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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

Complaints 3487

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PhonePe reviews & complaints page 138

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[protected] i was transferred the rs 78000 to icici bank account using phone pay upi.. But the amount is didn't credited.. But amount debited from my account.. Then i immediately approach the phone pay costumer care.. Then they send message to they informed me confirmation from your bank. No amount was debited from your account

The transaction id: p1901071356073920075292 of ₹ 78000.
Utr number:[protected] for a confirmation.

I attach the my account statement and highlighted with orange mark my debited transaction and phone pay confirmation screen shot
A/c number [protected]
Ch naveen kumar

Regards
Ch naveen kumar
[protected]

+2 photos

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Address: Hyderabad, Telangana

Website: Phonepe

Sir i sent 20k from andhrabank account to sbi on phone pe for two days it showed as pending on 3rd it became successful but no money credited in sbi account sir
Utrnumber[protected]
Its been 6days no refund
On 7th january through phonepe
Andhrabank is saying they have sent to the receiver
But as per the beneficiary sbi statement there is no credit of 20000 rupees till now

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I transferred money from pnb account to sbi account on 7th january, 2019 and amount got debited instantly however transaction kept showing pending for 18 hours, then it showed successful but amount not yet credited to sbi account. I contacted both banks but unable to resolve this.
I made a call to phonepe customer care but the bell kept ringing..

Will the money be recovered...?

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Address: Kolkata, West Bengal, 700061

Phonepe has a running offer from 01/01/2019 to 31/01/2019 for first cesc electric bill payment for kolkata as per offer on first electric bill payment they were offering scratch card and cash back anywhere between rs.50 to 1000 if paid by cards or upi but not only by wallet. I paid my first cesc electric bill on phonepe on 10/01/2019 as per there offer but nor have they given any scratch card nor have they given any cash back which should be atleast minimum rs.50 to anywhere upto 1000 and on reporting to there customer care they are saying that scratch card was offered but there was nothing in it and asked me to see the terms properly. I have seen the terms properly and i conclude that this people are cheats and they are only giving offers but u will never get any cash back as per there offer. So i request all to beware before falling prey to this false marketing offers.

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Address: Nagpur, Maharashtra, 440018

I made payment of electricity bills amounting to rs. 790, 320 & 470 on 26/12/18 from my cr. Card. I received message of transaction failed of said amounts on 11/1/19. Please see the matter very seriously and reply to the earliest. Let us know why you need 15 days to fail the transactions after deducting amount from my account. First time i use phonepe app and my experience is very bad.

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I had pay amount of electricity bill and mobile recharge but transaction failed and amount have debited. Suddenly phone pe app compliant and refund the amount to message them, few minutes replied your refund amount was credictrd with in 7or10 days. But now itself refund amount has credicted. What is the solution of refund amount
Refund amount
Mobile recharge amount:198 date:01/02019
Electricity bill amount:179
Date :31/12/2018

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M

mohana sai tech telugu

from Kodar, Telangana

Jan 11, 2019

I deleted that message by mistake please help me

refund amount - Comment #3321707 - Image #0

V

vkj8800

from Mumbai, Maharashtra

Jan 11, 2019

I have received two successful credit, but it's not credited in my account I have attached the transaction detail in the attachment. I have lost my 8950 rs form last 5 days and no one listen to me phone pay sends me to bank and bank send me to phone pay,

refund amount - Comment #3321708 - Image #0

K

kabir mirza

from Kolkata, West Bengal

Jan 11, 2019

Please my money refund. But not successful transfer. 14 hours pending.

refund amount - Comment #3321723 - Image #0

A

Akokla Aier

from Raigarh Fort, Maharashtra

Jan 12, 2019

Previously I complained about the balance which was deducted from my account but it didn't got transferred to my friend's account . I am still waiting for the results to look into the matter. I didn't get any positive answers yet. It's our money who is loosing not yours. It's better if you checked and look into the matter seriously. I'm really discouraged with this app.

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Address: 560071

My friend sent me 880 rs for some time the transaction was in pending but after some time it was successful and amount is debited from his account.
Even i got a transaction success in phone pay app transaction but the amount is not at all credited into my account. I raised a ticket but there is no replay from the customer support team since two days.
Here are the details.
Txn. Id : p1901071358165352466982
Ticket id for this query is 36137445.

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R

Ramprasad91

from Tenkasi, Tamil Nadu

Jan 11, 2019

I wish to fund transfer from phonepe app HDFC A/C to Bank A/c(IOB) But it shows credit and debit to Bank A/C..why it shows issue. please do the needful on urgent basis..Value of Rs. 30000/-

money not credited into my account - Comment #3321727 - Image #0

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Address: Pune, Maharashtra, 412307

Dear team,

I paid electricity bill on 5th december'18 through phonepe, debited from my icici bank account.

Amount is debited from my icici bank account, no.[protected] but it is not yet credited to msedcl (Billdeskpg. [protected]@icici.), upi ref no[protected].

I called customer care immediately after making the payment, when i realized that amount is not credited to msedcl, and customer executive said it will be credited to soon.

Afterwards i haven't got any call or mail from customer care, it's really pathetic service.

Kindly help me get my money which is lost.

+1 photos

Jan 11, 2019

Complaint marked as Resolved

It's really worst, customer care never contacts you..

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My transaction issue failed and my money debited is not refunded from the last 4 days. I have send a big amount and they are not taking problem seriously. Actually i havr send a 10000rs in canara bank but transaction is failed and amount is debited from account, i am concerning from the last 4 days but they are not taking problem seriously. I am very tense about this issue. Providing information that your amount is not debited how such a company they can run. Not taking phone calls and not replying in mail. Such a bluff they are creating and making fools to customers.

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₹10, 000/- deducted from my sbi bank via phone pe but not credited to receiver bank (Bank of maharashtra).
Transaction details are as follows:
Date:04.01.2019
Phone pe txn. No. P1901041216465247706505.
Phone pe customer care & sbi customer care telling me, amount credited to receiver a/c successfully.
But receiver bank (Bank bank of maharashtra) telling me amount not credited at all regarding this txn no.

Please help me to refund my ₹10, 000/-.

My name: vidyadhar bhagwan sawant
Mo. No. [protected]
Email: [protected]@gmail.com

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Address: 685590

Website: Phone pay

The amount 2600 rs in which I had transferred haven't credited in receiver account.when I had contacted phone pay then Saide to contact the bank .but when I contacted the recepeint bank they said me to contact the bank in which amount had been transferred .but when I contacted them they said amount has been already credited to receiver bank and we can't do anything 😭.
So please help me to get my money back

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Address: 443101

Dear Sir/Mam,

i had make transfer from SBI A/C [protected] of Rs. 15000/- TO Maharashtra bank, but due beneficiary account has been Blocked/Closed from bank side. and SBI had all ready debited the amount then my transfer amount where are going kindly check & confirm me. transaction ID P1901041606374708850364 UTR :[protected]
please refund my amount to my SBI Bank.

Mo. No. [protected]
Vaibhav Wagh

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Address: Bangalore Urban, Karnataka, 562106

Website: Phonepe

Hi team,

I have done tatasky dth recharge on 09th of jan 2019 for rs 1360 for one of the tatasky subscriber but it was not recharged, when i cross checked with tatasky technical team the team said they have not recieved amount from billpay team even after 16hrs.

I tried to reach phonepe technical team but team does not responding well and waiting for resolution.

Transaction id: "n1901091921019000640523"
Ticket number: "36195579"

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S

Sʌɱʀʌt Roʜɩt Rocĸ Mʌʋʀƴʌ

from Gidam, Chhattisgarh

Jan 10, 2019

Meri [protected] kyc complete ki jabe

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Address: 601203

Hi, my friend sent me 1000. When the sender sent the amount, i brought a new phone and my older indian bank account in the phonepe was not activated. The sender received the message 'transaction failed:'. Then i have activated sbi account in phonepe and after sometimes the previously transaction failed message turns into transaction successful. Meanwhile i too received the notification that 1000 is credited to indian bank account while only sbi account is configured in my phonepe. I have checked the indian bank and sbi account balance and 1000 was not credited. Please assist. Id: p1901021748202246301406. I have raised a ticket in phonepe. But no response from last four days. Ticket#: 35428531

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S

Sunil Kumar Ashiwal Bandikui

from Udaipur, Rajasthan

Jan 10, 2019

सर फोन पर वॉलेट लिक्विड करवाने के लिए हमने आपके यहां पहली भी इंफॉर्मेशन दी है लेकिन अभी तक कोई उत्तर नहीं आया है
सर प्रॉब्लम यह है कि वॉलेट डीएक्टीवेट हो चुका है
Mobile number [protected]
Email id
[protected]@gmail.com

amount not credited to account - Comment #3320249 - Image #0

amount not credited to account - Comment #3320249 - Image #1

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Address: Vadodara, Gujarat, 390019

My friend made a fund transfer of rs.200 with me on phonepe, but it showed pending at that time though the amount got debited from his account. After 2 days on 9 jan 2019, the message came showing 200 money received on phonpe, though money is not credited in my account till now. Waiting for response.
Txn id - p1901071303556022466355
Utr no.[protected]

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On 4th jan 19 i have made a transaction of rs.10000/- to canara bank. But it was in pending status from three days after three days on 7th jan 19 it came with transaction successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no #35783959. Transaction no p1901041150447361783510. Kindly look into the issue

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M

Movin Simon

from Mumbai, Maharashtra

Jan 10, 2019

I have made the payment of 19450 for my credit card of icici bank.. Amount was deducted on 31 january 2019. The issue is still not resolved. The bank has applied charges on my account for late payment and phone pe does not even bother to look into this. Pls help.
Transaction ids - N1812311550063578188798 and N1812311549271448477788.

money not received by the receiver - Comment #3319776 - Image #0

money not received by the receiver - Comment #3319776 - Image #1

S

sangeeta rajawat

from Bhopal, Madhya Pradesh

Jan 10, 2019

I booked a train ticket on 31st december via phonepe the amount of rs 740 was deducted but ticket was not booked as the transaction from irctc was failed n it is written over there the money has been refunded to the account but still i didnt get my amount as phonepe is not taking any action . My phonepe no. Is [protected]

money not received by the receiver - Comment #3320180 - Image #0

A

Anand Ane Nenu

from Nandigama, Andhra Pradesh

Jan 10, 2019

Hi. Iam using phonepe account. By mistake I deleted my phonepe wallet account. How can I reactivate my phonepe wallet account without changing mobile number8

A

AMRUTH S

from Guruvayur, Kerala

Jan 10, 2019

I recharged my dth on 31 dec 2018 rs265..
But i didn't get cashback upto 80rs... Why??? This is my 1st recharge of dth...

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On 8 january 2019 at 11:38 i was transferring 5000 from account. The money got deducted from my bank of india account but was not received by the receiver. It is 24 hours but no response from phonepe. I want you to look into the matter and solve this before i start doubting whether i should use phonepe again or not. Please look into it since the amount is 5000 and i want that money badly. My account details are
Bank of india
Account...

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Address: 560003

I have paid BESCOM ( Bangalore Electric Supply Company) electricity bill for the first time using PhonePe app. I got message for cash back. But the cash Back is showing "Processing". I have waited for 12 hours after succesful transaction. The money has reached BESCOM. I tried to contact the customer care but I could not reach them. The customer care Phone number is not responding properly. I do not know when the Cash back will be Processed ? Can any body throw some light on this matter

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Trn id-. P1901061153582203520930
UTR[protected]
I had a transaction on 6 jan 2019 . The amount of 4000 rs is transfered to an account in the same branch . The benifecery account is also linked to the same phone pe account but the Amount is not credited in the benifcery or sender account due to reverse transaction.what could i do to get my amount in my account again and how can it be done please guide me .
Phone pe linked mob [protected]

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Website: Phonepay

Dear SBi

The date[protected] I received money 5000/- RS from my sender through phone pay app, at that time I received a transaction successful mail to my mail ID, but that amount not credited my SBI
account,
Transaction I'd: P1901041049267591320634

MY SBI linked mobile number is [protected]

So Please solve my issues as early as possible

Tanks and regards
S sri Rama Chandra murthy
[protected]

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