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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 63

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K
Krunal Sonkusare
Nov 19, 2020
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4 transactions of RS 2000/- done on 17/11/2020 through Phone PE upi to mobile no - [protected], but all transactions got failed. A/c - [protected] of Krunal Sonkusare however amt has not been credited to my account.
PhonePe customer support has been notified about the posted complaint.
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    C
    Chinmayhegde
    Nov 19, 2020
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    My phonepe account is blocked .
    I have ₹3000 in my wallet.
    Please unblock my account.
    PhonePe customer support has been notified about the posted complaint.
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      C
      Chinmayhegde
      Nov 19, 2020
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      My phonepe account got blocked for no reason. I have ₹3000 of wallet balance. Please unblock my account
      PhonePe customer support has been notified about the posted complaint.
      Nov 19, 2020
      Updated by Chinmayhegde       My phonepe account got blocked for no reason. I have INR 3000 in my wallet. Please unblock my account.

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        अ
        अक्षय पारीक
        Nov 18, 2020
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        While transfering through phone pe my money debited 50k from my SBI account but it's not credited to my brother account. And big thing phone pe showing transaction is successful..
        Ticket no. -#[protected]
        Transction no. -T2011171640097058609170
        They r saying transaction successful now we can't do anything. I visited both sender and receiver bank. But they also told we can't do anything about this transaction, phone pe is 3rd party of this transaction so bank well not help.. I want complete solution about this transaction.
        PhonePe customer support has been notified about the posted complaint.
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          B
          [email protected]
          Nov 17, 2020
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          Sir
          I chanrabhushan tiwari using phone since 10 days but I made a transaction on 16 November by fraud
          A 4999/- payment receive sMS and I use my pin on his call his number is [protected]
          Transaction I'd is p2011161529289191888365
          My phone pay number is [protected]
          So please take a action and kindly refund my amount soon as possible
          Fraud person using paytm UTR no[protected]

          Thank you
          Yours
          Chandrabhusan tiwari
          PhonePe customer support has been notified about the posted complaint.
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            S
            [email protected]
            Nov 17, 2020
            Resolved
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            Resolved

            1000rs has been debited from my account becoz of failed transaction.till it is not credited.
            Nov 17, 2020
            Complaint marked as Resolved 
            Mobile no 7870439903
            PhonePe customer support has been notified about the posted complaint.
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              S
              [email protected]
              Nov 17, 2020
              Resolved
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              Resolved

              I transferred 1000rs.but it failed. Money is debited from my account.now a day it is not refunded.
              Nov 17, 2020
              Complaint marked as Resolved 
              Mobile no 7870439903 Mail id [email protected]
              PhonePe customer support has been notified about the posted complaint.
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                A
                Ankit1328
                Nov 16, 2020
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                Address: 84, water works road Bhind, M.P

                I have an phonepe account with [protected], i submitted a request a year back to close my account attached with above phone number but today when i go and check it still active and my KYC also there, due to this i am holding this number unnecessary from last 1 year.
                And afraid of missuse of my KYC with phonepe.
                I need a legal action, how he hold my account and details without my permission
                PhonePe customer support has been notified about the posted complaint.
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                  S
                  Supratik Lahiri
                  Nov 16, 2020
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                  Hello,
                  I have closed my PhonePe wallet on 11th November 2020, but money from which account i have credited the wallet with has yet not been refunded yet.

                  I have wrote them several tickets but i have not been able to get my money back till date

                  What am i suppose to do?

                  Transaction ID: CL2011111914278196251176
                  Please reply asap!!
                  PhonePe customer support has been notified about the posted complaint.
                  Nov 16, 2020
                  Updated by Supratik Lahiri                   Thank you for your help sir, my money have been credited to my account today :) 
                  Thanks once again for your kind attention
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                    N
                    navapkumar
                    Nov 14, 2020
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                    My account suddenly logged out when i try to sell the gold which i purchased.When i try to log in again i got a message as your account is blocked. i raised a ticket on that and no customer support person replied on my complaint.
                    PhonePe customer support has been notified about the posted complaint.
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                      V
                      [email protected]
                      Nov 13, 2020
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                      Address: room no-437, near lakmi park building, sector-6, koparkhairane, navi mumbai,

                      My name: madhuri gadkari,
                      I received a call from
                      phone number: [protected],
                      company name: phone pe on
                      3.51pm day 13 November 2020,
                      he send paytm credit card bill of 4210rs and said to
                      "pay it from your bank account and it will be added in your wallet balance" request is came from this id PTM20201113195870000259202011130353,

                      please see through it and guide us to right direction.
                      PhonePe customer support has been notified about the posted complaint.
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                        K
                        kumaricmy
                        Nov 12, 2020
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                        Address: Bangalore

                        Transcation was made to the wrong person by mistake successfully and i need my money back for the below URT transcations.PFA
                        Date-11/12/2020
                        Money need to refund -4000rs
                        Transcation ID-T2011121208538837736138, T2011121142432960192623
                        UTR[protected],[protected]
                        PhonePe customer support has been notified about the posted complaint.
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                          M
                          Mujtaba Momin
                          Nov 12, 2020
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                          My transaction failed but money has left to my account plz help me
                          10/11/2020
                          Time. 6.49 pm
                          PhonePe customer support has been notified about the posted complaint.
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                            N
                            Nilesh Saskar
                            Nov 11, 2020
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                            Address: Sangamner District-Ahemadnagar

                            I have recharged on MTNL of rupees 145 but it is an successful
                            PhonePe customer support has been notified about the posted complaint.
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                              S
                              Shreyasi Neredu
                              Nov 10, 2020
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                              Had made payment of creditcard payment (HDFC bank) through upi app (Phonepe). The amount is deducted from my bank account and transaction successful receipt is generated, but i did't get mail or message of of my creditcard payment. After that i raised complain to phonepe via. App and also by mail.
                              The details of transaction is as below:

                              Date & time of transaction: 10th November 2020
                              Bank account: HDFC saving account
                              Utr no:[protected]
                              TNX ID : N2011101400067181485574
                              PhonePe customer support has been notified about the posted complaint.
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                                K
                                Kunal N. Dhawane
                                Nov 10, 2020
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                                I was using phone pay app suddenly a message pop up came on screen, i accidentally selected pay, that's where mistake happened.

                                Transaction ID: T2011101812433388968819
                                PhonePe customer support has been notified about the posted complaint.
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                                  A
                                  Anush Nagar
                                  Nov 10, 2020
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                                  Hi Team,
                                  I am a victim of fraud yesterday from my phone pe INR 25000 was transferred to other account and I don't know the name of the person neither I had meet him ever. I realize when u had received notification on my mobile that my hard earn money was transferred which I was keeping in my bank for Diwali. I had filed a complaint with cyber crime team and RBI and also notified my Bank and Phonepe team. Attached are the snapshot of the transaction that was never done by me
                                  PhonePe customer support has been notified about the posted complaint.
                                  Nov 10, 2020
                                  Updated by Anush Nagar                                   Attached are the snapshot that I had notified to phone pe team

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                                    S
                                    Sulaimanmoreh
                                    from Moreh, Manipur
                                    Nov 10, 2020
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                                    For an emergency I transfered to an company but still not received by the receiver bank, , if it's not done then amount must refund to Me instead of that why u r doing like this, , , this is not an good coz we do payment for an urgent requirement, , so pls look into this matter as early as possible, , , if not then we will uninstall this apps will not use anymore, , ,

                                    Last night I done that transaction still on hold not an proper response from u all
                                    PhonePe customer support has been notified about the posted complaint.
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                                      P
                                      Prashanthreddy Maramreddy
                                      Nov 9, 2020
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                                      On[protected] I have done a transaction of Rs.29000 from SBI account using phonepe but till now amount has not been credited.Contacted phonepe that are saying contact ban.Went to bank they are saying contact phonepe.Please do the needful.It’s been a month
                                      UTR No.[protected]
                                      PhonePe customer support has been notified about the posted complaint.
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                                        D
                                        Dimanshu
                                        Nov 9, 2020
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                                        I am Dimanshu Bakshi, user of Phonepe application ( [protected]).I made a payment of Rs.6263 against my Canara Bank Credit Card (5247XXXXXXXX8008) on 29th November 12:09am ( UPI Reference no[protected] from Phonepe by using Paytm Payments Bank's UPI. But it's been 12 days and nothing has been done.
                                        I raised a ticket but that was not helpful
                                        and later I called Canara Bank Customer care they told they haven't received anything and also told me that it might be a gateway problem and the phonepe is responsible for that.
                                        So hereby I am requesting you to refund my amount as soon as possible.
                                        Transaction Id-N2010290009180580032177.
                                        Bank Reference no[protected]
                                        PhonePe customer support has been notified about the posted complaint.
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