PhonePe — money not refunded after being debited and not transferring

My account was debited for rs 2000 2 days before and money was not transferred to the contact i sent it. Now i need the money but it is not being refunded even after 2 days have passed. The help tab in the app is so slow and irresponsible that i am getting the same reply everytime i complain that it will ve refunded before 2 may. Is there anyone who can tell that 2 may is gone dude. Please help me out. I need the amount urgently.
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Sir, I am a phone pe user .But sir I am not able to withdrawl money to my account because of sorry e- kyc Sevice are temporarily unavailable. Please solve this problem.
Phone pe user
Tushar Singh negi
[protected]

Dear mam/sir I have paid electricity bill of rs. 770. My bill is still pending. It showed it will be done on 24 hrs but now its going to be 34 hrs but it is still pending. Please help me out.

I'm trying from last 3 weeks to do my kyc but unable to do so my money also got stucked there and PhonePe is not caring for the customer just wasting time and money o[censored]sers.

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