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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 52

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T
taran Khangura
from Noida, Uttar Pradesh
Mar 6, 2021
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Address: Muzaffarnagar

Phonepe has blocked my account for no valid reason. I have balance left in my phonepe wallet, also i have gold purchased on phonepe. I lost access to them. This is total fraud which phonepe is doing. I have proof for each and every transaction made through phonepe.
Kindly please help me to unblock my account.
PhonePe customer support has been notified about the posted complaint.
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    A
    Amritkhaira24
    from Ghumarwin, Himachal Pradesh
    Mar 6, 2021
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    I am not able to log into my phone pe account and Its been 8 days... It is very dusturbing now. I have complained so many times but they only giving me deadlines. But no resolution.
    PhonePe customer support has been notified about the posted complaint.
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      K
      ks mobiles
      from Tiruchengode, Tamil Nadu
      Mar 6, 2021
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      On 05/03/2020 recharge for Airtel prepaid number [protected] take Rs.379. today is failed the transaction but my money is not refund to my account. so immediately refund.

      Note:

      Transaction id : N2103051024171559979304
      PhonePe customer support has been notified about the posted complaint.
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        J
        Jacqueline Vinita
        from Noida, Uttar Pradesh
        Mar 6, 2021
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        My money was deducted but recharge is not done
        PhonePe customer support has been notified about the posted complaint.
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          R
          Rajendra Bagayat
          from Khadki, Maharashtra
          Mar 5, 2021
          Resolved
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          Resolved

          My name is Rajendra M. Bagayat, residing at Wathargaon, Tal. Koregaon, Dist. Satara, Maharashtra. Pin-415524. I made 3 recharges to my mobile number [protected] using Phonepe App through account with [protected] on 05.03.2021 at 9:31am, 9:34am and 9:37am of Rs. 199/-, Rs. 199/- and Rs. 149/- respectively and the respective amounts are also debited from my bank account as usual but I have not received any such benefits of recharges as promised and written in the App yet. Whenever I tried to contact with the Phonepe support they just message to wait saying the request is under process. Due to this I am out of Rs.547/- and no recharge.

          Therefore, I request before you to help me get my money back from Phonepe and also a compensation for the fraudulent acts of the Phonepe Company and the troubles and embarrassments I had to face due to not having any recharge on my phone.
          Mar 11, 2021
          Complaint marked as Resolved 
          Refunded amounts
          PhonePe customer support has been notified about the posted complaint.
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            S
            Sreenath mandarath
            from Irinjālakuda, Kerala
            Mar 5, 2021
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            Amount Got deducted from my account but its not yet received by the receiver

            Amount Got deducted from my account but its not yet received by the reciever it's showing as processing in Phonepe.its more than 2 day.we are waiting for the update.Phonepay is not providing the proper update.Please help to get the money.
            Dear sir,

            On March 3rd 2021 I send an amount of Rs.12000 to a beneficiary account
            ([protected]) through UPI Application.but the payment is still not received by them and...
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            S
            Santhoshkumar1885
            from Salem, Tamil Nadu
            Mar 4, 2021
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            I had done one lakh rupees transaction on Jan 18th 2021, but due to "Daily limit reached" error transaction got failed. Complained to both SBI, NPCI and Phonepe, Phonepe is saying money is with bank. NPCI is saying amount is credited to receiver. But receiver also did not get any money. We are worried about this issue.

            12 digit RRN number:[protected] But when checked with receiver bank account statement we could not see any transaction details.
            PhonePe customer support has been notified about the posted complaint.
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              V
              Vemuri Kishore
              from Delhi, Delhi
              Mar 4, 2021
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              Address: Bhimavaram

              This Is V Ramana Kishore by using PhonePe I did a transaction On[protected] of amount 2000/- but the transaction failed and Amount Debited in My Account But still, now it is Not Credited

              Transaction details :
              Transaction ID: T2102181052588511359994
              PhonePe customer support has been notified about the posted complaint.
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                Leeladhar Kumar Sharma
                Mar 4, 2021
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                मेरे द्वारा गलती से DTH रिचार्ज 03/03/2021 को 492 का रिचार्ज पे क्लिक हो गया जो रिचार्ज valide नहीं है । ये राशि हमें return होना चाहिए था ।
                PhonePe customer support has been notified about the posted complaint.
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                  N
                  Ngnaik
                  from Bengaluru, Karnataka
                  Mar 4, 2021
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                  Address: NARASIMHA NAIK At/Po K.Idagunji.Balubele.TQ Honavar.Dist Uttara Kannada-581423Mobile9739216064,6360330451

                  I had send 10000 rupee to merchant
                  phonepe through his phonepe QR code scaning on[protected].
                  (SHIVANUGRAHA KIRANI SHOP)
                  the amount is debited from my account but not credited to merchant bank account.
                  I have recieve bank account status of mine and merchant also.
                  the amount is debited from my account but not credited to merchant account.
                  Pls refund my amount
                  PhonePe customer support has been notified about the posted complaint.
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                    K
                    kutty_jose
                    from Payyannūr, Kerala
                    Feb 28, 2021
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                    Sir,

                    I transferred RS 25, 000/- to Mr Subash K vide phonepe app on 19 Dec 2020, and the amount has been debited from my account on 20 Dec 2020. But the amount has not yet been credited to recipient account or returned to my account. Details of transaction are as under :-

                    (a) Account No : [protected], SBI Iritty
                    (b) UTR No :[protected]
                    (c) Transaction Id : T2012192256244043860546
                    (d) Date : 20 Dec 2020
                    (e) Amount : Rs 25, 000/-
                    (f) Recipient account No (as per phonepe history) : [protected], SBI Payyanur
                    (g) Recipient mob No. [protected]

                    I already approached phonepe, SBI etc for resolution. However, the amount is still awaited. Hence, your office is kindly requested to find the where about of the amount and instruct concerned authority to credit the amount of Rs 25, 000/-
                    PhonePe customer support has been notified about the posted complaint.
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                      P
                      Pawan Bugaliya
                      from Noida, Uttar Pradesh
                      Feb 28, 2021
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                      Address: Musteng fitness club,main bus stand

                      Hi, My phone pe account has been blocked. Without any issue, please unblock my phonepe account
                      PhonePe customer support has been notified about the posted complaint.
                      Feb 28, 2021
                      Updated by Pawan Bugaliya                       Hi, My phone pe account has been blocked. Without any issue, please unblock my phonepe account

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                        R
                        Rkcl
                        from Chennai, Tamil Nadu
                        Feb 28, 2021
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                        I have recharge Airtel DTH no [protected] via Airtel thanks app while select upi of phonepe an amount rs 200 on February 21at 6:51pm. My money 200 is debited but not reacharge my Airtel dth.so please return my cash.thank you
                        PhonePe customer support has been notified about the posted complaint.
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                          R
                          Rkcl
                          from Chennai, Tamil Nadu
                          Feb 28, 2021
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                          I have recharge Airtel dth via phonepay on February 21 6:51pm . Rs 200 is debited my account but recharge not done so please return my money.thank you
                          PhonePe customer support has been notified about the posted complaint.
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                            S
                            SUKH DHAM PRASAD Pandey
                            from Jamshedpur, Jharkhand
                            Feb 27, 2021
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                            27-Feb-21, fraud TO TRANSFER-UPI/DR/[protected]/Bank Acc/PYTM/[protected]/Payme-- TRANSFER TO[protected]
                            Rs.17, 000.00
                            PhonePe customer support has been notified about the posted complaint.
                            Feb 27, 2021
                            Updated by SUKH DHAM PRASAD Pandey                             fraud done by mob no. [protected]
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                              A
                              AdvenTure Of Sk
                              from Madurai, Tamil Nadu
                              Feb 26, 2021
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                              Address: 25, kamarajst, kori colony, panagudi

                              [protected]@oksbi upi sent wrong payment refund request sir plz help you sir... phone pe customers 🙏🙏🙏
                              PhonePe customer support has been notified about the posted complaint.
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                                D
                                Divyanshu0505
                                from Noida, Uttar Pradesh
                                Feb 26, 2021
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                                I booked railway tickets for date 7 march 2020 from PHONEPE on 7 feb 2020. But my plan cancelled on 6th march and so I had to cancel the tickets. At that time, Yes bank fraud happened and PHONEPE servers became unavailable. I couldn't open the app to cancel my tickets. I contacted IRCTC but they said they said you can only cancel the ticket from the platform (PHONEPE) you booked it. I called their customer care but they said we can't do anything. I mailed them, i complained on the app but they didn't listen. I had to cancel it before the departure of the train but I couldn't cancel the Tickets because servers were down for 2 days. It's been a year and they never refunded my money. I'm attaching the proofs. Kindly help me.
                                PhonePe customer support has been notified about the posted complaint.
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                                  Y
                                  yedafarha Fathima
                                  from Noida, Uttar Pradesh
                                  Feb 25, 2021
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                                  1st wen i installed phone pe then i was getting cash back. now a days rewards are rummy, lenskart, amozan, bla bla bla...i dont like this type of rewards...
                                  PhonePe customer support has been notified about the posted complaint.
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                                    R
                                    RS11rahul
                                    Feb 25, 2021
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                                    My rrfund from phonepe which was initiated at 3/2/2021 have not received. In prievios complaint it is marked as resolved i dont know how?
                                    PhonePe customer support has been notified about the posted complaint.
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                                      A
                                      Anupama Gurung
                                      Feb 24, 2021
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                                      Actually I have done one transaction on 27January 2021 at 4:22pm which was amounting Rs 5700. Even the amount was also deducted from my account and the receiver was also got the message but not the amount.Now it’s almost 28 days and still the amount is not credited to my account.
                                      PhonePe customer support has been notified about the posted complaint.
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