Pizza Hut India Complaints & Reviews

I have ordered pizza and it's about to 1 1/2 hours but the order is not yet delivered. Confirmation massage delivered same time and your store boy name aman and other person conversation recorded they not replyed properly and disconnected the phone 2 times. This is very disgusting to feel that pizza hut servicing now days that type. And what about if some one order to dinner and you pizza hut not delivered order after confirmation

Hi,

I have ordered the pizza from pizza hut through swiggy on sunday 2nd mar'20. With order id - [protected].

The concern is pizza was so cold even the cheese was hard to eat we just dumped the pizza completely and also reported same on swiggy immediately and later in to pizza hut also but their no resolution from either side. Both of them are putting the blame on each other.

Pizza hut even denied saying we cannot track swiggy order due to some technical issues.

This is serious shameless act of big compaines using customer as they wish.

Ear sir/ma'am

This is to bring to your information that on 14.02.2020 i have ordered one 699/- meal from pizza hut which was delivered late as per your usual time. I have asked the delivery boy the reason but he said i was handed over the pizza late by the store so i cant help you out in this. Whwn i called the store the store manager said that it was the delivery boy fault and even if you want your refund you can contact our customer care. I called your customer care 39883988 several times but it was not picked up. Next morning i got a text message from your side for the experience of my pizza after which i got a call from ms. Sonu from the store for the apology and she said she will not be able to refund the money but will be compensate for a free pizza next time i will order.
So i called the store on last friday i. E on 28.02.2020 and come to know that ms. Sonu has left the job but mr. Bikul from store addressed my complaint and said that he will be delivering the pizza. So i ordered the pizza at 8.30 pm and it was not delivered till 10.00 pm. I was regularly following up with the store and they were saying that we will deliver it sir you dont worry. Finally at 10.00 when i called the store all the staff at store have put my phone on hold and were laughing and were not at all serious for my order as if they are doing any sort of favour to me. So decided to not to deliver my pizza and thank you for you extinguish service.
Every penny of mine is hard earned money. So should not treat you customer like this in any case.
Had a worst experience with your sector 62 stellar it park store and their staff.

Nikhil yadav
[protected]
Sector 62

Order i'd is [protected]
I ordered on zomato. Veg stuffed kebab crust with extra cheese.. However they send me a pan pizza.. When i called, guy in the pizza store said they were out of it so sent cheese crust.. However no cheese in the crust seen.. Only base was too thick.
I have proof that is images of your pan pizza and call recording of customer service accepting your mistake.
You people don't provide proper customer service

We family went to pizza hut in Ahmedabad One Mall at Ahmedabad we are 3 o[censored]s and from 1 one o[censored]s was unable to eat pizza stuff due to health concerns your staff did not allowed outside salad food to eat they strictly said u cannot eat food outside else u can leave the restro such a pathetic behavior of staff is!!! Take legal action against such activities and make them understand the public problems. Thinking to move to consumer Court against this ###.

Dear customer service team,

The amount of inr 509.00 was charged on my debit card at pizza hut thane branch. But i couldn't receive the slip and it did not appear in the statement of credit card machine. Therefore, i cancelled my order at the same. Pizza hut viviana mall thane counter staff said that it will be reversed in 7 working days. Please assist to reverse the amount in my account.

If you would like to discuss about the incident please call me on +[protected].

I would like to complaint about your staff behaviour as well. The branch manager was extremely unprofessional.

Thanks & regards

Sanjay jadhav

I placed my order at 1:15 pm (Ist) on 21st feb, 2020, my money was deducted but order got failed. I tried calling the pizza hut from which i ordered but they didn't pick up any of my calls. As the pizza was not delivered, i want a full refund. I have also submitted my feedback at (https://in.pizzahut.io/landing/?id=feedback-form) and the feedback id is 102285.

It took 3 hours to deliver my food. Food quality was worst they provided it was all soggy. I called customer 3-4 times for the delivery but they took a lot time to deliver
It took 3 hours to deliver my food. Food quality was worst they provided it was all soggy. I called customer 3-4 times for the delivery but they took a lot time to deliverIt took 3 hours to deliver my food. Food quality was worst they provided it was all soggy. I called customer 3-4 times for the delivery but they took a lot time to deliver

Pizza hut by its name and reputation has been a reliable food spot in terms of hygiene from a long time. But recently i visited pizza hut and now i'm suffering from food poisoning after eating non veg pizzas. Doctor says the food was contaminated and i've been sick for a while now. Never expected the quality to be degraded this way. It's just a violation of the trust people put in and go eat there without worrying. I had meatball pizza and chicken sausage pizza which were not up to the mark even taste wise. Never going back there.

Today i have ordered country farm pizza combo pack of rs. 560+28 tex. I ordered for take away. This amount has detected from my account (Confirmation mail also attached) but i didn't get any confirmation message from pizza hut side, when i went to pizza hut model town. They denied to have such any order. I have also talked to your customer care regarding this, they said money will be refunded. I am very disappointed with pizza hut side for poor service. If my money will be not refunded i will take legal action for irresponsible behaviour.

Hello

Had placed order for 8 Pizzas at 12 pm and till 5pm the same was not delivered and managers Manoj and kunwarpal say that the Liza can bake in 5 mins and also the manager on duty is missing.

I had placed the orders and also got an email and then got a call also for confirmation and did the same.

After all this the pizzas are not delivered and please can you tell me who will bear the damarage and according to your policy it should be free and specially when 5 hour are given.

Please revert back at the earliest at [protected]@gmail.com.

Regards

Unnat

I have ordered pizza (Take away) date[protected] amounted rs. 207.90 through upi, the order is not confirmed but amount is deducted from my bank account, this app doesn't showing any order details and doesn't have customer service or customer care number and also showing sometime indian outlets and sometime us outlets.

Its been around one month, still i have not received the amount.

Transaction id :ptm20191222073750823184201912221215...

Hi ordered pizza from pizza hut on 6th jan 9:15 pm amount us detected from my account but the order is not placed. I paid from the google pay and pizza hut using the gateway of razorpay. So amount is received by the razorpay. I raise multiple complaints to razorpay but they never reply to me and never call me.
So the amount is 1467.90 rs. I attached some screen shoot in this please have a look

I am sirisha paluri, yesterday i. E. On 07-jan-2020, i made an attempt to place an order with pizza hut through online mobile app,
Also we made the payment through payment gateway of razorpay pvt ltd, noida for an amount of 312.90 (Rupee three hundred and twelve and ninety paise) on 07-jan -2020 at around 08:30pm.
But the order id not generated and as well as the order not received. Even, the amount is also not refunded, even though the transaction is incomplete. The email id through which the order requested is [protected]@gmail.com, i request the concerned authorities to look into matter and kindly initiate refund process.

I am also attaching the communication i made with razorpay for your information.
=
On wed, jan 8, 2020, 12:36 razorpay support wrote:
Hi sirishapaluri03,

Thank you for writing to us.

We checked the payment id pay_e1cw8rg4m14diw and see that this is a successful payment to the merchant: ​pizza hut

We are a payment gateway and only facilitate merchants with on-line payments. We request you to contact the merchant for any service or refund related queries since they are the service provider and refunds are to be initiated from their end.

​ here to help :)

The ticket reference for your request is #1752926.

Regards,
Shahul hameed
Team razorpay

=

Thanks and regards

Chandrasekhar
Mobile [protected]

I have ordered a pan pizza and paid an extra ount for the pan pizza but Pizza hut store person has given an hand crafted pizza.
When I asked the same they were bluffing and arguing with me.
They have charged extra for pan type and not provided the same which is very bad and they were saying new person has served so they don't know. I am very much unsatisfied with the store in gachibowli vinayak nagar

On the 5.12.2019 evening I had ordered Pizza online. The Frazer town store called me to say that they have received the order but they can't service my order as it is far. They said they are cancelling my order and refund will follow but i neither received any message from them on cancellation nor any refund.
On the contrary at 19.59 i received this SMS. "Dear Customer, your order number 16062080 has been dispatched. T&C"
However i never got the order and had to order my food elsewhere.
I have been complaining for the refund but after almost one month I have not received the refund.

Order No[protected]
Order Date-01/01/2020
Order Time- 07:25 PM
Branch -MI Road Jaipur

After placing order through piza hut website, received call from M road Jaipur branch that they are cancelling the order as unavailability of order delivery at the mentioned address of Jaipur,
But not received refund amount and cancellation confirmation through mail/message on the registered mail I'd/phone no.

Required complaint center contact details already spoken to[protected] but not received​ Satisfactory response.

I order my pizza Today
And my order was confirmed at 8:58 Pm and Mr. Pankaj was delivering our order but he was not come and when I call him he told me that he not carry my order and he gave me a number that is Pizza hut WSM but it not pick up my call then I gain call Mr. Pankaj he also not picking my call
After so on call I again got a confirmed message at 9:56 PM Now this time Mr. Pawan was done delivering and I got my delivery on 10:24 It's too much late
And when I complained it he takes my order back
At that time what I will do its too late night what we will eat

Hello Team,

I have ordered the pizza but got half an hour delay.Delivery boy committed to give on any week day after giving him the call on his personal number. However after calling him twice he has committed to deliver but never did so...I got my delivery at 9.45 on 19th. Please refund my money asap.

Delivery boy name was Rahul.Here is his number
[protected]

Looking forward the positive response.

I recently ordered from pizzahut app but when i checkout and select the paytm for payment it redirects to paytm amount got deducted and when i open the app it got reloaded and it showed payment failure screen... However, as per Paytm team the amount has been transferred to pizzahut but we didn't get order nor any confirmation from them. I want the amount back asap.

Name: Nitin Sharma
Location: New Delhi
Date of Transaction: 25/12/2019
Time: 8:08 pm in Delhi of worth INR 2502.16
Email: [protected]@yahoo.com

I called up on Pizza hut customer care they decined to share any snapshots or help me claim my money back. Where as Paytm team is asking for snapshot from merchant for transaction failure because from paytm end transaction was successful!

I need my refund! I didn't expect such customer services from Pizza hut.

Best
Nitin Sharma