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PhonePe Complaints & Reviews

www.phonepe.com

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Updated: Aug 30, 2025

Complaints 3493

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261

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Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 700113

Website: phonepe and flipkart

Phonepe was initiated a refund amount rs 671 /- on 6 th of november 2018 today is 17 th of november till now i did not get my refund. My contact no is [protected].
Below contain which was mentioned by flipkar/ phonepe in my account.

We have completed your request for refund. ₹671.0 as refund will be transferred to your phonepe wallet by thu, 15 nov. Credit card refunds will take 7 business days. For further details, please contact your bank with reference number p1811061347368430202863.

Nov 20, 2018

Complaint marked as Resolved

flipkart refund .

PhonePe customer support has been notified about the posted complaint.

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A

A.k Jaiswal

from Jaipur, Rajasthan

Nov 20, 2018

Amount has been debited during transfer of money but transaction has been failed and amount has debited from my account. That transaction has done on 16 October 2018 but problem hasn't been solved yet. Time to time they exceeded the time of money refund.

S

Soniya Raju

from Bengaluru, Karnataka

Nov 20, 2018

I had made the IRCTC ticket booking payment through PhonePe on 7th of November and even after 7days no clue about the confirmation. IRCTC app there is no reference of my booking. PhonePe would require 4 more days to confirm? not sure wheather the payment has reached IRCTC. What if no seat confirmed? Very disappointing to see the neglent service.

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Website: Www.phonepe.com

In my phone pe account i have raised ticket in help line regarding adding bank account and shared screenshort message.with in 5 min i have received call from one person and asking me to revert back to some mail id with account details,
But i have checked same thing with phonepe support team they informed that they didnt make any such calls
And my concern is how that person would know details what ever i have shared details in that help line number including with comment and links he know .is this phonePe shairing such details...

Nov 18, 2018

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

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T

Tanerao Singh Bhati

from Anta, Rajasthan

Nov 23, 2018

Money transfer through phone pe and debited from my bank a/c but yet not credited into another bank a/c . what would i do

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Address: Bangalore, Karnataka, 560029

Booked Ticket on IRCTC using PhonePe amount debited INR 1955.49 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Message recived from my bank as below:
Rs. 1955.49 (Ticket Fare: Rs. 1955.49, PG Charges: Rs. 0) has been paid for Order ref: [protected] on IRCTC via PhonePe. Date[protected]:21.

PhonePe customer support has been notified about the posted complaint.

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J

JÀséém VJ

from Bengaluru, Karnataka

Nov 20, 2018

Dear phone pe 14 Oct I'm paid the electricity bill to the hubali electricity bill company the transaction is not send the money to right operator please I'm requesting you to please refund my money to my account 🙏 🙏

S

Selvakumark | AVN Ayurveda |

from Coimbatore, Tamil Nadu

Nov 20, 2018

Sir I loss my money 90, 000 from my account through phone pe online transaction I not complain about phone pe my mistake only Can you give any solution for my fraud person transaction.

S

Shyam karmakar

from Siliguri, West Bengal

Nov 20, 2018

There is very bad service from phonepe company. Wallet activate to deactivate is not possible to there. Pura ghatiya. Plz update

A

Arunk0143

from Chennai, Tamil Nadu

Nov 20, 2018

My Phone pay wallet has been deactivated by mistake and my refund till now is not created in my wallet .how do i get it activate.

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Address: Rampur, Uttar Pradesh, 244901

Website: www.phonepe.com

I order a product at flipkart payment done successfully by phone pay amount was 1159 debited from my state bank of india transaction id P1811021250492733850173 and 30 rs debited from my phonpewalet. At the date of 2.11.18 same date i cancel the order at flipkart
phonepay claimimg they done the payment refund successfull i got a 30rs in my wallet but didnt get money in bank account.for returning money they are just giving an ARN no 75105178307001428125460 And saying to coordinate with bank
13 days to go after cancel my order i don't get my refund yet in my bank account.

PhonePe customer support has been notified about the posted complaint.

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F

fai619

from Hyderabad, Telangana

Nov 16, 2018

I did a transaction of 300 rupees to my friend. The bank had deducted the money with the UTR number[protected]. But the transaction got failed. How will I get my refund. The support option in your app is giving some weird explanation that I can’t understand. Please let me know what you can do.

M

Madhugowdaar

from Tiruvannamalai, Tamil Nadu

Nov 20, 2018

I am not able to sell (gold) it is showing error message “ for security reason we have declined transaction please try after72 hours “ please solve my query very quickly thank you

Madhugowdaar's reply, Nov 14, 2018

My phone Num 9591721222 e mail [email protected]

Madhugowdaar's reply, Nov 14, 2018

Gmail [email protected]

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Address: 721431

Respected sir,
I was sending amount of ₹500.00 to krishnendu pramanik using phonepe upi, which transaction ID P1811012204082456417331on[protected] & amount debited from my account on[protected] but receiver not received still now.then i was complainted against transaction through phonepe apps but yet still no respond from you.so please take the necessary action as soon as possible.
Thanking you.

PhonePe customer support has been notified about the posted complaint.

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J

Jagmohan A Vishwakarma

from Itarsi, Madhya Pradesh

Nov 16, 2018

Sir mai 3/11/2018 ko phonepe ke dwara sbi a/c se 10000 transfer kr rhi thi failed hua transfer sbi a/c se 10000 debit ho gya but samne wale ke ps credit nhi hua jiska transaction

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Address: 606601

Website: www.phonepe.com

Transaction amount 246 still not received, tmade on 27 oct. Phonepe customare care said it will be reslolved on 1st nov, and then they said it will resolved by5 th nov, again i called to phonepe they said it will be resolved by 10 th nov, now they said it will be resolved by 15 the nov. Ticket26655496. Every time they shifting the dates only, my money not refunded till now

PhonePe customer support has been notified about the posted complaint.

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D

Devanand Devrao Kirtak

from Pune, Maharashtra

Nov 13, 2018

Phone PE par Mera no.[protected] hai please active Kar de wallet Kam nahi Kar Raha hai sir.plese help me

Devanand Devrao Kirtak's reply, Nov 5, 2018

My no8975774474 is block please help me

D

[email protected]

from Nizamabad, Telangana

Nov 13, 2018

I want to reactivate my phone pe wallet immediately due to my mistake I deleted my wallet account I call customer care but no response. So please activate my phone pe wallet

H

Hemraj Nikumbh

from Dhule, Maharashtra

Nov 15, 2018

My money transfer to ac no. [protected] instead of [protected] SBI
so kindly refund my money to my account.
above transaction happen on dt. 09.07.2018
Money transfer by My friend Mobile number is [protected] Dipak Sonar

My NAme is Purrushottam Foolsingh Patel
Mob.[protected]

V

Venkateshj45

from Ongole, Andhra Pradesh

Nov 16, 2018

I used phonepe to book train ticket on irctc website and the transaction failed as a result my money was deducted.so please resolve this issue as soon as possible and my transaction I'd is[protected]

S

susmitha rajuri

from Hyderabad, Telangana

Nov 16, 2018

Hi, My friend made a transaction on 4th Nov 2018 ..phone pe says that the amount were credited but I didn’t get any message from bank ..it’s been 8 days ..when I call the bank people they say that no transactions were made to your account ??
So how should I proceed now ??

M

Mohamed Haji

from Kottaiyur, Tamil Nadu

Nov 16, 2018

I send 1000 rs to an account on[protected] with reference to this transanction id
P1810251736463939851394 through phonepe but the money was not got by the reciever.till now transaction was in pending when will the reciever get money.

M

Mohamed Haji

from Kottaiyur, Tamil Nadu

Nov 16, 2018

My transanction id is P1810251736463939851394 when will the reciever get my money or else refund my money back .

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Address: 560029

Website: www.phonepe.com/en

Money 9999 got debited from my mother's sbi account, we got sms saying it is transferred to some ones phone pe account othpg 391961 phonepe pvt ltd bangalore on 10/11/2018, it is totally fraud transaction, my mother do not hold any phone pe account, i want phone pe to reveal the identity of this person whose account got credited with this money and revert the money back to our account, also whenever this kind of digital wallet transaction is happening there is no clarity in the information given on net banking or sms to trace it back

PhonePe customer support has been notified about the posted complaint.

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K

krishna kicha

from Chennai, Tamil Nadu

Nov 13, 2018

Recharge number is wrong I want refund

krishna kicha's reply, Nov 7, 2018

N1811071237052064

V

Vivek1231103

from Ernakulam, Kerala

Nov 13, 2018

Phonepe has blocked my primary account for no reason. I am a regular user of phone pe and i have not violated any rules and regulations. I have 1032rs wallet balance and gold of worth Rs 800. The call centre is also not aware of the specific reason. So i request phonepe 2 unblock my account as soon as possible because i use phonepe quite a lot.

B

Badrinath Kale

from Nashik, Maharashtra

Nov 16, 2018

Sir/madam,
My phonepe transaction is pending with P1811011626216126465695 transaction ID. When will it be completed/ successful?
Please help.

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Address: 682030

Website: Phonepe app

I tried to book train tickets via irctc app and payment via phonepe. After paying through phone pe the money got deducted but the tickets were not booked and it was shown in failed transaction list and it said "no response from bank". I tried to book again and the same thing happened again. I'll attach the screenshot of phonepe transaction history and booking history from irctc app. There was no response from phonpe help yet.

PhonePe customer support has been notified about the posted complaint.

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Address: Kamrup Metropolitan, Assam, 782403

Date: 10/11/2018, i have transferred rs 500 but the transaction was failure. The money is debited from my account but it is not credited to receivers account. The money is still not refunded to my account. My transaction id is p1811101212058256642241. Ticket id: #28052306
Please resolve the issue as soon as possible and refund the money to my account. Thank you.

PhonePe customer support has been notified about the posted complaint.

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J

Jãyvãñt vàlmíkì

from Murwara, Madhya Pradesh

Nov 13, 2018

My phonepe using number is [protected]

K

Kishore Präbhå

from Hyderabad, Telangana

Nov 15, 2018

P1811071231351282238197 my transaction I'd on 7th November I'm transfer 2000rs another account my ammount deducted but not received receiver account and no refund till the day

R

Raju P G

from Bengaluru, Karnataka

Nov 15, 2018

My son deactivated phonepe wallet.now I open my phonepe wallet showing, your wallet deactivated.now i wish to activate my wallet.So kindly activate my wallet

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Hi,
Balaji here,
I was booking train tickets from irctc app and after booking tickets the money transaction that was made through phonepe.And money was deducted but the ticket booking remained pending.
So I hope you will notice the complaint that is mentioned here and to resolve my problem as the amount has been deducted unnecessarily.

PhonePe customer support has been notified about the posted complaint.

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S

SCity Babu

from Chennai, Tamil Nadu

Nov 13, 2018

Dear Sir,

When will the amount be credited to the receiver?
but also pls see attached the my phonepe app display for you reference.
Pls urgently money to my account.

Thanks,
Best Regards,
S.Citybabu,
Chennai.

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Address: East Godavari, Andhra Pradesh, 533106

Transaction details:
ID: ICI85cae909a26945b1aaef4470f28b0c1b
Amount: Rs. 870.0

UTR NUMBER :[protected]

Amount got deducted but the transaction failed on 1/11/2018. I still haven't received my money back into my account.

There is no response from Phone Pe customer care. There is not even any update on the ticket I raised. Kindly resolve this issue as it is already 10 days after the transaction failed and Phone Pe failed to refund my money back into my bank account.

PhonePe customer support has been notified about the posted complaint.

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Address: Patna, Bihar

Sir,
I tried transfer of ₹20, 000 from axis bank account no-[protected] to sbi bank account no - [protected] two times on 14th october and one time on 15th october 2018 via upi on phonepe app. But amount credited was only one time on 14th october and one time on 15th october whereas amount debited two times on 14th october and one time on 15th october.
I complaint the customer service of phone pe app as well as banks.
But refund was still not done.
Kindly look into this matter.
Thanking you.
Chandan barnwal

PhonePe customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Nov 9, 2018

Hi, we are here to help! Please Inbox us your registered contact details. We will revert shortly. Regards, Team Axis Bank.

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Address: Gurgaon, Haryana, 122001

I had made a transaction of rs 5000 on 3rd nov 2017 from airtel digital card to another online wallet (Phonepe), the issue is - amount deducted from account my airtel virtual digital card but not credited in account wallet.

I raised the complaint more than 100 times in airtel and phonepe but they didn't give any solution, everytime they said that it's done from there side. Phonepe team is saying that they didn't received the money also transaction id not generated for the same at their end.

Please find the attached transaction snap of my airtel app.

Please suggest the next course of action as it have been more than a year and still i have no solution.

PhonePe customer support has been notified about the posted complaint.

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As i mentioned in the subject, i have made a transaction today, amount has debited from my account but amount has not delivered yet to the recepient.
Please check and resolve the issue as soon as possible.
I have trusted phonepe a lot while doing transactions as i have done so many transactions with phonepe but this is the first time i am facing such issue in phonepe...

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Address: Ernakulam, Kerala

On nov, 2018 i had send a 500 rupees through phonpe app to rifas c.k.
Transaction id-(P1811011728006055615196)
The money is deducted from my Bank account and in phonepe app it is showed as transaction is succesful.but the recipiant said that he didnot recieve money on his account.but transaction is showing in his app as succesful.i asked him several times is money is recieved.but still he was saying money is not credited into his account.i think he is try to cheat me.kindly credit the money into my account from his account if he had recived mony.else tell phoepe to credit my money back into my account.expecting a good action and reply. Recipiant details-
Name-rifas ck
Transaction id-P1811011728006055615196
Mob no-[protected]

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I had made a payment through my phonepe wallet with transaction id: p1811051052133902233839. Order amount was rs. 459/- on flipkart. The balance got deducted from my phonepe wallet, but the order was not confirmed on flipkart. I contacted flipkart and inquired and i got information that the payment was not received from phonepe. I contacted phonepe and requested to look in to the matter. 2 days are gone but nobody from phonepe has taken care to even reply to me. Still flipkart has not received the payment and now the items that i was ordering on flipkart are not available at the prices they were available previously. Phonepe is not recommended. I will never recommend anyone to use it. Their service is really poor and please don't be victim of their poor services.

PhonePe customer support has been notified about the posted complaint.

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P

Patel Shivani

from Surat, Gujarat

Nov 7, 2018

I have money transfer to account [protected] transfer by the pending from worg account no please my account return money by 5000thusands Case I have requested my account[protected].please give my account.

R

Rahul Kr Shah

from Churachandpur, Manipur

Nov 7, 2018

Why my phone pe is blocked, all my bill payments were made by the primary mob. No... As soon as possible to unblock the phone pe

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Website: www.phonepe.com/en/index.html

I am a regular user of phonepe and have been using it regularly. I bought gold, did online shopping, received cashbacks, linked my bank accounts, etc.

Yesterday, i tried to open the app and i got message that my account has been blocked. I contacted their customer care but no satisfactory response was given. They are only vaguely saying that 'terms and conditions' have been violated. I asked which terms and condition have i violated, then they are not giving any proper response.

My money and gold remain trapped with phone pe and that too without any satisfactory explanation.

My account is blocked, without giving any proper information.

Government of india should take strict action against such arbitrary and unilateral decision.

Kindly help me to unblock my account and release my money and gold with phone pe.

Nov 6, 2018

Complaint marked as Resolved

there was no email, or call, but I could log in without any hassle and my wallet amount along with gold were found intact.

PhonePe customer support has been notified about the posted complaint.

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S

Somesh Negi

from Gagret, Himachal Pradesh

Nov 7, 2018

I have done a transaction on dated 20 Oct 2018 of Rs 2893.which has to refunded back.yet it was not refunded

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Address: Nalanda, Bihar

I am in lot of problem from last 4 days.
Phone pe does not take serious action.
I transferred 49000 rupees to another account from phonepe app on 02.11.2018 but payment is still pending. Amount is debited to my account.
My utr no.[protected]ticket id: 27261871
Phonepe transaction id: p1811021414035432891745 when i talk in to customer care, he said wait 3 days for solve your problem.
After days, they are not giving any answer correctly.
I am very disappointed by customer care behaviour.
I need money. I'm in a lot of trouble.
Please help me.

Nov 7, 2018

Complaint marked as Resolved

After 5 days they credit to benifeciry

PhonePe customer support has been notified about the posted complaint.

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J

Jaivardhan Singh

from Devli, Rajasthan

Nov 7, 2018

Phone pay can be don't resolve problem for costemer and complete transection may be don't complete.

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My phonepe account has been blocked and i was having ₹1090 withdrawal amount which was refunded after cancellation of an order on flipkart. Also some of my previous refunds are yet in pending state, this is serious case of negligence and sheer irresponsible activity as a company. They are not here to rob the customers but to provide them convenience of online transactions. Hope that you help us in this regard.

PhonePe customer support has been notified about the posted complaint.

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S

srksrk3

from Thiruvananthapuram, Kerala

Nov 7, 2018

I booked tickets trough IRCTC app and payed payment trough phonepe me has been debited from bank successfully and in irctc it's showing confirmation from bank end what should I do now.can book new tickets and if go for new booking and when would get my debited money back

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Address: Ranchi, Jharkhand, 834002

Website: PhonePe.com

Phonepe is a payment app.

Phonepe suddenly block my wallet and de active my phonepe wallet and when i ask them to active my account they say its not possible. He cheated my people including my friends

Phonepe is a money fraud app

Please take this complaint seriously

So, i request to google play store to band this app from your store.

Therefore no other people cheated by the app

PhonePe customer support has been notified about the posted complaint.

Nov 06, 2018

Updated by doll0410 Take the Proof of My Money Fraud by the PhonePe

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A

Atul Bopche

from Durg, Chhattisgarh

Nov 6, 2018

Transaction details: ID: P1810270835398573375690 Amount: Rs. 2000.0 Issue with Fund Transfer of Rs.2000.0 Status = Pending Transaction Date = 27/Oct/2018 08:35:43 Please select relevant option

Atul Bopche's reply, Oct 30, 2018

Please jaldi se refund kr dijiye ye mere collge fee ke

Atul Bopche's reply, Oct 30, 2018

Sir mai money transfer kar tha tha but money pending mai chala gaya but abhi tak money refund nahi hua hai three days se zayda ho gaya ..Sir please help me soon...

A

Amar surya

from Delhi, Delhi

Nov 7, 2018

DearTeam,

I am Amar my electricity bill payment Rs1045 deducted but till now refund is not reversed in my sbi account. pls confirm how long it will take.

date: 01/nov/2018

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