amount not refunded back - Comment #3406930 - Image #0

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Address: G.T ROAD, RAJBANDH ,DURGAPUR, RAJBANDH,Durgapur, Chandrapur, Maharashtra, 713212

Sir, my friend send me 1000 rupees but i'm not receive money.Money will be debite from my friend.phonepe customer care told i can't help you because your issue will over the 60 day.In this days many time conselt the phonepe but ignor my problem currently phonepe told me go to your bank and your bank conform but bank told me money will not conform the side of bank please help me sir..

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May 5, 2019

Complaint marked as Resolved

Sir does not solve my problem please help me

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May 11, 2019

Updated by Phone@123 But Phonepe customer support told your amount will not refund and also call me, you are mad

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A

ajaysharma01990

from Mumbai, Maharashtra

Apr 15, 2019

Dear sir/madam
i m pay amount 1060rs bar code scan but my amount debit for my account but store kepar phonepe account not credit i m deally call phone pe custumer care merchant account but not help my and not talk me camplant i m 6april transfer amount but not any response store kiper delly disturb me im very hart plz help me

money issue - Comment #3405821 - Image #0

money issue - Comment #3405821 - Image #1

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I have done a transaction of 5th april through phone pe app my transaction was failed the balance is deducted and even after 1 week, i do not receive a refund when i call to phone pe support they tell me to talk to bank i can't bank database we are only medium and when talking to bank they tell me to contact to phone pe support i am not responsible for third party app transaction.

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Apr 13, 2019

Updated by avanish981 They don't resolve the problem just mark as resolve... Still I have not received the balance. What are you doing phone...

Apr 13, 2019

Updated by avanish981 After 8 day from issue... You did not refund the balance..

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K

kg0001

from Delhi, Delhi

Apr 16, 2019

I had purchased an amazon voucher of rs 499 which is of worth 1000.
i have pay them using phone upi.After paying they sent me a message that order is confirmed and will processed soon . i am sharing transaction id and other transaction details with you.

D

Dev Karan Singh Ahirwar

from Mumbai, Maharashtra

Apr 16, 2019

250 का अनलिमिटेड कॉल डाटा रिचार्ज हो गया है लेकिन उसको मुझे नहीं करना है नहीं करना है कृपया मेरी राशि वापस कर दो वीडियो का मुझे एक से पचास का रिचार्ज करना जी सर धन्यवाद मुझे अनलिमिटेड कॉल भी चाहिए कि लेकर उस में नेट बैलेंस आ गया है इसलिए नेट बैलेंस डलवा इसीलिए

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Address: The Crypt Zym Sector 66, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi phonepe,

Hope you will refund!

I would like to request you that my money transferred from my number ([protected]) in another number [protected]. After deduction my money i have found a message (Oid[protected]@one97communicationslimited) and utr:[protected]

Transaction id - ptm20190408042279681796201904080545

Kindly refund my money. It's a humble request.

Regards,
Ankit singh ([protected])

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M

md mobarak

from Kolkata, West Bengal

Apr 15, 2019

Name-md mobarak a/c-[protected] .Ifsc-sbin0006664, branch-manikchak, transaction date 07:50 pm 26 mar on 2019, merchant name-swapan kumar bhattacharjee. Transaction amount -2600. Disputed amount -2600, sbi-utr:[protected], sir pls refund 2600,

i need to return my money who transferred in other account by phonepe - Comment #3405862 - Image #0

md mobarak's reply, Apr 12, 2019

NAME-MD MOBARAK A/C-37630369502 .IFSC-SBIN0006664, BRANCH-MANIKCHAK, Transaction date 07:50 PM 26 MAR ON 2019, MERCHANT NAME-SWAPAN KUMAR BHATTACHARJEE. TRANSACTION AMOUNT -2600. DISPUTED AMOUNT -2600, SBI-UTR:908557868005, sir pls refund 2600,

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Jiske account se paise send huye uskotransection successfully show ho rha paise v deducted ho gye but jisko paise send kiye h usko paise account me nhi aaye na hi kahin v transection show ho rha h kya krna chahiye plz help me mujhe 10000 rupay mil jayenge ya nhi return please reply jarur kre ya hume btaye k paise kha or kiske account me gye h or refund kaise honge

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Rupali khatun

from Noida, Uttar Pradesh

Apr 15, 2019

I was opening a new account on 07.04.2019 in the PhonePe.After opening a new account, I do not deduct rs 6000/-from my account.I can updated my bank pass book by going the bank and it is written in the OTHPG 954526
TPS*PHONEPE WALLET. Place my money refund.

transaction success ho gya but but dusre ke account me paise nhi pahuche - Comment #3405818 - Image #0

Rupali khatun's reply, Apr 13, 2019

Place help me

D

Dipali Dhoke

from Delhi, Delhi

Apr 16, 2019

Phonepe get credit my cancelled Swiggy amt Rs. 524/- on dtd 8th April 2019.

But Phonepe still not refund in my bank account till date.

reference number P190408201642134851652

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I paid my Credit card bill rupees 8399 on 04th April.But, till date it's reflected to Credit card and showing transaction pending. I continously contacted PhonePe customer care([protected]) . But no use They are repeating same words like sorry for the inconvenience. It will sloved in 2 days. It's almost 8 days I paid my Credit card bill through this App.

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