Pizza Hut India Complaints & Reviews

Miss behaved by staff

We have ordered Pizza online (order #[protected] but it did not get delivered. Called customer care guy named 'shivendra' and he mentioned that we will get a call in 2-5 mins which didnt happened for 10 mins.
I paid money through Net banking and lost money, and would like to have refund.

I didn't receive the order...order.no.18158446

I ordered for the three pan pizza offer [INR 499] from the HSR store which is about 300metres away. I was guaranteed delivery by 10:02 pm & am still waiting for my order.

I called the helpline number as I saw my order was picked wrongly and only 2 pizzas were selected and not 3 and the order has gone to the Bomanahalli & not HSR store. I called the call centre twice and they promised the store manager would get back to me. No call yet.

HIGHLY DISAPPOINTING...

Bad behaviour with customer lots off argue, No discipline to talk with customers.

On 17 th of October 2020 around 11:50 PM, I orederd a pizza from pizzahut website, and opted to make payment through online process. However my consequtive payments of 670, 670 and 671(total 2011) was declined by the pizza hut done through Google pay, Phone pay and Debit card respectively, though the amount was deducted from my bank account.
Now I kindly need your support to get my money refunded ASAP.

The respective screenshots follows

Booked pizza worth Rs992. payment debited from the account but not shown on QSR database of Rohini D mall, near Rohini west metro station, North Delhi.

Hi,
My name is prabhat naithani, order pizza from pizza hut but payment got debited from google pay and there was no order placed.
Kindly help me.

Order No 10285768

I have place an order on 24 september at 13.04 pm . The order gets placed with mohali phase 10 store after making a payment with my HDFC credit card with an amount of Rs 508. The order was not deliverable to me till date. After enquiring several times with your HO customer care and store manager of phase 10 Mr Ravinder, I came to know that the order was not received in their system. Hence they could not be able to deliver me. The order was not shown in the system of your phase 10 store. After this I tried to cancel the order with your HO neither the store nor the HO cancelled the order . Till now I have not got my refund. They have register my complaint No 624352 with the grievances I have faced. I have not received any communication regarding the same neither on my email nor on my registered mobile number [protected].

I will be highly obliged if my order gets cancelled and I get my money back as soon as possible.

Thanking you,
Rahul Gupta

I ordered two times for pizza but the service was horrible and customer care department not able to resolve issues.

Few days ago i ordered pizza hut for two pizza with cold drinks bottles.

First they deliver only two pizza and when i called they send one bottle.

When again i called they delivered second bottle.

Today again i paid for my order and after 45 minutes when i called they told me due to some technical issues order can’t delivered.

My payment refund under process and it will take 5-7 days.

I requested you please take serious action against pizza hut india for cheating and mental harassment.

I have placed online order of pizza take away through swiggy and the order no. Is #[protected] at pizza hut located opposite sterling theatre, csmt, mumbai. The order was placed at 8 pm but the food is not prepared even after 90 minutes of waiting, also i tried calling the outlet but a lady employee over there arrogantly refuses to inform about waiting period. That’s a very rude attitude on part of pizza hut and makes us review to ever put any orders for pizza again?
Please look in to it and rectify in better way so that poor pizza hut customers won’t have to suffer again like this.
Thank you

Hi i have order two pizza with order no. 17195310. It was supposed to deliver by 5.35 pm as per the pizza hut app. It got delivered by 6.30 pm. One hour delay. So many times i called the delivery executive and finally send my location to his number then only it got delivered.. Too frustrating. My guests are waiting and it was a # experience. Negative rating to pizzahut

I paid twice for my pizza order at pizza hut using paytm when i ordered online on 17 sept 2020. I was told by the pizza hut store at the walk - thane that they have cancelled one order so i should be getting a refund in a couple of days. However, it has been 7 days today and there is no refund received yet.

Please give the refund for the order no. #17074252 dated 13-sep-2020 as the pizz. A was not delivered. The payment was made via paytm mobile no. [protected]

I placed an order on 14/sep/2020 at 6:30 pm, entire online order process went smooth until asked for the credit card details and money also deducted as i got the back sms immediately. But for some reason the pizza-hut site reverted back to home page without confirmation the oder-id nor any email confirmation regarding my order details.

So within 5 mins i called pizza hut on[protected] and spoke to mohit and complained about it. He said we can not see your order in our system and nothing can be done. He suggested me to wait for 7 days as the money will be reverted to your card automatically. However; i am not convinced as when i called my back they said it's a authorized online transaction and money is transferred to the merchant.

So i need help here pls. I want the money to be refunded by pizza-hut.

This is day-light looting customers. Ridiculous!!!

My order no [protected] which has 7 pizza 6 non veg one veg pizza the delivery boy didnt deliver the veg pizza.I verified it right away while taking but he said that pzza hut gave him 6 pizzas only.Even called pizza hut [protected] but not ab;e to connect the pizza hut.If you cant provide proper service and support then why did you gave this support staff.You numbers are not getting connected and alas i had to suffer a loss of not able to give the pizza to my collegues at that point of time.Pathetic service and support.

Hi, i tried to order online. Every time the money was deducted from the credit card (1 time) and the bank account (2 times) but the order was not successful. I got error message unable to process the order. There was the toll-free number in the error message - [protected]. That wasn't reachable either. I need the refund rs.4554.90 (3*1518.30).
Bank debit statements will be provided privately to pizza hut if i can get the email address to mail to.

Alert: you've spent rs.654.16 on credit card xx4496 at pizza hut on[protected]:19:57:25. Avl bal - rs.331951.62, curr o/s - rs.18048.38. Not you? Call [protected].
The above details to pay on line order to your pizza hut store. The payment done but not deliver pizza by you.
Request you, please refund my money back.
Mobile no [protected]/ [protected]

Pizza but payment of ₹ 555.46 paid online through card. Payment id - pay_fcw81jkphufcvh
On 13 sep 2020 through razorpay
From their online website in which buy 1 get 1 free pizza order is given.
No conformation mail or call or message received from pizza hut.
Money is gone but i didn't get order..

I ordered a pizza via online website in pizza hut, gurgaon. However, order was not successful even though money was deducted.

I did call the customer care with no avail other than suggesting it will refunded.

An amount of inr 471.46 has to be refunded which has not happened till now. I visited pizza hut but they denied very rudely.

Upi transaction id vps/sec iv gurg/[protected]/024813
Payment id pay_fywtf7pmocj0ip

279845/gurgaon
Date - 04 sep 2020
Amount - inr 471.46
Name - nakul