Claimed

PhonePe Complaints & Reviews

1
Updated: Aug 30, 2025
Complaints 3493
Resolved
261
Unresolved
3232
Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PhonePe reviews & complaints page 91

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Vishnu9296
Mar 5, 2020
Resolved
Report
Copy
Resolved

Address: Thiruvananthapuram, Kerala, 695017

I paid an amount of rs. 862 on 01/04/2020 to asianet broadband via phonepe, amount deducted from sbi account [protected] of mine but the amount did not credited to service provider. I hereby provide transaction id and bbps id given by phonepe
Transaction id : n2003010700439654738094
Bbps id : bd01maddavbp. On 5/03/2019 asianet broadband generated new bill with previous due.. Please take speedy action otherwise i forcebly move to legal ways.
Mar 6, 2020
Complaint marked as Resolved 
Money credited to service provider (asianet broadband) ..I got confirmation from service provider.
PhonePe customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    kavitha suragani`
    from Hyderabad, Telangana
    Mar 5, 2020
    Report
    Copy

    Sir, I have sent Rs. 4000 from phonepe...

    The status is pending, I got a message that amount will be transfer with in 2 days, still now the amount is not refunded and, they are not telling me current status also...

    Customer care people are are not answering, and in app, no one is responding to the query...

    Kindly request you, status of my money
    PhonePe customer support has been notified about the posted complaint.
    I have sent 25000k to my friend but it is showing pending. My transaction is not completea as I didn't got money back or my friend too.16 hours over for that transaction. Please release my payment as soon as possible
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      nnv
      Mar 9, 2020
      Report
      Copy

      Address: vijay dandekar chawl,mahim road,, opp laxminarayan temple,, Thane, Maharashtra, 401404

      28 nov 2019 transaction for payment lic premium via phonepe app but amount debited from bank but transaction failed. but amount not credit in my account so pleased help.
      28 nov 2019 pay lic premium via phonepe and amount debit from account but transaction fail. and i call to customer care say hojayegga but till date no amount credit in bank. Bank say debit from account and middle phonepe credit but lic premium not paid because of transcation fail.
      So pleased refund my amount as soon as possible.
      PhonePe customer support has been notified about the posted complaint.
      My transaction has been failed but also I didn't receive my money back
      I payed my Visa credit card bill Rs.47972 via phonepe but it is not reflecting on my credit card limit. Please refund my money immediately or make it to reflect immediately in my credit card. The amount is huge. Please help me. Please.
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Arshadempire
        from Ernakulam, Kerala
        Mar 5, 2020
        Report
        Copy

        The amount has not been transferred to the recipient account. The amount rs 1000 with utr id[protected] has not been transferred. I am attaching the statement of receipient bank account. I am deeply saddened by the lack of security in transferring my fund. I hope to find a solution as soon as possible. The previous 2 transactions were succesful but the 3 rd transaction of rs 1000 was not credited to receipient account.

        Transaction id: p2003041232004714865090
        PhonePe customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          G
          goutamghosh124
          Mar 4, 2020
          Report
          Copy

          Address: C/o Gour Ch. Ghosh, Katwa,Manasapara, P.O.+P.S. - Katwa, Dist - Burdwan, PIN - 713130 (W.B), 713130

          I initiated payment worth 30000 three times and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.
          PhonePe customer support has been notified about the posted complaint.
          Problem has been resolved
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rajashekar raj
            from Mumbai, Maharashtra
            Mar 4, 2020
            Report
            Copy

            Address: 560021

            Yesterday i did 10k transaction by phonepe to another number it was saying transaction failed, i saw the message (Don't worry! In case any amount is debeted from your account, you bank will credit it back within 1 working day.) but it almost 1 day over but still the the cash was not refunded to my account.
            I want the amount to be refunded to my account by eod.
            PhonePe customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Aswin Sasi
              Mar 4, 2020
              Report
              Copy

              Address: #A2 , Samhitha Spice wood , East Block ,GM Palaya ,New Tippasansdra , Bangalore, , A2, Bangalore, Karnataka, 560075

              I initiated payment worth 2757 and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.
              PhonePe customer support has been notified about the posted complaint.
              Mar 04, 2020
              Updated by Aswin Sasi
              After calling phone pay and SBI customer care services they both are claiming it's not our technical Issue but ultimately money is been deducted from my account !
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                pkshah
                Mar 3, 2020
                Report
                Copy

                Address: Mehsana, Gujarat, 384170

                I pay on phonepe application by mobile tra. Id n2002232258576862614149 on dated 23/02/2020 rs. 861/- paid to sabarmati gas ltd. Trancation failed but till the date - time i have not received refund amount. Please do the necessary for this and have any further information required let me know at early. I hope from your side favourable reply to indian people. Thanking you.
                PhonePe customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  G
                  Girijalp
                  Mar 3, 2020
                  Report
                  Copy

                  Address: 560010

                  Today 03/03/2020 i did recharge on airtel number of rs 449 using phone or portal... They deducted money from account and recharge has not done... And there is no response from customer support... And i have received message saying that it will take 48 hours to confirm... After 48 hours if recharge has not done they return the amounts... They are playing with customers... 48 hours is too long too wait and there is no guarantee also...
                  PhonePe customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kirandeep Mungara
                    Mar 2, 2020
                    Report
                    Copy

                    Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524101

                    I have booked a train ticket in phone pe, which was then cancelled, then i need to get the refund from the phone pe, after waiting for 7 days which they said to wait for the amount to credit into my account, i checked in phone pe, it says that the amount is credited into my account, but it's not, so i contacted phone pe, they said that amount is sent to the bank and suggested me to visit the bank with the arn number provided with the refund transaction.
                    When i visited the bank the are saying that they didn't get any amount, and he again suggested me to contact phone pe.
                    Finally i don't know where the money is?
                    PhonePe customer support has been notified about the posted complaint.
                    Hi my name is Arun my friend sent me money 1000 from phonepe payment is debited but money is not credited for my bank account
                    Transaction id :
                    P2002292045080615444334
                    Dear Sir,

                    please resolve the issue as earliest.
                    My money is debited from my account without my permission so please help for i am the costumer of phone pe
                    My money amount is big so please help me and refund my money please sir I want my money instantly please so please make my complaint and get action on these please i want my money anyway please refund .Y money as soon as possible
                    Dear sir my amount is debiit but account not credit balance ples help me sir 54251 is gon my phone pe account in my SBI account plz sir how to refund my money ...
                    I have made payment to mgvcl via transaction in n2002291020062487664686 and bbps transaction id bd01madcof44 on 29.02.20,
                    i am not sure that, the payment is received by mgvcl or not as i have not received receipt on my mail,
                    i have already registered my mail id.

                    Request, kindly help
                    regds / kamlesh
                    Helpful
                    Found this helpful?
                    5 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      ravindra badiger
                      Feb 29, 2020
                      Report
                      Copy

                      To
                      The branch manager
                      State bank of india
                      Basavan bagewadi

                      Subject:- raise a charge back against the debited amount in order to have refunded of rs 1000/-

                      Dear sir,
                      I, ravindra basappa badiger, an account holder in sbi basavan bagewadi branch, wish draw to attention against the debited amount of rs 1000/- on 29 feb 2020 time : 04:15 pm with
                      Utr :[protected] but this amount is credited to the wrong account. This transaction is made by phone pe application through utr :[protected] and transaction id no.
                      P2002291615234622060496. Kindly request you to raise a charge back complaint against the debited amount in order to have refunded.

                      Yours faithfully
                      Ravindra basappa badiger
                      Account no : [protected]
                      Mobile no. [protected]
                      Date : 29 feb 2020
                      PhonePe customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        T
                        Theneeel
                        Feb 28, 2020
                        Report
                        Copy

                        Address: Rai medicals near ganga ashram, Sehore, Madhya Pradesh, 466001

                        I have made a payment to marchant through mobile number and he refusing that money not received even it deducted from my account and payment successful. Please help.

                        On the date 26/02/2020 at about 4 pm i made two payment to mobile number [protected], one through phone pe (1400₹) and another one through google pay (1000₹). Now he is refusing that he not received any money and not showing his records.
                        PhonePe customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          piusol
                          Feb 26, 2020
                          Report
                          Copy

                          Address: VELUR BAZAR PO, Thrissur, Kerala, 680601

                          Dear sir/ma'am,

                          I have done payment for my mobile no. [protected] bill of rs. 514/- through phonepe app on 20th february 2020 with transaction number - n2002201821175931128787
                          I did not received the receipt for the same. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.
                          PhonePe customer support has been notified about the posted complaint.
                          I transacted on 25 Feb 2019.My money had get debited but transaction is failed Nd I didn't get the refund of that money till now..
                          when will I receive money.??
                          Please check this complaint.
                          “ I want all transaction history clear for some personal problem so please this history hide on my profile “

                          [protected] register no
                          Not reset upi pin something 4, 5 days why...?
                          Helpful
                          Found this helpful?
                          3 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Surbhi Manjusha
                            Feb 25, 2020
                            Report
                            Copy

                            Address: Dupty para,katchary ,ranchi, Ranchi, Jharkhand, 834001
                            Website: Phone pe

                            Dear sir/ma'am,
                            Today in the morning I got a call from fraud person he told me that he is calling from phonepe customers services and we have offer for you and he told me to go on notification and click on pay option and then he transfer 3000 from my account to his account
                            Please look at the attached file and solve the problem asap please
                            PhonePe customer support has been notified about the posted complaint.
                            Sir i have triyng to make payment of cbse exam fees through the QR sode scan at that time the amount deducted from my account but the payment not done succses, thats why i want my payment back .
                            MY Transaction ID :P2002221924194207299516
                            Phonepe support 9OO2223308/ [protected] my amount debut call now
                            Helpful
                            2 other people found this review helpful
                            2 found this helpful
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              E
                              Elenjimittam
                              Feb 25, 2020
                              Report
                              Copy

                              From 25.02.2020
                              Kundannoor
                              George wilfred
                              Elenjimittam house
                              Kundannoor
                              Maradu p o
                              Ernakulam dt 682 304

                              To

                              M/s phonepe

                              Sir :

                              Sub : wrong transfer of rs.5000/- on 8.1.2020 – dinesh kumar dupe

                              Ref : andhra bank account no:[protected] - dinesh kumar dupe - ifsc andb0002630

                              This is to inform that, by oversight, i have transferred through phonepe an amount of rs.5000/- on 8.1.20 to account no.[protected] instead of correct account no.[protected] pertaining to mr dinesh kumar dupe.

                              I, therefore, request you to kindly debit rs.5000/- from the above wrong account and credit to the actual account no. [protected] of mr dinesh kumar dupe immediately.

                              My sbi account statement showing the transfer is attached for your reference.

                              I regret for the inconvenience caused in this regard.

                              George wilfred
                              Mob : [protected]

                              Email: [protected]@hotmail.com
                              PhonePe customer support has been notified about the posted complaint.
                              Feb 25, 2020
                              Updated by Elenjimittam
                              REQUEST FOR IMMEDIATE ACTION PLEASE.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                F
                                fslfq09
                                from Raebareli, Uttar Pradesh
                                Feb 25, 2020
                                Report
                                Copy

                                Address: Noida, Kanpur, Uttar Pradesh, 208001

                                Dear sir / madam

                                I inform to you that today i have a call on my mobile number.. He said to me i am calling from phone pe customer care regarding phone pe for new offer details. I share you some screenshots. Please check it. Kindly take some action for him. And please provide me my deducted money in my phone pe account asap.

                                Kindly look into this matter or shot out this problem asap.

                                Frauds name - aklesh kumar
                                Frauds mobile number - [protected]

                                Thanks and regards
                                Mohd arif
                                Uttar pradesh, kanpur nagar -208001

                                Mobile number - [protected]
                                [protected]
                                PhonePe customer support has been notified about the posted complaint.
                                Feb 25, 2020
                                Updated by fslfq09
                                Dear sir / madam

                                I inform to you that today i have a call on my mobile number..he said to me i am calling from phone pe customer care regarding phone pe for new offer details.i share you some screenshots. please check it . kindly take some action for him.and please provide me my deducted money in my phone pe account ASAP.

                                Kindly look into this matter or shot out this problem ASAP.

                                Frauds name - Aklesh Kumar
                                Frauds mobile number - [protected]

                                Thanks and regards
                                Mohd Arif
                                Uttar Pradesh, kanpur Nagar -208001

                                Mobile Number- [protected]
                                [protected]
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  saurabh_7744
                                  Feb 22, 2020
                                  Report
                                  Copy

                                  Address: Dehradun, Uttarakhand, 248008

                                  Hello
                                  I have been continuously receiving call from a fraudulent with no. [protected], who first robbed my father through phonepe request money and when i tried to contact him is threatening me and saying abusive words. He is so confident with our law and order that he is still using that number on whatsapp and literally saying these words-"you cant even touch my pubic hairs, and no one can do anything". I have already register a complaint in cyber cell dehradun about the fraud, but from there also didn't get any positive response. Other than the fraud which i do understand is our ends fault, the issue is more of a law & order failure where a person is getting a sim card without kyc and then using the same phone number on whatsapp even after the fraud. And as far as the bank response is concern they are as slow as they can and yet call their banking system user friendly.
                                  PhonePe customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    U
                                    Uday Kumar Shetty
                                    Feb 20, 2020
                                    Report
                                    Copy

                                    I initiated payment worth 9500, 9600 and 9500 three times and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.
                                    PhonePe customer support has been notified about the posted complaint.
                                    The problem has been resolved
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      srajenn
                                      Feb 20, 2020
                                      Report
                                      Copy

                                      On[protected] i have done two transactions of rs.40, 000 each through phone pe to a merchant. Both the transactions were shown succesful but merchant didnt get the amount and money was debited from my account. The transaction ids are :p2002171847314451460230 & p2002171849391797091501.
                                      The amount debited was total rs.80, 000/- and was not credited back to my account even after three days. The bank officials are not taking any responsibility on this transactions made through phonepe.
                                      Kindly revert back my amount of rs.80, 000/- back.
                                      PhonePe customer support has been notified about the posted complaint.
                                      Feb 20, 2020
                                      Updated by srajenn
                                      I have raised Tickets nos are 87139728 & 87139611
                                      I had booked a rail ticket through irctc app through phone pay. Amount deducted but ticket was not booked. Although 14 days had been lapsed i have not got the refund amount of Rs.5175.40.
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Anilsahani812
                                        Feb 19, 2020
                                        Report
                                        Copy

                                        Address: Dhenkanal, Odisha

                                        On 3rd february a sum of rs. 20000 got debited from my account but the transaction was failed. I complained to phonepe but did not get the refund stating the reason this is due to the technical issue of my bank. I have already lodged a complain in my bank and my bank says this is a third party transaction and they don't have anything to do do with this issue. With extreme dissatisfaction i request you kindly resolve my issue at an earliest. Thank you.
                                        Anil kumar sahani
                                        Mob no-[protected]
                                        PhonePe customer support has been notified about the posted complaint.
                                        Sir i have done payment for bajaj finance card but it regret my application and he say you have to do same process again so i dont want to be with them and i dont want to take his services, it seem like he make me fooled
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit