I have tried contacting the phonepe team and their response has been amazingly pathetic, staff does not know how to behave or respond to customers
Regarding the payments which has been authorized for the tax saving fund was an incorrect investment i have requsted her to process the cancellation - the rep took 30 min to say that, people does not even have a courtesy to keep their customer informed about the wait time, basic telephone etiquette were not followed and over and above that the rep was just in hurry to finish the call with out answering the queries. (Agreed everyone has been working with limited access during covid-19) - that does not mean you will start misbehaving
Name of the rep "nishath inamdar"
I haven't experienced such kind of behavior ever - i would prefer to close the account once this is sorted. Extremely insulting - the rep has placed the call on hold and did not come back with the resolutions and then hung up with out any resolution.
PhonePe customer support has been notified about the posted complaint.
Thank you for sharing your concern with us and we regret the inconvenience caused to you.
We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.
- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.
This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.
Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.
Awaiting reply from you!
Transaction naked :- Through Phonepe
Transaction I'd :- P2004291129140687194345
Transaction I'd :- P2004291033064008087203
Transaction I'd:- P2004291021138946581296
Transaction I'd:- P2004291011425331741426
Transaction I'd:- P2004291001478125490791
Transaction I'd:- P2004290936468068087022
Suspect profile :- Check out OLX User's profile on #OLX www.olx.in/profile/414310797
Contact number of suspect :- +918905584883
They ask me to pay for insurance and they have told me to pay money then they didn't gave me product
They are not lifting my mobile also