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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

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Address: Hooghly, West Bengal, 712235

Website: phonepe app transaction failure

Respected Sir,
I beg to inform that I did a transaction from Sbi account ([protected]) to Axis bank account ([protected]) through PhonePe app on 23.11.2018. The transaction failed due to technical issues. I lodged a complain to PhonePe customer care & mailed at support.[protected]@sbi.co.in . I haven’t yet received the deducted amount. I am providing the detailed information of the transaction below:
Amount debited- Rs 15, 000
Date- 23.11.2018
Time- 4:06 PM
Reference no- UTR:[protected]
Transaction ID- P1811231606426606657476
Please kindly look into the matter urgently.

contact number [protected]

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Axis Bank Customer Care

from Pune, Maharashtra

Nov 29, 2018

Hi, we request you to liase up with the account holding bank from where the money has been debited for further assistance. Regards, Team Axis Bank.

N

Nihar Sawant

from Nashik, Maharashtra

Dec 3, 2018

Even I'm facing the same problem. These phonepe people are [censored]S!!!

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Address: 752055

Sir,
I have made a trasanction of 3504/- on 23 november through upi (In phone pe app) which was failed.
(I am attaching details of that failed trasanction)

I have contacted phonepe authorities regarding this issue. They denied having any issues by phonepe.

I have contacted also sbi customer care service. They also denied helping to resolve this issue.

It has been 6 days. I dint get my refund. And not credited in receivers account too.

I am demoralised contacting all other customer care services of phonepe and sbi.
I want my refund instantly in my bank account.
(Attaching all the details of failed trasanction and bank deducted mini statement) (Utr no also there)
Please help.

+2 photos

Nov 29, 2018

Complaint marked as Resolved

Fraud calls are coming by this data.

PhonePe customer support has been notified about the posted complaint.

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Address: Kamrup Metropolitan, Assam, 781028

Website: PHONEPE

I transferred an amount of rs 10000 to my friend (Mobile no.)[protected], through "money transfer to contact" option in phonpe app, amount deducted but not credited to receiver and in app it is showing that transaction is failed and rs 10000 will be refunded within 1 working day. Please solve my problem as it's already been 3 working days since the transaction date and the utr number given by them is showing invalid in sbi website. The transaction was done on 25/11/2018 at 7: 43 pm

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Address: 509102

Website: i loss the 4000 rupees

Sir,
[protected] transfer the sbi account last 4 digits no 6805 UTR[protected] i mestake the account number only 10 digits are entered but currectly account number is 11 digits pleace kind me sir return my ammount in my sbi account no [protected].
please return the my account sir,
your faithfully,
menugonda kurumaiah,
A/C No [protected],
Cell No [protected].

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Address: 121106

I transfered an account of 3100 to my friend (Mobile no.)=[protected], through upi with transaction id[protected] in phonpe app, amount deducted but not credited to receiver and in app it is showing that amount has been credited to recipient's bank. Please solve my problem. The transaction has been done on 27/11/2018 around 7pm to 8 pm.
Thanks...

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Nov 29, 2018

Updated by Prigya Resolved

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Address: New Delhi, Delhi, 110044

Website: www.phonepe.com

Hello, today 27th nov 2018, i had a hectic experience using phonepe, very very hectic.

I was doing payments to a user through upi transfer, and while doing first 5000rs payment, the app pin code page lagged, so the pin went wrong so it failed. Okay, so i tried again, and the payment was pending but the money was deducted, this is the payment ref id - p1811271539408521577869

Then i tried again and again, needed to send 10000 rs, but 5000 transfer wasn't working, so i tried 4900rs, and that succeeded twice.

But the two time tried 5000rs payment is still on pending in the app, and one of their transaction's money is deducted from my bank account. The first reference id i have already given above, and the second id is - p1811271554342608056350

Please make sure i get my lost money back!!

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S

Santraj Dharashivkar

from Nashik, Maharashtra

Nov 27, 2018

Recharge of ₹498/-to koi no. Failed but refund not. Credited to my account even after 10 days.

amount deducted but not transferred nor refunded - Comment #3283614 - Image #0

க

கணேஷ் குமார்

from Salem, Tamil Nadu

Nov 28, 2018

Worst using for phonepe app so don't use phone amounts will be debit

amount deducted but not transferred nor refunded - Comment #3284489 - Image #0

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On 26th november 2018 @7:45 pm, i have done a recharge of rs. 509 on a mobile no. That has been done successfully and a received a deduction sms from bank also. Meanwhile at 7:52 pm, i received another deduction sms of the same amount rs. 509 from my another bank, which i did not even used. We can not pay any bill or recharge without putting account detail or otp. So how it could happen. Now my major concern is that, without any input from my side and without any intimation from your side, how phonpe can deduct any amount from my other accounts, which detail is not even saved in that app. This is hilarious. Now i have a major security issue with phonepe that any time i can get a sms about any deduction. *what is the security of my money?* i want to resolve this issue as soon as possible. Because i can not even trust this phonepe. Its a major disaster.

+1 photos

Nov 29, 2018

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by divyasah @phonepe.. I want my amount of rupee 509 back.

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Website: PhonePe

On 20.11.2018, 5:23 pm i was transferring 6000 inr to [protected] but due to inserting of last digit wrong all the figure transferred to [protected] but i also mentioned the name of receiver.

My money is stucked to unknown persons account.

Now i want to know that how it is possible to transfer the money to wrong account number, even after i am also mentioning the name of receiver.

Kindly i am requesting to you for please help me to return my money back.

Hope for the needful action.

My basic details ;
Name - yashpreet
Contact no. - [protected]
Email id - [protected]@gmail.com

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Mr. Sailesh tiwari send 500rs via phonepe through upi transaction to mr. Avnish pandey, amount debited from sender's account but not yet received by recipient account. Transaction id -=p1811202328284403773434, 20/11/2018 at 11:28 pm. Its now 6 days amount is not yet received by either sender or receiver.
So please kindly refund our money.
Thanks
Mr. Sailesh tiwari

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S

sourav#mondal

from Darjiling, West Bengal

Nov 26, 2018

My mobile number is [protected], by mistaken my friend deactivate the wallet account. Please tell me the procedure to re activate the wallet account.
Thanks
Sourav Mondal
Warehouse Admin
West Bengal, India

amount debited but not credited to recipient - Comment #3281757 - Image #0

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I did a money transaction at one of the Patanjali stores in Hyderabad on 23rd November for which I was supposed to get the cashback from phonepe as per their offers but I didn't received the cashback even after 48 hours of transaction. I raised a complaint in phonepe app but no response has come till now.

Please look into the matter and do the needful as soon as possible.

Thanks

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V

Venky army

from Hyderabad, Telangana

Nov 29, 2018

Please activate my phone pay wallet

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Address: 575025

I had booked my ticket from phonepe but i didn't get the pnr number till now and it is showing that transaction is successful
My train is at tommorow night so plz do fast i get to know weather my ticket is confirmed or not
Plz inform me fast because if my ticket is not booked then i have to book my new ticket becuze i have to go tomorrow so plz be fast and i want my refund as soon as possible
Ticket id no. 29337314
Transaction id c1811241809066137341243
Contact [protected], [protected]
Email [protected]@gmail.com

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My friend send me 500 rs through phonepe app amount debited from his account but not credited to me at midnight 21/11/2018. Transaction details:
Id: p1811212345521432351029
Amount: rs. 500.0
Please resolve my problem. Message to friend that 500rs is debited from their account is recieved on 22/11/2018 at 1:39 am.
Kindly please resolve uor problem
Thankyou

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N

Narmadha H

from Hyderabad, Telangana

Nov 26, 2018

Date of incident: 28 Oct 2018
I recharged my Jio number on 28 Oct, But Transaction is failed. The amount deducted is Rs 399.It will be deposited in 5-7 working days.I didnt get the amount yet.
Desirable solution:Requesting a refund

R

Rupeshkumarlanjhi

from Bhopal, Madhya Pradesh

Nov 26, 2018

मैं रुपेश कुमार लांझी दिनांक 1 नवंबर 2018 समय प्रात: लगभग 6:00 बजे जिओ मोबाइल पर ₹399 रिचार्ज किया ₹20 का मुझे कैशबैक भी मिला लेकिन रिचार्ज असफल हो गया जिसका मुझे मैसेज भी मिला मेरे खाता से पैसा कट गया है लेकिन आज दिनांक 19 नवंबर 2018 तक मेरी राशि वापस मेरे खाते पर नहीं आया हैं।
Phonepe mo.no. [protected]

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I transfered 500rs to my friend (Mobile no.)=[protected], transaction id =p1811212343009581525807 in phonpe app through upi, amount deducted but not credited to receiver & and in app it is showing that amount has been credited to recipient's bank. Please solve my problem. The transaction has been done on 21/11/2018 around 11:00pm-12:00 pm.
Thanks

Nov 22, 2018

Complaint marked as Resolved

Resolved.Thanks.

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K

[email protected]

from Perundurai, Tamil Nadu

Dec 11, 2018

I transfered 5000rs to my brother (Account no.), transaction id =P1812010941414332586539 in phonpe app through upi, amount deducted but not credited to receiver & and in app it is showing that amount has been credited to recipient's bank. Please solve my problem. The transaction has been done on 01/12/2018 around 09:00am-10:00 am.
Thanks

amount deducted but not received by recipient in phonepe - Comment #3295860 - Image #0

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Sir amount debited for train ticket booking but ticket not booked for reference i am sending the message came to me and ticket i'd... Rs. 305 (Ticket fare: rs. 305, pg charges: rs. 0) has been paid for order ref: [protected] on irctc via phonepe. Date[protected]:41.. Ticket id is #28882900. "you've paid rs.305 to irctc via phonepe from your state bank of india account." ". Dear sbi upi user, your account is debited inr 305.0 on date[protected]:41:51 pm by upi ref no[protected]" so please solve the problem as early as possible

PhonePe customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by gaganvishnu Solve it as early as possible

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Address: 700113

Website: phonepe and flipkart

Phonepe was initiated a refund amount rs 671 /- on 6 th of november 2018 today is 17 th of november till now i did not get my refund. My contact no is [protected].
Below contain which was mentioned by flipkar/ phonepe in my account.

We have completed your request for refund. ₹671.0 as refund will be transferred to your phonepe wallet by thu, 15 nov. Credit card refunds will take 7 business days. For further details, please contact your bank with reference number p1811061347368430202863.

Nov 20, 2018

Complaint marked as Resolved

flipkart refund .

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A

A.k Jaiswal

from Jaipur, Rajasthan

Nov 20, 2018

Amount has been debited during transfer of money but transaction has been failed and amount has debited from my account. That transaction has done on 16 October 2018 but problem hasn't been solved yet. Time to time they exceeded the time of money refund.

refund not reflect my bank ac - Comment #3275516 - Image #0

S

Soniya Raju

from Bengaluru, Karnataka

Nov 20, 2018

I had made the IRCTC ticket booking payment through PhonePe on 7th of November and even after 7days no clue about the confirmation. IRCTC app there is no reference of my booking. PhonePe would require 4 more days to confirm? not sure wheather the payment has reached IRCTC. What if no seat confirmed? Very disappointing to see the neglent service.

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Website: Www.phonepe.com

In my phone pe account i have raised ticket in help line regarding adding bank account and shared screenshort message.with in 5 min i have received call from one person and asking me to revert back to some mail id with account details,
But i have checked same thing with phonepe support team they informed that they didnt make any such calls
And my concern is how that person would know details what ever i have shared details in that help line number including with comment and links he know .is this phonePe shairing such details...

Nov 18, 2018

Complaint marked as Resolved

PhonePe customer support has been notified about the posted complaint.

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T

Tanerao Singh Bhati

from Anta, Rajasthan

Nov 23, 2018

Money transfer through phone pe and debited from my bank a/c but yet not credited into another bank a/c . what would i do

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Address: Bangalore, Karnataka, 560029

Booked Ticket on IRCTC using PhonePe amount debited INR 1955.49 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Message recived from my bank as below:
Rs. 1955.49 (Ticket Fare: Rs. 1955.49, PG Charges: Rs. 0) has been paid for Order ref: [protected] on IRCTC via PhonePe. Date[protected]:21.

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JÀséém VJ

from Bengaluru, Karnataka

Nov 20, 2018

Dear phone pe 14 Oct I'm paid the electricity bill to the hubali electricity bill company the transaction is not send the money to right operator please I'm requesting you to please refund my money to my account 🙏 🙏

money deducted but irctc website shows pending from bank end - Comment #3276573 - Image #0

S

Selvakumark | AVN Ayurveda |

from Coimbatore, Tamil Nadu

Nov 20, 2018

Sir I loss my money 90, 000 from my account through phone pe online transaction I not complain about phone pe my mistake only Can you give any solution for my fraud person transaction.

money deducted but irctc website shows pending from bank end - Comment #3276608 - Image #0

S

Shyam karmakar

from Siliguri, West Bengal

Nov 20, 2018

There is very bad service from phonepe company. Wallet activate to deactivate is not possible to there. Pura ghatiya. Plz update

A

Arunk0143

from Chennai, Tamil Nadu

Nov 20, 2018

My Phone pay wallet has been deactivated by mistake and my refund till now is not created in my wallet .how do i get it activate.

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Address: Rampur, Uttar Pradesh, 244901

Website: www.phonepe.com

I order a product at flipkart payment done successfully by phone pay amount was 1159 debited from my state bank of india transaction id P1811021250492733850173 and 30 rs debited from my phonpewalet. At the date of 2.11.18 same date i cancel the order at flipkart
phonepay claimimg they done the payment refund successfull i got a 30rs in my wallet but didnt get money in bank account.for returning money they are just giving an ARN no 75105178307001428125460 And saying to coordinate with bank
13 days to go after cancel my order i don't get my refund yet in my bank account.

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F

fai619

from Hyderabad, Telangana

Nov 16, 2018

I did a transaction of 300 rupees to my friend. The bank had deducted the money with the UTR number[protected]. But the transaction got failed. How will I get my refund. The support option in your app is giving some weird explanation that I can’t understand. Please let me know what you can do.

M

Madhugowdaar

from Tiruvannamalai, Tamil Nadu

Nov 20, 2018

I am not able to sell (gold) it is showing error message “ for security reason we have declined transaction please try after72 hours “ please solve my query very quickly thank you

Madhugowdaar's reply, Nov 14, 2018

My phone Num 9591721222 e mail [email protected]

Madhugowdaar's reply, Nov 14, 2018

Gmail [email protected]

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Address: 721431

Respected sir,
I was sending amount of ₹500.00 to krishnendu pramanik using phonepe upi, which transaction ID P1811012204082456417331on[protected] & amount debited from my account on[protected] but receiver not received still now.then i was complainted against transaction through phonepe apps but yet still no respond from you.so please take the necessary action as soon as possible.
Thanking you.

+1 photos

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Jagmohan A Vishwakarma

from Itarsi, Madhya Pradesh

Nov 16, 2018

Sir mai 3/11/2018 ko phonepe ke dwara sbi a/c se 10000 transfer kr rhi thi failed hua transfer sbi a/c se 10000 debit ho gya but samne wale ke ps credit nhi hua jiska transaction

non receivable/refundable fund - Comment #3272395 - Image #0

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Address: 606601

Website: www.phonepe.com

Transaction amount 246 still not received, tmade on 27 oct. Phonepe customare care said it will be reslolved on 1st nov, and then they said it will resolved by5 th nov, again i called to phonepe they said it will be resolved by 10 th nov, now they said it will be resolved by 15 the nov. Ticket26655496. Every time they shifting the dates only, my money not refunded till now

+2 photos

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D

Devanand Devrao Kirtak

from Pune, Maharashtra

Nov 13, 2018

Phone PE par Mera no.[protected] hai please active Kar de wallet Kam nahi Kar Raha hai sir.plese help me

Devanand Devrao Kirtak's reply, Nov 5, 2018

My no8975774474 is block please help me

D

[email protected]

from Nizamabad, Telangana

Nov 13, 2018

I want to reactivate my phone pe wallet immediately due to my mistake I deleted my wallet account I call customer care but no response. So please activate my phone pe wallet

H

Hemraj Nikumbh

from Dhule, Maharashtra

Nov 15, 2018

My money transfer to ac no. [protected] instead of [protected] SBI
so kindly refund my money to my account.
above transaction happen on dt. 09.07.2018
Money transfer by My friend Mobile number is [protected] Dipak Sonar

My NAme is Purrushottam Foolsingh Patel
Mob.[protected]

V

Venkateshj45

from Ongole, Andhra Pradesh

Nov 16, 2018

I used phonepe to book train ticket on irctc website and the transaction failed as a result my money was deducted.so please resolve this issue as soon as possible and my transaction I'd is[protected]

phonepe money not refunded - Comment #3272393 - Image #0

S

susmitha rajuri

from Hyderabad, Telangana

Nov 16, 2018

Hi, My friend made a transaction on 4th Nov 2018 ..phone pe says that the amount were credited but I didn’t get any message from bank ..it’s been 8 days ..when I call the bank people they say that no transactions were made to your account ??
So how should I proceed now ??

M

Mohamed Haji

from Kottaiyur, Tamil Nadu

Nov 16, 2018

I send 1000 rs to an account on[protected] with reference to this transanction id
P1810251736463939851394 through phonepe but the money was not got by the reciever.till now transaction was in pending when will the reciever get money.

M

Mohamed Haji

from Kottaiyur, Tamil Nadu

Nov 16, 2018

My transanction id is P1810251736463939851394 when will the reciever get my money or else refund my money back .

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