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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 49

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U
Ubha Radhakrishnan
Apr 1, 2021
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Today April 1st, 2021, I noticed a scratch card of phonepe with emblem of phonepe.on call screen after calling someone.i chk notification of phonepe it is shown a scratch card is waiting for me.So I scratch it.Iwon Rs 549 and it is said i[censored] click.pay, the amount will directly send to ur account.I have three accounts linked with phonepe2 accounts of sbi and one account of indusind.. I select sbi.To my unluck that time some problems with server and I can't chk whether my account .Again this card appears I thought the first one got failure.Next time I select Indusind bank.But this time also I didn't chk my account.I thought there will be issue in sending the amount.I try three times.Atlast I loose Rs 549 from.sbi account and 548×3=Rs1644 from indusind bank.Rs 549+1644=2193 lost.pls do the needful.and pls help to recover my cash.
PhonePe customer support has been notified about the posted complaint.
Apr 01, 2021
Updated by Ubha Radhakrishnan
Pls help.me to recover cash
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    K
    Kprabha
    Mar 31, 2021
    Resolved
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    Resolved

    Please refund my money
    Mar 31, 2021
    Complaint marked as Resolved 
    Please refund my money 9603229382
    PhonePe customer support has been notified about the posted complaint.
    Mar 31, 2021
    Updated by Kprabha
    I sent wrong account number please refund

    Mar 31, 2021
    Updated by Kprabha
    Please respond

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      M
      mushtaq79
      Mar 30, 2021
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      My phonepe is not every time transition failed
      PhonePe customer support has been notified about the posted complaint.
      Mar 30, 2021
      Updated by mushtaq79
      My transition failed everytime same message
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        A
        Anshu Parmar
        Mar 30, 2021
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        Address: Palampur.

        My accomt is not working month of December 16 17 I register my complaint December 20 there is no such action. I m student, I have complaint from December to unblock my account..
        PhonePe customer support has been notified about the posted complaint.
        Mar 30, 2021
        Updated by Anshu Parmar
        I have lost my money 9000 something from my account due to blocking of my account
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          E
          Eric123
          Mar 27, 2021
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          Address: Gaya Bihar

          Dear Sir,
          today ie 27.03.2021.I have received One message that i have won Rs 549/=. they told me to link with my bank account. i did as they said. the amount has be debited to PhonePe merchant. it seems this is the branch of phone pe.
          therefore kindly refund my amount as soon as possible

          Regards,

          Eric D'Cruz
          PhonePe customer support has been notified about the posted complaint.
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            V
            Vikasbaghel
            Mar 27, 2021
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            Address: Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri(East) Mumbai-400093, Maharashtra,India

            Dear Sir/Ma'am,

            I have done payment tp OYO for which cancellation has been made. Booking IDs are as below:

            ZY3D3194
            VH9B4447

            Oyo has confirmed that payement has been made by them to phonepay but phonpay has not refund the money to my bank account. Payment reference ID for amount trf from OYO:
            [protected]
            [protected]
            PhonePe customer support has been notified about the posted complaint.
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              Vikasbaghel
              Mar 27, 2021
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              Address: Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri(East) Mumbai-400093, Maharashtra,India
              Website: www.phonepe.com

              Dear Sir/Ma'am,

              I have done payment tp OYO for which cancellation has been made. Booking IDs are as below:

              ZY3D3194
              VH9B4447

              Oyo has confirmed that payement has been made by them to phonepay but phonpay has not refund the money to my bank account. Payment reference ID for amount trf from OYO:
              [protected]
              [protected]
              PhonePe customer support has been notified about the posted complaint.
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                S
                shilpa2021
                Mar 27, 2021
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                Two days ago, someone posing as Phonepe employee called saying that I had won Rs. 2, 999 as cashback in a lucky draw. I foolishly believed him and he and his team made me lose Rs. 66, 545. They accessed my phone through Quick support app and Anydesk app. They are working as a team.

                Some of them called from a number registered as Bsnl kyc office. They took my mother's, father's and a friend's bank account and debit card details too. They said they needed witnesses.
                PhonePe customer support has been notified about the posted complaint.
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                  R
                  Mar 26, 2021
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                  Dear sir
                  Phonepay bonus rs 4999 you accept then revert to you ac sothat 53000 debited from my ac saraswat bank ghatkopar branch it will revert it 4999 and 1000 pl help from phone pay money deducted
                  PhonePe customer support has been notified about the posted complaint.
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                    A
                    Amool Harijan
                    Mar 26, 2021
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                    Address: At nagathan

                    Hello sir I am Amol M H my balance is 1500 rupees cut in my balance please refund this amount
                    PhonePe customer support has been notified about the posted complaint.
                    Mar 26, 2021
                    Updated by Amool Harijan
                    Please sir my mum is in hospital please read refund this money I am request

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                      G
                      G entrepreneur M
                      Mar 26, 2021
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                      Yesterday I was recharged my jio prepaid number 149rs through phonepe then after notification received successfully done but my jio mob number is recharge not done so pls Check and refund that amount below mentioned transection details..

                      Phonepe registered number-[protected]

                      Transection amount-149/-rs
                      PhonePe customer support has been notified about the posted complaint.
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                        U
                        User9955
                        Mar 25, 2021
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                        I had done two UPI transactions on 20th March.

                        One transactions is for Rs.3900 (Transaction ID T2103201137072914893329) (UTR :[protected]

                        Another transaction for Rs.12 (Transaction ID T2103201134555628755461) (UTR :[protected]

                        The beneficiary has not received the money even after 5 days.

                        I have raised complaints already with Phonepe, but still my issue is not resolved.

                        Please investigate with this top priority.
                        PhonePe customer support has been notified about the posted complaint.
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                          J
                          Jaydip Giri
                          Mar 24, 2021
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                          Address: Phonepe Private Limited (Formerly known as FX Mart Private Ltd. ), Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andhe

                          I transferred money from my phone pay to my Airtel Payment Bank. 198 rupees. The money was deducted from the bank but the money did not enter the payment bank.

                          Transaction Id:- T2103071109317535097385
                          Register mobile number:- [protected]
                          amount:- 198
                          PhonePe customer support has been notified about the posted complaint.
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                            A
                            ArpitaMishra
                            Mar 24, 2021
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                            Resolved

                            I have not received cashback.in my phone pe no [protected].

                            Booked flight 2200 cashback not credited already 3 months gone.
                            Apr 7, 2021
                            Complaint marked as Resolved 
                            I got cashback in mu phone pe no 9658117532
                            PhonePe customer support has been notified about the posted complaint.
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                              D
                              Dårshäñ Dárshü
                              Mar 24, 2021
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                              Address: Arkalgud

                              I am not reccived the money
                              PhonePe customer support has been notified about the posted complaint.
                              Mar 24, 2021
                              Updated by Dårshäñ Dárshü
                              Iam not recive the money of transaction
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                                ചുമ്മ ഒരു രസം
                                Mar 23, 2021
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                                20/03/2021 At 8:30 pm I unknowingly went cash from my phone pay account to some other phone pay. The next morning at 7:30 am I registered the complaint on phone pay and then I called my customer care at my SBI bank and then according to the information I got from there I tried to contact customer care on phone pay, not only that no one has picked up the phone yet Connected but not, when I opened the phone pay now the message they sent said that my problem was solved but I have not got the lost amount back yet. They have no responsibility for it, so I say maybe you will lose your money and they will tell you the same way they told me so no one should use this app, they are sure to cheat you
                                PhonePe customer support has been notified about the posted complaint.
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                                  N
                                  Nikesh Varma
                                  Mar 22, 2021
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                                  549 ammount debeited from my account
                                  PhonePe customer support has been notified about the posted complaint.
                                  Mar 22, 2021
                                  Updated by Nikesh Varma
                                  549 rs debeited from my account
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                                    V
                                    vamsiprasad mirthinti
                                    Mar 22, 2021
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                                    I booked a flight ticket in travolook website. Payment was successful and ticket not generated. My request is please help me to get my refund back
                                    PhonePe customer support has been notified about the posted complaint.
                                    Mar 22, 2021
                                    Updated by vamsiprasad mirthinti
                                    I booked a flight ticket in travolook website and payment was successful and ticket not generated. Please help me to get my refund back

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                                      Gokul krish2203
                                      Mar 20, 2021
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                                      I had transferred my money from one account to another and since it had not been credited to my account. Its abad experience from phonepe.Make necessary action to credit my amount to the bank account.
                                      PhonePe customer support has been notified about the posted complaint.
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                                        Asddhnjk
                                        Mar 20, 2021
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                                        Today at around the 9:00 am I got a call from [protected] and said that he is a phone pe representative and called regarding the credit the amount of cash back to phone pe account.He send a request for the payment and and unfortunately I had accepted and completed, my account deducted 1000 and he stated that 1000 will be credited in within 2 minutes and Said again accepted the request as usually.But this time I have realised that he probably a fraudulent and I say him, will enquire about the same to phone pe customer service and after that he disconnected the call. I have to mentioned some details about the transaction in below UPI ID ccavenues @icici. Transaction ID:T2103200933486693724719
                                        PhonePe customer support has been notified about the posted complaint.
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