Pizza Hut India Complaints & Reviews

I had ordered "family fun meal" my pizza choice was veggie lover. This pizza had mushrooms. I am highly allergic to mushrooms, therefore, i had very clearly stated that i don't want any mushrooms in my pizza. The person at the call centre had confirmed this information at the end.

When i received the pizza, not only it had mushrooms in the entire pizza, but also, it was cold. When i contacted pizza hut, the people at the call centre either put me on hold or told me that i would receive a call back which i never got. This happened thrice. Two of the three people i spoke to are : manjunath and prijwal. These guys betrayed me. Told me that i would get a call back within 5 minutes which never ever happened.

I needed a new pizza as replacement but got nothing.

Date of incident : 10 may 2019
Time : 10:30-11:30

It was a pathetic service provided by such a reputed brand.

I ordered pizza and garlic bread THROUGH ZOMATO. The pizza delivered was cold and there were hardly any pieces of chicken and the one which were there, were scattered
The topping was all scattered.
The garlic bread was soggy.

Would never recommend any one to buy from pizza hut.

It has degraded the quality. Unfortunately i didnt saved the pictures . If would have done would have published on social media.

PATHETIC SERVICE AND DEGRADED QUALITY FOOD SUPPLY FROM PIZZA HUT.

We wish to inform you that we placed an online order to pizza to pizza hut (Order no. 6804715 dated 01.05.2019 timing 1438 hours and total bill amount of inr 691).
We received a call from pizza hut, karol bagh, new delhi that they cannot deliver my order and your order has been cancelled. Kindly look into the matter and do the needful.

Dear sir,

They have insulted me...

I visited the bokaro mall pizza hut today and ordered a veg red sauce pasta. I must tell you i had to find pasta in that mess of sauce. The pasta was a broken mess. It was just a red tomato sauce and nothing else. I had to find pasta in my pasta. I request you to please dont fool the customers by serving this kind of mess. The taste was damn pathetic and i was unable to eat it. If you people cannot serve proper thing you should not have it in your menu. Please just serve pizza and nothing else. Damn disappointing and waste of money. I wont ever order a pasta ever at pizza hut. Its better i get it from dominoz...

Been to dombivli east outlet in thane district, maharashtra on 21st april 2019, the place esp tables were unclean, ac was not working, the lady did not wish or greet, later when the order came, the sauce bottle lid was broken and there was no sauce in it, while we were eating the lady was threatening somebody on phone, then there were some people inside the kitchen who were quarelling loudly, when i approached to talk to the manager, i was told that he is making the dough, somebody else spoke to me and he had nothing to say but sorry, such outlets are spoiling the name of pizza hut, please close them!!!

Yesterday i visited your pizza hut to purchase a big size veg cheese pizza.they adviced me purchase another one with of big amount after my payment of rs540 i got to know that it was a small sized pizza.i asked them to take it back or otherwise give me large size pizza but they said this is the largest size.. & it will of approx 200rs..when I reached home i googled the largest size which was of 6&1/2" of rs500 something but they gave approx 4" pizza of rs540.. i want my rest money back or otherwise i will file a case in customer care against pizza hut for a cheap thing..

I had ordered pizza at 8:30 pm today. The delivery executive delivered the order at 9:20 and when i refused to pay he started making excuses but after that also i paid and gave negative feedback. But now when checked the order history... The payment is still showing as pending.
I have paid the amount but your delivery executive have not completed the process by his phone and may be he said that i have not paid...
Highly dissatisfied with this kind of behaviour.
Now, i wil shift to dominos
And will tell my friends also to do the same.

I have ordered pizza of rs 531.30 at 7.18pm, at 8.15 pm delivery guy that to not from pizza hut, he is from zomato he came to my apartment and asking me to come to gate as he cannot deliver my order to my flat. Pizza hut delivery guys cannot deliver the order.
Called customer care several times, one of your representative put my call on hold for around 5 mins and then i have disconnected.
Tried calling customer care number many times they said that "you will receive call from store manager, but till today not a single call and no words of repayment also about the cancellation of order".
I was hungry i. E why i have ordered and its raining in bangalore, this is how you treat...!! And its a prepaid order.

We have waited for more than a hour in hunger by paying the amount for pizza hut and calling them back to back, a 60 year old lady and wife, myself waited like anything for order delivery.

Pizzahut,

I have placed order today 6236755 which was supposed to be delivered by 9:38PM but despite of my several follow ups with your call centre 39883988 nothing happened and finally around 10:10pm I have placed the cancellation request with call centre agent but surprisingly without delivering the pizza you are asking for a feed back on pizza. What is this nonsense? Pl immediately check my cancellation and arrange for the refund.

I did a payment through paytm app but the staff at the counter said he didn't get any payment so I did a payment through my atm debit card.
I did say that I've got a message which says "your order is confirmed, enjoy your pizza". The staff said he doesn't know what it is and asked me to do payment through card.
So now when I checked my paytm app it says money was deducted and payment was successful, so in short I did double...

The worst ever service of pizzahut
I paid for the order showing that my order. Has been confirmed but not received my money has been deducted
I order 2 pizza from pizzahut i paid it through my debit card the amount has been deducted and order has been confirmed but not received the pizza neither my money has been refunded these people fool us by their mere scheme

I placed a order on 21st march by my app. The money got deducted but the order was not placed and when i called the customer care they told me i will have to place an order again which was disgusting coz neither i got my money back nor the order.
I called customer care they told be ur money will be refunded in 3-4 days but i have not received it till now.

Order No - 5866907
Navkamal rakra
No. Mentioned on order- [protected]
Email id- [protected]@gmail.com
I order pizza for RS.418 for which deduction has been made twice by Pizza hut, I tried connecting with the bank for the same but they said both the payments were successful from their end, which means I have made an extra payment to pizza hut of RS.418.

You are requested to refund my money asap.

Date of the Incident : 23 March 2019
Number: [protected]
Payment : 645.75
Transaction number: P1903231822077332719939
Email: [protected]@gmail.com
I have ordered a Pizza via online m.pizzahut.co.in and a payment of 645.75 was paid to Yum Restaurants India Pvt Ltd. The system failed to generate order number.
I connected to Pizza hut customer care and they confirmed that the amount was received and the same will be reversed in 3 to 4 days.
I have not received my money back and the customer service are not able to help.
Could you please help me resolve the issue.
Thanks,
Chandra S Malla

On the day of happening done on the online review section as I did not have the contact details. (Order 5825643/ 7 .16 pm and two items)

Had taken the advantage of online WOW offer of 2 Pizzas and ordered online and payment done. All was good and the tracking was clear until order acceptance and until stage 2 and then 3order dispatched showed green tick marks. However, a call came stating that the order has gone to Bellandur area and therefore cannot be served. (With a rough tone and some argument, the person told that you can call up customer service to address. Since the order tracking list was showing dispatched, we were waiting for the same, but when got delayed, we called up again only to know that the order was unilaterally cancelled and that shocked us. The person again a routine apology to which my husband calling form his no [protected] requested for a senior to call back. He promised to get a call back within 2 minutes but did not come even as the complaint is being typed. Wondering if we are dealing with a world reputed company like PIZZA HUT with absolutely no remorse or courtesy. What we lost is a choice meal, could not get a replacement in time for dinner with old people eagerly waiting for the same and thirdly disgraceful behaviour from all customer chain people in your distribution.
My Question is if the discounted order should be placed online and if all the formalities go through well including payment, how will a customer know at all where it is coming from and where the tracking is generated? Is this not the responsibility of the Organization to set the logistics in order and direct to the nearest outlet? If I do not get a proper answer and compensation I would surely take it up in a highest possible level and I hope that such a nasty situation would not arise as I still believe that PIZZA HUT has got a high reputation WORLD WIDE.

I ordered chicken tikka pizza from pizza hut, and they delivered me substandard and cheaper chicken sausage pizza. Now i don't eat onion. This is like giving a veg person non-veg pizza and saying we're sorry. I went hungry that night, and was never refunded.

I demand a refund, (₹200), and compensation asap, else i am using my voice as a social media influencer to save people from this pizza hut scam.

I ordered an pizza and do payment through paytm, my amount get deduct but order not get placed.
Please tell me when will i get me money back this is for the first time this was happend please resolve this issue asap, otherwise people will get very bed feedback regarding your services and pizza hut. And i personally share bad feedback for your services.

I have vouchers of pizza hut which are not expired but they are not accepting saying reason as insufficient funds. These vouchers will be expired by 31st March but when I went and asked they are saying as no sufficient funds are available. I have 2 coupons of ₹500 each.and unable to use them.when contacted the customer care they are saying they don't have information about this and I should visit to store they are saying, when visited store they are saying insufficient funds

Madam/ sir,

It's regarding the following order placed at pizza hut -

Order no. # 5428341
Amount. Inr 815.00
Date.15th march 2019

The order was cancelled by the pizza hut since the service was not available in the area where delivery was requested.
Though the order was cancelled i have not received a refund so far in my bank account.
Please resolve the issue at earliest to refund the deducted amount of inr 815.00

Thanks and regards.

Yesterday that is on 22.03.19 at around 7:40 pm I ordered 2 medium pan pizza, one panner pocket, one chicken pockets, and one spicy supreme garlic bread, total worth rupees 842 from Pizza hut official site online, but amount was deducted from my account (online banking SBI for payment) and no order was placed . I did not register on the site but ordered as guest. My email I'd for ordering was [protected]@yahoo.in and phone number I can't mention here. The above mail.can be used to contact . The order was placed for Custer name- Niharika, Rajeev Nagar Patna as location, nearest Pizza hut outlet at ashiana road, Patna Bihar. Please help me to get my refund . I am attaching screenshot of money deducted message from SBI.