Pizza Hut India Complaints & Reviews

I HAD ORDERED A PIZZA FROM PIZZA HUT ONLINE ON 28TH FEB 2015 FROM THE PIZZA HUT STORE, OPPOSITE TO STERLING THEATER, CST, MUMBAI. I HAD ORDERED 1 OVERLOAD MEAL AS A PART OF THE COMBO OFFER. IT INCLUDED 1 Medium VEGGIE Overload pizza 1 Garlic Bread Stics 1 7UP As per the menu online it should have included ONIONS, TOMATOES, SWEET CORN, JALEPENO, BLACK OLIVES. When i recieved i found that SWEET CORN AND BLACK OLIVES were missing. I request the authorities to kindly look into this matter keeping me notified about it. A formal apology from the owner of the concerned Pizza hut outlet will be appreciated.

Horrible experience with Pizza Hut for the first time in 9 years. Ordered online for PHD. Store assigned Pizza Hut – Bengaluru - BTM Layout 2. Paid via credit card on 20th Jan 2015. Amount Rs.615.14. Order #[protected]. Pepperoni Pizza. Got a call from the store saying pepperoni is not there. Had ordered the same for US clients specifically. So had to cancel, as they didn't want chicken or veg. Was told refund will be done in 7 working days after confirming cancellation. Refund didn't happen.Called on 8th working day. Was told refund will be done in 21 business days. Callback promises were made. No callbacks received. The last callback promise was last weekend. Kindly learn to keep your word as a company or train your people better…whatever is the problem. I don't want any pizza replacement or free pizzas. I want the money credited back to my credit card account like other companies do when they can't provide the service and customers are forced to cancel.

On 4th February '15 the bill for Rs. 952 was wrongly swiped as against Rs. 476. with my HDFC CCard Subsequently a void sale was raised for Rs. 952. Again a bill for Rs. 476 was debited to another ccard which was correct. Till date as on today my ccard has not been refunded the said amount of Rs. 952 ( more than 23 days have elapsed since then). Now i have to -pay my cc outstandings in another two days time which is inclusive of the amount. The same has to addressed with in the next 24 hrs . Biswajit Roy [protected] A-3, HImbindu CHS, PLot 18, Sector 10 Vashi Navi Mumbai 400703

I write this complaint in total disgust as to what i had experienced in pizzahut, vijayawada today at 5 in the evening. I have been inside at 5. there were absolutelyyy no one found around except for 2 customers sitting at a corner. none of the staff! and i mean it absolutelyy NONE!!! we were wondering if it was even open or closed. In a confused state, we just sat there waiting if we could find any of the staff and no one came out for almost 15 min and we were just waiting all that time. one guy came out probably from the kitchen, saw us and just turned around not even greeting nor even bothered to give us the menu card. and then 5 min later a another guy came out and gave the menu. HORRIBLE HOSPITALITY i tell you!! Not even a single staff was there even to give us a menu card! And then things dint just end there!!! We sat at a table which was almost at the center of the hall and while i was having my food there was something sharp pricking my leg! I just got out very fast and put on the torch to see what it was! and to my horror it was a RAT! I mean WHAT THE HELLL??????? Somewhere in the middle table of a Pizzahut room i got bit by a rat? Who the hell is going to take the blame if i get some infection out of it!??? And when i took it to the notice of the staff, they just responded in my most careless way possible! That is NEVER the way you respond to your customers! NEVERRRR!!! "Customers are our KINGS"! That should be more in action not in just your cards! The staff here very urgently and badly need to take customer hospitality classes! because they are the WORST ever i saw!! I have always been a very good fan of pizzahut and visit it too often. but now i just hate it! and i'm never going to visit it again nor would i recommend any of my friends and would discourage any if they wish to go! I totally REGRET my decision of going to Pizzahut! NEVER AGAIN! You should better take this seriously or you'll surely lose all the favourite customers you had in vijayawada, because already it's running very bad! Better do something about it!

I ordered pizza hut at least twice a week. I have been receiving poor service. I have had to wait 2 hours for pizza on at least 4 occasions. Once I ordered pizza and never received it. When I call the store I'm placed on hold for long periods of time after requesting to speak to a manager. Crew members laughing and playing on the phone. I have called your customer service several times about the same issues with them telling me my complaint would be followed up and never get a return call from any pizza hut representatives. I'm lost for words right now. Really angry, your pizza is very good when its hot not warm please help me [protected]@ gmail.com or[protected] thanks.

Hello All, Me and my spouse got worst Food poisoning after having Pizza from Pizza hut Salami in Amnora Mall Pune. This Incident was on Sunday 23rd Feb 2015 and still suffering consequences. I wish somebody takes some action againts this. Call me if any body has any questions at [protected].

I am completely frustrated with the srvice of PIZZA HUT. I ordered for PIZZA at 8:45. I didnot get my order till 11:30. On calling they informed that it cannot be delivered. As per the policy i should gett he PIZZA of free. Now i am expecting double amount. I am sleepiung empt stomach and it is just not acceptable. I am COMPLETELY ANNOYED AND FRUSTRATED. Buggers they dont treat people like customers. They do their work of their own withoiut any responsibilities. RefNo:[protected]

I ordered 2 pizza, one veg(Paneer Makhani) with extra cheese and one non-veg(Kadai Chicken). I got the pizza delivered but both the pizzas were veg pizzas. The boxes didnt had any label on it stating whether its veg or non-veg. So i started calling the store but the number came busy so i called the delivery guy and explained the situation, after that the guy started giving the excuse that the chicken and paneer in the pizzas that i have ordered will taste the same. Then he disconnected the call stating he is will call me back. As expected there was no call. Then i started calling the store which was busy most of the time. Finally the call got connected and he kind of heard my issue and said that he will send another pizza. i waited almost an hour and called almost thrice to confirm the order but it was no use they always said they will call me in a min with update. This was one of the most horrible experience that i had with pizza hut and this was my first order with pizza hut . I promise myself will never buy anything from pizza hut again and will never recommend anyone to do it too.

I ordered pizza online from pizzahut's website. Money 561 decducted from my credit card. But their system sucks and they couldn't find my order. Aftrer talking to their executitve. they said they willl return my money after 21 days, what the hell, is this ecommerce ?

WORST..You are at your worst level..Never expected such a cheap level work culture like this..Not even a road side shop will behave this way.. Issue details : Called centralized pizza call centre to palce order at 1:06 PM on Saturday[protected]. Enquired with the guy on call about weather its ITPL outlet or Whitefied outlet. He said its the centralized one, we will internally connect it. I said OK and asked to take the order. He confirmed my address and I said its for new address and he updated my home address which is near Hoodi.He took the order after confirming that there is delivery available to my location and promised me to deliver by1:45 PM (Check the call records). Late I got call again from pizza hut at 1:30 PM, but i missed the call.I called back at 1:34 PM and they started a story saying Whitefield outlet cant deliver, insted I have to re order it to ITPL outlet >> What the hell ?? AM starving hunger here and you ppl are playing ... Why did you confirm me that it will delivered to my address when it was ordered...Why are you asking me to re order in ITL outlet...Why cant you transfer ... Immediately I called customer care and tried to escalate it. Ashwini -so called supervisor..deadly experience..she picked up and she I explained her the issue..she started to enquire with her team..no resolution..meanwhile to reach her, I need to explain issue details to atleast 2-3ppl..crap..she was waste ..she said I will internally route the order to ITPL outlet and it will be delivered by 2:15 PM ..but nothing happened till 2:05... Called back customer care to escalte again..I spoke to Azeez .. He tried to arrange it for me ..worked out with his team took order by 2:20 PM..and told that I will get the order by 30min.. Again someone from ITPL outlet called me back asking to place the order again as they have received only name and phone number but not the order detail...[censored] experience.. pissed off..[censored]t..crapy.. Can you just imagine..can you play like this with hunger ??? High drama still continues... anyhow re ordered to ITPL outlet..Meanwhile spoke with Azeez and Ashwini for 3-4 times..which took 30 min.. ITPL outlet said it willbe delivered by 3:30 PM ..Think..started ordering at 1 PM..and it extended till 3:30 PM.. This doesnot stop here.. Finally a guy called me tod eliver pizza..Worst part is, he has gone to my office address.he said he cant deliver to my home address..Screamed at hima nd said I will escalate..he said ok and kept the call. I called Azeez and told this..this incapable started a new story now..saying that I have placed the order to office address only in my first call... I will challenge you guys..I ordered to my home address..I confirmed with the guy who was taking order and reconfirmed before he disconnected..stressed on the landmark again 2-3 times.. But this Azzez shouts and says it was ordered to office address..How much is the bet?? 1 crore ???? I will challenge..Open the call details of 1:06 PM.. Dont know how, the delivery boy came near my location..near Krishna community hall, ayyappa nagar hoodi.but he startedanother story...he cant come beyond that point it seems.. What the [censored].. Many times we have to delivery to our location..moreover its just 50mts from the point where he was standing..Cant thecome ahead 50mts after this hell out of mistakes from your side.. and it was already 3:45 pm..finally I called again Azzeez and asked him to deliver to my home which is 50 mts ahead..he directly refuse..all converstaio took another 10 min..but that time it was 4 PM..[censored] OFFFFF..what the hell you guys doing... 1 PM to 4PM ..u didnt deliver food.. He connec to his manager..Dont know if he was the real manager...by named Karthik.. he is not fit to be..Incapable of taking decissionand satisfying customer.. you guys played a big drama with me..Can someone who is responsible, call me and compensate me on my hunger starving for 3 hrs..If not I will post this in media..and public sites...Your sorry doesnot work out..Me and my wife stayed hunger for 3 -4 hrs because of your irresponsibility...

Hello, My Name is Saurav Agarwalla. My number is [protected]. On Wednesday ( 18th feb 2015 ) around 8:42pm I had called Pizza Hut at [protected] and ordered 2 pizzas. I live in Kankurgachi so nearest Pizza Hut was of Mani square. They told me that they could not take my order as they didn't have the option of Home Delivery. Hence they gave me the number of Pizza Hut Nicco Park. The number I was given was [protected] of Sujash Sarkar. When I called him, he took my order of 2 pizzas but informed me that as my house is far so it would take time and they won't be able to deliver within 30 mins like they usually do. He told me that it would be delivered within an hour. After an hour I received 2 calls from them asking me the exact location of my house. I told them the exact location which was very easy for anyone to locate as my house is located in kankurgachi crossing itself. I waited and waited and finally I called Sujash at around 10:18 pm but he did not pick up my phone. I again called him at 10:25pm and found out that he had diverted my call still unanswered. I kept on trying the nicco park number too but to no avail. Finally after a lot of trial somebody picked up the landline number of nicco park pizza hut - [protected]. The person tells me that they could not locate my house and asked me to come near Mani square to collect the pizza if I wanted. It was 11pm at night and everyone at my home was hungry since last 2 hours waiting for pizza and hence I had no option but to agree. I agreed to come to mani square. When I agreed, they said that they can't deliver over there and asked me to come to Chingraghata or to Nicco park to collect the pizza. The excuse given by them was that they had no delivery men available. Another excuse was that no delivery man was ready to deliver as it was raining ( although it wasn't raining that time ). And they also told me that they couln't deliver because my house was not in their range. If this was the case why did they take the order?? They very well knew that my house was not in their range. Why did they commit of delivering?? It wasn't raining since the past 2 hours, it rained only for few minutes and that too at night. Why didn't they deliver before?? Why did they give false promises of delivering and kept the customer waiting for 2.5 hours?? As I had ordered pizza for the entire family, we all slept HUNGRY that night due to this negligency because it was 11pm at night and we could not go anywhere for dinner. I want strict action to be taken against these people so that the customers aren't cheated like this. And from now on I would never ever visit pizza hut or order pizza for home. I have taken out time to write and narrate the entire incident, hope necessary actions are taken.

Re: Invoice No: [protected], Order No:[protected] Dear Sir, I have purchased above order from your PHD (Pizza Hut Delivery) take away outlet located at paharganj, new delhi. The oregano and chilli flaked provided with the order were expired. I can share the invoice copy if you can able to provide me your email id and able to send you photo of the expired packets of oregano and chilli flakes if you can forward me your mobile No. I look forward to hearing from you soon

My recent order was delivered after 1+ hours just the moment after I called pizza hut to cancel order but phone was disconnected from their side and than busy. I than ordered from Dominos and a minute later Delivery guy knocked my door and I said couldn't accept delivery as I had ordered from Dominos, so he asked me to call the manager at [protected]. Manager said that we already do not accept order's for Hinjewadi Sparklet but since it was an online order we can't help it and we have to deliver it without choice. He asked me to pay full amount and said order can't be cancelled now. So I paid for the same. Now most annoying thing was the Pizza; as it was cold and non-eatable which I have to throw in dustbin. Best thing was mydelivery from Dominos was on time. I believe that if pizza is delivered even in 45 minute is acceptable from any company, but after an hour, its not as its not eatable and gets rubbery. Most importantly the Pizza Hut store manager did not agreed for 30 minutes delivery guarantee even after delivery in double time and forced me to take order and pay in full. Very unprofessional. I am a professional so I did not argued on the subject as did not wanted to make a scene at my door. I did send them feedback from online option of there store but no response as usual they dont care. My suggestion is dont buy from them and if you do, expect unexpected, this is how they loot you and disguise you, its India and Pizza Hut don't believe in service. Ref: My feedback id was 2733

I had placed my order today 18/02/2015 at 22:00 hrs which was to be delivered at Mahim..Order was placed on +[protected] where pizza hut representative Mr. Abdul attended the call and checked with bkc outlet and confirmed that delivery would be done within 30 min but i was shocked when I got a call at 22:23 stating that delivery can't be done at given address.. I again called on above mentioned no to ask why the order was accepted Mr.Albert who attended the call informed it was taken by mistake..

My order no. is[protected]placed on 18/02/2015 20:22:04) from Pizza Hut Delivery, Site No. 8, Arikere Gate, Bannerghatta Road, Bangalore. Ordered 1 Vegie Supreme with 1 free Country Feast as part of Wednesday offer. The quality of Pizza is below normal standard as the ingredients used for both the pizzas are of low quality (be it the cheese or the vegetables used). This is for the 4th time we are experiencing the same low quality pizzas from this particular PHD branch as compared to other Pizza hut branches.

This time they have reheated the old Pizza multiple times, as a result of which the vegetables have lost its lusture.

We know the taste of Pizza Hut and its quality as we are regular customers. But this particular PHD branch outlet is hopeless with a lot of dissapointment. Please sack all the staff from this unit in order to maintain your quality.

I made two transactions of Rs. – 352 on 13-Jan-2015 to purchase Pizzas from Pizza hut online but both of the transactions got failed and amount deducted from my bank account. I called to customer care and logged the complaint, and customer care representative told me that your amount will get credited into your account within 25 days and I wait to recalled the transactions. But yesterday I again called to the customer care and representative told me that it need 20 more days to return. This is ridicules things if they don't have a proper portal system than close it so that the consumer will not be cheated.

I filed a complaint here recently related to refund of money. So called pizza hut employees started calling me asking for card verification. I happily gave them my card number. But then they started asking for card's expiry date and CVV number. DO THEY THINK I AM STUPID? IF NEXT TIME THEY CALL I WILL FILE A POLICE COMPLAINT AGAINST THEM AND AGAINST PIZZA HUT FOR HIRING SUCH FRAUDULENT EMPLOYEES. IF ANY SUCH EMPLOYEE CALLS AGAIN IT WONT BODE WELL FOR YOU GUYS. I HAVE SAVED AND RECORDED ALL THE CALLS.

On 14th Feb around 12:30PM I ordered food using Pizza hut app and used my Debit Card(last 4 digits: 2854) for the same. 379 INR was deducted from my account but the app got stuck and the order wasn't placed. I called customer care and they said that money will be refunded soon but it hasn't been refunded till now. Such kind of slow response is highly unprofessional. This was the first time I used your app and needless to say I won't commit this mistake again. PLEASE REDUND MY MONEY ASAP. Details: Name: Sushant Mehta Email: [protected]@gmail.com Phone: [protected] Order Date: 14th Feb, 12:30 PM

Hi,
I made the online payment of Rs 704.74 on January 13, 2015. (Transaction No: [protected])

Transaction Date Merchant Establishment Amount
January 13, 2015 M/s. YUM RESTAURANT INDIA P MUMBAI IN Rs. 704.74


Its been more than a month and i didn't received the amount back. I request you to refund the amount as soon as possible.

Y'day i booked VEG PIZZA at jodhpur Pizza hut with number [protected] .but they serve us NON VEG PIZZA. I booked order for VEG PIZZA along with garlic bared. When she survey Pizza on my table that time i asked her that where is other item, even she did not check order which she put on table. after taking 2 bite i realised that it is NON VEG. MY 35 Year life i never touch non veg but just because of such consonance blunder i test this nonsense. It is directly attack on my vegetarian life. Due to shortage of time i could not take action against your staff otherwise i would like to take case against you. //Nagesh [protected]