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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 52

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S
Santhoshkumar1885
from Salem, Tamil Nadu
Mar 4, 2021
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I had done one lakh rupees transaction on Jan 18th 2021, but due to "Daily limit reached" error transaction got failed. Complained to both SBI, NPCI and Phonepe, Phonepe is saying money is with bank. NPCI is saying amount is credited to receiver. But receiver also did not get any money. We are worried about this issue.

12 digit RRN number:[protected] But when checked with receiver bank account statement we could not see any transaction details.
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    V
    Vemuri Kishore
    from Delhi, Delhi
    Mar 4, 2021
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    Address: Bhimavaram

    This Is V Ramana Kishore by using PhonePe I did a transaction On[protected] of amount 2000/- but the transaction failed and Amount Debited in My Account But still, now it is Not Credited

    Transaction details :
    Transaction ID: T2102181052588511359994
    +1 photos
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      Leeladhar Kumar Sharma
      Mar 4, 2021
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      मेरे द्वारा गलती से DTH रिचार्ज 03/03/2021 को 492 का रिचार्ज पे क्लिक हो गया जो रिचार्ज valide नहीं है । ये राशि हमें return होना चाहिए था ।
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        N
        Ngnaik
        from Bengaluru, Karnataka
        Mar 4, 2021
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        Address: NARASIMHA NAIK At/Po K.Idagunji.Balubele.TQ Honavar.Dist Uttara Kannada-581423Mobile9739216064,6360330451

        I had send 10000 rupee to merchant
        phonepe through his phonepe QR code scaning on[protected].
        (SHIVANUGRAHA KIRANI SHOP)
        the amount is debited from my account but not credited to merchant bank account.
        I have recieve bank account status of mine and merchant also.
        the amount is debited from my account but not credited to merchant account.
        Pls refund my amount
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          K
          kutty_jose
          from Payyannūr, Kerala
          Feb 28, 2021
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          Sir,

          I transferred RS 25, 000/- to Mr Subash K vide phonepe app on 19 Dec 2020, and the amount has been debited from my account on 20 Dec 2020. But the amount has not yet been credited to recipient account or returned to my account. Details of transaction are as under :-

          (a) Account No : [protected], SBI Iritty
          (b) UTR No :[protected]
          (c) Transaction Id : T2012192256244043860546
          (d) Date : 20 Dec 2020
          (e) Amount : Rs 25, 000/-
          (f) Recipient account No (as per phonepe history) : [protected], SBI Payyanur
          (g) Recipient mob No. [protected]

          I already approached phonepe, SBI etc for resolution. However, the amount is still awaited. Hence, your office is kindly requested to find the where about of the amount and instruct concerned authority to credit the amount of Rs 25, 000/-
          PhonePe customer support has been notified about the posted complaint.
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            P
            Pawan Bugaliya
            from Noida, Uttar Pradesh
            Feb 28, 2021
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            Address: Musteng fitness club,main bus stand

            Hi, My phone pe account has been blocked. Without any issue, please unblock my phonepe account
            +1 photos
            PhonePe customer support has been notified about the posted complaint.
            Feb 28, 2021
            Updated by Pawan Bugaliya
            Hi, My phone pe account has been blocked. Without any issue, please unblock my phonepe account

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              R
              Rkcl
              from Chennai, Tamil Nadu
              Feb 28, 2021
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              I have recharge Airtel DTH no [protected] via Airtel thanks app while select upi of phonepe an amount rs 200 on February 21at 6:51pm. My money 200 is debited but not reacharge my Airtel dth.so please return my cash.thank you
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                R
                Rkcl
                from Chennai, Tamil Nadu
                Feb 28, 2021
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                I have recharge Airtel dth via phonepay on February 21 6:51pm . Rs 200 is debited my account but recharge not done so please return my money.thank you
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                  S
                  SUKH DHAM PRASAD Pandey
                  from Jamshedpur, Jharkhand
                  Feb 27, 2021
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                  27-Feb-21, fraud TO TRANSFER-UPI/DR/[protected]/Bank Acc/PYTM/[protected]/Payme-- TRANSFER TO[protected]
                  Rs.17, 000.00
                  +1 photos
                  PhonePe customer support has been notified about the posted complaint.
                  Feb 27, 2021
                  Updated by SUKH DHAM PRASAD Pandey
                  fraud done by mob no. [protected]
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                    A
                    AdvenTure Of Sk
                    from Madurai, Tamil Nadu
                    Feb 26, 2021
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                    Address: 25, kamarajst, kori colony, panagudi

                    [protected]@oksbi upi sent wrong payment refund request sir plz help you sir... phone pe customers 🙏🙏🙏
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                      D
                      Divyanshu0505
                      from Noida, Uttar Pradesh
                      Feb 26, 2021
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                      I booked railway tickets for date 7 march 2020 from PHONEPE on 7 feb 2020. But my plan cancelled on 6th march and so I had to cancel the tickets. At that time, Yes bank fraud happened and PHONEPE servers became unavailable. I couldn't open the app to cancel my tickets. I contacted IRCTC but they said they said you can only cancel the ticket from the platform (PHONEPE) you booked it. I called their customer care but they said we can't do anything. I mailed them, i complained on the app but they didn't listen. I had to cancel it before the departure of the train but I couldn't cancel the Tickets because servers were down for 2 days. It's been a year and they never refunded my money. I'm attaching the proofs. Kindly help me.
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                        Y
                        yedafarha Fathima
                        from Noida, Uttar Pradesh
                        Feb 25, 2021
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                        1st wen i installed phone pe then i was getting cash back. now a days rewards are rummy, lenskart, amozan, bla bla bla...i dont like this type of rewards...
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                          R
                          RS11rahul
                          Feb 25, 2021
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                          My rrfund from phonepe which was initiated at 3/2/2021 have not received. In prievios complaint it is marked as resolved i dont know how?
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                            Anupama Gurung
                            Feb 24, 2021
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                            Actually I have done one transaction on 27January 2021 at 4:22pm which was amounting Rs 5700. Even the amount was also deducted from my account and the receiver was also got the message but not the amount.Now it’s almost 28 days and still the amount is not credited to my account.
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                              R
                              RS11rahul
                              Feb 24, 2021
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                              Refund done on 3/2/2021 by phonepe have not been received to my account. Max date for refund was 12/2/202q
                              PhonePe customer support has been notified about the posted complaint.
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                                H
                                Henu Verma
                                Feb 24, 2021
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                                Dear Sir,

                                I am Dr. Henu Kumar Verma writing this mail to bring to your notice that my wife Neha Verma has an account in PNB Bank today morning at 12.10 pm; she received a message regarding the debit transaction of 9999 rupees on mobile (through debit card number XXXX8204), which was not done by us. In this regard, we moved to PNB bank and filed the application to block the card, and registered the fraud case, and also we get the bank statement.
                                In the bank statement (Attached), we noticed that these transactions amount money stored in PHONE PAY WALLET (REF NO.[protected].
                                In this regard, I would like to request you kindly check into this matter as soon as possible and file a cybercrime against this account holder. And also, I would like to request you to help in reimburse the money.

                                In the meantime, if you need any information, kindly let me know A soon as possible
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                                  S
                                  Sonu kharia
                                  Feb 22, 2021
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                                  Address: Sundar pur t.e, Sundar pur t.e

                                  ShopClues customer call me for your report is ka for 13 lacs you from 2500 but second region is 12000 fraud my money
                                  PhonePe customer support has been notified about the posted complaint.
                                  Feb 22, 2021
                                  Updated by Sonu kharia
                                  My money my country back please help me
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                                    A
                                    Anirudhsinh dodiya
                                    Feb 22, 2021
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                                    Address: At Navadra, Ta Veraval

                                    My account was blocked. When I was trying to block my wallet. And there are 8007rs in wallet then I spoke to customer service then he said that we will reactivate your account than after some day I have been waited but that not solved and then service representative said your wallet is not blocked but account was blocked by yourself and it can't be reactivate, whenever we will have this function we will do for you in future. Indirectly nothing can be happen then I call them again and for talk to the senior exucative and he said you would to see your account may be refunded I said no it's not refunded etc. And the query is continuing... Please someone help me
                                    Sincerely a poor person Anirudhsinh Dodiya
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                                      A
                                      anknambiar
                                      Feb 22, 2021
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                                      Resolved

                                      Refund Amount Not Credited to Bank account

                                      Transaction ID: P2102221254465174354438
                                      Date: 22nd February, 2021
                                      Payment Mode: PhonePE
                                      Card Used: ICICI Debit Card
                                      Account Number:[protected]

                                      I made a purchase on Flipkart for Samsung F62 smartphone, worth INR 23, 999. The payment was done through my ICICI Debit Card (No: [protected]). After I was not happy with their cash back offers, I changed my mind and requested for a refund within...
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                                      jainyash1199
                                      Feb 21, 2021
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                                      I received a call from [protected] this number and he said that you have won cashback of 3250 rs from Phone pe and to receive that cashback you need to check your notification in phonepe app and when i said no to him he started abusing and was speaking in very rude tune . Phonepe please take action against such fraudsters who are defaming phonepe
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