PhonePe Complaints & Reviews

I have paid through phone pe yesterday night at 11:56 p. M. Though the transaction showed successful along with the utr id, the balance got deducted from the bank account which is linked to the phone pe wallet but the receiver didn't got any money also i have checked his bank statements, phone pe is continuously saying to contact the receiver's bank but the bank is denying as they don't have any details, the money was for the receivers relatives operation im totally disappointed by such disastorous game playing by phone pe!

On 04-jun-2019 i sent 3800 inr from my hdfc accoount to pnb account but money debited and not rceived in pnb account.
Utr no.[protected].
Time : 10:35 pm
Date : 04/june/2019
Name :tulesh verma
Contact no. [protected].
Request you to take action on this to either credit the amount in destination pnb account or refund into source hdfc account.

Phonepe — services not done & even din't pay attention towards these complaints.

1 review
L/1012, phase-2, awadhpuri colony, beniganj, faizabad., faizabad, faizabad district, uttar pradesh, india
Shiv narayan saxena on jun 5, 2019 mark as resolved

Shiv narayan saxena june 4, 2019 at 12:37 pm
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Shiv narayan saxena june 3, 2019 at 8:02 pm
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Maine phonepe app k dwaara mobile no. [protected] se 12th april 2019 ko 12 teachers ko spot checking k paise transfer kiye they. Kintu mere account se phonepe ki taraf se amount deduct kr liya gaya or kewal 3 teachers ko amount transfer kiya gaya. Maine phonepe app ki ticket id: #51722485 pr complaint kee ki mera jo amount transfer nhi kiya gaya hai wh mere bank account main refund kiya jaiye, magar yeah kaarya abhi tk phonepe dwaara nahin kiya gaya hai. Is baare main 1st june 2019 ko maine company ko phir se remind karaya ki jo transactions (Payments) nhi kiye gaye hain wh sabhi amounts mere bank amount main refund kiye jaayein nhi to main rbi mn complaint kr rahaa hoon! Mgr is k baad bhi company ki taraf se koe attention pay nhi kiya gaya hai! Saath hi phonepe ne ke nirdesh pr ratings bhi mainen ki thin.
Aapse sadar nivedan h ki mujhe nyaya (Justice) dilawaane ki kripa karen.
Regards,
Shiv narayan saxena,
Ayodhya (Faizabad), u. P.

Shiv narayan saxena june 4, 2019 at 12:37 pm
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Shiv narayan saxena june 3, 2019 at 8:02 pm
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Maine phonepe app k dwaara mobile no. [protected] se 12th april 2019 ko 12 teachers ko spot checking k paise transfer kiye they. Kintu mere account se phonepe ki taraf se amount deduct kr liya gaya or kewal 3 teachers ko amount transfer kiya gaya. Maine phonepe app ki ticket id: #51722485 pr complaint kee ki mera jo amount transfer nhi kiya gaya hai wh mere bank account main refund kiya jaiye, magar yeah kaarya abhi tk phonepe dwaara nahin kiya gaya hai. Is baare main 1st june 2019 ko maine company ko phir se remind karaya ki jo transactions (Payments) nhi kiye gaye hain wh sabhi amounts mere bank amount main refund kiye jaayein nhi to main rbi mn complaint kr rahaa hoon! Mgr is k baad bhi company ki taraf se koe attention pay nhi kiya gaya hai! Saath hi phonepe ne ke nirdesh pr ratings bhi mainen ki thin.
Aapse sadar nivedan h ki mujhe nyaya (Justice) dilawaane ki kripa karen.
Regards,
Shiv narayan saxena,
Ayodhya (Faizabad), u. P.

This is regarding transfer of an amount of rs 3000 from my sbi to pnb bank account ([protected]) amount on 4 june 209 at 10:40 pm through phone pe utr no for the same is[protected]. Phone pe executive says talk to pnb ad amount is already transferred and pnb executive says talk to phone pe and sbi as we have not received the amount sbi says we are not laible then who is liable for all these i transferred my amount only but lost by rs 3000.

Bymistakely money transferred to another UPI number.
UPI NO-1904232030084257540348
1904232025047391881683
1904232016544596053613
Mob no-[protected]
The account money was transferred was unknown and Bymistakely money was transferred UPI no and phone no provided above total 32500 rupees was transferred to the account.
Please resolve itself soon as possible.

I have transferred rs. 7700 through my phonepe account ([protected]) to mobile number ([protected]), but this amount has not been yet credited into beneficiary account. I got utr number (Utr:[protected] from phonepe. I wanted to know that why it is not credit to ([protected]) mr. Anurag kumar.
I have attached the successful transferred status screenshot.

Hi,

I want to share my recent experience with Phonepe and how I was misguided by them and lost my money due to their customer care executive.It begin with my transaction on Bsnl portal, I was trying to make payment for 2 of my BSNL Landlines and the selected mode of payment was UPI where I used Phonepe to make my first transaction of Rs. 1646 (Date: 31/05/2019, 04:37 PM) which gave me a message on Phonepe saying pending and my account got debited for the said amount and Bsnl portal gave a message of Transaction failed. So, as usual I thought that I can contact phonepe support by going in transaction history and selecting that pending transaction so that they can help me with my refund for the failed transaction. But surprisingly I didn't found that transaction in my history, so to check if the problem was with the phonepe, my bank or Bsnl, I tried to make another transaction on the same Bsnl portal but for my another Bsnl number and this time the amount was Rs.1443 (Date : 31/05/2019, 04:48 PM) and the mode of payment was same UPI and it was through Phonepe and the same bank was selected. Unfortunately this time as well the transaction showed Pending but luckily I took a screenshot for the same and as I thought this transaction was also not visible in history of my Phonepe Account. So, I immediately called Phonepe customer care service and the person with whom I discussed my issue over the call surprised me again by saying that I just chose Phonepe to make my payment on Bsnl portal but I didn't click on Pay and initiated it that's why I am unable to see it in my History because I never processed it as per him and his system. And when I told him that I got message from the bank for amount debited he still denied me by saying that I didn't initiated the payment from my end. So, I asked him how to share the screenshot with them and he guided me with the steps and I did the same and forwarded phonepe screenshot for both message that I received from the bank saying my account got debited for the said amount as well I shared the screenshot for the second transaction that I had luckily taken of Phonepe which said that transaction is Pending and after sharing this screenshot they agreed that I had initiated the payment and the amount was debited from my account for the said transactions. Now as per the BSNL message that said transaction was failed and if the Amount is debited from Account it will be reversed in 3-4 working Days, the very next day that is on 1/06/2019, I made my payments for both the BSNL numbers but this time I used the Internet Banking option instead o[censored]PI option that was my biggest mistake due to which I lost my Money. And yesterday that is on 3rd June 2019, I get a mail from Phonepe that says my Transaction is successful and also now the Application of Phonepe shows those transactions in my History and with a Successful message. But now my biggest problem here is that a Failed transaction becomes successful Transaction when I was waiting to get refund for my failed transaction as I had already made payment for the said transaction but with a different mode of payment. My concern here is that who gave Phonepe rights to process a failed transaction where the policy of receiver says that it will be refunded back. And now when I asked Phonepe to cancel the processed transaction which was not with my approval after it was failed for the first time, they are asking me to Contact BSNL for the same and I am unable to do that because the BSNL Landlines that I have is in Latur and Sangli and my current location is Mumbai. I don't have my personal BSNL telephone here in Mumbai and also I am not able to connect on their Tollfree Customer care number with my Non-Bsnl mobile Number. I feel myself helpless in such situation now, so I just wanted to share my experience with others so that they are not trapped in Phonepe tricks that their Customer care executive tried to play with me at my first point of contact by saying that I never initiated the Payment. I just want to say Phonepe user that don't rely on History for the transaction that you make with Phonepe, because this things are in their hand and they can play with you as well how they tried to play with me. So, if ever you use Phonepe for making any kind of Transaction then make sure you take a Screenshot for the same as you never know what will happen with you.

Dear sir/madam
My self Vijaybhai Valjibhai Laltuka have register account of Dena bank with phone PE wallet .my accout no which is registered with phone PE is[protected].

Sir on 2/6/2019 wrong transfer has been done by myself .sir 1500 has been credited in a/c no [protected] of SBI branch which is to be done in account no :[protected] which is right sbi account of Dantiwada branch .

So sir please neeedful action as soon as possible and refund money in my account no[protected].
Your faithfully
Vijay Laltuka

Dear sir / mam

Yesterday i have transferred 3000 rs from my phonepe account no. I have transferred from hdfc bank.
My payment is showing successful in phonepe and my amount was debited from my account after that i relised it was fraud person sending me the
Request and unfortunetely i have paid for the same when i asked to refund it just ignore me and blocked my phone no.
So my request is just identify the fraud person because he has a difenitely bank account because he was using upi link ([protected]@myicici) and the phone no ([protected]/[protected]) is still valid. Please do the needful as soon as possible because same thing may be happend next time for other person also.

The details are given below for the fraud person:
[protected]@myicici - used for stolen money
Conct no:[protected]/[protected]

Thanks
Amitava jana

Today[protected] at the time of 11 am. We get a phone call from [protected]. The person who is talking with me is saying that the account of malkit kaur is has been blocked by some issues. So we give him otp of that linked number. And suddenly they say that we give him atm card number of 12 digits and adharcard number. By mistake we give him all details. Then they debit rs.50000 from my account by seven transactions of rs 5000, rs15000, rs9, 999, rs10000, rs19, 999, rs5000, rs5000. But the 20000 will be back by cancellation of transaction. So please recover my money. Thanku.

Phone pay account no-[protected] mob no rechare-385 on airtel dth custumer id-[protected] not successn so no refund occured on date[protected] to till date current date so my complain regrading discuss customer care phone pay or customer 7 day witn refund give my account refund but no refund accived so akgar my refund witn next 7 days not recive my account complian cunsumer firm or rbi banking lokpal and news paper inform.

There's a fraudulent transaction took place from phone number [protected] for an amount of 7000 rs today using phonepe account. I did call up phonepe customer care requesting to identify the number and help refund the amount, however, i didn't get any resolution on this issue. I am lodging this complaint so that others don't go through similar fraudulent transaction with [protected] and how can this number be traced as well.

Yesterday i have transferred 20000 rs from my phonepe account no. [protected]. I have transferred from sbi to axis bank
My payment is showing successful in phonepe and my amount was debited from my account but it is not credited into creditors account
While i complained in phonepe first they ask to contact axis bank then they asked to contact sbi bank. And both the bank are saying that this is fault of phonepe
I have recording of phonepe, sbi and axis. Now i will file a case against phonepe in consumer court. And ask everyone not to use phonepe

Dear sir/ madam
I had some serious issues with the system and requested to rectify the system
I tried to make a payment with phone pay on 29.05.2019 with an amount of rs 20/ and transaction id :p1905290719073589150472 to bharatpe[protected]@yesbankltd and amount has been deducted from my account and same is not credited to receiver account and message transaction is pending at receiver bank. Since this a purchase transaction and until and unless payment is made material will not be given and we have to make the cash payment. Since it is a technical issue, once payment is not successful it shall be treated as failed transaction and should not kept pending for further action such as to credit the same to receiver account after some period as the payment will become duplicate to merchant which can not be recovered. I received a message on 31.05 2019 stating that transaction successful and amount credited to receiver account after 2 days. This a major draw in the system and for such type of issues we will end up paying double (Same thing happened to me) to merchants. If same thing continuous we will loose confidence on the system please take the corrective action for such type of issues and confirm us back so that we can continue to use system with confidence in future. Awaiting you reply

I transact the amount on 30/05/2019 through phone pe by sbi savings account. I pay the amount to anglo eastern maritime academy my transaction reference number is qct[protected], transaction time - 11:08 am. Amount has been deducted from my account but the next message shown that transaction failed. Amount also not revert to me. Please check the details.

Since there is no kyc facility yet, i'm unable to withdraw my money from phonepe wallet. Why did you not notify at the beginning itself that we cannot use the wallet to do normal transactions??! Now my funds are locked until you receive a permit from the government. Very irresponsible behaviour, guys. After the company gets the permission to do kyc, i will withdraw & uninstall this app too. I really thought that you guys were better than paytm but you're way worse.

Hi, On 04/04/19 I paid credit card bill through PhonePe, three days earlier to due date. On 04/12/19 transaction failed and PhonePe refunded the amount. By that time Bank charged me against late payment. Because of PhonePe my bill payment was delayed. PhonePe agreed to refund the late payment charges on 04/26/19. But, refund amount not yet received

Dear Sir/Madam,
today i registered to the Phonepe account for the first time to received an amount of 20000 from a person who claimed me as a Army person named Sanjay Singh Phone number +91 [protected] and Phonepe Account Number in the name of MARY SHYLA . the UPI transaction number was[protected].
being a first time user and and person called me in peak working hour saying please receive the request soon just accept this fast else transfer will be failed .and instead of he transferring me money he took credit of 20000 rs. from my account . request you to please help me with this fraud case and if can get my money back

I have done airtel dth payment through this app on 22/05/19 but airtel didn't receive amount and app it is showing payment done. I have given complaint in app but in some time it is showing complaint solved how can it solve.
I have send mail also but no use
I would not recommend any body to use this app
Regards
Adil
[protected]