Pizza Hut India Complaints & Reviews

My daughter ordered pizza on 14th Feb at 2034 hrs over phone through contact no. [protected]. Delivery to be through Crossings Republik-GZB outlet in the crossings Republik itself Order was confirmed to her & informed that delivery would take 40 minutes due to rush at the outlet At 2140 hrs when I called up, I was told that it would take further 20 min. due to heavy rush at 22010 hrs, when I contacted I was told that the order has been dispatched & would take 10 min. to reach.This time I demanded to know why it has taken so late or there is other problem. I was assured that it would not take more than 10 min.however the telecaller also assured that he would call me back to ensure that the delivery has taken place. I again tried at 2240 hrs but could not get through the phone Is this how the so called great food joint deals with its clients. How would you pacified a child if her plan with friend & family fail.I tried to get her to pizza hut next day but she simply refused & we had to go to Dominos (11 km from my house) Are employees in Pizza hut trained to lie. At least Pizza hut should be ashamed enough to call back to say that the order has been cancelled. Had the manager of the outlet been in my team, he would have been fired for this. Praveen singh Chauhan ([protected]@hotmail.com)

Yesterday i was order pizza the name is turkish paneer and second one mexicon nachos so both pizza are not good and not an any of them they gave any other i hv a photo of pizza i will atteched. So please take action and response to ma complain Ma odr id is:-3087889 so please give me good response Thnx Akash dobaria

Hi, I had placed an order on 1st Jan, which store employee cancelled due to unavailability of the product. I made the payment online, since then I have not received my money back. These guys keep me on hold for half an hour every time I call them for the same query. According to their policy it takes 45 days for money refund, and today 45 days is over. A dozen of complain mails has been sent to crm and also feedback was provided on companies website. No satisfactory revert has been provided. This is one of the worst customer service I have come across.
Order Reference: [protected]
Date: 01/01/2015 19:50:00

Terribly pathetic slow order deliver. Order no. for reference is[protected]. Ph No. [protected] I had ordered "Chicken Supreme N Triple Chicken Feast" and "Turkish Chicken Kofte" at 15/02/2015 14:20:48 but the order was delivered at 15/02/2015 15:25:00 more than an hour time. I had made online transfer and when I asked for refund the response manager didn't take it very well. Also, I didn't get any call from the PizzaHut service desk regarding the delay. I had to find the number and call the random customer service which got transferred with multiple people attending the call and every time I had to repeat the issue. The floor manager told me that he will send me a message with complaint number and refund amount and tentative date but I haven't received the same till now. Hence, I'm writing to larger audience. I wont write again again, if I'm not serviced to satisfaction(refund) I will stop ordering from Pizza Hut. Expecting to hear back soon. Thanks, Jitesh

Hi My name is gaurav Yadav .Registered Mobile No [protected].You can see i am frequent customer of pizzaa hut .I have seentheir services in many cities of india but here in bangalore your services are very poor specially Soul space arena mall Store. Yester day in night i have given order for BIG PIZZA and cold drink at 9.40 PM No one mentioned me that pizza would take some time to deleiver after 10.30Pm i tried to call to store and other call centres where they told me that my order would reach within 2 minutes but still till 11 o clock ui did not get pizza .I am surprised with behaviour of store manager aMr Bhaskar who told me that it took so much time because today is valentines day and same was communicated to you by customer care.whether no one informed during order and customer service departement they alwasys saying this is our fault and you will recive pizza shortly while pizza boy reached to my house mr.Bhaskar said he can't give any compansation he asked me to return the order.While asking his name mr. bhaskar threatend me and said you can call any one and tell my name. he was angry on me that why i did give a complaint to centrall complaint centre.Definatly 1 customer would not affect your sell but if you are claiming 30 min deleivery then please do like that.i am going to launch a reort against pizza hut in consumer forum also .Sorry to belive in pizza hut

I had ordered two pizzas on 14th feb. 2015 which were never delivered to me. I had made an online order on pizza hut website. I thought that it might have taken a bit longer time due to lots of orders so i did try to track it. But when it had been 1 hour since my i called them but there was no answer to my phone calls so i tried to call all other numbers but they said that it was closing time and couldn't take my calls. So i called on their customer care number and the person who picked up the phone said that nothing can happen right now because its Saturday so call on monday even after knowing all these things. I think they should be taught proper lesson and the store should be shut down

The biggest disappointment I placed an order at 8.45pm and received it 11.15pm that too after at least calling 4-5 times to your outlet and spending about more than 50min chasing my order. Now comes the best part when my order was delivered at 11.15pm that pizza was so hard that no one couldn't even chew it leave chewing the pizza base was old or baked long back because when ever I tried to pick a slice of the pizza the paper below came along with the pizza, pizza delivered was in such bad shape that no one can even dream this came from Pizza Hut. Have clicked all photos for your reference to see the disastrous pizza. Moving forward I had ordered a Mushroom n corn pizza but what I got didn't had a single or corn that you can make out in the photos attached. I had ordered a garlic exotic bread but it was not the same as ordered and garlic bread was of quality that whole cheese just came of it was that hard also find attached photos for the same. Would really like to share the worst experience for a pizza with pizza huts management my order no. was 57C7958570 ordered was placed in my Neha. I am waiting to hear from Pizza Hut at the earliest.

I ordered for a Large pan pizza at the number[protected] at 2:32 pm.I paid a bill of Rs.925/- I specifically asked the lady who took my order that I don't want Capsicum, Corn & green chilly on my pizza. When the order was delivered it had all the ingredients I had asked them not to add was on it. I didn't return the pizza but I simply very disappointed the way my order was handled. I always prefered Pizza Hut over Dominos and have never had any complaints in the past. I told the person taking the order twice about the stuff i don't like on my pizza and when i one gets totally opposite of what he ordered it shows how incompetent the staff really is. i don't have the invoice with me. i threw it.
I always ordered the Peperoni pizza and this time they had none. thats another disappointment.
I m not making this complaint to get any freebies. I don't want any discounts or money back or any other thing. Just make sure it doesn't happen again
Thank you
Regards
Shivi Tandon
[protected]

please read mail below, I am sure you are charging service tax not as per rule Must Read full :- SERVICE TAX At Restaurants - VERY IMPORTANT !!! Interesting. If we cant change system, at least we should change our self I find restaurant bills often so confusing, ... I just give up and pay the amount shown n the bottom line. Perhaps we shouldn't. Incidentally, I also resent the inclusion of Service Charges in restaurant bills, because it assumes that I was satisfied with the service. Just a matter of principle. Service Charge should be something I leave behind at my personal discretion. I recently demanded that the service charge be removed as the service was non-existent. After a short - very short! - discussion, it was removed. About Service Tax... Be aware This happened at the restaurant. Let me explain. We had been to several restaurants recently. I observed that "service tax" was being misused in the way it was being charged to customers. Let me give an example. [protected] Food and Beverage = Rs. 1000.00 Service Charges @ 10% = Rs. 100.00 Service Tax @ 4.94% = Rs. 54.34 (on F&B + Service Charges) VAT @14.5% = Rs. 145.00 Total = Rs. 1299.34 As per the definition - "Service Tax can be charged ONLY for the services provided to the customer". Now, see what is happening here in the above example. Service Tax should be charged only on the Service Charge amount i.e Rs.100 ONLY, and NOT on the entire amount (1000+100). In this example, the customer should be charged only Rs 4.94, whereas he has been charged Rs. 49.00 extra. Where does this money go? Only the restaurant owner and the chartered accountants who work for them know. · So, I have started asking them the questions - and am surprised to see the reaction from famous restaurants. Either they say: "Sir we cannot change the format of the bill - so, we will recalculate and tell you the revised amount. You may pay only that." OR · "Sir, you do not need to pay the Service Tax amount itself"!! I now have 3 to 4 restaurant bills, but for which I have paid only the service tax on the service charge and NOT on the total amount. Every bill MUST carry the TIN number and Service Tax Number, if they charge it. So . . ., I ask for the Service tax number if it is not available in the receipt that they provide. As we cannot go to any government official and ask them to get this right - because of our system. Please remember - we cannot change any political leader - but we can change ourselves. If we change ourselves - things will change. Please do share this with every one of your friends and known people. Ask for the right tax calculationand Pay only the tax which is supposed to be paid. Verify every bill and receipt that you make payment on. "Please share if you think its worth"

Ordered for pizzas for office lunch yesterday (13th Feb'15) from Pizza Hut Powai, worth Rs. 5090/-.Pizza Hut delivered pizzas without any bill, only delivery challan was attached. Checked with the delivery boy, he said only challans are given. Phoned Pizza Hut Powai atleast 2-3 times, havent received any updates from them. Have phoned their customer care number as well, found no reply. Selling any good/service without any bill is a serious offence. Kindly take appropriate actions.

On 2nd of January I ordered a Pizzas of value INR 470.00 on online but due to faulty website flow the website thrown an error page saying order not been confirmed. I immediately call them and made an inquiry about the flaw. The person said that you will receive the payment withing 21 days. As of now i don't received any payment. I just wanted you people to look into this issue. I am submitting two images one is being proof of website...

I ordered a pizza on 23rd Jan, 2015, from Pizza Hut (Bommanhalli Bangalore branch) which reached my house after 50 mins. When I pointed that they had violated their '30 mins or free' guarantee, they promised to refund the money in 5 working days. Till date I have not received the money. Raised 2 complaints on their website, both of which were ignored totally. Called their customer care, who kept transferring my call. One person said the accounts team will call me in 24 hours. I received no call. When I called back again the next day, after the same multiple transfer process, I spoke to the same person who said I would get a call in 10 mins. Still no response. I did not expect such apathy from a reputed brand such as Pizza Hut, and would like to show them that such careless behaviour will not be tolerated! The order number is 0238­2962336. Order was placed on 23 Jan 2015 at 8 40 PM.

On 24 Dec 2014 I ordered twice from Pizzahut from my credit card and the second order was a mistake because of their site issue I didn't get any confirmation for 5minutes So I order it again but after some I got the confirmation for both Order so I canceled the second Order NO:[protected] and asked them for the refund and they told me within 14 days You will get the refund but it is almost 1 and half month every time I call them for the refund they tell me that you will get the refund within 3 Days and and not refunding the Money. So Please never ever Purchase anything from Pizzahut from your Credit, Debit card or any Online Payment Option.

Hi, This is to bring to your notice that quality of pizza present at your aundh outlet near parihar chowk is below standard. Today at around 8 PM me and my family went for to above outlet and ordered Fairy ride with Chilli Cream cheese crust along with some lemonade. When the pizza came it contains toppings as capsicumn which were not mentioned in the menu and was replaced with new one(which looks like same pizza with only toppings removed). There were hardly any toppings, minimum quantity and since we have ordered for Chilli cream cheese pizza, we were expecting cheese in it, But there were hardly any cheese present, looks like a pizza without cheese and toppings, worst pizza i have ever ate. If this is the case when a customer visit an outlet and eat, i cant even imagine of what pizza might be delivered when it is ordered online.

Dear Sir,
contact numbers given on Pizza hut delivery
at nasik road vijay mamta theatre not active.[protected].
Please provide correct numbers for delivery orders and take away.


Regards,

Sachin Korde
Cell number [protected]
mail id.

[protected]@hotmail.com...

COMPLAINT ABOUT- DODSAL HOSPITALITY PVT LTD, RMK PLAZA, ROAD NO12, BANJARAHILLS, HYDERABAD 500034 DATE OF VISIT- 04/02/2015 - 8 PMTO 10 PM ISSUES- VERY UNCLEAN AMBIENCE AND TABLES UNPROFESSINAL AND UNATTENTIVE STAFF VERY RELUCTANT ATTITUDE TOWARDS ATTENDING TO COMPLAINTS UNAVAILABILITY OF ITEMS ON MENU AND STAFF BEING ILL INFORMED ABOUT THIS

My order no is[protected]. Dt: 02/04/15. POS No:192C. My name is Pratima Kool Chaudhury. I ordered this home delivery pizza today and I experienced the worst nightmare. I got choked with a huge plastic piece in my slice which got stuck in my windpipe. It was a near fatal experience for me. This is the last time I have ordered from you people. Your quality is pathetic. There is no quality checks no more at your outlets. I am thankful that my child did not have to face this fatal experience. You People are sheer nonsense.

I placed an order online on Pizza Hut via https://orders.pizzahut.co.in/phindia/web Order Reference: 0382­3018205 Date: 01/02/2015 20:55:00 The order came on time but the Food was Cold and the Pizza were Horrible! I ordered two pizza and both were cold and very dry! Also I ordered Baked Chicken Pate that was cold and very dry as well there was no sauce at all and no flavor. I also ordered Chicken Wings which were good and the garlic bread was cold again and very dry and hard. I am very unhappy with order. It was avery bad experience and I shall think twice before ordering from pizza hut ever again.

There are couple of complains- 1. Pamphlets distributed with wrong information *no 30 minutes delivery was confirmed by greenfield employees without any reason. *staff had no knowledge about the schemes on pizza hut pamphlet and they were rude and ill mannered. *order was still placed at 7:26 pm and it is already 8:40pm no order is delivered. Pizza hut claims - application will give you 25% off and application does not have society name "Charmwood". When called call canter number the staff was totally u aware about the pizza hut outlet in greenfield and strait away denied. Manager at greenfield Mr. Kishor did come on phone when i questioned. So, in total this is the most disgusting outlet with no work ethics, false i formation on pamphlet, rude and illiterate staff, company call centre are unaware about their centers. The limit is they did not deliver the order after 20 minutes phone discussing. I have attached the photos of application with no society name, phone call record for order an timing and application stating 30 minutes delivery and app schemes.

I have ordered from pizza hut mobile app on 30th January @7:50pm from hyderabad Malakpet. But the pizza hut at malakpet say they have not received my order, for your information the order was placed and the amount from my account has been debited Rs.776, I would like to get back my refund immediately.