Pizza Hut India Complaints & Reviews

It is shocking to see the service of Pizza Hut home delivery so pathetic. Had placed a order at 7.50 pm by phone for home delivery. Since no delivery was made even after 1 hr of placing the order, called up again. Was told that the order placed was not serviced as server was down. Again gave the order at 8.50 pm. Was assured that this time delivery will be made in 30 min. To my utter surprise, even this order was not serviced. Gave a complain online. Got a call asking me to place the order again for third time. Can such a service level be expected from a MNC company. Looks like global company have adapted 'Localisation" of service level too.

Very unpleasant and disappointing service by Pizza Hut call centers. I placed an order online and didn’t get any email of SMS for the order placed. I called up call center, the CSR (don’t remember name) told the online order didn’t go thru. After confirming the order placed, he indicated that the store is appearing offline in their system. So he will place a manual order to the Cine Wonder, Thane store and call back in 5-10 mins. I waited for 20 mins and called back the call center. This time CSR Anil told me the no older was place and he will place the order, gave me an order number and indicated I’ll get the delivery in by 9:15 (i.e. in 20mins time). I waited for few minutes and called the Cine Wonder store, to ensure they have the order. But of the surprise again there was NONE. I called up call center 2 time to get connected to manager. Finally got thru Arshed Khan where he indicated the order was cancelled online (another shock). I narrated the whole facts with the order number to Arshad, but he said the similar things other two CSR mentioned. Arshad also indicated that, I was informed that the store will call me for the order. That was another shock and completely incorrect statement. I asked him to make me hear the recordings, for which he denied. Tell me the basic thing, how on the earth will store know unless somebody calls them and places the order. Absurd isn’t it? We wasted almost an hour ordering thru website, talking to call center and store on a special day that we had to be celebrated. Finally we celebrated with Dominos and goodbuy to Pizza Hut.

i m sorry to tell you that i got really unsatisfactory service from very well known brand pizza hut, i didnt got any oregeno n chilly flakes on delivery. Moreover, on demanding the same from the order taker the misbehaved which is untollerable i waited for than 20 mins for the same due to which my pizza got no more hot n also toppings n cheese filling was very unsatisfactory i want immediate action to be taken...

Dear Sir, My name is Paras Shah & I am regular customer of Pizza Hut. ( My land line No[protected] - Today we have placed the order at 8.58 pm for two medium Pizzas (1 +1 Free) for Home delivery - we got a call within 5 Minutes to reconfirm the order and address - After 27 minutes I got a call from Mr. Mohammad saying that no one from delivery department is picking up the phone hence we can not deliver the order. This is first time most shocking experience to us in last so many years from Pizza Hut. If at all there was a problem one should have informed us within 5 Minutes why the intimation after 27 minutes is a question mark. We are very disappointed by the experience Paras Shah[protected] [protected]@outlook.com)

Hi Team, We had placed an online order which was not delivered. The payment has still been claimed and has been debited to the relevant credit card. We had numerous telephonic conversation at[protected] for the revert and additionally visited DLF Phase 3 outlet and were advised to send an email for the revert. We urge an immediate action in this matter from your side. We are not obliged to pay for something which never got delivered. We expect an immediate credit of an amount at par with order amount.The payment details are as following: Order date: 24th sep Time around 12:40PM Card holder name :Sunny Walia card no. [protected] Order made by :Mohit Sharma phone no.[protected] Order mode : Online Additionally, we thank you for the complimentary pizza offer on our next order. Thanks Mohit Sharma

Dear Sir/Madam, I had made an online order with Pizza hut dated 14.08.2014 at around 12:52:11 (See attachment for confirmation mail by Pizza hut). Transaction was done through my bank worth Rs. 483 (Refer attachment). But the same was not delivered at the provided address due to non- confirmation of the same on Mobile number submitted during online ordering.. The statement was made by Manager, Pizza hut, Manager (Lawrence road, Amritsar) when i called him regarding the non-delivery of the order and he assured me that the transacted amount will be refunded back to me at earliest possible. But till date, I have not got any refund. For Enquiry purpose, I had written to both my bank and Pizza hut (Attached are the mails for reference), My bank clearly stated that transaction was claimed.But there is no response from pizza hut till date.. So, kindly help me to resolve the matter. Regards, Ritika ([protected]@gmail.com)

25-09-14: It was my child's birthday and we felt like ordering pack of 4 vegetarian pizzas with garlic sticks and called up at available no: @18:13 on [protected] - sector-35 store; I wanted delivery at mohali and despite of asking contact no of nearest store to me/mohali i.e phase-10, mohali, she gave me 11-24:[protected]. I called up at given no at 18:14, whre i placed my order and was committed that it will be delivered within 45 minutes. Imagine a situation where family is waiting for the mercy of pizza hut's delivery and held cake cutting ceremony because unfortunately child is fond of pizzas. I made a call at 19:00 on[protected], obviously someone else picked the call but could recognize my order with my mobile no., kept me on hold and confirmed that order will be delivered in 3 minutes time.But it dint happen. Again i called at the same no and had new person and i was pampered for some more time. At 19:47 i received a call from [protected], mohali store asking me to place my order.It was shocking to know that the order we were waiting for was not delivered.I was helpless and placed the order as he knew the mess andcommitted me to deliver within 20minutes..Finally i got the order at 19:30 and we cut the cake. Unortunately i m talking about the famous brand pizza hut, where i gave so many bulk orders personally, officially. I cant pour my wrath in words.Due to negligence, the birthday party got spoiled when every eye was stariing at me and i was helpless. I also belong to service industry, sharing a respectable designation and can value someone's time/money/trust.But the height o[censored]nprofessionalism showed by your team would never ever be spared.Trust has gone for a toss and dont know how much time i would take to cm out of this trauma. I would request you to actually cross check the facts mentioned above with time and recorded intarction and time committed. In today's world whre we are dealing most of the things online/ on phone, you cant afford to have such flaws from your business perspective.My feelings / loss of reputation apart. Pizza hut used to be the brand imagination of pizza for me and the same image was created by me to all whom i know as i m a travel freek/foody/professional.Regrest to mention, that i would rate pizza hut as poorest, despite of whatever plea you give me now. jitesh joshi

My order no. is[protected]...Ph:[protected] This order was placed on 24th Aug 2014...today is 24th Sep 2014. Order was not delivered and if i call means they will put me in hold for half an hour and no response. I was frustrated with their service.Now I want to put some case in consumer court on these guys one of my relative was a lawyer and he advised this...I have recordings of their calls and some other proofs. These people playing with the customers they not even have the sense that how to deal with customer.

Hi On[protected], I had made two transaction at pizza hut through the mobile app.The first transaction was made through sbi credit card of Rs285.96 which showed that the trasaction is not made through while the amount got debited from my card.The next transaction I made from my standard chartered debit card for Rs 261.96 which again got declined but the amount was debited from my card.I want refund of both the transaction.If you want I can provide you with the screen shot of both the transaction.

I order pizza online and I got pizza delivery after 30 minutes and I did not receive full order, delivery boy did not bring my coke and he said sir I will be back in 10 minutes with another cold drink, but he never came. These pizza hutt delivery boys making fool to customer and pizza hutt services also not supporting to customer. After this I called 6 times in pizza hutt customer care they took my complaint and said that store manager will call me in 5 minutes I did not receive any call. I am not satisfied with pizza hutt services. I want my money back as pizza hutt says delivery in 30 minutes or Free. Please help me on this they are not responding to my complaint Required Details order no. is[protected]placed on 20/09/2014 19:56:51) Delivery time is 20/09/2014 20:30:00 ( I received order at 20:38 and incomplete order and they did not refund any money of incomplete order)

I had placed an order on pizza hut online order no.[protected]placed on 20/09/2014 19:51:39). i paid by credit card. After a few minutes i received a call from the nearest store that they had a technical problem with the oven and will not be able to deliver the order. After an hour i called up the customer care to confirm that my order was cancelled. They did not confirm. They did not deliver the pizza also. I am still waiting for a confirmation that my order is cancelled and i will receive a refund for the payment i made thru credit card. The customer care promised a call back for confirmation but still not reeived any call.

Hi, Had ordered a Pizza from GreenGlen layout, Bangalore. It took more than 70 minutes to be delivered. I asked about 30 minutes or free offer which was refused by the delivery person and the call centre executive. To make things worse, they did not deliver the pizza which I ordered. Pizza did not taste good either. I complained online (feedback id 13330) and got a follow up call from the store manager after a few days. The manager accepted the mistake but did not apologize for it. He offered me a complementary pizza which I accepted. Waited for more than an hour but the pizza never came . We did not cook at home because of this and had to finally order dinner from some where else. Shame on Pizza hut ... Stop your Pizza Hut Delivery . You guys are pathetic. The call centre executives and store managers lack basic training in customer care. Learn from Dominos .. they are the delivery experts. This is not the first time. I had bad experience a few times earlier as well .. Thought they might have improved, but was proved seriously wrong.. Will never ever order from PHD again ..

On 16 sep2014 i have given a order of 890/- rs at 8:02 pm but till 9:10pm ordered is not delivered, can we expect this service expectation from pizza hut. Today is my sons birthday and he is waiting for his pizza from more than 1 hour. Its better to close operations in india if you can't give services on time. When i called again ur call center guy says that sir i m not able to find ur order and after that he confirm the same. The ordered delivered at my premises at 9:20pm with almost cold Pizza. According to the delivery boy the pizza is delivering from some other location, , , , , , , , , , , , , is this my fault???? You are promising to deliver pizza in 30 mins and u r delivering the same after 1 HOUR 18 MINS... Are we paying for cold pizza, i have totally spoiled my son's birthday. I will never try Pizza Hut for sure. Aman pruthi [protected] ordered from this phone

This is with ref to my order bearing order no [protected] dated[protected] at 7-53-48pm & pos No. T1801 Table No 8 from pizza hut (devyani international ltd., V3S Mall, Plot no. 10, Dist Centre, Laxmi Nagar) During the meal time the order is so tasteless and so embarising and also there is no service staff, who feel responsiblity for this, Also When i asked to Manager in Pizza Hut He gave no response but when i asked to mail the complaint he become serious and also gave me a offer of bribe (to receive discount & close the matter. So this is So embarising for the customer who has no received good food after paying so much of money

Yesterday I have given a order of 890/- rs at 8:02 pm but till 9:10pm ordered is not delivered, can we expect this service expectation from pizza hut. Today is my sons birthday and he is waiting for his pizza from more than 1 hour. Its better to close operations in india if you can't give services on time. When i called again ur call center guy says that sir i m not able to find ur order and after that he confirm the same. The ordered delivered at my premises at 9:20pm with almost cold Pizza. According to the delivery boy the pizza is delivering from some other location, , , , , , , , , , , , , is this my fault???? You are promising to deliver pizza in 30 mins and u r delivering the same after 1 HOUR 18 MINS... Are we paying for cold pizza, i have totally spoiled my son's birthday. I will never try Pizza Hut for sure. Aman pruthi [protected] ordered from this phone

I ordered the pizza on 12th Sept 2014 at 10:30 pm. As i dont have the cash, thus i stated before the order that i will be giving sodexo. They put my call on hold. Later they said that they will accept sodexo and the pizza will be deliverred by 11 pm. But Abhay(from store) said that i will not be delivering your order at 10:50 pm. Because of some personal issues . You guys must hear the words he stated to me. I immediately called 39883988 where they said after 5 minutes discussion with manager and senior officials that you must pay cash. Which i said i dont have( i already stated this before ordering the pizza), there they said that then you must pay by card then. I agreed to this. Plus they promised me that i will get my order within 5-10 minutes as the delivery boy has left. Till 11 30 i didnt got any call nor the order. Abhay and people from 39883988 are blaming each other. But it was I who suffered. I had to sleep empty stomach. Kindly see to this as PIZZA HUT brand is too big to commit such nonsense

Sir, on 13/09/2014 at 1:27pm, I placed order no.[protected] with your outlet at Shopprix Mall, Vaishali, Ghaziabad at phone no.[protected]. While placing my order, I asked the lady Ms Anju (staff name as printed on bill) to give me discount @ 20% as per coupon code PHE 399. She told me that after discount my bill amount is Rs 458/-. I said ok. But, when the delivery boy came with my order, he brought the bill of Rs 558/- without any discount and asked for the full amount. Then I called up your outlet at Shopprix Mall, Vaishali, Ghaziabad at phone no.[protected] times, but nobody picked up the phone. Then I called at no,[protected] and lodged my complaint/grievance. Then after 5 minutes somebody called up and told pizza delivery boy to take amount of Rs 458/- instead of Rs 558/-. In this whole process 15-20 minutes were lost and our mood was spoilt. Pizzas also turned cold and soggy. I request u to train ur staff properly and take action against erring staff, so that in future such problems do not occur with other customers and ur reputation of good service n delivery is maintained and people keep on relishing ur pizzas and other dishes thanx anjula jain

Dear Sir/Madam, My name's Mr.Saravanane.Pondicherry. Usually my family likes pizza huts pizza and We have pizza every weekends, last three months pizza always delivered very late and no proper reply. Actually last sunday I had ordered pizza for home delivery and paid the amount @ 19.54 and I went for my personal work and I returned to home @ 20.55 but pizza has not been delivered my pizza ordered. I called to Pizza hut and they didn't reply and pizza hut delilvery man came 21.00 and he told to us that home delivery always take an hours to delivery and I showed your web site and they told to us it's only available in chennai.So I had return the pizza but they didn't refund my money, So I request you to take action and fix this issue ASAP. They didn't any give any offer, even I have receive SMS from my mobile. Please reply to us ASAP Thanks regards Saravanane

Dear baljeet, Thank you. You have just ordered the ultimate treat for your taste buds. Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Noida - Sector 110. Your order no. is[protected]placed on 13/09/2014 15:22:35) Delivery time is 13/09/2014 15:55:00 approximately YOU’VE ORDERED And here is my response :- "What the hell is going on??? I have called up 2 times and they put me on hold for 15 minutes.. then I have dropped off the call. But there is no information about the delivery ??? Is this the service commitments ????" After waiting for more than one hours, order domino's, and get the delivery within 25 minutes from same place sector 110. I MUST SAY PHD HAS THE WORST DELIVERY IN INDIA.

The worst pizza delivery in the world. How can you not deliver a pizza, when you take an order. And upon that do not respond when you call enquiring about it. So much heart broken, will never order again. When you can't do some thing y do u do it..