Submit a Complaint
Claimed

PhonePe Complaints & Reviews

www.phonepe.com
1
Updated: Aug 30, 2025
Complaints 3487
Resolved
260
Unresolved
3227
Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
PhonePe

PhonePe reviews & complaints page 62

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Arin Them Chwngthu
Nov 29, 2020
Report
Copy

Address: Bangalore, yeshawnpur Malleswaram

Sir
I'm user of Phonepee and I got a scratch card worth 498 link with Phonepee and after entering the scratch card my money got deducted 498 twice from my account and I lost 996 .I have rise the issue to Phonepee support also but I got no further information.
So can I get my refund back as soon as possible.
Thank you
+2 photos
PhonePe customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Thala Salaa
    Nov 28, 2020
    Report
    Copy

    Address: Swathi Nagar, chidambaram
    Website: Phonepe

    Hi sir
    My name is meharnisha i wrongly recharge dth
    PhonePe customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sunderraj Pvmoney
      Nov 27, 2020
      Report
      Copy

      Address: Address given in complain

      Total Rs.4998*4=19992 has gone from my account copy of complain shoot enclosed.
      +1 photos
      PhonePe customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vijay Pawade
        Nov 25, 2020
        Report
        Copy

        Address: Phobba complete main raod opp SBI bank Manna-ekhelli
        Website: Phonepay app

        Amount deducted from [protected] this on I send the money on[protected] your phone wallet showing pending after some day when I cross checked with your team they told me transaction were done on[protected] but that amount didn't deposit to sending A/C number please solve the my query today within 3pm and arrange call on this number [protected] and refund my money . No one given positive response from your phone pay team refund the my money immediately
        +1 photos
        PhonePe customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          nithish739
          Nov 23, 2020
          Report
          Copy

          I pay the bike insurance through phonepe, the transaction was failed and the money was deducted from my account, it has been 13 days but the money is not transfered into my account yet
          +1 photos
          PhonePe customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sanmathi Arun
            Nov 22, 2020
            Report
            Copy

            On 20/11/2020 I sended money but it's still in progress and money is debited from my account but receiver didn't got any money . It's been 2 days and not refunded also plz refund
            +1 photos
            PhonePe customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              nontarditional
              Nov 21, 2020
              Report
              Copy

              A sum of Rupees Fifty Thousand (RS. 50, 000) was debited from my account via Phonepe to an SBI account holder by the name of Raja Mulluk Singha. I have not initiated any transaction to this person on or around the mentioned date. The transaction ID for this activity is P2011031343100132876930.Please do the needful action for getting back my money.
              PhonePe customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Ram Teli
                Nov 21, 2020
                Report
                Copy

                Amount is debit but not credit in receiver bank account
                PhonePe customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Aneesh. Mamidala
                  from Hyderabad, Telangana
                  Nov 20, 2020
                  Report
                  Copy

                  Hi,

                  I have paid credit card bill via phonepe on 13th November
                  Money Deducted but not credited in receiver account
                  Could you please look into this issues
                  Resolve it as soon as possible
                  Transaction I'd
                  HDF8EA8D53366BF401BA5A5613CA2D6EAA1

                  Please let's us now any further information needed from my end
                  +1 photos
                  PhonePe customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dr. V. Nagaraja Sharma
                    Nov 19, 2020
                    Report
                    Copy

                    Address: 15 A SRI SATYA NARAYANA NAGAR SIRUKAVERIPAKKAM KANCHIPURAM

                    Dear Phonepe, I transferred the sum of Rs. 4000 to some ones account wrongly, kindly help me to retrieve the same. for reference please see the attachment
                    +1 photos
                    PhonePe customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Selvaperumal Ravichandran
                      Nov 19, 2020
                      Report
                      Copy

                      [protected]@ybl. Can I know when I have requested for refund .I did not receive any refund amount.please take necessary steps to resolve my issue.
                      PhonePe customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kondaiah Yallavula
                        Nov 19, 2020
                        Report
                        Copy

                        I made a transaction on 17/11/2020 of 50000 rupees but the transaction failed. i have been waiting to my money credit back to my account. here is the transaction number T2011171653288845071631. Please help me
                        PhonePe customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          nbirole
                          from Nagpur, Maharashtra
                          Nov 19, 2020
                          Report
                          Copy

                          Address: Nagpur Maharashtra

                          I have done the online transaction from phonepe on 17.11.2020 of Rs. 5000.00, due to technical issue transaction failed, so many times i call your customer care, they tell me to speak to your bank, i also speak to my bank they tell me, phonepe is 3rd person, bank not help you for that UPI transaction, so i request you to please help me and refund my money asap.
                          Phonepe generate my Ticket ID[protected]
                          i also attached screenshot of this failed transaction.
                          +1 photos
                          PhonePe customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shagufta rahman
                            Nov 19, 2020
                            Report
                            Copy

                            I ordered some stuff from big basket app on 5th Nov and paid through phone pe upi but unfortunately the orders was cancelled and the big basket refunded my amount on 6th Nov to phone pe app but I didn't receive money yet from phone pe please check and resolve the issue.

                            Please find the attachments for your kind reference this is the proof for payment process.
                            +1 photos
                            PhonePe customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Krunal Sonkusare
                              Nov 19, 2020
                              Report
                              Copy

                              4 transactions of RS 2000/- done on 17/11/2020 through Phone PE upi to mobile no - [protected], but all transactions got failed. A/c - [protected] of Krunal Sonkusare however amt has not been credited to my account.
                              +1 photos
                              PhonePe customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Chinmayhegde
                                Nov 19, 2020
                                Report
                                Copy

                                My phonepe account is blocked .
                                I have ₹3000 in my wallet.
                                Please unblock my account.
                                +1 photos
                                PhonePe customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Chinmayhegde
                                  Nov 19, 2020
                                  Report
                                  Copy

                                  My phonepe account got blocked for no reason. I have ₹3000 of wallet balance. Please unblock my account
                                  +1 photos
                                  PhonePe customer support has been notified about the posted complaint.
                                  Nov 19, 2020
                                  Updated by Chinmayhegde                                   My phonepe account got blocked for no reason. I have INR 3000 in my wallet. Please unblock my account.

                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    अ
                                    अक्षय पारीक
                                    Nov 18, 2020
                                    Report
                                    Copy

                                    While transfering through phone pe my money debited 50k from my SBI account but it's not credited to my brother account. And big thing phone pe showing transaction is successful..
                                    Ticket no. -#[protected]
                                    Transction no. -T2011171640097058609170
                                    They r saying transaction successful now we can't do anything. I visited both sender and receiver bank. But they also told we can't do anything about this transaction, phone pe is 3rd party of this transaction so bank well not help.. I want complete solution about this transaction.
                                    +3 photos
                                    PhonePe customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      [email protected]
                                      Nov 17, 2020
                                      Report
                                      Copy

                                      Sir
                                      I chanrabhushan tiwari using phone since 10 days but I made a transaction on 16 November by fraud
                                      A 4999/- payment receive sMS and I use my pin on his call his number is [protected]
                                      Transaction I'd is p2011161529289191888365
                                      My phone pay number is [protected]
                                      So please take a action and kindly refund my amount soon as possible
                                      Fraud person using paytm UTR no[protected]

                                      Thank you
                                      Yours
                                      Chandrabhusan tiwari
                                      +1 photos
                                      PhonePe customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        [email protected]
                                        Nov 17, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        1000rs has been debited from my account becoz of failed transaction.till it is not credited.
                                        +1 photos
                                        Nov 17, 2020
                                        Complaint marked as Resolved 
                                        Mobile no 7870439903
                                        PhonePe customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Yes Bank
                                          1
                                          (708)
                                          United Bank of India [UBI]
                                          1
                                          (1340)
                                          Indian Overseas Bank
                                          1
                                          (2359)