PhonePe Complaints & Reviews

Address: Chennai, Tamil Nadu, 600066

Website: Phonepe &sbi

Utr :[protected]

Transfer through :phonepe application
Transfer mode :upi number
Transfer initiated date : 07/01/2019
Transfer completed date : 09/09/2019
Utr number :[protected]
Transition id :p1901071335338703499593
Senders ac no :[protected] (Sbi)
Recivers ac no :[protected] (Sbi)
Transfer of 7000rs... Amount debited in my account and not credited in recivers account

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D

Digamber Bisen

from Dindori, Madhya Pradesh

Jan 14, 2019

I have made a recharge request for my jio no [protected] on 22 december 2018 by phone pay and the ammount of 349 is deducted from my account but recharge is not successful.UTR for the transction is[protected] and transction id is ICI18dbb7ca77df4926a3baf516f1a45d8.please refund my deducted ammount.thank u

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Address: Sonipat, Haryana, 131301

Please retain 1000 रुपये 3day banks take 3 days to confirm the deposit status. Sometimes, due to technical issues at the bank, it gets delayed.
• if the deposit is successful, the amount will be credited to the receiver, immediately.
• if the deposit is failed, the deducted amount will be credited back to your account in 3- 5 days.
• in both the cases, phonepe will notify you via sms.

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U

umagandham

from Ongole, Andhra Pradesh

Jan 14, 2019

[protected] ki wrong transaction jarigindi

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M

mulagiri nagesh

from Kavali, Andhra Pradesh

Jan 14, 2019

I have transaction issue with Phonepe I tried to reach them many times through mail call and chat also but am unable to get in to touch with the team .
They are so irresponsible customer service is too bad.
Worst service.

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S

Shivani2320

from Mumbai, Maharashtra

Jan 14, 2019

I have done a recharge of bsnl operator without changing the number(number default was airtel) still money got debited from my phonepe wallet as well as from my account pls solve this issue as soon as possible

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S

Sai Kumar Tekumudi

Jan 14, 2019

Phonepe wallet deactivated

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J

Jithin Jejo

from Bengaluru, Karnataka

Jan 14, 2019

I have linked my bank account to my phone pe app... But when I click to verify e-kyc.. It shows it is unable to initiate

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K

Koel Goswami

from Beliator, West Bengal

Jan 14, 2019

Transaction status showing pending but my money is debited from bank account.I need your help

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Dear sir, please my refundable balance is not required in debited card.
I have no issue but my balance is not updated in my debited card.
Please sir give my balance in my debited card.
My debite card balance is 29 rupees and wallet 6 rupees which is found of wallet balance buy not found in my debited card balance.
I have not satisfied to phone pay refund balance show my debited card but phone pay arn no is[protected].
That is update my arn no. And get show my balance is debit card. Requested sir please so that is thank you.

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Dear sir
I transfer to bank 15000 rs on phone pe application on 7 jan 2019 and transfer not done due to some technical issues. The amount has been deduct from my account &it's been 5 day i have not received my amount back
The utr no is[protected]
I want to my money back & need to your help to get it done. Kindly let me know where it's stuck to built my trust

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Respected sir
I have tranferred rs 40000 from canarabank to indian bank on 3112, 2018 by phonepe app. The said amount debited from canara bank but not yet credited in the indisn bank.
Now ten days passed no response from the bank and phonepe.
I lodged a compaint by way of call center of phonepe and canara bank..
Phonepe replied that within two days amout will be credited back to your canara bank account.
Yet not credited.
Please i requedted you to credit rs 40000 ad early as possible.
Transaction id:
P1812311525387225022506
Utr no
[protected]
Canara bank account
[protected]
Phone number
[protected]
E-mail
[protected]@gmail.com
K. Ramakrishnan karuppiah

PhonePe customer support has been notified about the posted complaint.

Jan 12, 2019

Updated by Ramakrishnan Karuppiah Phone pe assured that within 24 hours amount will be credited at canara bank that is senders bank. But not yet credited.
I am being under pathatic situation.
Consider my request to credit Rs 40000 earlier at canara bank.

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D

Dayasagar Mahawar

from Kota, Rajasthan

Jan 14, 2019

I receive payment my friend but payment not credited in my bank account but seen successfully in transaction history

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I send my friend money, my balance had been deducted from my account but still it didn't received the receiver. It was successfully transferred but my friend still didn't get her money the amount was deducted from my account too. How can a company do like that when you are deducting and transferring the money but still the receiver didn't get the money. I just want my money to be refunded, it's 2500 rupees. Transaction id - 1901071333512016417629

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Jan 14, 2019

Updated by Akokla Aier When will my problem be solved?? I'm waiting the solution since date 7... i[censored] cannot transact the amount to the receiver, by any how I want my money to be refunded.

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[protected] i was transferred the rs 78000 to icici bank account using phone pay upi.. But the amount is didn't credited.. But amount debited from my account.. Then i immediately approach the phone pay costumer care.. Then they send message to they informed me confirmation from your bank. No amount was debited from your account

The transaction id: p1901071356073920075292 of ₹ 78000.
Utr number:[protected] for a confirmation.

I attach the my account statement and highlighted with orange mark my debited transaction and phone pay confirmation screen shot
A/c number [protected]
Ch naveen kumar

Regards
Ch naveen kumar
[protected]

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Address: Hyderabad, Telangana

Website: Phonepe

Sir i sent 20k from andhrabank account to sbi on phone pe for two days it showed as pending on 3rd it became successful but no money credited in sbi account sir
Utrnumber[protected]
Its been 6days no refund
On 7th january through phonepe
Andhrabank is saying they have sent to the receiver
But as per the beneficiary sbi statement there is no credit of 20000 rupees till now

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I transferred money from pnb account to sbi account on 7th january, 2019 and amount got debited instantly however transaction kept showing pending for 18 hours, then it showed successful but amount not yet credited to sbi account. I contacted both banks but unable to resolve this.
I made a call to phonepe customer care but the bell kept ringing..

Will the money be recovered...?

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Address: Kolkata, West Bengal, 700061

Phonepe has a running offer from 01/01/2019 to 31/01/2019 for first cesc electric bill payment for kolkata as per offer on first electric bill payment they were offering scratch card and cash back anywhere between rs.50 to 1000 if paid by cards or upi but not only by wallet. I paid my first cesc electric bill on phonepe on 10/01/2019 as per there offer but nor have they given any scratch card nor have they given any cash back which should be atleast minimum rs.50 to anywhere upto 1000 and on reporting to there customer care they are saying that scratch card was offered but there was nothing in it and asked me to see the terms properly. I have seen the terms properly and i conclude that this people are cheats and they are only giving offers but u will never get any cash back as per there offer. So i request all to beware before falling prey to this false marketing offers.

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Address: Nagpur, Maharashtra, 440018

I made payment of electricity bills amounting to rs. 790, 320 & 470 on 26/12/18 from my cr. Card. I received message of transaction failed of said amounts on 11/1/19. Please see the matter very seriously and reply to the earliest. Let us know why you need 15 days to fail the transactions after deducting amount from my account. First time i use phonepe app and my experience is very bad.

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I had pay amount of electricity bill and mobile recharge but transaction failed and amount have debited. Suddenly phone pe app compliant and refund the amount to message them, few minutes replied your refund amount was credictrd with in 7or10 days. But now itself refund amount has credicted. What is the solution of refund amount
Refund amount
Mobile recharge amount:198 date:01/02019
Electricity bill amount:179
Date :31/12/2018

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M

mohana sai tech telugu

from Kodar, Telangana

Jan 11, 2019

I deleted that message by mistake please help me

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V

vkj8800

from Mumbai, Maharashtra

Jan 11, 2019

I have received two successful credit, but it's not credited in my account I have attached the transaction detail in the attachment. I have lost my 8950 rs form last 5 days and no one listen to me phone pay sends me to bank and bank send me to phone pay,

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K

kabir mirza

from Kolkata, West Bengal

Jan 11, 2019

Please my money refund. But not successful transfer. 14 hours pending.

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A

Akokla Aier

from Raigarh Fort, Maharashtra

Jan 12, 2019

Previously I complained about the balance which was deducted from my account but it didn't got transferred to my friend's account . I am still waiting for the results to look into the matter. I didn't get any positive answers yet. It's our money who is loosing not yours. It's better if you checked and look into the matter seriously. I'm really discouraged with this app.

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Address: 560071

My friend sent me 880 rs for some time the transaction was in pending but after some time it was successful and amount is debited from his account.
Even i got a transaction success in phone pay app transaction but the amount is not at all credited into my account. I raised a ticket but there is no replay from the customer support team since two days.
Here are the details.
Txn. Id : p1901071358165352466982
Ticket id for this query is 36137445.

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R

Ramprasad91

from Tenkasi, Tamil Nadu

Jan 11, 2019

I wish to fund transfer from phonepe app HDFC A/C to Bank A/c(IOB) But it shows credit and debit to Bank A/C..why it shows issue. please do the needful on urgent basis..Value of Rs. 30000/-

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Address: Pune, Maharashtra, 412307

Dear team,

I paid electricity bill on 5th december'18 through phonepe, debited from my icici bank account.

Amount is debited from my icici bank account, no.[protected] but it is not yet credited to msedcl (Billdeskpg. [protected]@icici.), upi ref no[protected].

I called customer care immediately after making the payment, when i realized that amount is not credited to msedcl, and customer executive said it will be credited to soon.

Afterwards i haven't got any call or mail from customer care, it's really pathetic service.

Kindly help me get my money which is lost.

Jan 11, 2019

Complaint marked as Resolved

It's really worst, customer care never contacts you..

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My transaction issue failed and my money debited is not refunded from the last 4 days. I have send a big amount and they are not taking problem seriously. Actually i havr send a 10000rs in canara bank but transaction is failed and amount is debited from account, i am concerning from the last 4 days but they are not taking problem seriously. I am very tense about this issue. Providing information that your amount is not debited how such a company they can run. Not taking phone calls and not replying in mail. Such a bluff they are creating and making fools to customers.

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₹10, 000/- deducted from my sbi bank via phone pe but not credited to receiver bank (Bank of maharashtra).
Transaction details are as follows:
Date:04.01.2019
Phone pe txn. No. P1901041216465247706505.
Phone pe customer care & sbi customer care telling me, amount credited to receiver a/c successfully.
But receiver bank (Bank bank of maharashtra) telling me amount not credited at all regarding this txn no.

Please help me to refund my ₹10, 000/-.

My name: vidyadhar bhagwan sawant
Mo. No. [protected]
Email: [protected]@gmail.com

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Address: 685590

Website: Phone pay

The amount 2600 rs in which I had transferred haven't credited in receiver account.when I had contacted phone pay then Saide to contact the bank .but when I contacted the recepeint bank they said me to contact the bank in which amount had been transferred .but when I contacted them they said amount has been already credited to receiver bank and we can't do anything 😭.
So please help me to get my money back

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Address: 443101

Dear Sir/Mam,

i had make transfer from SBI A/C [protected] of Rs. 15000/- TO Maharashtra bank, but due beneficiary account has been Blocked/Closed from bank side. and SBI had all ready debited the amount then my transfer amount where are going kindly check & confirm me. transaction ID P1901041606374708850364 UTR :[protected]
please refund my amount to my SBI Bank.

Mo. No. [protected]
Vaibhav Wagh

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Address: Bangalore Urban, Karnataka, 562106

Website: Phonepe

Hi team,

I have done tatasky dth recharge on 09th of jan 2019 for rs 1360 for one of the tatasky subscriber but it was not recharged, when i cross checked with tatasky technical team the team said they have not recieved amount from billpay team even after 16hrs.

I tried to reach phonepe technical team but team does not responding well and waiting for resolution.

Transaction id: "n1901091921019000640523"
Ticket number: "36195579"

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S

Sʌɱʀʌt Roʜɩt Rocĸ Mʌʋʀƴʌ

from Gidam, Chhattisgarh

Jan 10, 2019

Meri [protected] kyc complete ki jabe

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Address: 601203

Hi, my friend sent me 1000. When the sender sent the amount, i brought a new phone and my older indian bank account in the phonepe was not activated. The sender received the message 'transaction failed:'. Then i have activated sbi account in phonepe and after sometimes the previously transaction failed message turns into transaction successful. Meanwhile i too received the notification that 1000 is credited to indian bank account while only sbi account is configured in my phonepe. I have checked the indian bank and sbi account balance and 1000 was not credited. Please assist. Id: p1901021748202246301406. I have raised a ticket in phonepe. But no response from last four days. Ticket#: 35428531

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S

Sunil Kumar Ashiwal Bandikui

from Udaipur, Rajasthan

Jan 10, 2019

सर फोन पर वॉलेट लिक्विड करवाने के लिए हमने आपके यहां पहली भी इंफॉर्मेशन दी है लेकिन अभी तक कोई उत्तर नहीं आया है
सर प्रॉब्लम यह है कि वॉलेट डीएक्टीवेट हो चुका है
Mobile number [protected]
Email id
[protected]@gmail.com

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 138

fund transfer not credited in receiver's bank account

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please retain 1000

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recharge refund

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for failure payment regarding

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transaction failed rs 40000

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refund my money now

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my phonepe upi transaction failed.. didn't refund my money

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money not credited to the beneficiary account

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transaction successful but amount not credited to receiver

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scratch card and cashback offer

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non clearance of payment

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refund amount

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money not credited into my account

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payment not credited to the receiver

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transaction failed refund not came from the last 4 days

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10, 000/- not credited to receiver bank via phonepe but amount deducted from my sbi bank.

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transaction id:p1812121215292683483235

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money not credited to beneficiary

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money deducted from account but not recharged.

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amount not credited to account

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