PhonePe Complaints & Reviews

Address: Patna, Bihar, 800001

Website: www.phonepe.com

Dear user,

Phonepe,

If you have deposited your money in the wallet and due to the problem of e-kyc you are not able to deposit that money in the bank then this method can be prove to be very good for you.

1st order any sport shoes from flipkart and pay with phonepe wallet.
After you buy that product, raise a complain with quality issue, you need to return it and request for refund in your bank account and provide details of flipkart.

After your product is returned, your money will be directly transferred to your bank account with in 2 working days.

Note:- you can buy any product that you want to get refund easily after return product.

You also use this trick and turn your black money into white money.

I also used. Hahahhah.

Thanks for read.

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S

sravs chinni

from Hyderabad, Telangana

Oct 30, 2018

Amount not credited to receiver in my account amount was debited

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Sir on october 14, 2018 i made a payment for a laptop of rupees 61990, at flipkart through phonepe from a debit card but the transaction is failed, but money is deducted of 50000 because due to limit of card is this. Phonepe at same time give message that money is deducted it will return in 5 days so i tried once more but another transaction failed, but, today is 28 october, 2018 till now i wait for 15 days but still money is not return please help me and request both phonepe and flipkart to see this and make my complain as priority i provide the both photo of message as bank statement and phonepe statement. Thank you

Oct 28, 2018

Updated by subhash Chandra barman all transaction number, POS everything provide in the message and I go to the bank they are telling money is not refund from them..

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Address: 401101

Website: Phone pe

Hello guys i booked a ticket of irctc on phone pe app but transaction was successful from phone pe end money deducted but at irctc app it shows pending from bank end that is phone pe i have notified them through their app but they give # replies of hi hello and that we have escalated this issue. But still not given the money back which is my legally still it takes them 3-4 days for checking a transaction i have given them so much proofs but still they are not helping
Below are phone transaction i'd and irctc id

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GURUNATHA S.B

from Bengaluru, Karnataka

Mar 28, 2019

Phonepe — phone pe irctc refund issue

GURUNATHA S B
Mar 18, 2019 Submit a Complaint
Hello guys i booked a ticket of irctc on phone pe app but transaction was successful from phone pe end money deducted but at irctc app it shows pending from bank end that is phone pe i have notified them through their app but they give # replies of hi hello and that we have escalated this issue. But still not given the money back which is my legally still it takes them 3-4 days for checking a transaction i have given them so much proofs but still they are not helping
Below are phone transaction i'd and irctc id

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Address: 560068

Actually i was expecting a refund of payment amounting 809 from phonepe but it is not received into my account but phonepe support just replies with giving an arn number and my bank customer care is not confirming any kind of such arn number and due to this my money is stuck in between i didn't received the payment into my account and for your reference i am attaching phonepe's message screenshot.

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A

ARFAT CREATION

from Panaji, Goa

Oct 29, 2018

I am recharge on wrong phone number please refund my money back

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M

moolaramhodoo

from Gulabpura, Rajasthan

Oct 30, 2018

Sir my mo [protected] i am use phonepe date[protected] ko mene mere dusre account no [protected] state bank of india ifsc SBIN0RRMRGB me rs 25000 transfar kiye the bank of baroda ke acc [protected] se rs 25000 debit ho gaye but dusre acc me pement nahi aaya plz help me

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moolaramhodoo's reply, Oct 26, 2018

agle account bank statment

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Address: Guntur, Andhra Pradesh, 522006

Dear Sir/Madam
I have two bank accounts. Yesterday that is on 27th october of 2018, I have transferred Rupees 5000/ from one bank account to the other bank account.
Transaction did not complete but however amount got debited from the source but did not get credited to my other account.
Kindly look into the matter and resolve the issue at the earliest.

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A

AamirKhan6

from Bhopal, Madhya Pradesh

Oct 29, 2018

Im expecting a refund of rs.497/-.
Phonepe gives me the ARN no. For the bank reference and bank asking me for the UTR no.
And the refund is stuck between bank & phonepe.

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M

Mohammad Ehteshamul Haque

from Lucknow, Uttar Pradesh

Oct 31, 2018

Phonepe number:- [protected].
When i was paying my electricity Bill phonepe showed Rs 20 cashback but after i paid bill, i didn't get any cashback. I want my cashback. Rs 20 is not much valuable but rule is rule.. just paid my cashback.

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S

Sumitha Thanappan

from Thrissur, Kerala

Oct 31, 2018

I am sorry to say that my phonepe account got blocked due to incorrect pin. My area has very less network connectivity and i received many pin a bit delay. Please unblovk my account so that i can benefit from it.

Thanks

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Sumitha Thanappan's reply, Oct 21, 2018

my mobile number : 9444682755

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Hello,
I have added money into my friend phone pay account on 07.10.2018 but the amount was debited to my account on 08.10.2018 and the transfer was failed and my friend didn't received the amount and he raised the issue to phone pay on 21.10.2018 and could u resolve the issue as soon as possible.
The amount debited to my account is rs.2250 and the amount was transferred from andhra bank debit card.

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I have tried a irctc train ticket booking through phonepe app. The amount has been debit from my bank account through phonepe. But the ticket is not booked. I checked in my IRCTC account which shows, payment is pending from bank end. Please check this problem and do needful.
Herewith I have attached the screenshot from my irctc account with the reference id number.

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Address: 560049

Website: Phone pe app

Hi.. I have sent money through the phone pe around 49000 before 3days.. But still it has not got credited the amount to the receiver account.. I have raised the ticket within 10mins of the transaction.. But they are convincing telling that.. It's the problem in receiver bank. I have checked with the bank too.. But no issue in bank.. They are making fool.. They don't have exact solutions and cannot support in time.. Mr phone or plz credit my amount back along with the interest amount i have paid.. I never use this app..

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Address: Chennai, Tamil Nadu, 600082

On 14th october i transact ₹1000 to reciver account (Sbi)
In phonepe transaction it is showing successful.. But till now not recived any ammount to the receiver.
Lastly i called to phonepe support then they said that contact your reciver bank with utr number but reciver bank unable to check any other utr number.
Again i called to phonepe they suggest me to put charge back form in your sender bank (Paytm).

Paytm payment bank not accept my charge back form because money transferred to correct account number.
Finally no one listens to my words.. Now 1000 rupees already pending from last 12 days.
I am putting consumer case against phonepe also

What i have to do... Any suggest me please ☺ ☺ ☺

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Address: New Delhi, Delhi

Today i charged my metro card for rs 200 card no [protected]. Phone pay failed in making payment to delhi metro but refund ed rs 150/ to my bank account & phone pay voucher credited for rs 50/. So why you credited voucher for rs 50/ when transaction got failed. You could have credited my account for rs 200/. Now if i recharge metro card then i will not get rs 50/. Kindly clarify regards mukesh kumar tyagi [protected]/email [protected]@gmail.com

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Raju Dhiman

from Delhi, Delhi

Aug 18, 2021

Dear sir/mam.

This is to inform you that i have successfully payment paid delhi metro rail corporation of rs 500 rs but cashier did not recharge my card. My card no 56031657.

I will thankful for listening my complaint and please resolve it as soon ss possible. My email ID is [protected]@gmail.com

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Address: Mumbai City, Maharashtra, 401107

Website: www.phonepe.com

Transaction date : 16 oct 2018
Amount of transaction : rs. 3676.46

Ticket booking at irctc using credit card through phonepe
Amount deducted from the credit card but irctc confirmed as failed transaction, i. E. Ticket was not booked.

Phonepe is not refunding the money stating that their transaction with irctc was successful, and only on confirmation from irctc they will take any action.

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Address: Amravati, Maharashtra, 444606

I have an account registered with phonpe with email id: [protected]@gmail.com and number [protected]
I used debit card on merchant site to pay rupees 647, and then i cancelled the order, merchant initiated the refund but phonpe stuck my refund of rupees 647 and they are not giving my money back.
I will provide you with details like arn number

There they are showing that money has been transferred to your ac but that is not the case, i cannot see any money there they are lying and ate my money.

In this below picture, it's showing that refund has been successfully transferred by flipkart, but phonepe has not credited the same in my bank ac

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Akhil U V Kottarakkara

from Nadapuram, Kerala

Oct 22, 2018

I loss money through prepaid recharge through phonepy. The recharge fail bt money loss .
Transaction id= N[protected]
Ticket number = 25501648

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A

Akarsh soni

from New Delhi, Delhi

Oct 25, 2018

I also facing sane problem with phonepe
I cancelled my order on Flipkart which I do payment through phonepe, but the below pics i'm showing says Flipkart successfully transferred it but phonepe does not transferred it to my bank account and when I contacted it to phonepe customer care they only says your amount is successfully transferred by us to your bank account these are the ARN no. Of refunded amount 886 and 789 and contact to your bank if it not showing on your account

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Shyam Psb's reply, Oct 26, 2018

You problem was solved or not

S

Shyam Psb

from Kasaragod, Kerala

Oct 26, 2018

Iam also facing this same problem with phonepe.I ordered in flipkart by using phonepe UPI payment method.later I was cancelled my order in flipkart.flipkart initiated my refund immediately. But phonepe was not transferred my money into my bank account amounting of rs8198
Transaction date:20oct2018

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Address: Hyderabad, Andhra Pradesh, 500084

Website: www.phonepe.com/en

18/10/2018
Close wallet option in the wallet, which closed my wallet and took away all the money (Rs 800+) in wallet, the wallet can not be reopened and money couldn't be deposited to the account. I accidentally touched close wallet option and it directly closed the account with out asking me for the confirmation. I had long conversation with customer care and they are not ready to re activate my wallet. They are filling their pockets with our money by this close wallet option.
Please check into this issue and try to make it not happen to any one else.

My phone pe linked details
Satya aditya pantham
Aditya. [protected]@gmail.com
[protected]

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I have refered some of my friends to phonepe, initially they provide me cashback (Ie, 100rs for every refered friends) for few of my friends and later on they started cheating for the referal which i made, they didn't provide me cashback for remaining friends and so that i have raised a ticket on phonepe, they replied stating referal cashback credited with incorrect transcation id but i didnt received any such cashback, stil they refuse to credit money. So friends please dont refer anyone for phonepe

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J

jayantaweb

from Kolkata, West Bengal

Oct 22, 2018

I bought a ticket on IRCTC app 16th October ticket isn't booked but money deducted from phonepe account...so neither IRCTC or phonepe take the responsibility of return the money.

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Balwinder Kumar Sharma

from Jagraon, Punjab

Oct 22, 2018

Please solve the problem

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Libin Raveendran

from Tiruvannamalai, Tamil Nadu

Oct 22, 2018

My money is stuck in phone or wallet. I also get back the money. Also cashback money is o[censored]se other than in phone pay

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My name is santosh ganesh potsure i am transfer money by phone pay to Indian bank pune ambegaon branch saving account no. [protected] amount Rs. 850/- cannot credited to their account on dated 14/10/2018 at 11:56:48 pm. but amount rs. 850/- debited to our State bank of India Mangaon branch (raigad district ), Maharashtra. saving acount . so please kindly help us.thanks

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Bqbu

from Kolkata, West Bengal

Oct 18, 2018

I have send 4000 money to my friend puloma saha via phone pe on 10th October in between 12-1pm..My payment id was P1810101218007125446844... but the receiver had not received any money but at that time the money also deducted from my account..so plese do some needful by which I can get my money.

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T

theelusiveframe

from Mumbai, Maharashtra

Oct 22, 2018

The amount of 3676.46 was paid to irctc on 16th october through phone pe for a ticket which never got booked. Irctc has confirmed this. Phone Pe is not refunding the money despite my best efforts. Please resolve. I am just being harassed where as they are just making me wait and providing false excuses. I trusted this company.

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Address: Patna, Bihar, 800018

I saw a offer on phonepe for pizzaHut. Up to ₹125 Cashback, valid twice per user on transactions via PhonePe at Pizza Hut
Cashback amount can vary between ₹35 to ₹125...
I paid the amout via phonepe at the outlet... But didn't get cash back, and now they are trying to cofuse me with a different offer... I am uploding screenshot for both of the offers..

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Address: 560029

Website: www.phonepe.com

Hi team, i have Rs.10000 stuck at my wallet.i have raised concern to phonepe kn 11th october.till now no action from them.
Initially they asked me to wait till 15th oct but when i called them today on 16th october they are asking me to wait till 18th october.
Incident Number:

Re: Issue with the wallet closure : CL1810110009382378349644

Customer care people are giving false info. And they are not providing any mail id to escalate...It is tooo diagusting .
Please help me to get the amount to my bank account.

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Website: Phonepe

This app really sucks in the matter of cashbacks. I have made more than 3 transactions through phonepay app and the transaction history is also not available in the app nor did i receive any cashback. In addition to this the app does not have proper customer support services also.
Need to improve your features a lot to make it convenient for users. Paytm feels much safer and easier to user than phonepay.
The last transaction I have made is for foodpanda and i received no cashback plus there is no transaction history also available.

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Address: Nagaon, Assam, 782002

9/10/2018 I did a recharge through my Jio app UPI section Rs 349 plus 50 rupees voucher. My transaction was successful and deducted from my bank account. But recharge was not credited to Jio number. I request both phone pe and Jio customer care executive to refund my money.but still not refunded. I have done that recharge on this number [protected]..

Contact me at [protected]

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Address: Gwalior, Madhya Pradesh, 474020

There was an offer on flipkart in big billion days sale which was on 10 oct 2018 to 14 oct 2018 that if i will recharge for the amount greater than rs.300 i will get rs.150 instant discount so i rechargerd with rs.399 and it showed me that rs150 instant discount applied and i had to pay rs.249 so i paid it but due to rupay card of paytm bank the amount doesn't show in the otp sms and i paid after that i checked my bank statement it showed they deducted rs.399 from my account. When i contacted they said they will help me within 24hrs and then they closed my ticket and i didn't got any solution.

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A

Aniket Dongare

from Mumbai, Maharashtra

Oct 16, 2018

Payment For
4111XXXXXXXX5967
₹ 10000
Txn. ID : N[protected]
Txn. Status : Successful
Debited From
Account
XXXXXXXXXXXXX9336
Central Bank Of India
: ₹ 10000
Bank Ref. No. : [protected]

PhonePe Complaints & Reviews

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PhonePe reviews & complaints page 146

use money of phonepe wallet if e-kyc is unavailable.

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transaction failed, money not refund

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phone pe irctc refund issue

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refund not get

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money transfer from one bank to another

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payment not refunded

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irctc ticket (pending from bank end)

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waste app to transfer amount...

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transaction successful but amount not received

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delhi metro card not charged for rs 200

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irctc ticket not booked, phonepe is not refunding amount

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flipkart initiated the refund but phonepe has not transferred my money it has been 11 days

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close wallet option

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referral cashback not received.

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money can't credited to receiver

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pizza hut offers complaint

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rs.10000 wallet amount

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transaction history and cashback

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recharge amount not credited to my mobile number

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deducted extra amount

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