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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

Complaints 3493

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261

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Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PhonePe reviews & complaints page 131

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Address: Kolkata, West Bengal, 700108

I had sent 11000 inr to my brother's account on 8th february 2019. The money got deducted from my account but was not sent to my brother's account. I instantly connected to phonepe support and informed them of the issue. They replied saying it would take 3-5 days to either get transferred or be refunded to my account. It seemed to be a prerecorded msg.

Till then i have sent them numerous reminders and queries for resolution of the issue but they don't even reply.

I have not yet received the money neither did my brother.

Requesting your support.

I am attaching all screenshots of the issue.

PhonePe customer support has been notified about the posted complaint.

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Address: Bijapur, Karnataka, 586209

Trans no P1902111845490483499628

Phonepe I'd [protected]@ybl

Amount debited Rs 6900 from SBI A/c no

[protected] on 11/02/2019 at 6:45 PM

for failed transaction. But not refunded to

account or not transferred to KVGB A/c no

[protected]. Phonepe customer

executive not received calls from me and

also they don't call back to me. Neither SBI

Or phonepe not respond to my problem till

the date.

PhonePe customer support has been notified about the posted complaint.

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G

Gowtham Kalies

from Chengannur, Kerala

Feb 14, 2019

Hello I am dream11 amount is debit to phone pe transaction.but amount is not processed please wait please wait 1 hour so please help me.this number [protected]

R

Regina Priya

from Gudalur, Tamil Nadu

Feb 14, 2019

From Phone pe account to canara bank amount is not credited. 2 days are gone.But payment status still is in pending .Kindly transfer my amount.

It is very urgent

My phonepe transaction Id: P1902121611288804064941

Regina Priya's reply, Feb 14, 2019

Phone pe customer care not properly answered.I raised a ticket for my transaction is pending.But no response.

Kindly transfer my amount

Regina Priya's reply, Feb 14, 2019

I transferred 25000 from sbi account to canara bank through phonepe on 12-02-2019.
But still is pending stage.But amount deducted from my account.

Please return my amount or transfer amount to receiver.

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I have sent Rs10000 /- to my cousin to pay fee . But it was debited from my account and not received by the receiver . It's been 3 days but not credited to my account or the receiver account. While I'm calling to the customer care they are not connecting and giving music for a long time and then sending a message like " sorry we missed a call from you " . Is this the way to respond a customer . Customer care service is really bad in phone pay app

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Dear team
I sent ₹48000 from my sbi account wrong account. But transaction failed. Amount deducted from account. I wait for 2 days. But not resolved. Ialready complained. Plz solve my problem and refund my account sbi account number [protected]
My phone pay registered no.=[protected]
Registered email=[protected]@gmail.com
Name=v. Sivakoteswarareddy
Amount=₹48000
Transaction date=[protected]
Transaction id =p1902101350041912637758
Ticket id=41780903
Sbi, a/c no=[protected]
Plz solve my problem. I attached with phone pae transaction image

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G

Gangu Kobri

from Phaltan, Maharashtra

Feb 12, 2019

Transaction failed

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Address: 400701

I sent 5000 in my bank account but is not credited i wait 2 days but is not solved i already complained with phonepe but do not solve my problem pls solved my problem
My phonepe registered number:[protected]
Registered email:jay. [protected]@gmail.com
Name: sameer chavan
Amount :5000
Sent bank name: corporation bank
Account number:[protected]
Utr number:[protected]
Transaction date:11.02.2019
Transaction time:11:06pm
Pls solve my problem
I attached with phonepe transaction image

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P

Pooja rajak

from Jaipur, Rajasthan

Feb 12, 2019

My money is not transfer indain bank to SBI bank and money dedect my account and successfully massage. So please solve my problem fast and transfer my money my account. ... ...and plz give me reply my money transfer problem and solve... Thank you

D

Dnyaneshwar sontakke

from Pune, Maharashtra

Feb 13, 2019

Mony send but not received please solve my problem
I will complaint to police station for this problem

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Address: Chandigarh, Punjab

Dear Sir/ma'am

I have made payment of Rs. 7, 500/- to Mr. Sukhjinder Singh in Union Bank Of India ON FRIDAY, 08.02.2019 using phone pay mobile application . The transaction Id is P1902081813450737266291. The payment amount has been deducted from my account but the same has not been credited to the transfree's account till now.

Please Check and refund the amount asap.

PhonePe customer support has been notified about the posted complaint.

Feb 12, 2019

Updated by neetika shekhawat Sorry the payment amount was Rs. 7, 000/- only.
The screen shot of the same is attached herewith for your reference.

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Address: Ernakulam, Kerala, 682025

I topped up my phone pe wallet with an amount of rupees 5000/-, i submitted my documents for kyc and the status is shown as approved.

When i try to withdraw or use the amount in my wallet the request reverts to completion of kyc.
I tried to do kyc again, but the app says that they have temporarily stopped kyc service.

I called up customer care regarding this and they are not able to help me get my money back.

My wallet has become unusable for anything other than swiggy.

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Address: 641025

It's urgent to send money but the app says 2to3 days to resolve problem. Then y do we use this app. Ticket id: #41953205my ticket i'd is given above is given by app.. My transaction i'd is p1902112107082815940619.. So kindly take action immediately or refund the amount so that i can give it back using some other app better than this phonepe... Which is better..

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P

[email protected]

from Mumbai, Maharashtra

Feb 12, 2019

Hello sir,

I am Surekha Tipe. phone number is [protected].Amount deducted from my account Rs.1000/-.But money not credited to third party.
I have already register a complaint at phonepe team with ticket number 40397746. But they can't solve the matter and the matter is as it was before.

Kindly help me to get my money back.

S

Sushmita Bhandari

from Patrasaer, West Bengal

Feb 12, 2019

The amount is deducted from my account but didn't get recharge I have done that yesterday I'm continuously asking on view ticket but no one is replying there what to do now?

I

ImtheVulcan

from Sivagiri, Tamil Nadu

Feb 12, 2019

The ticket was booked by me on 11 Feb on 18:29 and it failed.I tried for the second time and it was succesfull second time but after some time the same amount was deducted from the bank account for the first transaction which was failed.please help soon

S

Sneha3990

from Ahmedabad, Gujarat

Feb 12, 2019

I have an issue with my payment transfer...phone or customer cares are not giving an ear to this...they are not receiving calls.Even tickets are generated and auto answers are sent..what this disgusting.I will not recommend this to anyone.

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Actually i made a transaction on 1st feb 2019 to book irctc tickets through phone pe when i am doing that it showed as a failed transaction but my account was debited and tickets are not booked. I have waited for 10 days till now the amount was not credited to my account.. I request you to look in to the issue as soon as possible. I did 3 times in order to book tickets the first two times amount was not debited but third time amount was debited and transaction was not succesfull. Plz look into my issue

PhonePe customer support has been notified about the posted complaint.

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N

nagendra kandukuru

from Hyderabad, Telangana

Feb 11, 2019

I have sent money to 2 persons through phonepe upi but the amount had been debited from my account but also it is showing as transaction is pending ! One day already completed when will my money get into my account?

F

FC Aman

from Pandharpur, Maharashtra

Feb 11, 2019

I was order one item from flipkart.. I used payment mood of phone pee.. During that.. Transaction is failed but amount of 786 was debited from my bank account.. Please help me.. Resolve my problem.. Hopeful you will help me..

V

Vvenkatesh Venkatesh

from Bengaluru, Karnataka

Feb 11, 2019

I have send 4000 to other phonepay customer but amount has been deducted in my account but it is not received by receiver

P1902051204597704516556

G

Gudday Gadade

from Mumbai, Maharashtra

Feb 12, 2019

This is the worst app that i used so far.

A

[email protected]

from Hyderabad, Telangana

Feb 12, 2019

I have done done my recharge of Airtel 199.money deducted but received the plan..even after booking a complaint there was no response...so I will wait for few more days and I will file a complaint in E-CONSUMERS COURT in Hyderabad against Phonepe...then they will need to pay me thousands of rupees..

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2 fer 2019 ko mai phonepe no[protected] ko 1000 rupya transfer kar raha tha kharab network ki vajah se mere account se rupe kut gaye aur vah beneficiary ke account me bhi nahi gaya aur na hi bapas mere account me aaya is samband me mai phone pe customer care se sampark kiya to unhone kaha bank aapki madad karega phir bank me sampark kiya to be meri madad nahi kar rahe is samasya ko dekhate hue iska samadhan kare aur mere kate rupe ko mere account me bapas karne ki kirpa kare

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Address: New Delhi, Delhi, 110006

I make a payment for hotel but they didnt recive money thenthey cancel my booking
I suffered because of phonepe
The third party customer support is useless and phonepe also too they said your money will ne bach in t days bit still dont now they are saying now you to wait again 5 days executive are fraud they dont knoe anything they are just misguide they just doing there target for the call thats it they dont worry about call quality or fake commitment and phonepe is also same customer is suffering but they are just maku fool dont use phonepe they are fraud cheater and i have all the proof calls msgs customer support revert on my mail and everything about the system how bpo runs never use phonepe

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S

SÜ DHÄR SÄN

from Tiruvannamalai, Tamil Nadu

Feb 12, 2019

My amount RS:449 recharge but not recharge amount not recharge

S

sindhuBhogi

from Chennai, Tamil Nadu

Feb 12, 2019

On 4-Feb-2019 I booked tickets in IRCTC from Phone pay .Transaction ID:c1902041148194556606252. Amount is deducted and it is showing transaction successful.But in IRCTC tickets got cancelled.I didnt get my money back.

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My phonepe wallet was automatically debits and the amount will goes to jio. This was repeatedly done three times. First time i lost 19 rupees at that time my phonepe registered mobile number not verified, in second time also same issue and debited 19 rupees and amount will goes to jio again, at third time my wallet was debited 149 rupees without my interaction and credit in jio once again.

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P

Peasants sahu

from Bengaluru, Karnataka

Feb 11, 2019

We send other account money.but they don't found money but my account money direction

S

Shishupal Kumawat

from Udaipur, Rajasthan

Feb 11, 2019

I am recharge artel sim, recharge is not done, not completed, recharge status not completed

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Phonepe â payment failed, but amount debited from bank account
On feb 3, 2019
Amount 1000.0 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 3rd feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account
Feb 3, 2019
Amount 1000.0 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 3rd feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account   replace all

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Address: 600056

Recharged for dth amount get deducted but the bill not payed and no response.. Even called customer care support or messages no response from phonepe. They didn't treating customers in a proper way still i didn't get my money back its rs. 290/-.. I need it immediately back or do the recharge.. Now i hate online transactions badly.. Very worst case..

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N

nilachal mishra

from Bargarh, Odisha

Feb 11, 2019

Sir, my amount rs. 145 has been debited from my sbi account but order is not confirmed yet. Trancation I'd. P1902090735099259157530 and paid to [protected]@icici. Please help how can my order will be confirmed. Thanks.

nilachal mishra's reply, Feb 9, 2019

Sir, The amount Rs. 145 debited from sbi but order is not confirmed. I ordered two books from www. rkmpune. org. But that order is not confirmed yet. So please help me. Thanks.

nilachal mishra's reply, Feb 9, 2019

Please help how can my order will be confirmed otherwise I Will not use phone pe till my death. 145 is not a matter but your service and important in market is a matter of success. So please help me on this regard

L

lahari naidu

from Hosur, Tamil Nadu

Feb 11, 2019

I have paid my electricity bill through phone pe on 8th Feb 2019.The transaction was not successful payment pending, but my money Rs.2605 was detected.Please find what is the issue and fix it immediately.

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Address: East Sikkim, Sikkim

I have transferred 2500 two times from phonepe sbi account to union bank at 2 feb 2019 but the receiver had not received till now i had made a call to phone pe customer care also but they are saying it its not their fault we trust phone pe thats y we use it but they are not helping us i went to ask union bank of india also but its third party app so they cant help me through it plz return my money phone pe dont have poor people money

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Address: Mumbai City, Maharashtra, 400004

I've made a transaction on phone pe app using my ubi upi on[protected] for an amount of rupees 25000. The amount was deducted from my ubi account but the transaction got failed. I've been told by phone pe that the amount will be refunded back within 1-3 working days but that didn't happen. When i contacted phonepe back they are saying that they can't do anything about this and telling me to contact the bank. They flipped their words in no time. Please take necessary action and help me get back my money. Thank you... Its my req please help me

PhonePe customer support has been notified about the posted complaint.

Feb 12, 2019

Updated by Pratiksha Phadatare Dear sir

I have given transfer to other account the person has not received the money. But the amount has been detected from my account. Its my request please help me as soon as possible.
Cont:-[protected]
Pratiksha phadtare..

I request not to use phonepe app. It's is b* app. Irresponsible company. It's of fraud app. It's my request to refund the amount as soon as possible please.. Otherwise i will go to the court

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Address: 500087

I, m. Madhusudhan, account holder in state bank of hyderabad, gruhakalpa branch, nampally, hyderabad with an account number:[protected]. On 21.01.2019, i have transferred an amount of rs. 2500/- to mr. B. Bhanu chandar goud, an account holder of axis bank with an account number:[protected] through phonepe mobile app. But, as shown in my bank statement (Attached to this mail) the said amount debited twice from my account. Then, i requested to the receiver to check his bank statement (Attached to this mail) know whether the above amount credited to his account twice or not it. As seen from his bank statement it is observed that he has got only 2, 500/-.

Therefore i request you kindly to check the details and refund the disputed amount to my account for which i will be grateful to you

Yours faithfully,
M. Madhusudhan
Mobile no. [protected].

PhonePe customer support has been notified about the posted complaint.

Feb 09, 2019

Updated by MMadhusudhanCF about the above issue I have given complaint to PhonePe Customer Support through it's Official e-mail ([protected]@phonepe.com), but so far no any reply or resolved my issue. the copy of the e-mail appended to this complaint. Kindly resolve my issue please.

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Amount 17, 950 rupees debited from my sbi savings account, but transaction failed on phone pe upi application on 6th feb 2019. Refund to my bank sbi savings account is still not received.
Please check and initiate refund to my bank account

Details of transaction with reference no below :

To transfer
Upi/dr/[protected]/techproc/icic/[protected]@icici/marga

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Hello sir, iam satheesh kumar mudineni. Rout with state bank of india ac number ([protected]) town brach anantapur. Through phonepe app i have recived an amount of 19, 500 ( (Transaction id - upi/cr/[protected].) on 02/02/19 from my fathers sbi account ([protected]) ( (Transaction id - upi/dr/[protected]. After the transaction the money credited to my sbi account and after a few minutes that rs. 19, 500/- auto debited from my account with showing a description "to transfer upi/rev/[protected]. But the amount is not refunded to any of the accounts. I have already register a complaint at phonepe team with ticket number 40476467. But they can't solve the matter.

Kindly help me to get my money back.

Feb 15, 2019

Complaint marked as Resolved

mony Recived

PhonePe customer support has been notified about the posted complaint.

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R

Roshan99399

from Husainabad, Jharkhand

Feb 8, 2019

Amount debit my account and transaction successful but not credit beneficiary account no- [protected] State Bank Of India Date- 02 Feb 2019

A

ajaysaini1234

from Baraut, Uttar Pradesh

Feb 8, 2019

On 4 February i sent Rs 400 through upi phone pe transaction was failed from Phonepe. money deducted in my account plz refund my money a/c [protected]

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Address: Vizianagaram, Andhra Pradesh, 535002

I've made a transaction on phone pe app using my sbi upi on[protected] for an amount of rupees 11, 770. The amount was deducted from my sbi account but the transaction got failed. I've been told by phone pe that the amount will be refunded back within 3-5 working days but that didn't happen. When i contacted phonepe back they are saying that they can't do anything about this and telling me to contact the bank. They flipped their words in...

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