Pizza Hut India Complaints & Reviews

I am absolutely horrified with the poor level of order taking. As a frequent customer, I have ordered half and half pizzas multiple times, both for home delivery and in the restaurant itself. However today, on placing my order for home delivery at 8:16pm the order taker point blank refused to accept an order for a half and half. In fact he even informed me that pizza hutt never accepts such orders. Is the company trying to suggest that I have eaten imaginary pizzas for so long ? On asking to talk to a supervisor, I was also informed that there was no supervisor to talk to and that my call could not be transferred to customer care since my complaint was not "of the seriousness" to be transferred. As a restaurant manager myself, I am appalled by this rude humiliating behavior by the order taker. The service levels have plummeted .

Dear firm i placed an order online but it failed however the transaction was done. I therefore request you to refund my order which was of an amount of Rs.686.78 INR debited to A/c no xxxxxxx1007141 by POS transaction on 09-DEC-14 at 17:14:55 hrs.

Order No : 58C0040595 Order time : 1.35pm Date : 7Dec 2014 Delivery : 3.45pm Substantial Delay in delivery of Pizza by 2.15min and that too Incomplete. Always different executive answering customer care and keeping the call on hold for minimum 7min. Callous and negligent attitude of the Staff and Management. Have never seen such a service by any firm. Dominos is 100times better !! Request authorities to take strict action against Pizza Hut.

Dear Team, To bring in your notice as an escalation against the PIZZA management of delivery, please find the concerns mentioned below: Delivery Date/Time/Place : 06/12/2014 10:00 PM Delhi, Shalimar Bagh AJ-21B 1) I have order for the KADAI CHICKEN from Pitampura delhi, but what I received was not KADAI CHICKEN 2) You can see the red Capsicum was missing 3) Chicken served was not the kadai chicken 4) Executive Mr. Rahul (+91-[protected]) was saying that order was checked by himself. This is highly disgusting and ridiculous honestly. This is not acceptable, I am also attaching the bill receipt. Screenshot of ONLINE PICTURE and PICTURE OF PIZZA DELIVERED AT HOME are attached for reference. I am also putting this on the forum of consumer court and poking for justice. Prompt response is awaited. Cheers, Rajat Thakur +91-[protected]

Dear Team, Above mentioned order number was supposed to be delivered by 08:25PM today but it was delivered 10 min late. Immediately after delivery, I checked with delivery boy and he asked me to contact store which delivered the pizza. When checked with store manager Mr. Syed regarding late delivery and refund of order amount, he agreed that order was delivered late and he is going to request finance department for refund of order amount to my credit card using which I paid the order online. He also mentioned that it will take 21 working days to refund order amount. Hence I am keeping this conversation in record for future reference and track for refund. Thanks and Regards Viswanadham Sighakolli Mob: [protected] email: [protected]@yahoo.com

Irresponsible behaviour of pizza hut at kaggadasapura after asking why delivery late by 10min. No one is ready to do anything for that late delivery just giving that fake excuses and running away without delivery of pizza and when second time they get pizza they just deliver half of the item ordered and upon asking pizza delivery guy says please forget that item and even bill is not delivered which upon asking says no bill for the order. This is really not accepted. E paid the bill online delivery but in return we don't get even what we have pied for... Shameless people in pizza hut at CV RAMAN NAGAR

CP is out of delivery delivery area!!! pathetic approach and customer delivery.. it was shocking that order was not delivered even after one hour wait.. and executive called and said that Connaught place is out of delivery area.. very horribe experience.. lost faith in Pizza Hut delivery... highly disappoined... Thanks, you have lost a good customer... Aradhana Sharma ...[protected]

Dear Sir, I was at a kids party at Pizza hut in Inorbit Mall (Vadodara), The Glass was clean and had no sign or stickers on it. I had banged against it and broke my nose, i was in terrible pain and i complained for the same. The manager incharge didnt even offer water or Ice, and just ignored what i said, before i take action against pizza hut Inorbit branch, iwould like to hear from you as to what you plan to do about this situation. await to hear from you Dhruti Patel +[protected]

I ordered a pizza in sec 11 rohini outlet online on 22th NOV.my amount 0f 463.71 deducted but order not confirmed.when i talked to pizza hut customer care they said that your amount will credit asap but till date my amount is not credited, .Please Refund ASAP.

hello sir/madam this is to bring into your notice that there is a new pizzahut branch opened in jabalpur (m.p) around 2 months back and every where in the city there are hoarding of 20% inaugral offer, but the outlet is not giving that discount as a default to every customer and giving excuses to every other person that the discount wont be given from sales person id but only from managers id, and also in home delivery, if a person ask for a discount than only they give that thing otherwise i think all that discount amount is taken care by the people working there and giving the amount after discount only to the company. i didnt expected this type of cheap things from a company having world wide presence and loved by millions of people, also the staff looks like very untrained and not at all professional and there is always a situation of chaos in the outlet with the people. hope to see some action from the company side soon.

dear sir i made an order of paneer makhani pizza and pepsi order no. is[protected] and the order was delivered after 50 minutes and also the pizza boy used disrespectful language while asking for adress. please do take required action. thanks. manjul tripathi

Hi, I tried to place an order online and it was pathetic.. First try my order went to whitefield and they called up and say, they will deliver only till hope farm not till Kadugodi.. So I cancelled my order and tried to replace it again via Kadugodi ITPL...and when i give my address as Golden Blossom, and clicked on Proceed..I got message as "NO STORE FOUND" Regards, Alka

I place orders for Pizza at Pizza Hut regularly and they never bring the pizza within stipulated 30 mins. Mostly they take 1 hour time though the serving outlet is just 2 kms away, sector 110 outlet in Noida. They never give discount as written in their policies. Today i placed the online order for Pizza at 9 pm (order no.[protected], placed on 22/11/2014)and it is already 10:40 pm, Pizza has not been delivered despite several complaints. Pratima Bisen Sector 92 Noida

I'm really dissapointed with the service with the customer service and call center service. Order minimum takes 2-3 hours for getting the order delivered due to the lack of co - ordination between call center and store. They blame each other. Minimum we have to call 5 tym to check for our order. This is really dissapointing.. We placed two orders within a week and both took almost 2-3 hours to get delivered. Last time the delivery boy apologies but this time the store manager warned him and ask to take the order back. Sector 14 manager Mr. Naveen doesn't know what is customer service. This is the most pathetic customer service a customer can ever receive. This clearly shows corporates should stop ordering from pizza hut. They provide the worst service.. This matter should be escalated and a strict action should be taken against the manager.

I ordered One medium Paneer makhani Pizza, alongwith it Mirinda, Garlic bread and Choco lava cake was free in the offer, I did not receive Choco lava. Later they sent one burnt piece of Cake which is nowhere near to choco lava and this is complete breach of trust from the store. Is this the quality and service offered by Pizza hut. I raised this issue with the store but never got a call back from them. This is totally unacceptable.

I order 2 veg pizza yesterday from "stellar IT Park, Sec-62, Noida" but your person delivered non veg pizza. i consumed some part of it than i checked. I am pure vegetarian and it was very shocking to me and my family. i can not expect this kind of blunder from PizzaHut. i will go on court on same. Order No:[protected] 　 Regards Deepak 　

I have order 12 simple pizza at 8.10 they punching order at 8.21 after that store people call me and tell we will delay by 20 min I said ok they came by 9.17 i refuse to accept pizza then I spoke to manager and he spoke very rudely his name is vijay from hebbal kemppapura.and he spoke like I am beggar. And also I am complaining online to pizza hut but they also didn't respond on call.Manager told I can handle every situation complaint to anywhere I haven't any issue

I had ordered for online delivery on 3 October 2014 from the website . The amount got debited from the bank, but the order failed. I called around 10 times to their call center and also a few times to the store(which is Profit Centre, Kandivali West). It was only during the last 2 calls that the person said the amount will be credited within 22 days. They were like we have re-ordered and you will receive it. I called the store back for replacing the order and the guy said that I would have to call the call center to place the order and that they wouldn't accept any orders. I called the call center on[protected] and he said he cannot place the order due to technical issues. He was like he will send them an sms for call back. I told him that they have been saying they would call back since the past half an hour and he cut the phone on my face. I complained about this on their email, twitter page and facebook page and all they replied was \'We're looking into the matter and we'll get back to you soon.', which they obviously haven't. It has been more than a month but haven't got my refund yet!

I am really upset as I lost my Blackberry to the newly opened pizza hut delivery centre near my home at Pimple Saudagar, Pune. I left it on the table on 25th Oct 2014 around 3-4pm having bill no # [protected]. I realized it after an hour of leaving that place and I asked my team member to go and have a check with Restaurant manager as I was far away at other end of Pune to visit my cousin place. To my surprise, I got the response that it has been lost and no one knows who picked up from Pizza Hut as it was lying on the table below the Pizza box cover. PHD manager simply denied and said we don't know who had taken this and when I asked after returning in evening around 8pm along with Police to verify the recording to check who has cleaned or taken my blackberry, I am stuck to see that all recording were deleted and they have the recording after 5pm onwards for that day. When asked to check who has deleted the recording, they simply said they don't know how to operate and who deleted it. I have also filed an FIR but till now there is no positive response / outcome for my lost Blackberry mobile. I am really shocked and would not recommend anyone to go to this PHD who are stealing any things from customer and not helping in any way at all. Hoping to get my mobile ... Thanks Kapil [protected]

Have ordered through online on 20th Oct but after debiting in my online account Pizz hut site was not working due to technical error in their site.. Spoken multiple people in call centres and even raised complaint no 14609 but till date no response? Is RBI allows such kind of money laundering in the name of online transaction and end of the day no one to contact