PhonePe Complaints & Reviews

I have tried a irctc train ticket booking through phonepe app. The amount has been debit from my bank account through phonepe. But the ticket is not booked. I checked in my IRCTC account which shows, payment is pending from bank end. Please check this problem and do needful.
Herewith I have attached the screenshot from my irctc account with the reference id number.

Hi.. I have sent money through the phone pe around 49000 before 3days.. But still it has not got credited the amount to the receiver account.. I have raised the ticket within 10mins of the transaction.. But they are convincing telling that.. It's the problem in receiver bank. I have checked with the bank too.. But no issue in bank.. They are making fool.. They don't have exact solutions and cannot support in time.. Mr phone or plz credit my amount back along with the interest amount i have paid.. I never use this app..

On 14th october i transact ₹1000 to reciver account (Sbi)
In phonepe transaction it is showing successful.. But till now not recived any ammount to the receiver.
Lastly i called to phonepe support then they said that contact your reciver bank with utr number but reciver bank unable to check any other utr number.
Again i called to phonepe they suggest me to put charge back form in your sender bank (Paytm).

Paytm payment bank not accept my charge back form because money transferred to correct account number.
Finally no one listens to my words.. Now 1000 rupees already pending from last 12 days.
I am putting consumer case against phonepe also

What i have to do... Any suggest me please ☺ ☺ ☺

Today i charged my metro card for rs 200 card no [protected]. Phone pay failed in making payment to delhi metro but refund ed rs 150/ to my bank account & phone pay voucher credited for rs 50/. So why you credited voucher for rs 50/ when transaction got failed. You could have credited my account for rs 200/. Now if i recharge metro card then i will not get rs 50/. Kindly clarify regards mukesh kumar tyagi [protected]/email [protected]@gmail.com

Transaction date : 16 oct 2018
Amount of transaction : rs. 3676.46

Ticket booking at irctc using credit card through phonepe
Amount deducted from the credit card but irctc confirmed as failed transaction, i. E. Ticket was not booked.

Phonepe is not refunding the money stating that their transaction with irctc was successful, and only on confirmation from irctc they will take any action.

I have an account registered with phonpe with email id: [protected]@gmail.com and number [protected]
I used debit card on merchant site to pay rupees 647, and then i cancelled the order, merchant initiated the refund but phonpe stuck my refund of rupees 647 and they are not giving my money back.
I will provide you with details like arn number

There they are showing that money has been transferred to your ac but that is not the case, i cannot see any money there they are lying and ate my money.

In this below picture, it's showing that refund has been successfully transferred by flipkart, but phonepe has not credited the same in my bank ac

18/10/2018
Close wallet option in the wallet, which closed my wallet and took away all the money (Rs 800+) in wallet, the wallet can not be reopened and money couldn't be deposited to the account. I accidentally touched close wallet option and it directly closed the account with out asking me for the confirmation. I had long conversation with customer care and they are not ready to re activate my wallet. They are filling their pockets with our money by this close wallet option.
Please check into this issue and try to make it not happen to any one else.

My phone pe linked details
Satya aditya pantham
Aditya. [protected]@gmail.com
[protected]

I have refered some of my friends to phonepe, initially they provide me cashback (Ie, 100rs for every refered friends) for few of my friends and later on they started cheating for the referal which i made, they didn't provide me cashback for remaining friends and so that i have raised a ticket on phonepe, they replied stating referal cashback credited with incorrect transcation id but i didnt received any such cashback, stil they refuse to credit money. So friends please dont refer anyone for phonepe

My name is santosh ganesh potsure i am transfer money by phone pay to Indian bank pune ambegaon branch saving account no. [protected] amount Rs. 850/- cannot credited to their account on dated 14/10/2018 at 11:56:48 pm. but amount rs. 850/- debited to our State bank of India Mangaon branch (raigad district ), Maharashtra. saving acount . so please kindly help us.thanks

I saw a offer on phonepe for pizzaHut. Up to ₹125 Cashback, valid twice per user on transactions via PhonePe at Pizza Hut
Cashback amount can vary between ₹35 to ₹125...
I paid the amout via phonepe at the outlet... But didn't get cash back, and now they are trying to cofuse me with a different offer... I am uploding screenshot for both of the offers..

Hi team, i have Rs.10000 stuck at my wallet.i have raised concern to phonepe kn 11th october.till now no action from them.
Initially they asked me to wait till 15th oct but when i called them today on 16th october they are asking me to wait till 18th october.
Incident Number:

Re: Issue with the wallet closure : CL1810110009382378349644

Customer care people are giving false info. And they are not providing any mail id to escalate...It is tooo diagusting .
Please help me to get the amount to my bank account.

This app really sucks in the matter of cashbacks. I have made more than 3 transactions through phonepay app and the transaction history is also not available in the app nor did i receive any cashback. In addition to this the app does not have proper customer support services also.
Need to improve your features a lot to make it convenient for users. Paytm feels much safer and easier to user than phonepay.
The last transaction I have made is for foodpanda and i received no cashback plus there is no transaction history also available.

9/10/2018 I did a recharge through my Jio app UPI section Rs 349 plus 50 rupees voucher. My transaction was successful and deducted from my bank account. But recharge was not credited to Jio number. I request both phone pe and Jio customer care executive to refund my money.but still not refunded. I have done that recharge on this number [protected]..

Contact me at [protected]

There was an offer on flipkart in big billion days sale which was on 10 oct 2018 to 14 oct 2018 that if i will recharge for the amount greater than rs.300 i will get rs.150 instant discount so i rechargerd with rs.399 and it showed me that rs150 instant discount applied and i had to pay rs.249 so i paid it but due to rupay card of paytm bank the amount doesn't show in the otp sms and i paid after that i checked my bank statement it showed they deducted rs.399 from my account. When i contacted they said they will help me within 24hrs and then they closed my ticket and i didn't got any solution.

I have made a transaction for rupees 15000 from my icici account to my hdfc bank account today. The transaction wasn't successful and the status of my transfer is still failed, but the cash deducted from my account.

Resolve this issue as soon as you can since i'm very much concerned about my money.

Id : p1810151124276917922680
Date: 15/10/18

I've added my kyc using pan card, still phone pay is not allowing me to transfer money from my wallet into my account. It is showing message e-kyc services are temporary unavailable.

Even if i am trying to close the wallet account, still it is showing me error.
There is no positive response from consumer support as well.

My money is stuck which i urgently need it. 10000 is not a small amount.

Sir
I have purchased an item from myntra during their big fashion days sale. The transaction id is - p1810102342176264214457 and the amount of transaction is inr-6637.5. There is an offer in myntra upto 200 cashback for above 2000 rupees purchase through phonepe. And then i made my transaction for all these offers. But after my transactions i didn't get my cash back. I have already registered the complaint in myntra through mails and their help desk after 24 hours of my transaction. But nothing has changed. And right now they are saying that the issue has been solved. But they didn't give my cash back. I have gone through a very bad phonepe help desk support. Because they are saying again and again the case has resolved. But now they are saying the issue is related to myntra. But myntra already declined they have done all the things for the transaction. So please speed up this cash baack issue as soon as possible. The relevant screenshots about my transactions and complaints are given below.

Since i have money in my wallet, i'm unable to withdraw due to e-kyc services not updated. It says e-kyc services are temporarily unavailable whenever i attempt any transaction. I also mentioned this issue to their concerned authorities but still ain't helping me out of this as they say they are beyond uidai regulators. Please resolve this issue asap.

I have made a couple of transactions for rupees 5000 and 2811 from my phone pe wallet to my indian bank account a month ago. The transaction wasn't successful and the status of my transfer is still pending.
I have already lodged a complaint regarding this issue but till now it hasn't been resolved or i have got any proper response from phonepe side.
Resolve this issue as soon as you can since i'm very much concerned about my money.

I booked my ticket on irctc app using phonepe and i got transaction successful but there is no ticket confirmation by contacting irctc they told that ticket was not booked but by contacting phonepe they informed that transaction is completed successfully, also they told that if you got ticket money won't come otherwise money will return back. Because of that i can't book my ticket on other train atlast i am going on by using general ticket