PhonePe Complaints & Reviews

Myself Mukesh Kumar, SBI Account Holder, A/c No. [protected].I want to ask you a query which is mentioned below..
I had transferred amount of 31, 300/- through your app (Phonepe) in my brother's account(Canara Bank A/c Holder Name-Raj kumar, A/c No.[protected] on 20/01/2019, but transaction was failed and deducted from my account and the same, not credited in my brother's account too.

Upi transaction failed but money of rs. 2400 was debited from my ubi account. Money yet to be returned to my account. Transaction id:p1901251930201994722751
Transaction ref. Id:[protected] dated 25 january 2019.
I request you to return money of rs. 2400 back to my sbi account immediately since the same was debited under a failure transaction through my bhim upi

I had sent the money from my one account to my other account on the 25th of january 2019 and the transaction was showing pending. The transaction then showed successful after 5 days of waiting that is on the 29th of january 2019 but even after the transaction is showing successful the money is not credited to the account.
Please credit the amount as soon as possible.

On 21/01/2019 I've tried to sent Rs. 3000 from my account to my friends account through the PhonePe App. (My bhim upi Id is [protected]@ybl, my SBI account Number is [protected]) The amount has been deducted from my account but it is not yet received in the beneficiary account.
i have tried to give complaint in my bank and they refused to take any action because it is a UPI transaction, and from the phonepe customer care i have recieved a message mentioning that they have recieved a conformation from my bank that no money has been debited from my account. please take immediate action

To
The Manager
State bank of India
Terdal

Account number: [protected]
I have the above mentioned account with your branch. I have faced a promblem on 23 November 2018 while doing the transaction online phone pe UPI through my SBI debit card classic the amount had been deducted from my account but the reciver did not Receive the amount and caused payment failure .Till now the deducted money does not refund to my account . So I kindly request to you please take a look at this issue and slove my problem as soon as possible . All supporting document have been attached along with application.

Transaction UTR number :[protected]
Transaction id :P1811231647193169292911
Mobile number : [protected]
Thanks
Your sincere
Anil Relekar
A/c name: Anil Relekar

Thank you
Anil

Sir, through the phonepee app, on 8-1-2019, on December 8, 2011, Rs 6100 was sent to my friend by my State Bank of India account number [protected], whose reference number is P1901081328451207439175 and UTR number[protected]. Those funds are neither received nor received by me. I came back to the complaint whose complaint I have done by visiting the phonepe Customer Care and Bank branch but my complaint has not been resolved nor my money has returned. Any help from Phoenipay Please do not help me. Please help me and get the money back. Please grace me. I have put a screenshot of the transaction in the mail. Even after you have mailed it 5 times the same answer is being given that money has come into account There is no money in my account yet. There is no help after talking about the branch of State Bank of India and customer care. You are saying that you can go to the bank and fill the chargeback sheet. When the officer saying here is that no sheet. My money has been stuck for 20 days. If it continues, I am compelled to take legal action against Phonepe.
Your Faithfully
Neeraj Soni

I have transfer 10000rs from sbi a/c-[protected] to sbi a/c-[protected] via phonepe on 26th jan 2019
But transaction failed, but amount us deduct from my a/c-[protected]
Phonepe custmer said to me 'amount is struck at sbi bank,
Sbi branch manger said ti me 'amount is kept at phonepe persons
What i will do
What is the procedure for get refund my amount
Phone pe no-[protected]

Sir, i was booking a ticket from balugaon to secunderabad.price was 480.but the transaction has failed and money deducated from my account.but still i did nt get any refund money.when i call to the customer care at 24.1.19, they said wait for 24 minute and you will get refund, but not came.again i called to the customer care, they said wait for 3 days and on 28.1.19 you will get refund.again i did wait .but today when i again call to the cuwtomer care they said wait for 9 days again.still i did nt get any refund money.and in my history section it is showing ransaction successful from 24 date.
So please give my refund

Dear support team,

Without my confirmation... Why the close my complaint.
I called customer care so many times there is no response they didn't make any call back...
I am still waiting for my refund balance { 3000/[protected] }
Kindly take the action... As soon as possible

Transaction id :- p1901221005239598734531
Amount:- 3000/-
Time:- 10:05 am
E-mail:- [protected]@gmail.com
Contact number:- [protected]

Sir/madam

I am doppalapudi sai dinesh, having a phonepe account

On 23rd of this month i. E on[protected] my friend has sent me an amount of rs:10, 000 via phone pe flatform
(Transaction p1901232214179827955026)
Initially money was credited to my bank account but later the same amount was debited from my account
And in the bank statement it was printed as (To transfer-upi/rev/[protected]

I was worried about the missing money, so please fix the issue at the earliest

Money not credit in the account...in history it shows money credited but whenever transfer it shows zero bal.. I tried to check balnce it showes zero money not refunded it's the second time i already lost the 1st time creating the phonepe account. Transaction details :p1901271628127688987671 amount 20/-ticket id "#39136729 and another transaction id p1901271639163489882961 amount 50/-ticket id #39136283..
Client number [protected]
Date :[protected]... It just shows the credit amount but bal showes always zero

Hello, i am trying to transfer money or withdraw money but it needs full kyc which is not present in your phonepe app please tell me how to do my full kyc on phonepe it's urgent now and how i can transfer or withdraw money is there any other options... And also notify me when you enable your service but please do it... I want this to transfer my money as well as can you please enable your full kyc mode like mobiwik where they can use to download aadhaar to do full kyc so please enable full kyc like mobiwik and if it is not possible then do something to enable full kyc mode.
Your service is very poor
Pls increase your service

I have sent money to one of my contacts. The money got debited from the bank account but the transaction is not being displayed in the recent transactions tab. Due to this i don't even have an option to contact customer care regarding the transaction. Even the request raised by my contact is still showing to pay him even after the money got deducted. Please help me with this asap

Hi sir
Amount my debit from my account rs8000 but not credited to receiver (Sate bank of india) on 22nd january 2019 i made an transaction. I called customer care so many times there is no response they didn't make any call back. Transaction no. P1901221151105669943033
I asked the bank employ they said outer matters are helpless. Please slove my problem

Mene sbi accounts se 2540 rs ka balance transfer kiya dusre account me.. Transaction fail hua lekin account mese balance debit ho gya.. Mene phonpay customer care me contact kiya abhi koi solution nhi aya.. Sbi bank adhikari bolte he aap phonpay se kiya he to phonpay me bat kro.. Phonpay customer care adhikari bolte he sbi bank ne chack kro... Matalab do no mese koi bhi responsibilities le ne taiyar nhi.. Please solution my complain.. Thankyou

Dear Phone Pe Team,

This is S.Srinu, From Visakhapatnam Phone pe No: [protected], I called a Phone pe customer care number([protected]) on 24-01-19 at 8.40 pm regarding a complaint about money deduction.then one person given an instruction that how to get refund amount in my account, i have given my bank & ATM card details as he instructed and told me that he will send a link and if i click so, i will get my money back.but after clicking on that i lost my money of amount 9999 rupees.

After doing that i got a message stating that transaction successful and transaction id:AXid48870e40f214987abb[protected]e and the amount paid to paytm.[protected]@axisbank which i not did on my own.

Details of person who shared link to my number :RAJESH KUMAR(PH NO:[protected]).

Sir my name is jagadeesh
In my sbi account no : [protected]
In that account yesterday date 23/01/2019 time 08:30 pm i will pay 10000 rupees via phone pay app amount will be debited in my account but receiver's account will not credited money in transactions utr no :[protected]
My phonepe registered num is [protected]
And the phonepe support team is useful worst

Dear Sir/Madam,

I have transferred an amount of 50000/- by using PHONE PAY app through ac no [protected] ( SBI, Andheri Deori ) to beneficiary account no [protected] ( SBI Udaipur) on 01/01/2019 . And the amount is credited into beneficiary account and same is immediately auto debited from the same account -[protected], As per attached statement but still not reversed in My account- [protected]. SO please check the whole payment process and reverse back the amount in My account.

Transaction ID- P1901011348143605932244, UTR[protected]

From
Anil MOgra

[protected]

I had done transaction using phonepe app but seems to very annoying. As amount debited from my account and it shows that transaction is successful. But the problem is that this amount is notcredited to beneficiary' s account. So kindly suggest me that where to get my lost money back. I will be thankful to your team of phone pe app. Please reply with suitable solution

Yesterday i made a payment to one shopkeeper and i used phonepe app to do that, i sent 2500 rupee to that guys and he received a message saying 2500 amount got credited but after few second backs the same amount got debited from his account and still the amount is in air, neither it has back credited to my account or nor to his account.
I got transaction history from him there was one transaction with upi/rev/{protectednumber}.. Updates,
Now the phonepe customer says, call to the respective bank because they got the confirmation message from the bank that the amount was successfully credited to the respective account... Let me ask this to shopkeeper guys if he tells (After sbi customer care talk) it was a mistake from a phonepe then, i won't take a second to uninstall this app. Thank you