Pizza Hut India Complaints & Reviews

I am sirisha paluri, yesterday i. E. On 07-jan-2020, i made an attempt to place an order with pizza hut through online mobile app,
Also we made the payment through payment gateway of razorpay pvt ltd, noida for an amount of 312.90 (Rupee three hundred and twelve and ninety paise) on 07-jan -2020 at around 08:30pm.
But the order id not generated and as well as the order not received. Even, the amount is also not refunded, even though the transaction is incomplete. The email id through which the order requested is [protected]@gmail.com, i request the concerned authorities to look into matter and kindly initiate refund process.

I am also attaching the communication i made with razorpay for your information.
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On wed, jan 8, 2020, 12:36 razorpay support wrote:
Hi sirishapaluri03,

Thank you for writing to us.

We checked the payment id pay_e1cw8rg4m14diw and see that this is a successful payment to the merchant: ​pizza hut

We are a payment gateway and only facilitate merchants with on-line payments. We request you to contact the merchant for any service or refund related queries since they are the service provider and refunds are to be initiated from their end.

​ here to help :)

The ticket reference for your request is #1752926.

Regards,
Shahul hameed
Team razorpay

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Thanks and regards

Chandrasekhar
Mobile [protected]

I have ordered a pan pizza and paid an extra ount for the pan pizza but Pizza hut store person has given an hand crafted pizza.
When I asked the same they were bluffing and arguing with me.
They have charged extra for pan type and not provided the same which is very bad and they were saying new person has served so they don't know. I am very much unsatisfied with the store in gachibowli vinayak nagar

On the 5.12.2019 evening I had ordered Pizza online. The Frazer town store called me to say that they have received the order but they can't service my order as it is far. They said they are cancelling my order and refund will follow but i neither received any message from them on cancellation nor any refund.
On the contrary at 19.59 i received this SMS. "Dear Customer, your order number 16062080 has been dispatched. T&C"
However i never got the order and had to order my food elsewhere.
I have been complaining for the refund but after almost one month I have not received the refund.

Order No[protected]
Order Date-01/01/2020
Order Time- 07:25 PM
Branch -MI Road Jaipur

After placing order through piza hut website, received call from M road Jaipur branch that they are cancelling the order as unavailability of order delivery at the mentioned address of Jaipur,
But not received refund amount and cancellation confirmation through mail/message on the registered mail I'd/phone no.

Required complaint center contact details already spoken to[protected] but not received​ Satisfactory response.

I order my pizza Today
And my order was confirmed at 8:58 Pm and Mr. Pankaj was delivering our order but he was not come and when I call him he told me that he not carry my order and he gave me a number that is Pizza hut WSM but it not pick up my call then I gain call Mr. Pankaj he also not picking my call
After so on call I again got a confirmed message at 9:56 PM Now this time Mr. Pawan was done delivering and I got my delivery on 10:24 It's too much late
And when I complained it he takes my order back
At that time what I will do its too late night what we will eat

Hello Team,

I have ordered the pizza but got half an hour delay.Delivery boy committed to give on any week day after giving him the call on his personal number. However after calling him twice he has committed to deliver but never did so...I got my delivery at 9.45 on 19th. Please refund my money asap.

Delivery boy name was Rahul.Here is his number
[protected]

Looking forward the positive response.

I recently ordered from pizzahut app but when i checkout and select the paytm for payment it redirects to paytm amount got deducted and when i open the app it got reloaded and it showed payment failure screen... However, as per Paytm team the amount has been transferred to pizzahut but we didn't get order nor any confirmation from them. I want the amount back asap.

Name: Nitin Sharma
Location: New Delhi
Date of Transaction: 25/12/2019
Time: 8:08 pm in Delhi of worth INR 2502.16
Email: [protected]@yahoo.com

I called up on Pizza hut customer care they decined to share any snapshots or help me claim my money back. Where as Paytm team is asking for snapshot from merchant for transaction failure because from paytm end transaction was successful!

I need my refund! I didn't expect such customer services from Pizza hut.

Best
Nitin Sharma

Attaching the sms which i have got from pizza hut's side confirming that my refund of rs 239.40/- has been initiated on 3rd dec'19 but i have not got my money back till date.

Have also attached screenshot of my payment to pizza hut india devyani international on 3rd dec'19. Have called many times to their customer care department but they are unable to provide any info or assist me in any way. Have messaged them on their social media page as well. Need refund immediately.

I ordered pizza from pizza hut site on 18/12/2019 at 9:15 pm & 9:20 pm in udaipur of worth rs 554.40 & 543.90.
Money got deducted from my account which i paid through paytm.
When i called pizza hut they said they didn’t receive any order.
The guy named vijay came to deliver the order & i explained him the whole issue he gave me his contact number but now when i am trying to call he says that talk to my manager.
Manager said we cant help you in this contact pizza hut but i cannot find any customer care number of pizza hut anywhere
Its been 8 days and my money is not refunded
Kindly help

I recently ordered from pizzahut app but when i checkout and select the paytm for payment it redirects to paytm amount got deducted and when i open the app it got reloaded and home screen appeared... Paytm show amount has been transfered to pizzahut but i m not able to see my order nor any confirmation from them yet. I want the amount back asap.

My name is : gaurav solanki
Ordered on : 22 dec 2019

Hi team,
My order was not placed even though the money was deducted from my bank on 13th dec 2019 at around 7:00 pm.

I am looking for the refund of my amount.
I went to the pizza hut counter in kharghar where i placed the order again and paid them and when i discussed for my issue they said that you should be getting the refund in around 4 to 5 working days but till date i have not got my refund.

Can someone please look into this.

On 13th december i placed 2 orders worth 3956.4 and 4486.66 rs. Via paytm upi and both times screen shows 'your request has been declined' but the money got debited from my account.

I've attached both the successful transactions screenshots. Kindly do the need ful and refund the money as talking to your customer care number doesn't help.

It's been 11 days now and their is no update. The guy names girish from pizza hut contacted me and keep asking me order number which i already told him that it was not generated. Are they really serious about this customer complaint? Doesn't seem so.

We had visited the pizza hut outlet at eat street, necklace road, hyderabad. The person at the order counter was very incompetent and could not take proper order. He said there is no choice to change the toppings on a pizza and wouldn't agree to anything we asked. We ended up ordering something that he suggested rather than what we wanted.
It was written there that ketchup is chargeable but he did not even ask us if we wanted the ketchup and just added it in the bill and charged us for ketchup which we were forced to take, though we don't eat it.
We request pizza hut to take action.

I have ordered pizza online from dilshad garden branch... The delivery was 15 mintues late... Order was supposed to be delivered at 6:13 but delivery man reaches us at 6:25 and due to late delivery our relatives had also gone and didn't eat the same.. And when we claim for 30 mintues or free they said it is not possible...

I also had a call with manager of the same branch and he said that
They can not provide 30 mintues or free... Rather he was offering complementary on next order for which i didn't agree and had not accepted the order

I also had the same experience earlier but i didn't react

Order number 13592550

I have ordered Pizza on 1st Dec 2019 using my contact no [protected]. It was not serviced due to rain. I am following up for re-fund and did not get any response and refund in last 10 days. Amount is 837.90. Please help refunding the amount and take action on people how kept my money with them. I have tried contact them on many times and only getting response like they will call, complain raised but not getting the refund

I had placed an order through pizza hut app and the money got deducted from my bank account and the app automatically got restarted and it went back to the home page, no confirmation mail, sms sent by pizza hut so i did not got any order number. I contacted the customer care they said that the order is not successfully placed. I want my money back as soon as possible.

Money that should be refunded-rs.786
Mobile number i entered during placing the order-[protected]
Email i entered during placing the [protected]@gmail.com

On 8/10/19 i ordered pizza from pizza hut, allahabad to be delivered at my flat no.407, shri sailem height, 15-a sarojini nayadu marg, near ymca, allahabad and on delivery paid rs.550/- from sbi card voucher & rest by cash to delivery man. Initially i gave him voucher no.[protected] to redeem but the delivery man told me that this no. Is invalid so i gave him another no. [protected] which he cleared as paid.
Later on presuming that my voucher no. [protected] is invalid i made several query with sbi card in whose i came to know that my above mentioned voucher no.[protected] was consumed unauthorisedly by someone on 13/10/19 as i had not purchased any item from pizza hut on 13/10/19. Two copies of email letters from - [protected]@gyftr.com showing consumption of my that voucher at pizza hut on 13/10/19 is being attached.
So, i request you to enquire the matter to maintain reliability & integrity of pizza hut

Such an unpleasant experience while ordering food from pizza hut.

On 14th november, i ordered food from pizza hut, sector 4, gurgaon outlet with bill number[protected]. The food that we received was cold (Just mildly warm) and unbaked (Photos are attached.

While ordering from dominoz, we never faced this kind of situation. Thanks pizza hut for making me realize my mistake. Never ever will order from pizza hut..

I ordered a pizza from a delivery center which is less than 10 mins drive from home - delivery order no = 15981933 date 14-nov-2019. The delivery was scheduled at 9:04 pm - the delivery was updated as delivered at 9:30 pm. The delivery boy physically came strolling in my house after 10:00 pm. When i called the local no[protected], the person was making me understand it was a "system bug". They are not willing to accept they are doing this to avoid penalty. On top of it - the delivery boy was not at all well behaved - he said something like "i was roaming in the street - so i was late". Attached is the delivery guy and the food bill - you can have a look at the picture to understand when it was clicked.

I ordered on 3rd november 2019 at 7.30 pm and got my orders delivery at 9.45 pm.. While it is supposed to be delivered in 30 minutes... Pizzas were also very tasteless. And not hot.. Very bad service by pizzaa hut. On contacting the customer care helpline they gave reply that our area pizza hut store manager will call.. Nobody contacted.
. Then i tried to call delivery boy was he was not receiving call purposefully..