Pizza Hut India Complaints & Reviews

Yesterday I have given a order of 890/- rs at 8:02 pm but till 9:10pm ordered is not delivered, can we expect this service expectation from pizza hut. Today is my sons birthday and he is waiting for his pizza from more than 1 hour. Its better to close operations in india if you can't give services on time. When i called again ur call center guy says that sir i m not able to find ur order and after that he confirm the same. The ordered delivered at my premises at 9:20pm with almost cold Pizza. According to the delivery boy the pizza is delivering from some other location, , , , , , , , , , , , , is this my fault???? You are promising to deliver pizza in 30 mins and u r delivering the same after 1 HOUR 18 MINS... Are we paying for cold pizza, i have totally spoiled my son's birthday. I will never try Pizza Hut for sure. Aman pruthi [protected] ordered from this phone

I ordered the pizza on 12th Sept 2014 at 10:30 pm. As i dont have the cash, thus i stated before the order that i will be giving sodexo. They put my call on hold. Later they said that they will accept sodexo and the pizza will be deliverred by 11 pm. But Abhay(from store) said that i will not be delivering your order at 10:50 pm. Because of some personal issues . You guys must hear the words he stated to me. I immediately called 39883988 where they said after 5 minutes discussion with manager and senior officials that you must pay cash. Which i said i dont have( i already stated this before ordering the pizza), there they said that then you must pay by card then. I agreed to this. Plus they promised me that i will get my order within 5-10 minutes as the delivery boy has left. Till 11 30 i didnt got any call nor the order. Abhay and people from 39883988 are blaming each other. But it was I who suffered. I had to sleep empty stomach. Kindly see to this as PIZZA HUT brand is too big to commit such nonsense

Sir, on 13/09/2014 at 1:27pm, I placed order no.[protected] with your outlet at Shopprix Mall, Vaishali, Ghaziabad at phone no.[protected]. While placing my order, I asked the lady Ms Anju (staff name as printed on bill) to give me discount @ 20% as per coupon code PHE 399. She told me that after discount my bill amount is Rs 458/-. I said ok. But, when the delivery boy came with my order, he brought the bill of Rs 558/- without any discount and asked for the full amount. Then I called up your outlet at Shopprix Mall, Vaishali, Ghaziabad at phone no.[protected] times, but nobody picked up the phone. Then I called at no,[protected] and lodged my complaint/grievance. Then after 5 minutes somebody called up and told pizza delivery boy to take amount of Rs 458/- instead of Rs 558/-. In this whole process 15-20 minutes were lost and our mood was spoilt. Pizzas also turned cold and soggy. I request u to train ur staff properly and take action against erring staff, so that in future such problems do not occur with other customers and ur reputation of good service n delivery is maintained and people keep on relishing ur pizzas and other dishes thanx anjula jain

Dear Sir/Madam, My name's Mr.Saravanane.Pondicherry. Usually my family likes pizza huts pizza and We have pizza every weekends, last three months pizza always delivered very late and no proper reply. Actually last sunday I had ordered pizza for home delivery and paid the amount @ 19.54 and I went for my personal work and I returned to home @ 20.55 but pizza has not been delivered my pizza ordered. I called to Pizza hut and they didn't reply and pizza hut delilvery man came 21.00 and he told to us that home delivery always take an hours to delivery and I showed your web site and they told to us it's only available in chennai.So I had return the pizza but they didn't refund my money, So I request you to take action and fix this issue ASAP. They didn't any give any offer, even I have receive SMS from my mobile. Please reply to us ASAP Thanks regards Saravanane

Dear baljeet, Thank you. You have just ordered the ultimate treat for your taste buds. Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Noida - Sector 110. Your order no. is[protected]placed on 13/09/2014 15:22:35) Delivery time is 13/09/2014 15:55:00 approximately YOU’VE ORDERED And here is my response :- "What the hell is going on??? I have called up 2 times and they put me on hold for 15 minutes.. then I have dropped off the call. But there is no information about the delivery ??? Is this the service commitments ????" After waiting for more than one hours, order domino's, and get the delivery within 25 minutes from same place sector 110. I MUST SAY PHD HAS THE WORST DELIVERY IN INDIA.

The worst pizza delivery in the world. How can you not deliver a pizza, when you take an order. And upon that do not respond when you call enquiring about it. So much heart broken, will never order again. When you can't do some thing y do u do it..

i ordered a pizza mania combo ON 5TH SEPTEMBER 2014 which was delivered to me cold and in one hour after the order placed an boked their promise of 30 minutes or free. i called to the resturant and in back they answered to sent another one in just 15-20 minutes but dindnt and taked back away the pizzas as well taked away mooney from me i called back but they didnt answered.

I ordered online for pizza from pizzahut fortune arcade, sector27, noida.i placed two orders which were supposed to be delivered on 8:50, 8:55.but the delivery was late, so according to buy one get one offer i shouldget some deduction from the total amount.but the delivery man denied to do it, i even talked to the store manager .he said that 30 minutes or free is not applicable on buy one get one offer, either you pay the full amount or return the pizza.i returned the pizza.my name is komal yadav, email id [protected]@gmail.com, order number:[protected],[protected].highly dissapointed from such behaviour of the company.if you dont apply the 30 minutes or freee condition in your offers then dont publicise it and give a disclaimer before sending alerts on my phone for pizza hut.i wont ever order again from pizza hut, i do have have other options.

Hi Pizza Hut This is regarding Order No:[protected], that order was delayed and we got a message from you people that we will be getting off of rupees 500. I called yesterday to Pizza hut several times but they didn't replied Positively . If it is like that I need to escalate it to the next level as it's Pizza hut commitment to customers and if you are sending such messages to customer after delayed delivery ...so customer should avail this . My concern is Why Pizza hut guys are not responding on one go...why customer need to call several times else why customer need to wait for Your call ...Yesteday I have wasted my 1hr to make you people understand about this...as you people cut the calls several times. I need the feedback on this ASAP from Pizza Hut ...and i want that 500 offer to be avail ASAP. Br Dhananjay Kumar Sharma (Sujata Sharma) [protected] / [protected]

Order No. :[protected]placed on 10/09/2014 21:13:44) This is the order I placed today at 9.13 pm, availing the 1+1 offer at the HSR Layout outlet of Bangalore. I got the delivery at 10.12 pm, 59 minutes after placing the order. When I refused to pay, the delivery guy refused to give me the pizza and got his store manager on the phone, who does not know how to talk to a customer and asked me to return the pizza if I don't want to pay. I don't think this is any way to run a business, the way you treat your customers. If you provide a service of 30 mins delivery guarantee or the pizza is free, you are obliged to give the pizza for free, not make phony offers.

I had ordered pizza on 10 sept 2014 at 9:36pm as per message received on my mobile. It was written in the message that it will be delivered in 35 minutes but the pizza came at 10:30 pm. At the time of delivery at 10:35 the pizza was up to the mark. So i called the store manager but he did not talk to me in good respect and also argued with me. I am your regular customer and i have not expected this kind of pathetic service from you people.

Firstly Delivery boy called saying we don't deliver pizza's for free (repeating twice) & came to office at 9.10pm (late by 25mins) . Then when started arguing with us saying 'I am in uniform or else I would have shown you...I stay nearby at ambedkar road thane'...It seems like pizzhut's have started hiring gangsters. He gave us pizza and left abusing us. Delivery boy contacted from +91 [protected] PizzaHut - Mumbai - Rutu Park Attached proof

I have ordered pizzas Online @Noida Sector 50 & not received delivery within 1 Hour, then I went for order status with their & my phone was put on hold for indefinite time & no response from Support center & Store Manager...

I have ordered two paneer makhni pizza at 8:29 pm, but the thankyou screen is showing my order time as 20:44. I don't expect such irresponsible behviour from PIZZA HUT, as you are a trusted brand. Kindly look into the matter, and check there is no delay in my product. If my order reaches to me after 9:00pm then i will consider it delayed, as per your policies. My order reference no. is[protected]

I live in Heritage city opposite MG Rd station in gurgaon and right opposite our gate is a fairly large pizza hut restaurant. I ordered dinner last nite at 830 and to my surprise i got a call back in 5 minutes asking me for landmarks to my residence.. I waited 1 hr the kids were hungry and at 930 when i called back found the person who took my order had cancelled the order himself as he cud not figure out where heritage city was? And to add insult to injury the call center and his supervisor lied to me that he called me and told me that the order was cancelled though i believe he cud not find my order correctly as he read out many delhi addresses of munirka etc before saying so.. net net they ruined by anniversary dinner! APPALLING SERVICE FAILURE AND THAT TOO TO A RESIDENTIAL COLONY THATS RIGHT OPPOSITE THE PIZZA HUT OUTLET WHERE EVERY DAY NOT LESS THAN 2-3 DELIVERIES FM PIZZA HUT TAKES PLACE.

While working late in office we order online for the pizzas and made the payment through the credit card. On following up with them almost 10 times, pizzas were delivered to us after 2 hours of order. After lot of arguments finally they agreed to refund Rs 500 of the total order value which was 938/- Till date that refund has not been received by me. The supervisor of the store has stopped picking up calls from my number

I ordered thought the pizza hut mobile app. And I paid the bill online through Internet banking. My account got debited Rs 513.47 but the order didn't confirm. This is sheer recklessness by pizza hut people. I have no idea How can I get my money back. I tried to find out customer care details but nothing is on the website. Please help me.

Hi, I, Bharat Lamba, would like to complain about the recent duplicate transaction by Pizza Hut, Anupam market Saket on 3rd Aug 2014. So at first when I saw my Credit card statement, it showed a duplicate transaction of Rs.1, 372, which I thought is a mistake from Standard Charted Bank. I verified from the bank through an email (Email attached) and they confirmed that Pizza Hut claimed the transaction twice. Now the issue is, I signed on only one slip and they should have realized that the transaction was duplicate before claiming it twice. Secondly, fortunately I checked my Credit Card statement and if I would not have, the transaction would go unnoticed and they would have ended up charging me twice. Please could you help me to go legally on this issue because this can be a very big issue for other customers of Pizza Hut. To top off the cream, when I claimed the duplicate transaction from the outlet. At first I was told that it was a Bank issue and they did not swiped it twice. After confirming from the bank, it ended up to be Pizza Hut's fault. I visited the outlet four times but they acted as if they were least concerned about the issue. Today after 5 weeks, my frustration reached to the heights and they say that they have done their part and insisted me to go to the bank and claim from them. Was it really my fault to have dinner at Pizza Hut. Firstly there was a duplicate swiping from their side. Secondly they ended up not agreeing to the transaction. Thirdly its been 5 weeks and the money is still not refunded. I request you to please guide me to go legally against them as this could be a big issue for other customers who are least bothered to check their Credit/Debit Card statements. I would also like raise the issue in Media so that every Pizza Hut customer should be aware of this fact. Name - Bharat Lamba Credit Card Number - [protected] Bank - Standard Charted Date - 3rd Aug 14 Amount - Rs. 1, 372 Venue - Saket Outlet Issue - Duplicate Transactions claimed by Pizza Hut Ph No. - [protected] Email Id - bharat.[protected]@gmail.com Please let me know if you want any proof. Thanks, Bharat Lamba Assistant Manager, Bank of America

After ordering pizza Online in nearest Pizza Hut store BTM 1stage at 2.25pm Saturday 6/09/14, the pizza was not delivered. Since they provide 30min guarantee otherwise free, after telling them that i am not paying for the order they start keeping my call on hold for a long time and not replying back. Attached is the pizza Order description.

I am really surprised to find a Hair strand in the pizza which was also not on the surface but was stuck in the crust. I placed a complaint the your customer center and there was no satisfactory resolution provided for 2 days and now when I received a call back from the store that this can't be possible and is not accepting my concern. I have the slice still with me if any one wants to verify. Is this the standard that Pizza Hut maintains? I am looking for an apology for the inconvenience caused to me as well as a full amount refund. Order No.:[protected]placed on 04/09/2014 21:32:45) Amount: Rs. 375.48 Store Address: Pizza Hut – Gurgaon - Sector 23A.