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PhonePe Complaints & Reviews

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Updated: Jun 9, 2026
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PhonePe reviews & complaints page 63

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N
nbirole
from Nagpur, Maharashtra
Nov 19, 2020
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Address: Nagpur Maharashtra

I have done the online transaction from phonepe on 17.11.2020 of Rs. 5000.00, due to technical issue transaction failed, so many times i call your customer care, they tell me to speak to your bank, i also speak to my bank they tell me, phonepe is 3rd person, bank not help you for that UPI transaction, so i request you to please help me and refund my money asap.
Phonepe generate my Ticket ID[protected]
i also attached screenshot of this failed transaction.
PhonePe customer support has been notified about the posted complaint.
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    Shagufta rahman
    Nov 19, 2020
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    I ordered some stuff from big basket app on 5th Nov and paid through phone pe upi but unfortunately the orders was cancelled and the big basket refunded my amount on 6th Nov to phone pe app but I didn't receive money yet from phone pe please check and resolve the issue.

    Please find the attachments for your kind reference this is the proof for payment process.
    PhonePe customer support has been notified about the posted complaint.
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      K
      Krunal Sonkusare
      Nov 19, 2020
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      4 transactions of RS 2000/- done on 17/11/2020 through Phone PE upi to mobile no - [protected], but all transactions got failed. A/c - [protected] of Krunal Sonkusare however amt has not been credited to my account.
      PhonePe customer support has been notified about the posted complaint.
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        C
        Chinmayhegde
        Nov 19, 2020
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        My phonepe account is blocked .
        I have ₹3000 in my wallet.
        Please unblock my account.
        PhonePe customer support has been notified about the posted complaint.
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          C
          Chinmayhegde
          Nov 19, 2020
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          My phonepe account got blocked for no reason. I have ₹3000 of wallet balance. Please unblock my account
          PhonePe customer support has been notified about the posted complaint.
          Nov 19, 2020
          Updated by Chinmayhegde
          My phonepe account got blocked for no reason. I have INR 3000 in my wallet. Please unblock my account.

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            अक्षय पारीक
            Nov 18, 2020
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            While transfering through phone pe my money debited 50k from my SBI account but it's not credited to my brother account. And big thing phone pe showing transaction is successful..
            Ticket no. -#[protected]
            Transction no. -T2011171640097058609170
            They r saying transaction successful now we can't do anything. I visited both sender and receiver bank. But they also told we can't do anything about this transaction, phone pe is 3rd party of this transaction so bank well not help.. I want complete solution about this transaction.
            PhonePe customer support has been notified about the posted complaint.
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              B
              Nov 17, 2020
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              Sir
              I chanrabhushan tiwari using phone since 10 days but I made a transaction on 16 November by fraud
              A 4999/- payment receive sMS and I use my pin on his call his number is [protected]
              Transaction I'd is p2011161529289191888365
              My phone pay number is [protected]
              So please take a action and kindly refund my amount soon as possible
              Fraud person using paytm UTR no[protected]

              Thank you
              Yours
              Chandrabhusan tiwari
              PhonePe customer support has been notified about the posted complaint.
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                S
                Nov 17, 2020
                Resolved
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                Resolved

                1000rs has been debited from my account becoz of failed transaction.till it is not credited.
                Nov 17, 2020
                Complaint marked as Resolved 
                Mobile no 7870439903
                PhonePe customer support has been notified about the posted complaint.
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                  S
                  Nov 17, 2020
                  Resolved
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                  Resolved

                  I transferred 1000rs.but it failed. Money is debited from my account.now a day it is not refunded.
                  Nov 17, 2020
                  Complaint marked as Resolved 
                  Mobile no 7870439903 Mail id [email protected]
                  PhonePe customer support has been notified about the posted complaint.
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                    A
                    Ankit1328
                    Nov 16, 2020
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                    Address: 84, water works road Bhind, M.P

                    I have an phonepe account with [protected], i submitted a request a year back to close my account attached with above phone number but today when i go and check it still active and my KYC also there, due to this i am holding this number unnecessary from last 1 year.
                    And afraid of missuse of my KYC with phonepe.
                    I need a legal action, how he hold my account and details without my permission
                    PhonePe customer support has been notified about the posted complaint.
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                      S
                      Supratik Lahiri
                      Nov 16, 2020
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                      Hello,
                      I have closed my PhonePe wallet on 11th November 2020, but money from which account i have credited the wallet with has yet not been refunded yet.

                      I have wrote them several tickets but i have not been able to get my money back till date

                      What am i suppose to do?

                      Transaction ID: CL2011111914278196251176
                      Please reply asap!!
                      PhonePe customer support has been notified about the posted complaint.
                      Nov 16, 2020
                      Updated by Supratik Lahiri
                      Thank you for your help sir, my money have been credited to my account today :) 
                      Thanks once again for your kind attention
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                        N
                        navapkumar
                        Nov 14, 2020
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                        My account suddenly logged out when i try to sell the gold which i purchased.When i try to log in again i got a message as your account is blocked. i raised a ticket on that and no customer support person replied on my complaint.
                        PhonePe customer support has been notified about the posted complaint.
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                          V
                          Nov 13, 2020
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                          Address: room no-437, near lakmi park building, sector-6, koparkhairane, navi mumbai,

                          My name: madhuri gadkari,
                          I received a call from
                          phone number: [protected],
                          company name: phone pe on
                          3.51pm day 13 November 2020,
                          he send paytm credit card bill of 4210rs and said to
                          "pay it from your bank account and it will be added in your wallet balance" request is came from this id PTM20201113195870000259202011130353,

                          please see through it and guide us to right direction.
                          PhonePe customer support has been notified about the posted complaint.
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                            K
                            kumaricmy
                            Nov 12, 2020
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                            Address: Bangalore

                            Transcation was made to the wrong person by mistake successfully and i need my money back for the below URT transcations.PFA
                            Date-11/12/2020
                            Money need to refund -4000rs
                            Transcation ID-T2011121208538837736138, T2011121142432960192623
                            UTR[protected],[protected]
                            PhonePe customer support has been notified about the posted complaint.
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                              M
                              Mujtaba Momin
                              Nov 12, 2020
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                              My transaction failed but money has left to my account plz help me
                              10/11/2020
                              Time. 6.49 pm
                              PhonePe customer support has been notified about the posted complaint.
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                                N
                                Nilesh Saskar
                                Nov 11, 2020
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                                Address: Sangamner District-Ahemadnagar

                                I have recharged on MTNL of rupees 145 but it is an successful
                                PhonePe customer support has been notified about the posted complaint.
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                                  S
                                  Shreyasi Neredu
                                  Nov 10, 2020
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                                  Had made payment of creditcard payment (HDFC bank) through upi app (Phonepe). The amount is deducted from my bank account and transaction successful receipt is generated, but i did't get mail or message of of my creditcard payment. After that i raised complain to phonepe via. App and also by mail.
                                  The details of transaction is as below:

                                  Date & time of transaction: 10th November 2020
                                  Bank account: HDFC saving account
                                  Utr no:[protected]
                                  TNX ID : N2011101400067181485574
                                  PhonePe customer support has been notified about the posted complaint.
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                                    K
                                    Kunal N. Dhawane
                                    Nov 10, 2020
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                                    I was using phone pay app suddenly a message pop up came on screen, i accidentally selected pay, that's where mistake happened.

                                    Transaction ID: T2011101812433388968819
                                    PhonePe customer support has been notified about the posted complaint.
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                                      A
                                      Anush Nagar
                                      Nov 10, 2020
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                                      Hi Team,
                                      I am a victim of fraud yesterday from my phone pe INR 25000 was transferred to other account and I don't know the name of the person neither I had meet him ever. I realize when u had received notification on my mobile that my hard earn money was transferred which I was keeping in my bank for Diwali. I had filed a complaint with cyber crime team and RBI and also notified my Bank and Phonepe team. Attached are the snapshot of the transaction that was never done by me
                                      PhonePe customer support has been notified about the posted complaint.
                                      Nov 10, 2020
                                      Updated by Anush Nagar
                                      Attached are the snapshot that I had notified to phone pe team

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                                        S
                                        Sulaimanmoreh
                                        from Moreh, Manipur
                                        Nov 10, 2020
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                                        For an emergency I transfered to an company but still not received by the receiver bank, , if it's not done then amount must refund to Me instead of that why u r doing like this, , , this is not an good coz we do payment for an urgent requirement, , so pls look into this matter as early as possible, , , if not then we will uninstall this apps will not use anymore, , ,

                                        Last night I done that transaction still on hold not an proper response from u all
                                        PhonePe customer support has been notified about the posted complaint.
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