PhonePe Complaints & Reviews

My amount is not credited but it is showing that amount is credited. I m so unhappy with this app. Non one is responding correctly i have been calling from 5days. Atleast u have to respond na. With out response then what is the use of creating this apps. Customer care is not at all perfect. Pls try to solve the as early as possible.900rs is not credited.

I have debited my electricity bill from phone pay, transation shows successful transaction. But, when i check my electric bill status i there still no change. I contacted to the electric office and my bank but they have no idea. But the money has deducted from my account. It was my last day payment. I had to pay externally to the electric office. I had to go through a lot. Sorry, guys i am very unsatishfied by phone pay.

I have transferred the amount rs. 1500 /- on 5.9.2018 to my friend account
Amount debited from my account but still it was not credited to the account
In phonepe it was showing transaction successful.
In bank also they are not ready to check they informing us to contact phone pe customer care i hv tried to customer care no also they also not answering to the cal.
Plz solve this problem

I had done recharge two days ago but we don't have any sms to done recharge. Amount is deducted in my account.. But there is no recharge response... Ocalled airtel customer care then he says that the recharge is not done by phone pay... Then how i will find my money back... I called phone pay customer care number so many time but there is no response... If you people don't resolve my problem so it is a worst effect for me... To use phone pay i am sending my utr number... If you have some information so email me my email i'd is [protected]@gmail.com...

I Avishek Sinha here by want to inform that on 4th September I did one transaction in Phone Pe.The Problem is that My Money has been debited from my state Bank account but the transaction status is showing its failed.The UTR number of the transaction id is[protected].And the Traction Id is P1809041741367277919034.So I don't know what is happening .But Please refund my money back as soon as possible.Here i attach all the document.I also have the state bank of India PDF of this trasction.Here i cant attach the full PDF that's why i attached a screenshot of that PDF. Please do resolve this problem as soon as possible.

I got a message from Phone Pay that money got deducted which I haven't booked.

1. I didn't get message If I booked ola they would have sent OTP which is must to start ola ride. All I got is money deducted from the account.

2. I got cashback of 11.5 rs saying cashback on 1st 5 booking but I've already booked more than 20 rides.

3. The old ride is not even reflecting in Ola app why? If I've book any ride it should display in Ola app as well.

4. I called many time customer care all they are saying you may have booked it through different login but as per phone pay security, you can not log in to multiple devices only through the same device in which your phone number is active. how is it possible?

However, I did a mistake linking my credit card for autopay not knowing it was a fraud they can deduct money making the false booking. and all they come up with mam please unlink your card or uninstall the app.

Payment of rs.7891 for dakshin haryana bijli vitran nigam (Dhbvn) electricity bill ([protected]) via phonepe (Transaction id: n[protected]) has failed. But rs.7891 is deducted from sbi account and phone pe customer executive told me sbi bank will give you refund in 7-9 working but bank already deducted rs 7851 to phone pe app payment partner. So i requested to consumer complaints officer to take necessary action for give my amount rs 7851 refunded to my bank account.

I made one electricity bill payment to south co. Through phonepe app on 27 jul 18 for 172/-. I got confirmed from phonepe that ticket no: 20770003 & transaction id: n[protected] was successful. But in the month of aug 18 i was charged with arrear amount 178/- for non payment of bill. While contacting with phonepe they are telling that our job is over & u go & contact with south co. On regarding this transaction id. While contacting south co. They are telling that we are unaware of this transaction. Now what to do. Pls help.
Thanks & regards.

I have shared my link to my freind. And my freind signup the phone pe with my link. And he add the bank account. And when he has done the first transaction he didnt get the cashback and same here i also didnt recieve the cashback. And when i call the customer care he says that it will take 4 days to credit the cashback. But it almost 4 days i didnt get the cash back....

Please provide me as much as information about my money has not added to account but notification has recevied i want the reason for why to not added the money in my default account i am requesting the amount which has not added to my account to please refund in my account as soon as possible i need urgently money for my personal issues to plese refund my money

Hi

I booked an irctc ticket on 1st sept 2018 via phonepe. Ticket costs325 debited from my account. But there is no confirmed ticket in my booking status. Its showing pending from phonepe.
Please dont cheat people like this. The ticket is for 30th dec 2018.
Please do the needful. Atleast refund my money. That is also fine.

Thanks ®ards
Athira
Phonepe id [protected]@ybl

I tried to pay a phone bill through Phonepe app which got denied due to some unknown reason and the money got deducted from my bank account. I instantly got a message stating that the money will be refunded back to the bank account. and i haven't got the refund yet..!! and somewhere it shows it takes upto 7-9 days
the problem is why does it takes so long to initiate the refund, what was the problem on my end. i could have done it from any other way if i knew this was going to happen, and why does phonepe deducts the amount if bill did not go through and why does it have to take this long
there are many other problems a common man face because of funds, and why do we have to wait for 7-9 days for the refund..??
this is so ridiculous

Though, I have did my KYC on the app, but still not recieving any cashbacks as it says KYC not done.
Contacted Phonepe customer service but they have a wrong number as customere care number..raised tickets but nothing happend..everytime i click on complete kyc link it opens the Phonepe app page in playstore..
Phine lootimg the customers..
And not providing any assistance is the biggest fraud happening..

I have done recharge on my jio number ([protected] )for 149 rs, amount has been deducted from my bank account but plan is not applied, this is second time phone pe cheated me, two times same issue done by phone pe .Today I did recharge, i didn't got recharge successful message from jio customer service.
Transactionn Id: N[protected])
My phone pe account number :[protected]

I have 02 mobile no. I. E. Jio network & bsnl network
I have registered both of the no. On phonepe
My mobile no. Registered with bank & phonepe is bsnl and was verified with my pan card on phonepe
My jio no. Registered with phonepe was verified with aadhar no.
I recharged the phonepe wallet and tried to return the amount to the registered bank but failed
The message flashes; e-kyc verification is required.
I am trying to register my bsnl with aadhar for kyc verification but an error is reflecting

My self mayank umrigar. I am paying gujrat gas bill 23 aug 2018 from phone pay application. My transaction number is n[protected].

I did not received the receipt for the same. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.
My transaction number is n[protected]

So please needfull.

Thanks,...

I was referred within a referral periods in which i will get an additional cashback of 375 rupees which is not initiated in my account.
I was complaint many time to there customer service but they didn't respond.
Finally i will take some action regarding this in consumer court i think.
I was wasting my time to promote phonepe to other and he will cheated with me.

I cancel my ticket ..1 day before but they are cheating me and not refund my money ...do something.bus policy and bus operator policy says 1 day before cancellation you will get 50 percent amount but they take all my money ...when ask they says can't refund our policy is different ...how they can deduct my money still 1 more day to go ..plsss take my complaints

I am a merchant.. On 16th august customer had scanned amount of rs.6, 600 through phone pe.. But till date i have not yet received any mail, nor message of amount in my bank but customers account has been deducted with the amount and has got a message also.. Speaking to the phone pe executive i was told that the transaction has been taken place but due to some technical issue it has not been forwarded.. I am calling them and sending mail regularly from past five days but the response im getting is that the technical team will contact you.. How many days due you need to respond.. Is this a fraud firm

I recharged vodafone no [protected] of rs.39 by phone pe app (Transaction id n[protected]). They show me rs.39 is a rate cutter of local [protected]@30p/min, validity 28 day. When recharge has done i received benifit of bangladesh [protected]@rs.1.99/ min. Which was wrong benifit. I complaint to phone pe but didn't refund my money or actual benifit. Please take necessary legal action against phone pe.