Pizza Hut India Complaints & Reviews

I had ordered for online delivery on 3 October 2014 from the website . The amount got debited from the bank, but the order failed. I called around 10 times to their call center and also a few times to the store(which is Profit Centre, Kandivali West). It was only during the last 2 calls that the person said the amount will be credited within 22 days. They were like we have re-ordered and you will receive it. I called the store back for replacing the order and the guy said that I would have to call the call center to place the order and that they wouldn't accept any orders. I called the call center on[protected] and he said he cannot place the order due to technical issues. He was like he will send them an sms for call back. I told him that they have been saying they would call back since the past half an hour and he cut the phone on my face. I complained about this on their email, twitter page and facebook page and all they replied was \'We're looking into the matter and we'll get back to you soon.', which they obviously haven't. It has been more than a month but haven't got my refund yet!

I am really upset as I lost my Blackberry to the newly opened pizza hut delivery centre near my home at Pimple Saudagar, Pune. I left it on the table on 25th Oct 2014 around 3-4pm having bill no # [protected]. I realized it after an hour of leaving that place and I asked my team member to go and have a check with Restaurant manager as I was far away at other end of Pune to visit my cousin place. To my surprise, I got the response that it has been lost and no one knows who picked up from Pizza Hut as it was lying on the table below the Pizza box cover. PHD manager simply denied and said we don't know who had taken this and when I asked after returning in evening around 8pm along with Police to verify the recording to check who has cleaned or taken my blackberry, I am stuck to see that all recording were deleted and they have the recording after 5pm onwards for that day. When asked to check who has deleted the recording, they simply said they don't know how to operate and who deleted it. I have also filed an FIR but till now there is no positive response / outcome for my lost Blackberry mobile. I am really shocked and would not recommend anyone to go to this PHD who are stealing any things from customer and not helping in any way at all. Hoping to get my mobile ... Thanks Kapil [protected]

Have ordered through online on 20th Oct but after debiting in my online account Pizz hut site was not working due to technical error in their site.. Spoken multiple people in call centres and even raised complaint no 14609 but till date no response? Is RBI allows such kind of money laundering in the name of online transaction and end of the day no one to contact

Hi, I have ordered Pizza via online for Delivery on 25/09/2014. Once I paid the amount around Rs.750/-, and when it return backs to Pizza hut website it said " Order Failed, There was problem placing your order ". But the amount was debited from my account and still the amount is not credited back . Its been more than a month and still no proper response from Pizzahut. Someone called from customer care and they said they are looking in to this issue. But even after two weeks of that, there was no call from them. This is really irritating for regular customer like me. Pls do some needful soon

I placed an order for Pizza with Pizza hut through online on 9th Sept. I paid the amount by Credit, Pizza was not delivered for nearly 2 hours. I asked them to cancel the order. I was told that money will be credited in my account in 21 days. Now 45 days has been passed, i have not received the credit yet. I called up the help line may time but issue not resolved. The helpline executives seems to be clueless, they dont know what to do. Can some one guide me how to recover the amount from Pizza Hut

Last night I ordered farm hut pizza and it was disgusting tasteless and was misaligned. We were not able to find whether it was a fresh pizza or a stale one and when we called up pizza hut to check they told we have arranged a call back for you but no call ... domino's is much better at least they try n resolve the issue in less than 5 hrs.

I ordered a pizza at around 01:55 pm he told me it will be delivered within 45 minutes i said ok but i did not get it till 02.55 pm so i again called at the same number so he told me that delivery boy is going to deliver it very soon and you can ask for discount to his manager. I got my pizza at 03.05 pm and when i asked why it is so late...so delivery boy replied me "sir it is just half an hour late" i asked him for discount so he said NO i shall not give it for free or on discount and when i had a conversation with the manager of that franchisee he said me "Sir accept it this time we shall give you discount in further order so i refused it...Now my point behind this story is this when you give the advertisement and commit that WITHIN 30 minutes it will be DELIVERED then it should BE and if you can not then the option fix by company (within 30 minutes or free) should follow itself by all the franchisee but after such experience i am not going to place a single order to pizza hut... Thank you so much for serving us such an excellent service. Ashish Srivastava Order No.[protected] Mobile No.-[protected]

Hi, I am writing from the IIT Madras, Chennai campus. We have a unique problem that cropped up from the "pizza savers" or the "pizza spacers" that Pizza Hut uses while delivering pizza on campus. We have a number of spotted deer and black buck (wild animals) on campus. In the recent times we have found the legs (hoof region) of many deer getting trapped in the pizza savers that you are supplying along with the delivery which are discarded by the consumers. The current design of the saver is around ring with three legs and the ring is where the deer hoof is getting trapped. It constricts the blood flow to the hoof region by tightening around the leg above the hoof and slowly kill the deer due to infection. We had many cases of such rings trapping the deer in the last one month or so. We would earnestly request you to stop supplying these ring like savers to the IITM campus. You may choose other design like the tripod (triangle with legs) where the triangle is filled and small so that the deer legs do not get caught. Also please consider a design which can break or bio degrade (like paper based objects) for use as "pizza saver". We hope you will act immediately on this complaint and save the deer from getting trapped in these pizza savers. Dr. Susy Varughese Professor Department of Chemical Engineering, IIT Madras, [protected]@iitm.ac.in mobile : [protected]

I ordered for one pizza online last night (23rd Oct 2014) on Pizza Hut India Website. Paid for the bill of Rs 534.38 through NetBanking from my ICICI Bank Account. (Transaction ID reference BIL/[protected]/PGMIB-/PIZZAHUT_AICI35) I got the msg online that my payment has been transferred, however, soon after my screen displayed the msg "Server could not be found") . When I called Pizza hut No, they told me that they don't have my order and the money will be refunded to me in 21 working days. Then I placed the order again through phone and paid cash on delivery. I am writing this complaint because exactly same thing happened with me some months back also and I never got my refund of Rs 530.

This is for the pizza hut that is located at DB mall, Arera Hills, Bhopal. So, I ordered for a medium so cheesy hot N spicy chicken pizza, and I have to say it was horrible! Firstly, the size was no where near to a medium pizza. Secondly, the chicken toppings were put as though they were showing pity on us. 1 slice barely had 2 small chicken pieces. Thirdly, the taste was disgusting! More like eating hard bread with some weird cheese combination. No balance of the flavours. I've had these pizzas so may times at my college in Manipal, karnataka, and they used to be spot on. But the Bhopal outlets are extremely disappointing and make me never want to never visit pizza hut ever again. Horrible service Horrible taste No value for money.

Hi Team This in regards to a pizza hut outlet in mindspace malad which i visited The manager the overall staff was not helpful . The manager wasnt there to help us rather show his attitude First when I called they told me thar unlimited pizza offer is there When i visited the store they said its not there Then later i tol them I have citibank card they said i vll get 15% discount Later when they got the bill i told him that i have citibank card He said that we cant get the discount cause of we order meal This wasnt informed to us before..late their Manager in charge Started raising his voice on me and he was been rude I told him wats yur name He said my name is Javed and said DO WAT U COULD DO This is really rude he spoke to us rudely and that was really bad experience

Hello, This is Soham. I have given an order for pickup at around 10 PM from Pune-Aundh Pizza Hut restaurant over telephone[protected] on 17/10/2014. A lady representative confirmed me the order and had also given me a order No.[protected]. They had told me that my order would be ready in 15 minutes. However, I went to the store after 30 mins and enquired whether my order is ready. The store personnel Shri Pankaj informed me they had not received any confirmation for the same and they were totally unaware of the order. They asked me to call the customer care and confirm. After calling the customer care, Shri Bharat of the customer care told me due to technical reasons they could not inform the store (throughout the entire 30 mins). Further, to this, they were appreciating my patience. I wonder how can a person appreciate my patient for not getting my food after 30 mins. Even if there was some technical difficulties, these days all are using mobiles and they could have called the store over mobile. Neither they called me about the technical flaws. Only, after calling from my side, the customer care personnel asked me to hand over my mobile to the store personnel to give the order. This is really adding insult to injuries. They promise to deliver in 30 mins and after 1 hr they gave me my order. This is truly pathetic and I demand not only an apology but also my losses of my precious time and money. Is this a free service being given to me. I am paying for the food and this is what is given to me "a very pathetic service". I also have call record facility in mobile and the entire conversation was recorded as a proof also.

Attesting bill copy ... My daughter and wife visit Pizza Hut on 17 October 2014 at TI mall indore chest bread are very good but she order vigge lover pizza is not good it was not thik n properly cooks she complain but they are not easy to accept that's why I am sending you this complain. Umesh [protected]

i have p-laced an order at 10 am through telephone from hydernagar to hitech city.and they conformied my order and accepted to deliver by 11.45 am.its a birthday party whwre we log out by 12.30 and u people played a spoil party. its a very bad customer experience and i would def never recommrnd even any of my friends to visit or order. you are truely responsible n i badly needed the reason before i esclate it to futhuer level

Thr. Was human hair in pizza when.i showed it to branch manager then.he said its humanity ... Not a big issue ... Nd when.i asked for feedback form they didnt guidedbme.well.n.submitted feedback but no.call back or action on this serious issue

Today we have ordered one Medium size PAN Pizza and we have one promotional offer that " Buy One mediun size Pan Pizza you will get another one free" and is valid till October 30, 2014 with Promotional code PHL 39. But the customer care executive (Gagan) and their senior ( Aashwani) denied to accept the offer.

Hi, i have used pizza hut android app on 14th sept 2014 to place an order which failed and money was deducted. It's been more than 20 days now and i am still waiting for the refund. When i call their customer care they have no answers and they try to escape by hanging up calls or making fake promises. My details are here: Vishal Kumar date of order via android app: 14th sept money deducted : (approx) Rs 419 Contact number of order: [protected] Store ordered: HSR bangalore

when i could not place order online today for technical difficulty in reaching the store, in sector 56 gurgaon, that had to deliver my oder. I called their toll free 39883988, as that was the suggestion online to take next step on pizza hut website. I placed my order and the call center rep, (lady) at the above mentioned number assured me that my order place time is 12:30 in noon and i will receive my order at 1 pm same day that means within 30 mins as pizza hut delivery time policy is. I and my 6 years old child kept waiting till 1:05 pm and then called again at 39883988 where i had placed my order and got assurance to receive my delivery within 30 mins. The call kept transferring to two different persons for their long attempt to connect me to supervisor, who said then that the store in sector 56 will call me, i reminded him about 30 mins delivery else penalty to them to not pay, he said yes store in sector 56 will take care of that. I and my child again waited for 15 mins when we did not get any call, i called again at 39883988 as my son was really feeling hungry and we ha waited over 45 mins by now. Now call center another rep (a male this time) said we will have our order in 10 mins and as they can not give the whole order complimentary, they will give us rs 500 discount on our placed order. I told him my order value is rs. 555 only so i need to pay rs. 55 only. At last, at 1:30 pm pizza came, i was expecting the call center supervisor at 39883988 had done his job by calling the store mgr at sector 56, to convey the same as was conveyed to me about rs. 500 discount on total order placed value, so i need not waste any more time and energy, as by then we were rally losing our hunger pangs and patience as well. But to my surprise the delivery boy was extremely aggressive and started raising his voice when i said you are exactly 30 mins late as i had placed order at 12:30 and was confirmed by call center lady rep also. He then dialled his supervisor number at sector 56 and started telling lie in front of me only that im saying we had placed order at 12, my child was getting so sleepy by then and im looking at the delivery boy's audacity to be so white lie spoken person. He made me speak to the supervisor, when i had already dialled 39883988 and had asked the call center rep to speak and tell to ask the delivery boy to behave. On this also, the delivery boy started taunting me in front of my neighbors who were out then that now she is asking me to speak to call center rep. To my surprise, store supervisor at sector 56 was asking me who had given approval for rs 500 discount, I said the person told me he was supervisor at call center number 39883988 and im also aware of pizza hut policy of 30 mins else face penalty, and its 30 mins over expected delivery time. I had made up my mind by then looking at my almost slept child and my energy drained completely in all this mis-happenings created only by 39883988 team and sector 56 gurgaon team to not have pizza at all and return it. And that’s what I did, the delivery boy as expected, very shamelessly took back the delivery and left. #Ihatepizza hut, #i hate39883988, #ihatesector56gurgaonpizzahut

i had received 3 prepaid cards worth Rs. 500 each from Pizza hut. But when i went for redeeming the coupon at Pizza hut V3S Mall, Laxmi Nagar New Delhi, Pizza hut cashier old me to message the coupon codes separately to 57575500. I have been charged 100 Rs. for that message by my service provider. Nothing about extra charge for the sms was mentioned on the card. This is not acceptable. Why do i have to pay extra 100 rs. to redeem the cards which are equivalent to cash. i want the extra charge to be reverted back to my account.

On Saturday, 4th Oct 2014 at 21:52 IST, I placed an order with Pizza hut for home delivery with promise of delivery within 30 mins.After 40-50 minutes passed, neither any information about the delivery came to me nor any status.Finally, I called the pizza delivery outlet(CMH Road, Indiranagar) but no one picked up the call as the ring kept sounding. Then I called customer care and informed about the same.With the assurance of calling me back after checking the status in 5 mins I hanged up the call.Again the wait seemed eternal and no response. Again after 20 mins I called customer care and same assurance of calling me back happened.Again, No any word I heard from them. Then finally around 23:30 IST, I called again customer care and like other previous attenders, he started grilling me about my details like name, contact no etc.This infuriated me as every time they peeved me with these questions despite contact no. being displayed on their system and having my personal details(as I use to order frequently with them).I started questing them about their professionalism how to handle customers and the person on other side started being rude.This angered me and I cancelled my order, having understood also there was little chance of pizza arriving so late. With no hope of pizza coming and being famished, I started cooking after 23:30 IST. Around, 12:00 midnight, probably some manager of pizza hut called me to enquire whether pizza delivered to me or not and why it got cancelled.I politely responded what happened. Then he asked me he is ready to deliver pizza next day.This surprised me and asked him that a hungry person need to wait for one day, after order, for pizza to be delivered.He said sorry and we ended the call. I really wonder how they tackle other customers in case of home delivery if they fail their promise. A thorough unprofessional as well as unethical attitude in service as well as handling a customer. Absolutely worst experience and decided not to order pizza again from their outlet. P.S. : The weather on that evening/night was absolutely clear ie no rain.