Claimed

PhonePe Complaints & Reviews

www.phonepe.com

1

Updated: Aug 30, 2025

Complaints 3487

Resolved

260

Unresolved

3227

Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PhonePe

PhonePe reviews & complaints page 144

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 560029

Website: www.phonepe.com/en

Money 9999 got debited from my mother's sbi account, we got sms saying it is transferred to some ones phone pe account othpg 391961 phonepe pvt ltd bangalore on 10/11/2018, it is totally fraud transaction, my mother do not hold any phone pe account, i want phone pe to reveal the identity of this person whose account got credited with this money and revert the money back to our account, also whenever this kind of digital wallet transaction is happening there is no clarity in the information given on net banking or sms to trace it back

PhonePe customer support has been notified about the posted complaint.

View replies

K

krishna kicha

from Chennai, Tamil Nadu

Nov 13, 2018

Recharge number is wrong I want refund

krishna kicha's reply, Nov 7, 2018

N1811071237052064

V

Vivek1231103

from Ernakulam, Kerala

Nov 13, 2018

Phonepe has blocked my primary account for no reason. I am a regular user of phone pe and i have not violated any rules and regulations. I have 1032rs wallet balance and gold of worth Rs 800. The call centre is also not aware of the specific reason. So i request phonepe 2 unblock my account as soon as possible because i use phonepe quite a lot.

B

Badrinath Kale

from Nashik, Maharashtra

Nov 16, 2018

Sir/madam,
My phonepe transaction is pending with P1811011626216126465695 transaction ID. When will it be completed/ successful?
Please help.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 682030

Website: Phonepe app

I tried to book train tickets via irctc app and payment via phonepe. After paying through phone pe the money got deducted but the tickets were not booked and it was shown in failed transaction list and it said "no response from bank". I tried to book again and the same thing happened again. I'll attach the screenshot of phonepe transaction history and booking history from irctc app. There was no response from phonpe help yet.

+3 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kamrup Metropolitan, Assam, 782403

Date: 10/11/2018, i have transferred rs 500 but the transaction was failure. The money is debited from my account but it is not credited to receivers account. The money is still not refunded to my account. My transaction id is p1811101212058256642241. Ticket id: #28052306
Please resolve the issue as soon as possible and refund the money to my account. Thank you.

+1 photos

PhonePe customer support has been notified about the posted complaint.

View replies

J

Jãyvãñt vàlmíkì

from Murwara, Madhya Pradesh

Nov 13, 2018

My phonepe using number is [protected]

money is still not refunded after failure of transaction. - Comment #3268158 - Image #0

K

Kishore Präbhå

from Hyderabad, Telangana

Nov 15, 2018

P1811071231351282238197 my transaction I'd on 7th November I'm transfer 2000rs another account my ammount deducted but not received receiver account and no refund till the day

money is still not refunded after failure of transaction. - Comment #3270788 - Image #0

R

Raju P G

from Bengaluru, Karnataka

Nov 15, 2018

My son deactivated phonepe wallet.now I open my phonepe wallet showing, your wallet deactivated.now i wish to activate my wallet.So kindly activate my wallet

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Hi,
Balaji here,
I was booking train tickets from irctc app and after booking tickets the money transaction that was made through phonepe.And money was deducted but the ticket booking remained pending.
So I hope you will notice the complaint that is mentioned here and to resolve my problem as the amount has been deducted unnecessarily.

+1 photos

PhonePe customer support has been notified about the posted complaint.

View replies

S

SCity Babu

from Chennai, Tamil Nadu

Nov 13, 2018

Dear Sir,

When will the amount be credited to the receiver?
but also pls see attached the my phonepe app display for you reference.
Pls urgently money to my account.

Thanks,
Best Regards,
S.Citybabu,
Chennai.

money deducted but tickets were not booked - Comment #3268155 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: East Godavari, Andhra Pradesh, 533106

Transaction details:
ID: ICI85cae909a26945b1aaef4470f28b0c1b
Amount: Rs. 870.0

UTR NUMBER :[protected]

Amount got deducted but the transaction failed on 1/11/2018. I still haven't received my money back into my account.

There is no response from Phone Pe customer care. There is not even any update on the ticket I raised. Kindly resolve this issue as it is already 10 days after the transaction failed and Phone Pe failed to refund my money back into my bank account.

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar

Sir,
I tried transfer of ₹20, 000 from axis bank account no-[protected] to sbi bank account no - [protected] two times on 14th october and one time on 15th october 2018 via upi on phonepe app. But amount credited was only one time on 14th october and one time on 15th october whereas amount debited two times on 14th october and one time on 15th october.
I complaint the customer service of phone pe app as well as banks.
But refund was still not done.
Kindly look into this matter.
Thanking you.
Chandan barnwal

PhonePe customer support has been notified about the posted complaint.

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Nov 9, 2018

Hi, we are here to help! Please Inbox us your registered contact details. We will revert shortly. Regards, Team Axis Bank.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122001

I had made a transaction of rs 5000 on 3rd nov 2017 from airtel digital card to another online wallet (Phonepe), the issue is - amount deducted from account my airtel virtual digital card but not credited in account wallet.

I raised the complaint more than 100 times in airtel and phonepe but they didn't give any solution, everytime they said that it's done from there side. Phonepe team is saying that they didn't received the money also transaction id not generated for the same at their end.

Please find the attached transaction snap of my airtel app.

Please suggest the next course of action as it have been more than a year and still i have no solution.

+1 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

As i mentioned in the subject, i have made a transaction today, amount has debited from my account but amount has not delivered yet to the recepient.
Please check and resolve the issue as soon as possible.
I have trusted phonepe a lot while doing transactions as i have done so many transactions with phonepe but this is the first time i am facing such issue in phonepe...

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala

On nov, 2018 i had send a 500 rupees through phonpe app to rifas c.k.
Transaction id-(P1811011728006055615196)
The money is deducted from my Bank account and in phonepe app it is showed as transaction is succesful.but the recipiant said that he didnot recieve money on his account.but transaction is showing in his app as succesful.i asked him several times is money is recieved.but still he was saying money is not credited into his account.i think he is try to cheat me.kindly credit the money into my account from his account if he had recived mony.else tell phoepe to credit my money back into my account.expecting a good action and reply. Recipiant details-
Name-rifas ck
Transaction id-P1811011728006055615196
Mob no-[protected]

+2 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had made a payment through my phonepe wallet with transaction id: p1811051052133902233839. Order amount was rs. 459/- on flipkart. The balance got deducted from my phonepe wallet, but the order was not confirmed on flipkart. I contacted flipkart and inquired and i got information that the payment was not received from phonepe. I contacted phonepe and requested to look in to the matter. 2 days are gone but nobody from phonepe has taken care to even reply to me. Still flipkart has not received the payment and now the items that i was ordering on flipkart are not available at the prices they were available previously. Phonepe is not recommended. I will never recommend anyone to use it. Their service is really poor and please don't be victim of their poor services.

PhonePe customer support has been notified about the posted complaint.

View replies

P

Patel Shivani

from Surat, Gujarat

Nov 7, 2018

I have money transfer to account [protected] transfer by the pending from worg account no please my account return money by 5000thusands Case I have requested my account[protected].please give my account.

R

Rahul Kr Shah

from Churachandpur, Manipur

Nov 7, 2018

Why my phone pe is blocked, all my bill payments were made by the primary mob. No... As soon as possible to unblock the phone pe

wallet balance deducted and order not confirmed - Comment #3264503 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Website: www.phonepe.com/en/index.html

I am a regular user of phonepe and have been using it regularly. I bought gold, did online shopping, received cashbacks, linked my bank accounts, etc.

Yesterday, i tried to open the app and i got message that my account has been blocked. I contacted their customer care but no satisfactory response was given. They are only vaguely saying that 'terms and conditions' have been violated. I asked which terms and condition have i violated, then they are not giving any proper response.

My money and gold remain trapped with phone pe and that too without any satisfactory explanation.

My account is blocked, without giving any proper information.

Government of india should take strict action against such arbitrary and unilateral decision.

Kindly help me to unblock my account and release my money and gold with phone pe.

Nov 6, 2018

Complaint marked as Resolved

there was no email, or call, but I could log in without any hassle and my wallet amount along with gold were found intact.

PhonePe customer support has been notified about the posted complaint.

View replies

S

Somesh Negi

from Gagret, Himachal Pradesh

Nov 7, 2018

I have done a transaction on dated 20 Oct 2018 of Rs 2893.which has to refunded back.yet it was not refunded

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Nalanda, Bihar

I am in lot of problem from last 4 days.
Phone pe does not take serious action.
I transferred 49000 rupees to another account from phonepe app on 02.11.2018 but payment is still pending. Amount is debited to my account.
My utr no.[protected]ticket id: 27261871
Phonepe transaction id: p1811021414035432891745 when i talk in to customer care, he said wait 3 days for solve your problem.
After days, they are not giving any answer correctly.
I am very disappointed by customer care behaviour.
I need money. I'm in a lot of trouble.
Please help me.

Nov 7, 2018

Complaint marked as Resolved

After 5 days they credit to benifeciry

PhonePe customer support has been notified about the posted complaint.

View replies

J

Jaivardhan Singh

from Devli, Rajasthan

Nov 7, 2018

Phone pay can be don't resolve problem for costemer and complete transection may be don't complete.

transaction pending last 4 days. - Comment #3264438 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My phonepe account has been blocked and i was having ₹1090 withdrawal amount which was refunded after cancellation of an order on flipkart. Also some of my previous refunds are yet in pending state, this is serious case of negligence and sheer irresponsible activity as a company. They are not here to rob the customers but to provide them convenience of online transactions. Hope that you help us in this regard.

PhonePe customer support has been notified about the posted complaint.

View replies

S

srksrk3

from Thiruvananthapuram, Kerala

Nov 7, 2018

I booked tickets trough IRCTC app and payed payment trough phonepe me has been debited from bank successfully and in irctc it's showing confirmation from bank end what should I do now.can book new tickets and if go for new booking and when would get my debited money back

my phonepe account is blocked for no reason - Comment #3264485 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ranchi, Jharkhand, 834002

Website: PhonePe.com

Phonepe is a payment app.

Phonepe suddenly block my wallet and de active my phonepe wallet and when i ask them to active my account they say its not possible. He cheated my people including my friends

Phonepe is a money fraud app

Please take this complaint seriously

So, i request to google play store to band this app from your store.

Therefore no other people cheated by the app

PhonePe customer support has been notified about the posted complaint.

Nov 06, 2018

Updated by doll0410 Take the Proof of My Money Fraud by the PhonePe

View replies

A

Atul Bopche

from Durg, Chhattisgarh

Nov 6, 2018

Transaction details: ID: P1810270835398573375690 Amount: Rs. 2000.0 Issue with Fund Transfer of Rs.2000.0 Status = Pending Transaction Date = 27/Oct/2018 08:35:43 Please select relevant option

Atul Bopche's reply, Oct 30, 2018

Please jaldi se refund kr dijiye ye mere collge fee ke

Atul Bopche's reply, Oct 30, 2018

Sir mai money transfer kar tha tha but money pending mai chala gaya but abhi tak money refund nahi hua hai three days se zayda ho gaya ..Sir please help me soon...

A

Amar surya

from Delhi, Delhi

Nov 7, 2018

DearTeam,

I am Amar my electricity bill payment Rs1045 deducted but till now refund is not reversed in my sbi account. pls confirm how long it will take.

date: 01/nov/2018

phonepe scam my money of rs. 22251 - Comment #3264278 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 743008

Website: [email protected]

I have 3500 in my phonepe wallet and when i want to withdraw e kyc services are temporarily unable it's been weeks i have been trying i m sure it's not because of my internet connection i m sure about that! I even look into my phonepe profile i have provided my pan card and it's green tick still i can't withdraw my withdrawalable amount! If kyc is not working why do u guys allow to top up i[censored] cannot withdraw i need this to be solved asap if it's not done by today i will definitely look for something else so that no one gets into problem like me

PhonePe customer support has been notified about the posted complaint.

View replies

N

Naveen kumar D.G

from Palghat, Kerala

Nov 6, 2018

I tranfered some amount to my mom for RS, 4900.My transaction is pending but the amount is debited from my sbi a/c no.9359.The transaction was made on 31st October at 04:59pm.

please return my amount .

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.phonepe.com

I was using phonepe till today morning without any problem. But suddenly a message came and told me your account has been blocked. I contacted their so called customer support which is not even helping. They told me i violated their term and conditions which is top secret that they are not saying. What is this? They simply close an account and make us forget about our money. Please help me. I am not a fraud and doing phonepe for genuine transactions only. Solve it asap. I need to do more transactions.

+1 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi i transfered funds and amount has been debited from my account but transaction is still pending.
Kindly resolve my query upi reference no is
[protected].
Kindly tell when amount will be transfered as this transaction was o[censored]tmost importance.
I would be thankful to you if you will transfer the said funds to the concerned account and if not then kindly refund the same.

PhonePe customer support has been notified about the posted complaint.

View replies

V

vishal navle

from Alampur, Telangana

Nov 6, 2018

Waste.. once your phonepe wallet deactivated it cannot be activated again.. I don't understand why we can't activate it... Now it's waste to use this app .. you won't get any cashbacks

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Malappuram, Kerala

I have send cash to my friend 2100/- on 1/11/2018.But the transaction was failed.He did not credited the amount 2100/- and the amount is debited from my account .
Date Of Incident :- 01/11/2018
Transaction ID :- P1811011331466756465367
Mobile Number :- [protected]
i have just contact the customer care, but the amount is not credited yet.so please kindly refund my amount to my account.
Thank You

+1 photos

Nov 5, 2018

Complaint marked as Resolved

Thank You .The amount has been credited to my account 2100/-

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 201301

Phonepe blocked my account for no reason and when asked the customer care they do not provided a valid reason they said its due to security reason i asked what have i done they said we dont know and now my account cannot be restored They are having my all bank details and they were taking it so lightly tht i cant express, this is the the type of service they are providing .

+1 photos

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sonbhadra, Uttar Pradesh, 324008

My phone pe Account [protected] blocked today without any reason even today i did not made any transaction nor any activity...then also why did u blocked my phone pe Account????

i did not maje any suspicious activity also only i used to send money to my contacts as they are in need of money and then received back from them in my a/c

what is wring in it???

u blocked my wallet without any strong reason ..

u have to unblock my wallet immediately...

+1 photos

Nov 11, 2018

Complaint marked as Resolved

Account got activate after your interfere now wallet is live like before... thanks for rgarding this ans they did nor send me any msg nor any call after complaining to u... thank...xxxxx

PhonePe customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines