Pizza Hut India Complaints & Reviews

I had placed an order at Pizza Hut, Profit Centre, Mumbai. I had ordered for 2 Oversized big pizzas meals - Cheese and Paneer pizza. I had checked the pizzas prices on pizza hut official website before placing my order. As per there offer the meal costed Rs 299 each As per the picture I have attached below.But the bill was of Rs. 780. Even if the taxes of 36.75 was charged my bill should have been 299 + 299 + 36.75 Which is 634.75. The bill I got I have attached a picture below. As well when I was ordering I ordered for extra cheese in one of my pizza and the customer care person reconfirmed it in my order but it was not there in my pizza. It's my request to take a look at this mistake by Pizza Hut. It is not expected from a food brand like pizza hut to give such services.

On[protected] I placed online order with order reference number[protected] amount rs224.57 at Bangalore location. After a while i received call from Pizza Hut that my order cannot be processed due to non-availability of certain items. In turn I requested for refund of money and Pizza Hut assured me that the money will be refunded in 45 working days to my bank account. Even after repeated follow-up and feedback with Pizza Hut customer care I am still waiting for my refund. It has been more than 4 months now since I have raised the concern but still no action has been taken from Pizza Hut side.

I am Riya, (a customer of pizza hut . city-malda. state-west bengal). suddenly i harassment by pizza hut manager. ( Mrinal Ghosh. manager of pizza hut, city-malda, state-west bengal. ). Sir, main riya bhagat malda gour road ki rahene wali hun. yahan jo pizza hut ki manager hai wo order place karne ke waqt phone number lete hai. bad mein ratko ladkio ki phone no. pe call karke gandi gandi bat karte hai. shif mere sath hi nehi mere sahelio ki bhi cell pe call karke ulti sidhi sexual batein karte hai. ye wohi ladka hai ke nehi ye jan ne ke liye main malda pizza hut pe gayee thi aur usse bat ki aur proof ke liye ek photo bhi le ayee. sir, apse nibedan hai . is tarah ki sexual harassment problem ko jald se jald solve karein. aur uss manager ko saja dilwayen. with your faithfully. Riya Bhagat. gour road, malda, west bengal. 732101

Order was placed on 1:40 pm on[protected].And no pizza was delivered.On complain they said do whatever you want to do.Order was placed on phone No. [protected]. Customer Name ---Harshit Bhardwaj Phone Number---[protected] Pizza Hut Name ---MAJRA, DEHRADUN Pizza Hut Phone Number---[protected]

Hi Pizza hut team, I placed an online pizza order for Rs. 561.39 on 11/03/2015 in kolkata, WB, but no home delivery was done. I called several times to either do the home delivery or refund the money...but as of today 15th march 2015...no refund or delivery has been done. I am attaching the order receipt here, order reference number is-0329­-3230399 Please kindly look into matter and refund my money back. Thanks, Preeti

I ordered overloaded meal combo with veggie pizza, and with extra cheese, no extra cheese in it. garlic bread with cheese topping, I paid 20 rupees extra but no topping was there. I said to send me 7up instead of pepsi, i got pepsi order made by 5 pm, i received it by 06:05pm. worst service i have ever had. will never recommend to anyone until get any compensation. pizzahut, devyani international ltd. KT-1&2, C-25, Stellar Park, Sec-62, Noida, UP Vishal [protected]

I placed a bulk order online for pizzahut confirming with helpdesk about home delivery after the order been placed. They called saying pizza cant be delivered at my place due to which the order got cancelled but i didn't received any kind of conformation that the order has been cancelled even after 4 hours. I don't know what kind of technology they are using even they stated that the money will be refunded within 25 days!!! WOW it came to such a great shock that big franchise like pizza hut keeping their name at stake . PLEASE ENQUIRE THIS ASAP. Order NO.[protected]

On 13th March'15 I place a order pan pizza at MALDA pizza hut but they are says that can't delivered us with in 30minutes and also they canceled that order. I totally disappointed of your service. Distance only 1-1/2 KM. Disappointed

Hi, I placed my order online on 13 March at 8.59 pm and received email confirmation mail that order received and will be delivered in 30 mins ( by 9.30 pm). I waited till 9.30 and then have called customer care thrice 1st agent said system issue and hung up 2nd agent Harshit said the store manager will call back but no one called and neither did pizza arrive 3rd agent put on hold for 2 mins and then asked for issue.. I asked for supervisor Supervisor siddhartha checked and said will call back in 5mins and will check with store. He did call back thankfully and updated store is having rush but again this is extremely poor service .. It's already 10:09 pm.. So 1 hour 9 mins and still no pizza. Siddhartha said it will take 10 mins more. While I appreciate his support and being straightforward but this is heights of poor service and false commitments. Exact same thing happened on previous order as well but was delivered at least in 40 mins... This time 1 hr and 11 mins now and no pizza. My order no is[protected]. Pranay Mob [protected]

I placed an online order at Pizza Hut, Nerul branch ( reference number :[protected] at 10.03 for dinner and despite a prompt confirmation of order, no items we're delivered at all. I called them repeatedly but the answer of people was most annoying ... Most sounded like a trained computer on auto - answer mode. Not a concern for customer experience . Despite repeated assurances that store manager will call to discuss my concern in 10 mins . No phone call came. I feel mentally harassed by this abhorrent behaviour of all Pizza Hut people involved . As a consumer I have right to get service I have been promised or if the service cannot be delivered, a timely notification of the same . But I as a consumer feel cheated and harassed by this careless behaviour. I demand compensation and an apology for this lapse in basic consumer service .

This is vijendran, from Bangalore. I ordered for one pizza online last Sunday(8th Marth 2015) on Pizza Hut India Website. Paid for the bill of Rs 360.81 through NetBanking from my HDFC Bank Account. (Transaction ID reference BIL/[protected] /POS [protected] Yum_Restaurants_ POS DEBIT) I got the msg online that my payment has been transferred, however, soon after my screen displayed the msg "Server could not be found") . After i made once again paid for the same order[protected]POS [protected] Yum_Restaurants_ POS DEBIT ) and got the success message.

My question is about the first failed transaction from PizzaHut WebSite. When can i get the refund?

This is the last time I have ordered with Pizza Hut because not only they delayed my order but even the delivery boy was arguing for 20 minutes although he came after 1 hour and then showing attitude saying, ''TAKE IT, IT IS FREE FROM ME'', felt like slapping him in the face. WE ARE DONE WITH PIZZA HUT NOW, WILL NEVER ORDER AGAIN BASED ON THE KIND OF PEOPLE THEY HAVE FOR SERVICE, SUCH AN ILLITRATE PERSON WHO DOESNT KNOW WHAT CUSTOMER SERVICE IS AND KEPT ON ARGUING. I M GOING TO WRITE THIS REVIEW ON EVERY POSSIBLE WEBSITE THAT I CAN AND MAKE SURE ATLEAST 1000 PEOPLE GET TO KNOW MY EXPERIENCE.

My friend and I had ordered veg-overload large pizza and cheese gingerbread at 7:45 pm, 8th March 2015. The delivery was made at 8 pm at GC IIT Madras (delivered from Ascendas pizza hut). The order no is 7686 and the bill was for Rd.356. To our surprise, the pizza and the gingerbread was cold and dry. Please look into this issue seriously.

I ordered Pizza at 9:03 pm and delivery boy stepped at 10:15 pm. My order number on 8th march 2015 was 1758. I called 3 times to customer care all they say is I will tell store person to contact you nobody called. Finally I sent pizza back I dont even prefer to take free with such ridiculous service. I have no issue if some one calling and saying it wnt be delivered on time so I can manage something else rather than waiting for more than 1 hour. Pathetic servie. I will prefer dominos and smokin joes any time. ppl dont buy pizza hut . They dont even take action on feedback we send. Pizza hut india Pune aundh (sucks). This is my end with Pizza hut. no more pizza huts

Today. 8th March, being Womens’ Day, thought of dining out at Pizza Hut, Banjara Hills after a lot of thought as PH is not known for service, and you proved it right. The moment we stepped in, we were told it will take 30-40 mins post ordering and with a kid, we didn’t want to take a chance of a staff that doesn’t seem confident of swift delivery. Then, we thought of taking away, waited 10 mins as no one was there at counter to take an order, Manjunath was helpful and said we are understaffed – Is that my problem? The so called dumbhead Manager Srinivas came and I wonder if he even understands English or Hindi, I complained but he just plainly ignored me and was too rude.. Post all this, what I brought home was supposed to be an Overloaded Paneer Pizza but PH cheated me as what it gave me was 1 paneer per slice, is that what you call overloaded or even loaded? My house would serve more paneers than that, is that what you call overloaded?? BIG TIME CHEATS.. I WAS A PATRON OF PH BUT I STOPPED COMING AND SO DID MY GROUP AND NOW YOU LOST ME FOREVER… SPOILT MY DAY AND MY MONEY

We ate on the 26th February and decided never to return in the DB Mall unit of Pizza Hut. The staff had all changed from 27 December 14 that I visited last . Had to thrice tell the attendant to clean the table.. Twas sticky NOT UNDERSTANDABLE Asked for certain Menu.. It had changed and nothing close was available.. PRETTY UNDERSTANDABLE Was served chilled mushroom soup. Had to send back to warm..hope he didn't spit and serve.. NOT UNDERSTANDABLE Told to get salt n pepper .. Got pepper only.. When asked for salt again.. They took away the pepper and forgot to get the salt. Reminded again.. Still didn't get both.. Just salt. FUNNY Found a hair strand on the pizza topping. Not to mention the dirty quality of the topping. STUPID The cheese in the cheese burst pizza didn't melt or fall out of the pizza. It was a string of cheese on the sides of the pizza. There's more but finding it very very funny to share as I have never ever come across such casual guys who didn't care for the customer with a baby in arms at all. I WAS a real REGULAR.. SO LONG

I would like to list out my experience with my online order 3193464 (Vasant Kunj store was the assigned to fulfill the order) 1) The order was placed at 8:00 PM IST on 6th March 2015. The delivery was made at 9:45, an estimate of 1 hours 45 minutes of delay. 2) The order quality was the worst I have ever experienced. Try and learn something from Domino's. 3) The phone call to the store provided is been answered once after continuous 28 attempts. I hope the above stated points are clear enough to highlight my level of annoyance with pizza hut. I would strongly oppose selecting Pizza Hut now.

hello sir, my name is ashit desai.. my email id is ashu.[protected]@gmail.com and phone number is [protected].. today one hour ago i ordered 2 pizzas from ghod dod road branch pizza hut.order refference number is[protected].. I usually go to dominos pizza but for a change, i ordered to pizza hut.. but to my misfortune, i had a bad experience of life time.. i ordered tandoori paneer with extra cheese and fiery fest but to a great disappointment, 500 rs pizzas were of very mediocare quality. no extra cheese and extremely less toppings.. what i can say more.. I had a huge expectation and I was giving reat to my fellow doctors at my home but u looked me down by giving below avg quality pizzas.. i dnt expect muchbut surely u lost one imp customer and his endless mouth publicity. Ashit desai

I am standing here at your rajkot branch of pizza Hut since last 30 minutes and no one here answers me regarding taking orders and even they are not even ready to take order for take away. After asking several times by reaching your kitchen they replied so rudely. Is this your service? Is this your busines?

Sir, I had arranged a birthday party of my son on[protected] at your Magneto Mall, Raipur (Chhattisgarh) store, where I had a deal with your staff Mr Akash who confirmed me Rs. 225/- per pax for a medium size pizza, a soft drink and desert like ice cream and a return gift . In addition he said that instead of medium size pizza potato wafers or garlic bread can also be taken by choice by kids. I confirmed him for booking of 20 No of pax So he advised that he will manage in such a way that 10 Medium sized pizza and 5 potato wedges and 5 garlic bread will be serviced so that kids have variety coz no one kid can eat a full medium size pizza, and he also assure that he will try to get waiver of taxes which was chargeable in addition to Rs. 225/- .

But on the day of party Mr. Akash was on leave and some Vijay sahu or else arranged the party for us and he fist serviced one garlic bread to all the kids and on asking for potato wedges and pizza he bought for some of the kids and at the time of billing he charged additionally for 4 Potato Wedges and 3 Garlic breads and also charged taxes extra.

apart from the above we were some senior member from our family so we seperatley ordered some combo meals as beriza and 1 feast 2 pan in which he did not serviced the soup even after asking for multiple times, basically they were unable to handle the party and even service was very poor they were trying to save the cost and servicing very slow to the kids so that they may be diverted from foods, quarter glass of cold drink and 1/2 scoop of ice cream was served even with half hearted.

Finally they submit with a bill for 9541 /- and after asking for deal with Mr Akash who was in leave on that day, they made a call to confirm from him but even after his confirmation they argued me to make full payment and created a seen in front of my family even they ruined our party but did not even acknowledge, so I finally paid him 10000/- (Which is more than the bill amount ) which he kept and was told to Mr. Akash to look into the matter and refund the amount excess charged by me with their apologies .

But till date I neither received any apologies nor any refund . so I thought before going to consumer court and local news paper, I should contact first with your authorities.

So you are requested to please look into the matter so that any future client of yours is not suffered with such a business practice and did not ruin his party.

Anticipating Your Response,

Thanks,

Manoj Budhwani
[protected]