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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

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I recharged my jio number for 349 rs. (399 rs plan, 50 rs offer voucher) in my jio app using upi transaction. Upi transaction was done using phonepe app.
Amount was deducted from bank, but recharge not made.
Contacted jio customer care. They told recharge was only initiated, payment not done. They told to contact phonepe customer care.
I need to complete the recharge immediately or atleast refund. Need immediate action on this. Pls help me on this.

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Address: JAI MAHAVIR COLONY SANDALPUR, 800006

To,
Phonepe
Sub-charge back for refund of rs3240.
Sir,
I want to inform you i am a phonepe user with mobile no. [protected] (Phonepe upi id: [protected]@ybl)
I booked a raul ticket on 03.03.2019 of amount13220.
I cancelled the ticket partialy on 06.03.2019, so the refund had been initiate on 06.03.19 but the amount has not been credit into my account till 18.03.2019.
I contacted with phonepe support many times and shared the details of my account but not a perfect resolution provided by suport.
Therefore, i request you to kindly look into the matter and refund as soon as possible. For this, i will always be obliged to you.
Thanking you,

Yours faithfully,
Name: anil kumar
Account no.: [protected]
Card no.: 45xxxxxxxxxx0915
Mobile no.: [protected]
Email id; [protected]@gmail.com
Date: 19.03.2019

+5 photos

Mar 25, 2019

Complaint marked as Resolved

Phonepe has refunded the amount into my account. Close thr complaint.

PhonePe customer support has been notified about the posted complaint.

Mar 20, 2019

Updated by Anil1102 When will i get my money in my account.
Reply soon.

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B

Bisu43

from Kolkata, West Bengal

Mar 20, 2019

I made a transaction 2000 ruppees on 16.03.2019 but this transaction was pending. I called customer.er care he said that the transaction completed in 3 working days but the 3 working days have been passed but the transaction did not complete.plz proceed it

chargeback for refund amount of rs 3240 - Comment #3382193 - Image #0

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Have paid 292rupess of electricity bill through phonepe on 16th March... But the phonepe was not able to pay my bills and If I ask ask help from the help desk of phonepe they are not respondong properly... The amount 265 rupees has been already deducted from account... Please help to get my money back or else make sure that they pay my electricity bill

PhonePe customer support has been notified about the posted complaint.

Mar 18, 2019

Updated by Akshatha M A have paid 292rupess of electricity bill through phonepe on 16th March... But the phonepe was not able to pay my bills and If I ask ask help from the help desk of phonepe they are not respondong properly... The amount 265 rupees has been already deducted from account... Please help to get my money back or else make sure that they pay my electricity bill

Mar 18, 2019

Updated by Akshatha M A have paid 292rupess of electricity bill through phonepe on 16th March... But the phonepe was not able to pay my bills and If I ask ask help from the help desk of phonepe they are not respondong properly... The amount 265 rupees has been already deducted from account... Please help to get my money back or else make sure that they pay my electricity bill

Mar 18, 2019

Updated by Akshatha M A have paid 292rupess of electricity bill through phonepe on 16th March... But the phonepe was not able to pay my bills and If I ask ask help from the help desk of phonepe they are not respondong properly... The amount 265 rupees has been already deducted from account... Please help to get my money back or else make sure that they pay my electricity bill

Mar 18, 2019

Updated by Akshatha M A have paid 292rupess of electricity bill through phonepe on 16th March... But the phonepe was not able to pay my bills and If I ask ask help from the help desk of phonepe they are not respondong properly... The amount 265 rupees has been already deducted from account... Please help to get my money back or else make sure that they pay my electricity bill

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Address: Hyderabad, Telangana

Sir/madam, I have done a transaction of 3k to a person through PhonePe regarding a product, after receiving the amount the product is not delivered and the pwrson put my number in block as both my phnepe attached number and number from which i called is same . I have raised the issue with customercare of both Phonepe and my bank . Both of them are escaping the issue by saying that the issue can be solved by other.
I am a student. Can you help me in regaining the amount.

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J

jeenat bhatia

from Jind, Haryana

Mar 19, 2019

I have transferred 15000 rupees the amount got deducted but I haven't got back the amount

money have be sent to wrong number. - Comment #3381348 - Image #0

jeenat bhatia's reply, Mar 16, 2019

Sr get me my money back u r cheating people

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I have paid 292rupess of electricity bill through phonepe on 16th march... But the phonepe was not able to pay my bills and if i ask ask help from the help desk of phonepe they are not respondong properly... The amount 265 rupees has been already deducted from account... Please help to get my money back or else make sure that they pay my electricity bill

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Address: 151,kanchan bagh, geetabhavan, Indore, Madhya Pradesh, 452001

I have done rs 155 transaction to my friend using phonepe but its is showing pending status even if the amount is debited from my account. This transaction is very important for me. I want refund of the amount in my account asap.
My transaction id is p1903172032358301811650
I request you to please look into the matter as soon as possible, otherwise i heave to take the matter to higher forums.

+1 photos

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A

Akshatha M A

Mar 19, 2019

I have paid 292 rupees of electricity bill from phonepe in 16th March. Rupees 265 has been deducted from my account... But the phonepe has not been able to pay my bills and there consumer service too bad. Please help to get money back or else make sure they pay electricity bill

transaction pending and amount is debited from debit card - Comment #3381174 - Image #0

S

Swapan Giri

Mar 19, 2019

Account debited for IRCTC ticket booking worth Rs 412.45 on 15/3/2019 at 19:28 txn id[protected] of SBI account. Transaction was successful but no ticket booked. I attached a message from bank registered phone no, phonepe transaction screenshot, irctc failed booking. Phonepe txn id P1903151927324096496441.

transaction pending and amount is debited from debit card - Comment #3381411 - Image #0

transaction pending and amount is debited from debit card - Comment #3381411 - Image #1

transaction pending and amount is debited from debit card - Comment #3381411 - Image #2

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Address: Near nalco smelter plant gate,angul, Angul, Odisha, 759145

A customer sent me rs 2500 using phone pe as i was a registered user but at that time i didnot had phonepe app. So he sent me 2500rs but i didnot get any money. The message after the customers succesfull transaction was:- (Hello! Your a/c no. 188819 has been debited by rs. 2500 on 15mar19. The a/c balance is rs. 10203.50. Info: upi/p2a/[protected]/[protected]. Call [protected] (If in india) if you have not done this transaction.) but my account is not credited. So please do accept my request.

+1 photos

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A

Aj999

Mar 19, 2019

Money transferred successfully but money not credited in my bank account

not received money from 2nd party - Comment #3381290 - Image #0

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Address: H.No 4761 B-Block Santnagar Burari, New Delhi, Delhi, 110084

Hello
I am himanshu form delhi, yesterday i recharged my delhi metro smart card, bt it's almost a 24 hours, didn't got any confirmation regarding my metro card, and immediately u debit my money,, so i just want to say that plz give confirmation regarding my metro card that your card is successfully recharge or otherwise refund my money in my bank accounṭ

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I paid my bsnl broadband land line bill through phonepe wallet on 14th march 2019. Transaction id is nx[protected], i received a message from phonepe "transaction successful" and 3025/- rupees deducted from my credit card. But in bsnl payment portal, it shows my broadband bill is still due? I want to know why it was happening? And how to recover my wallet amount? Please help me. What's going on!??!? Bsnl has cut the connection but i have paid the bill!?

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Address: A3/226, 1st floor, paschim vihar, New Delhi 110063, New Delhi, Delhi, 110063

Accidentally sent 10000 to [protected]. Got a call from this number promising business worth rs 10000. We are not regular users of the phone app and he misguided us with the whole process of sending us the money. Instead he requested 10000 rupees and got it approved from us saying that he is transferring it to us. Is there a way we can track the account of this person and recover our money? We do not know this person and fell for the hope of getting business. The phone number is the name of meena g as per true caller and is lcoated in rajasthan.

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Address: Aswaraopet, Khammam, Andhra Pradesh, 507301

Transaction showing successful but amount has not been credited into receivers account, Sender send amount of 500 to my phonepe number as it showed transaction Successful and in my phonpe account it showed received 500 from that received but the issue is amount of that 500 has not been credited into my bank account.Please help me resolve this issue.

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Address: House no. 1250 sector 7/d faridabad, 121006

Yesterday i received a call for buying sofa set for rs. 4500. He told me that he is transferring 4500 to my phonepe account. He told me that if i click on pay the amount will go in my bank account and i clicked on pay and amount of 17500 was debited from my phonepe account. Actually he requested amount of 2500, 5000, 5000, 5000, 10000, 20000, 50001 but i declined amount of rs. 10000, 20000, 50001 and i paid 2500, 5000, 5000, 5000 by mistake. His name is shubham and his phone no. Is [protected] and [protected].

+7 photos

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OLX India Customer Care

from Gurgaon, Haryana

Mar 25, 2019

Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX

- Ad id through which the buyer contacted you.

- Chat/message history with the buyer.

- Contact number/email address of the buyer.

- Please update if the buyer shared the number through voice or text message.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Awaiting reply from you!

Y

Yogesh Kumar 89

May 17, 2019

I have also cheated by a person. Please find the below details

- Your registered phone number on OLX: [protected]

- Ad id through which the buyer contacted you.: [protected]

- Chat/message history with the buyer.

- Contact number/email address of the buyer. : [protected]

- Please update if the buyer shared the number through voice or text message.

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Address: Mahavir colony kanjhawala Delhi -81, New Delhi, Delhi, 110081

I had made a transaction of RS. 2250.on 20 January 2019 which was failed due to technical issue and RS 2250 debited from my account which was not refunded me yet. It's two month over now but the phone pe did not refund my money. I had raised a chargeback to my SBI bank but they demanded me the complain number which was not provided by the phone pe to me . Plz help me earlier.

+1 photos

Mar 14, 2019

Complaint marked as Resolved

Phone pe answer me on every email - [email protected] and only one time call me to register my complaint on 7065149117. But always says that refund will be provided by SBI bank. SBI bank says that talk to phone pe and registered your complaint with phone pe not mine. Both the banks did not take an action toward my failed transaction of 2250 refund. Phone pe did not provide me any complain number.

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I have made a bsnl recharge but it. Money got deducted from my bank account. The transaction got failed. Phone pe gave that it has initiated for refund of money into my bank account. I have not received my refund into my account yet. Please refund my money back to my account immediately.
Transaction id: n1903081255506903043957.
Please refund my money back to my account as soon as possible.

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S

Suhapriya

from Uttiramerur, Tamil Nadu

Mar 15, 2019

Transaction id:P1903011202040830567872
My cash 2000rs pending phonepe.my cash pending was 3days.so, pls clear my cash pending problem

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Address: 2-28 NAGENDRA COLONY KOTHAPALEM GOPALAPATNAM, 530027 VISAKHAPATNAM, Visakhapatnam, Andhra Pradesh, 530027

Website: Phone pe

Yesterday i sent 3700 rs from my phone pe account to my brother phone pe account, the money deducted but not credited i sent that money for medical emergency don't play with people's money i want immediate refund or money should credit to my brother account because of this incident i never want to use this phonepe service i badly want response from them

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A

Ashish Tale

Mar 14, 2019

I'm trying to do withdraw of my phone pay wallate since last 2 months but not working due to KYC Details are pending.
This facility is not working on phone pay app
Please help me

money deducted but not credited - Comment #3376097 - Image #0

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Address: 18,mahaganapethy Nagar Avaniyapuram bye pass road Madurai, 625016

I'm transfer amount from phone no :[protected] /account no :[protected] /account holder name: j. Deepak /amount 10000 on jan 15 year 2019 using "phone pe app" o[censored]pi transaction id :1901150947356341254765 o[censored]tr no[protected] to another sbi account using phone no: [protected] /account no:[protected]/ account holder name: n. Karuppasamy o[censored]pi transaction 🆔 1901150947356341254765 ofutr no[protected] amount not credited to other party account till today using this type of "phone pe app"but amount debited in my account of transactions successful so i will register the complaint to you of this reason of refund my money to me on my account pls help me

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Address: Nanganallur, Chennai, Tamil Nadu, 600061

I have transferred 2000 rs to another account using phone pe app first i transferred 10 rs test it's immediately transferred then i transferred 2000 rs #45581169 on 08/03/2019 the amount not transferred transaction id p1903080906397552141720

1st i got a message 3 days you will be credited then 5 days then 7 days with 2 hours they are telling 10 days

Very poor service playing with public fund

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Jairam15081

from Hyderabad, Telangana

Mar 14, 2019

I transferred Rs.1500 through Phonepay app on 19th Feb 2019. The money was debited but it was not credited in received account. I have already contacted Phone pay customer care for 5 to 6 times thought the money was not credited to my account or receiver account.

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Address: Koramangala, Bangalore, Karnataka, 560047

P1903081159584620196612 - amount debuted but not credited to receiver.
Initially phone pe said the amount debited will be credited back in 3 days. Now 5 days are over. I have called up customer care. Now they are saying wait for 8 more days.
I have transferred this for emergency purposes but transaction stuck with pending status debuted but not credited.

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Dear sir,

Transaction id number : p1903080932302593220724

Sir. We have transfer the amount of 9000rs to my father accountant through phone pe app but money was not transfer in my father account and same amount deduct from my bank a/c. I have take the number from the internet and call the customer care, the number is [protected]. They guide me on phone and i was done the same but still we have not received my money back nor transfer to my father account. Pls help

Subodh kumar

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Dear sir/madam,
I am anaveerappa s/o veeranna kalaburagi, phonepe app is used to transfer of rs.2200/- to my friend account. Debt in my account but not credited to friend account.
Transaction id - p1903081005584441935769
Debt.ac. No:- [protected]
Here i attached the required documents, cross check and for any information please contact [protected] (Anaveer v. K)

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