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Pizza Hut India Complaints & Reviews

1.7
Updated: Dec 13, 2025
Complaints 2719
Resolved
779
Unresolved
1940
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Pizza Hut India reviews & complaints page 35

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T
Tehzeeb Hyderi
Nov 24, 2020
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Address: Bangalore, India

Instead of giving a downloadable soft copy (pdf), the bill only appears as a body of the email.
This makes it tough to claim from company who only accept downloadable soft copies.
Pizza Hut India customer support has been notified about the posted complaint.
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    A
    Ankita rayyy
    Nov 23, 2020
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    I had a worst experience with pizzahut today. I ordered pizza online they cancelled my order but deducted my money, they did not even mention a message that my order has been cancelled . After that I called customer service and they told me your order has been cancelled due to technical issue and you will receive money in 7 to 8 days, now you book again your order and give money again . why I will give money again . Their service is very dirty, when my order can be cancelled due to technical issue, then why my payment was not cancelled .
    I WANT MY MONEY BACK AS SOON AS POSSIBLE... This will be my last experience from PIZZA HUT
    Pizza Hut India customer support has been notified about the posted complaint.
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      S
      sari4hp
      from Hyderabad, Telangana
      Nov 23, 2020
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      I just ordered today 2 pizzas through NetBanking payment mode. As the transaction was being processed and payment made, the app reloded itself and back to the home page.

      Money got deducted, but no order or any confirmation was given. I'm in shock that my money got deducted without the expected order processed.

      I want my money back asap
      Pizza Hut India customer support has been notified about the posted complaint.
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        K
        Kashvi Bhatnagar
        Nov 22, 2020
        Resolved
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        Resolved

        I want to raise a complaint on my delivery for Order number: 16026657

        Order was booked online for a take away at Pizza Hut outlet at Park Street Kolkata. However when I reached at the shop for collection I was asked a additional amount of Rs 105. Cost of menu ordered by me was Rs 839 as per receipt received by me through email. However Pizza Hut outlet manager refused to handover my food items till I pay them Rs 944.

        Customer care was also contacted twice from the outlet and I even made the outlet manager speak from my phone. This resulted in delay of more than 60 min for collection. Food was completely cold due to delay in delivery of my takeaway. Itmes like cheese garlic bread had to be thrown since they were no longer palatable. Pizzas also become cold.

        Further during the Covid pandemic I had to be exposed standing in pizza hut outlet for more than 45 min. The very purpose of contact less delivery and booking online was defeated.

        My overall experience has been disappointing.

        Himanshu Bhatnagar
        [protected]
        Aug 5, 2021
        Complaint marked as Resolved 
        Pizza Hut India customer support has been notified about the posted complaint.
        Verified Support
        Nov 23, 2020
        Pizza Hut India Customer Care's response
        Dear Kashvi,

        We are sorry to hear this. We would request you to please DM us your email id via given below link so that we can look into this.

        Link: https://bit.ly/2TPmesE

        Regards,
        Team Pizza Hut
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          A
          Arvind k arya
          Nov 14, 2020
          Resolved
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          Resolved

          I ordered for pizza at 8.10 for takeaway and I got assured I will get my puzza with in 15 minutes from your sector 50 outlet, I reached there after 20 minutes and when I reached there the person standing on counter told me I will get my order after 30 minutes I called your customer care and they give me assurance that my order will be arrange with in 5 minutes I waited there for 10 minutes but no call back and no order recived from them and I waited there for almost 45 minutes but the person over there was saying it will be deliver soon but when I ask him for the time he was saying he can't confirm. And when I asked him to confirm he talked very rudly and told me its up to you to take your order or not . I came back from there without getting my order even waiting for 45 to 50 minutes which I think is not acceptable to brand like pizza hut. The place was very crowded lots of people over there without mask even the person taking the ordered was also without mask. I hope you will take appropriate action against it otherwise you will loose your valuable customer.
          Aug 6, 2021
          Complaint marked as Resolved 
          Pizza Hut India customer support has been notified about the posted complaint.
          Verified Support
          Nov 17, 2020
          Pizza Hut India Customer Care's response
          Dear Arvind,

          We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

          Link: https://bit.ly/2TPmesE

          Regards,
          Team Pizza Hut
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            A
            Ayush_2609
            Nov 7, 2020
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            Address: Sector-62, Noida

            I had ordered at 8pm yesterday and it was supposed to arrive by 8:30pm. I called the store but they were not picking up. I called the customer care 3 times but they were of no help. After 2 hours, around 10pm, I received a call from Pizza Hut Stellar IT outlet and they finally delivered my order at 10:30pm.
            This is very poor service provided by Pizza Hut.
            Pizza Hut India customer support has been notified about the posted complaint.
            Verified Support
            Nov 09, 2020
            Pizza Hut India Customer Care's response
            Dear Customer (Ayush_2609),

            We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

            Link: https://bit.ly/2TPmesE

            Regards,
            Team Pizza Hut
            Nov 21, 2020
            Updated by Ayush_2609
            It has been 2 weeks and no action has been taken yet. Pizza Hut India replied that they would look into this matter, but taking actions to ensure this doesn't happen again should not have taken such long. I can only assume that they are not willing to do anything about this. This is very poor customer service provided by Pizza Hut.
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              T
              Tarini V
              Nov 1, 2020
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              Address: kompally branch

              I have ordered pizza pasta and Pepsi with order # 11254683.
              Pasta has no cream and is not cooked properly because of which my son was suffering from stomach ache
              Pizza Hut India customer support has been notified about the posted complaint.
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                M
                MohiniKhatake
                from Powai, Maharashtra
                Nov 1, 2020
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                Hi, we ordered pizza today, and they delivered it very late, we were too much hungry and was waiting like anything, the contact number given in message was invalid number so we could not connect, my order number is 17336115
                Please I want refund of my order also the garlic bread was very bad quality no cheese at all
                Pizza Hut India customer support has been notified about the posted complaint.
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                  D
                  Dev Chinmay
                  Oct 31, 2020
                  Resolved
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                  Resolved

                  Address: Lucknow

                  I ordered Pizza from MG Road, Lucknow . It was a take away order . The value of the order was 571 . The Manager took my vouchers of 250 and 100 and he wrongly entered it and then duped us . He illegally took my my money and said that the voucher cannot be entered for more than Rs 100 which was illegal and he forced us to pay extra amount from my credit Card . I have the bill and all details documented . The worst part was he kept us delaying for more than 20 mins at the store on his fault and Pizza was not fresh I reached home . Who is responsible for Rs 350 vouchers that was not actually duped by Pizza hut Manager . Who is responsible for the food I had which was not fresh and I had to throw it . I am taking this to all platform . Let people how Pizza Hut people deal with customers . How arrogantly they deal and dupe customers illegally . Now I am afraid that they might have used by Digital Transcation also illegally . When in front of our eyes he used my coupon wrongly . The Manager can do anything .
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Pizza Hut India customer support has been notified about the posted complaint.
                  Oct 31, 2020
                  Updated by Dev Chinmay
                  I can be reached on [protected] ( The Number from Which Order was done )
                  Verified Support
                  Nov 03, 2020
                  Pizza Hut India Customer Care's response
                  Dear Dev,

                  We are sorry to hear this. We would request you to please DM us your email id via given below link so that we can look into this.

                  Link: https://bit.ly/2TPmesE

                  Regards,
                  Team Pizza Hut
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                    S
                    shibu babu
                    from Darwha, Maharashtra
                    Oct 29, 2020
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                    Address: Naticon House House No 493 Ramdaspeth Nagpur 440010

                    Cancelation of order and refund of amount order number 13357768
                    I had placed an order from nagpur but it was diverted to Kolkata.
                    I had a conversation with one of your customer care executives who assured cancelation of the order and refund of the amount.
                    +1 photos
                    Pizza Hut India customer support has been notified about the posted complaint.
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                      M
                      MushtaqSayyed
                      from Powai, Maharashtra
                      Oct 29, 2020
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                      Address: 401104

                      MRP of Mirinda 600 ml bottle is Rs. 35 where has Pizza hut is charging Rs.57 for the same. As per weights and measurement law products cant be sold above MRP.
                      +1 photos
                      Pizza Hut India customer support has been notified about the posted complaint.
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                        N
                        Nadia Faroqui Shams
                        from Hyderabad, Telangana
                        Oct 28, 2020
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                        Address: Manikonda

                        Ordered on 21st October 2020..
                        Rs 1592 were deducted from my account and not yet refunded.. Inspite of calling them n reminding them for my refund 2, 4 times...
                        Pizza Hut India customer support has been notified about the posted complaint.
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                          M
                          Mihir Rai ae18b114
                          Oct 26, 2020
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                          I paid through UPI but my order didn't get accepted and I got no refund
                          +1 photos
                          Pizza Hut India customer support has been notified about the posted complaint.
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                            N
                            Neetan Sharma
                            Oct 23, 2020
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                            Address: Wave mall jammu
                            Website: www.pizzahut.com

                            Miss behaved by staff
                            Pizza Hut India customer support has been notified about the posted complaint.
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                              S
                              shashi bhushan Polasa
                              from Hyderabad, Telangana
                              Oct 22, 2020
                              Resolved
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                              Resolved

                              We have ordered Pizza online (order #[protected] but it did not get delivered. Called customer care guy named 'shivendra' and he mentioned that we will get a call in 2-5 mins which didnt happened for 10 mins.
                              I paid money through Net banking and lost money, and would like to have refund.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Pizza Hut India customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 24, 2020
                              Pizza Hut India Customer Care's response
                              Dear Shashi,

                              We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                              Link: https://bit.ly/2TPmesE

                              Regards,
                              Team Pizza Hut
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                                G
                                Goks Prasath
                                Oct 22, 2020
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                                I didn't receive the order...order.no.18158446
                                +1 photos
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                                  A
                                  ashwinikalkur
                                  Oct 20, 2020
                                  Resolved
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                                  Resolved

                                  Address: Bomanahalli
                                  Website: www.pizzahut.co.in

                                  I ordered for the three pan pizza offer [INR 499] from the HSR store which is about 300metres away. I was guaranteed delivery by 10:02 pm & am still waiting for my order.

                                  I called the helpline number as I saw my order was picked wrongly and only 2 pizzas were selected and not 3 and the order has gone to the Bomanahalli & not HSR store. I called the call centre twice and they promised the store manager would get back to me. No call yet.

                                  HIGHLY DISAPPOINTING...
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Pizza Hut India customer support has been notified about the posted complaint.
                                  Oct 20, 2020
                                  Updated by ashwinikalkur
                                  The store number on delivery confirmation Message upon reaching says is currently out of order.
                                  Verified Support
                                  Oct 23, 2020
                                  Pizza Hut India Customer Care's response
                                  Dear Ashwini,

                                  We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                                  Link: https://bit.ly/2TPmesE

                                  Regards,
                                  Team Pizza Hut
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                                    N
                                    from Powai, Maharashtra
                                    Oct 19, 2020
                                    Resolved
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                                    Resolved

                                    Address: Westend mall aundh pune

                                    Bad behaviour with customer lots off argue, No discipline to talk with customers.
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Pizza Hut India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 21, 2020
                                    Pizza Hut India Customer Care's response
                                    Dear Nikhil,

                                    We are sorry to hear this. We would request you to please DM us your mobile number and store details via given below link so that we can look into this.

                                    Link: https://bit.ly/2TPmesE

                                    Regards,
                                    Team Pizza Hut
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                                      Gourav Singh Kutiyal
                                      Oct 18, 2020
                                      Resolved
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                                      Resolved

                                      Address: Near by hauzkhas , delhi

                                      On 17 th of October 2020 around 11:50 PM, I orederd a pizza from pizzahut website, and opted to make payment through online process. However my consequtive payments of 670, 670 and 671(total 2011) was declined by the pizza hut done through Google pay, Phone pay and Debit card respectively, though the amount was deducted from my bank account.
                                      Now I kindly need your support to get my money refunded ASAP.

                                      The respective screenshots follows
                                      +2 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Pizza Hut India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 21, 2020
                                      Pizza Hut India Customer Care's response
                                      Dear Gourav,

                                      We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                                      Link: https://bit.ly/2TPmesE

                                      Regards,
                                      Team Pizza Hut
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                                        M
                                        Manas soti
                                        Oct 14, 2020
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                                        Booked pizza worth Rs992. payment debited from the account but not shown on QSR database of Rohini D mall, near Rohini west metro station, North Delhi.
                                        Pizza Hut India customer support has been notified about the posted complaint.
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