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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 91

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A
Aswin Sasi
Mar 4, 2020
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Address: #A2 , Samhitha Spice wood , East Block ,GM Palaya ,New Tippasansdra , Bangalore, , A2, Bangalore, Karnataka, 560075

I initiated payment worth 2757 and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.
+2 photos
PhonePe customer support has been notified about the posted complaint.
Mar 04, 2020
Updated by Aswin Sasi
After calling phone pay and SBI customer care services they both are claiming it's not our technical Issue but ultimately money is been deducted from my account !
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    P
    pkshah
    Mar 3, 2020
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    Address: Mehsana, Gujarat, 384170

    I pay on phonepe application by mobile tra. Id n2002232258576862614149 on dated 23/02/2020 rs. 861/- paid to sabarmati gas ltd. Trancation failed but till the date - time i have not received refund amount. Please do the necessary for this and have any further information required let me know at early. I hope from your side favourable reply to indian people. Thanking you.
    PhonePe customer support has been notified about the posted complaint.
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      G
      Girijalp
      Mar 3, 2020
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      Address: 560010

      Today 03/03/2020 i did recharge on airtel number of rs 449 using phone or portal... They deducted money from account and recharge has not done... And there is no response from customer support... And i have received message saying that it will take 48 hours to confirm... After 48 hours if recharge has not done they return the amounts... They are playing with customers... 48 hours is too long too wait and there is no guarantee also...
      +3 photos
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        K
        Kirandeep Mungara
        Mar 2, 2020
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        Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524101

        I have booked a train ticket in phone pe, which was then cancelled, then i need to get the refund from the phone pe, after waiting for 7 days which they said to wait for the amount to credit into my account, i checked in phone pe, it says that the amount is credited into my account, but it's not, so i contacted phone pe, they said that amount is sent to the bank and suggested me to visit the bank with the arn number provided with the refund transaction.
        When i visited the bank the are saying that they didn't get any amount, and he again suggested me to contact phone pe.
        Finally i don't know where the money is?
        +2 photos
        PhonePe customer support has been notified about the posted complaint.
        Hi my name is Arun my friend sent me money 1000 from phonepe payment is debited but money is not credited for my bank account
        Transaction id :
        P2002292045080615444334

        refund not reflected into my account - Comment #3655837 - Image #0
        Dear Sir,

        please resolve the issue as earliest.

        refund not reflected into my account - Comment #3656266 - Image #0
        My money is debited from my account without my permission so please help for i am the costumer of phone pe
        My money amount is big so please help me and refund my money please sir I want my money instantly please so please make my complaint and get action on these please i want my money anyway please refund .Y money as soon as possible
        Dear sir my amount is debiit but account not credit balance ples help me sir 54251 is gon my phone pe account in my SBI account plz sir how to refund my money ...
        I have made payment to mgvcl via transaction in n2002291020062487664686 and bbps transaction id bd01madcof44 on 29.02.20,
        i am not sure that, the payment is received by mgvcl or not as i have not received receipt on my mail,
        i have already registered my mail id.

        Request, kindly help
        regds / kamlesh

        refund not reflected into my account - Comment #3656788 - Image #0
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          R
          ravindra badiger
          Feb 29, 2020
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          To
          The branch manager
          State bank of india
          Basavan bagewadi

          Subject:- raise a charge back against the debited amount in order to have refunded of rs 1000/-

          Dear sir,
          I, ravindra basappa badiger, an account holder in sbi basavan bagewadi branch, wish draw to attention against the debited amount of rs 1000/- on 29 feb 2020 time : 04:15 pm with
          Utr :[protected] but this amount is credited to the wrong account. This transaction is made by phone pe application through utr :[protected] and transaction id no.
          P2002291615234622060496. Kindly request you to raise a charge back complaint against the debited amount in order to have refunded.

          Yours faithfully
          Ravindra basappa badiger
          Account no : [protected]
          Mobile no. [protected]
          Date : 29 feb 2020
          PhonePe customer support has been notified about the posted complaint.
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            T
            Theneeel
            Feb 28, 2020
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            Address: Rai medicals near ganga ashram, Sehore, Madhya Pradesh, 466001

            I have made a payment to marchant through mobile number and he refusing that money not received even it deducted from my account and payment successful. Please help.

            On the date 26/02/2020 at about 4 pm i made two payment to mobile number [protected], one through phone pe (1400₹) and another one through google pay (1000₹). Now he is refusing that he not received any money and not showing his records.
            +1 photos
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              P
              piusol
              Feb 26, 2020
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              Address: VELUR BAZAR PO, Thrissur, Kerala, 680601

              Dear sir/ma'am,

              I have done payment for my mobile no. [protected] bill of rs. 514/- through phonepe app on 20th february 2020 with transaction number - n2002201821175931128787
              I did not received the receipt for the same. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.
              PhonePe customer support has been notified about the posted complaint.
              I transacted on 25 Feb 2019.My money had get debited but transaction is failed Nd I didn't get the refund of that money till now..
              when will I receive money.??
              Please check this complaint.

              mobile bill paid - Comment #3656126 - Image #0
              “ I want all transaction history clear for some personal problem so please this history hide on my profile “

              [protected] register no
              Not reset upi pin something 4, 5 days why...?

              mobile bill paid - Comment #3656736 - Image #0
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                S
                Surbhi Manjusha
                Feb 25, 2020
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                Address: Dupty para,katchary ,ranchi, Ranchi, Jharkhand, 834001
                Website: Phone pe

                Dear sir/ma'am,
                Today in the morning I got a call from fraud person he told me that he is calling from phonepe customers services and we have offer for you and he told me to go on notification and click on pay option and then he transfer 3000 from my account to his account
                Please look at the attached file and solve the problem asap please
                +1 photos
                PhonePe customer support has been notified about the posted complaint.
                Sir i have triyng to make payment of cbse exam fees through the QR sode scan at that time the amount deducted from my account but the payment not done succses, thats why i want my payment back .
                MY Transaction ID :P2002221924194207299516

                fraud call and deduction of 3000 from my account - Comment #3656043 - Image #0
                Phonepe support 9OO2223308/ [protected] my amount debut call now
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                  E
                  Elenjimittam
                  Feb 25, 2020
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                  From 25.02.2020
                  Kundannoor
                  George wilfred
                  Elenjimittam house
                  Kundannoor
                  Maradu p o
                  Ernakulam dt 682 304

                  To

                  M/s phonepe

                  Sir :

                  Sub : wrong transfer of rs.5000/- on 8.1.2020 – dinesh kumar dupe

                  Ref : andhra bank account no:[protected] - dinesh kumar dupe - ifsc andb0002630

                  This is to inform that, by oversight, i have transferred through phonepe an amount of rs.5000/- on 8.1.20 to account no.[protected] instead of correct account no.[protected] pertaining to mr dinesh kumar dupe.

                  I, therefore, request you to kindly debit rs.5000/- from the above wrong account and credit to the actual account no. [protected] of mr dinesh kumar dupe immediately.

                  My sbi account statement showing the transfer is attached for your reference.

                  I regret for the inconvenience caused in this regard.

                  George wilfred
                  Mob : [protected]

                  Email: [protected]@hotmail.com
                  PhonePe customer support has been notified about the posted complaint.
                  Feb 25, 2020
                  Updated by Elenjimittam
                  REQUEST FOR IMMEDIATE ACTION PLEASE.
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                    F
                    fslfq09
                    from Raebareli, Uttar Pradesh
                    Feb 25, 2020
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                    Address: Noida, Kanpur, Uttar Pradesh, 208001

                    Dear sir / madam

                    I inform to you that today i have a call on my mobile number.. He said to me i am calling from phone pe customer care regarding phone pe for new offer details. I share you some screenshots. Please check it. Kindly take some action for him. And please provide me my deducted money in my phone pe account asap.

                    Kindly look into this matter or shot out this problem asap.

                    Frauds name - aklesh kumar
                    Frauds mobile number - [protected]

                    Thanks and regards
                    Mohd arif
                    Uttar pradesh, kanpur nagar -208001

                    Mobile number - [protected]
                    [protected]
                    +1 photos
                    PhonePe customer support has been notified about the posted complaint.
                    Feb 25, 2020
                    Updated by fslfq09
                    Dear sir / madam

                    I inform to you that today i have a call on my mobile number..he said to me i am calling from phone pe customer care regarding phone pe for new offer details.i share you some screenshots. please check it . kindly take some action for him.and please provide me my deducted money in my phone pe account ASAP.

                    Kindly look into this matter or shot out this problem ASAP.

                    Frauds name - Aklesh Kumar
                    Frauds mobile number - [protected]

                    Thanks and regards
                    Mohd Arif
                    Uttar Pradesh, kanpur Nagar -208001

                    Mobile Number- [protected]
                    [protected]
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                      S
                      saurabh_7744
                      Feb 22, 2020
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                      Address: Dehradun, Uttarakhand, 248008

                      Hello
                      I have been continuously receiving call from a fraudulent with no. [protected], who first robbed my father through phonepe request money and when i tried to contact him is threatening me and saying abusive words. He is so confident with our law and order that he is still using that number on whatsapp and literally saying these words-"you cant even touch my pubic hairs, and no one can do anything". I have already register a complaint in cyber cell dehradun about the fraud, but from there also didn't get any positive response. Other than the fraud which i do understand is our ends fault, the issue is more of a law & order failure where a person is getting a sim card without kyc and then using the same phone number on whatsapp even after the fraud. And as far as the bank response is concern they are as slow as they can and yet call their banking system user friendly.
                      +1 photos
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                        U
                        Uday Kumar Shetty
                        Feb 20, 2020
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                        I initiated payment worth 9500, 9600 and 9500 three times and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.
                        +6 photos
                        PhonePe customer support has been notified about the posted complaint.
                        The problem has been resolved
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                          S
                          srajenn
                          Feb 20, 2020
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                          On[protected] i have done two transactions of rs.40, 000 each through phone pe to a merchant. Both the transactions were shown succesful but merchant didnt get the amount and money was debited from my account. The transaction ids are :p2002171847314451460230 & p2002171849391797091501.
                          The amount debited was total rs.80, 000/- and was not credited back to my account even after three days. The bank officials are not taking any responsibility on this transactions made through phonepe.
                          Kindly revert back my amount of rs.80, 000/- back.
                          +2 photos
                          PhonePe customer support has been notified about the posted complaint.
                          Feb 20, 2020
                          Updated by srajenn
                          I have raised Tickets nos are 87139728 & 87139611
                          I had booked a rail ticket through irctc app through phone pay. Amount deducted but ticket was not booked. Although 14 days had been lapsed i have not got the refund amount of Rs.5175.40.

                          phonepe transaction successful but amount not credited to merchant - Comment #3652232 - Image #0
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                            A
                            Anilsahani812
                            Feb 19, 2020
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                            Address: Dhenkanal, Odisha

                            On 3rd february a sum of rs. 20000 got debited from my account but the transaction was failed. I complained to phonepe but did not get the refund stating the reason this is due to the technical issue of my bank. I have already lodged a complain in my bank and my bank says this is a third party transaction and they don't have anything to do do with this issue. With extreme dissatisfaction i request you kindly resolve my issue at an earliest. Thank you.
                            Anil kumar sahani
                            Mob no-[protected]
                            PhonePe customer support has been notified about the posted complaint.
                            Sir i have done payment for bajaj finance card but it regret my application and he say you have to do same process again so i dont want to be with them and i dont want to take his services, it seem like he make me fooled

                            transaction money refund - Comment #3652055 - Image #0
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                              D
                              DishaSil
                              from Ranchi, Jharkhand
                              Feb 20, 2020
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                              This is regarding phonepe app. It has been long since I am able to use my phone pe wallet cash. Although I am done with the min kyc, still the problem persists. This is a disgrace for such an app. After having a word with one of the executive, i was asked to refresh the page, delete all the cached files. I decided to reinstall the app. And to my surprise, the app can't be installed anymore. Like what is wrong with Phonepe??? Kindly look into the matter and try to solve the issue ASAP.
                              PhonePe customer support has been notified about the posted complaint.
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                                J
                                Jatintaneja123
                                Feb 17, 2020
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                                Address: New Delhi, Delhi, 110018

                                I have not received cashback for delhi metro recharge for flat rs. 5 cashback offer available in phonepe.
                                And despite escalating it several times to all levels in phone pay, it is still not given. More over customer care is a trying to resolve tickets without providing any resolution.
                                Please check as this a forgery case, phonepe is making fool of persons just by displaying offers but not giving.

                                My name:- jatin taneja
                                Complaint pending since 2nd feb 2020.
                                Ticket no's 85830554 and 86073112
                                PhonePe customer support has been notified about the posted complaint.
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                                  T
                                  thenzin v jubils
                                  Feb 14, 2020
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                                  Address: 560010

                                  I made a transaction on 12 th february at 4.45 am, transaction was successful and money was debited from my account nut receiver said he didn't get. I send money to my room owner so i don't know which is his bank account when i put number on phonepe number his number was shown as a phonepe customer. My transaction id is p2002120445153836650462 please resolve my issue kindly requesting you
                                  +1 photos
                                  PhonePe customer support has been notified about the posted complaint.
                                  Amount deduction 1500 at 31 dec 2019 but stil not rcieving the reciever account
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                                    B
                                    BabluDass
                                    Feb 13, 2020
                                    Resolved
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                                    Resolved

                                    Address: 82/3 , Arawali Marg , New sanganer ,Mansrovar , Jaipur , Rajasthan., Jaipur, Rajasthan, 302020

                                    We have transferred balance from phone so transaction has been failed but
                                    amount deducted from account all the details available in attached paper same has been submitted to bank/branch at Vijay Path, Mansrovar, Jaipur.
                                    Pin code 302020.
                                    We have already filled charge back sheet on SBI website. Please resolve the issue. We will be happy to you help.
                                    +2 photos
                                    Feb 14, 2020
                                    Complaint marked as Resolved 
                                    Issue has been resolved ...thanks
                                    PhonePe customer support has been notified about the posted complaint.
                                    Someone called me for acshback call and then 13000 rs was deducted from my acccount for no reason the agent was saying to pay 43100 for cash back instaed money was 4310*3 was deducted from my account
                                    It received payments very quickly from bank to wallet but when sending a payment from wallet to other it made a issue or create a transaction problem. What the hell is this.
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                                      A
                                      abinash18123
                                      Feb 10, 2020
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110020

                                      Phonepe txn successful but amount not credited to bank account
                                      I have an sbi account with
                                      Ifsc code : sbin0009192
                                      Account no. [protected]
                                      Name : abinash pegu
                                      Txn id : t2002101051338195241238
                                      Utr :[protected]
                                      Sender : [protected]@yesbank
                                      Reciever : [protected]@ybl
                                      Time : 10:51 am
                                      Date: 10/02/2020

                                      Please resolve as soon as possible. Please help...
                                      Feb 10, 2020
                                      Complaint marked as Resolved 
                                      done
                                      PhonePe customer support has been notified about the posted complaint.
                                      Phonepe customer care[protected] // [protected]
                                      Dear Concern,

                                      My brother has transferred Rs10, 000/- to one of his friend (Not so close) instead sending to Sister account as both names are same he mistaken and sent the amount. But now the other unauthorised fellow is not sending back the amount nor receiving the call. Please help to get the amount back or help us to resolve this problem.
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                                        A
                                        Anish Mirza
                                        from Surat, Gujarat
                                        Feb 10, 2020
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                                        I paid my airtel postpaid bill from phonepe on 5th february 2020 at 10:58 p. M.
                                        My number is [protected]
                                        And the amount which i paid is 593.74.
                                        Yet my payment is not updated with airtel.
                                        I am getting messages for outgoing barring.
                                        This is pathetic. I used phonepe app first time and facing such issues. This is really wrong.

                                        Solve my issue.
                                        +2 photos
                                        PhonePe customer support has been notified about the posted complaint.
                                        On Feb 5th i used phone pe to transfer amount from my citibank to idfc bank. The status was showing pending by bank receiver and on 6th feb status was showing failed in phone pe and it got message like amount credited to citibank but still have not received amount.

                                        Is this secure app? really transaction waited for two days

                                        postpaid payment - Comment #3645171 - Image #0
                                        postpaid payment - Comment #3645171 - Image #1
                                        I have recharged a wrong number I want reverse the recharge.
                                        Manjinder772's reply, Feb 3, 2020
                                        No 9031706682 to 7261071889
                                        In my account amount debited but shown transaction failed . please solve my problem as soon as possible i need this money urgent .

                                        postpaid payment - Comment #3648338 - Image #0
                                        postpaid payment - Comment #3648338 - Image #1
                                        I can't withdeaw money from my phonepe wallet but I had done my KYC. Why I am facing this problem? Please take some action.
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