Pizza Hut India Complaints & Reviews

I have ordered the pizza via Pizza Hut app. Amount got deducted from my account but order id not generated. Transaction number generated from Razor Pay is pay_FXmqtfD4h5CgB0 dated 1st Sept 2020.
When I told the same to customer care, they said I will have to pay again if I need pizza and they can't help on this. This is the height o[censored]nprofessionalism . When I asked them to transfer the call to senior, they denied. When I asked for email id to launch my experience, they denied to provide the email id as well.
I think Pizza hut don't care about the customers and their experience.
I will lose Rs.555.46 but pizza hut will now lose some associated and loyal customers.

Thanks,
Ankur Agarwal
[protected]
[protected]@rediffmail.com

I ordered pizza in buy 1 get 1 free and horrible quality was delivered. Photos of the same are attached for reference
Order no 12190953

On 23-Aug-2020 I ordered pizza through pizza hut mobile app. Order no is 19359119. Within 30 minutes I received a SMS from pizza hut that my order is delivered. I called to check with the store and they told me Pizza Hut has issues with their online order software so message was sent by mistake and my order will be delivered within half-hour. I keep on calling store for next 2 hours but store didnt pick up my calls. I called customer care call center two times and they keep on promising me that i will receive call from store within 15 minute. I never received a call. I requested refund they informed me they are not responsible for refund. Store will decide about my refund. I am being cheated by Pizza Hut. It seems pizza hut is not responsible &accotable. They cheated me and now dont want to provide refund and take action against store from where i ordered. I would like to bring this instance to consumer forum and ready to fight against Cheaters like Pizza Hut store. This is serious loophole in the system. These online stores are accountable since money is already been paid they care least about customers.

Despite having accepted the order and payment, my ordered stuff has been refused to deliver. Person called me from phone no.[protected] wanted me to pick it up from outlet. Despite request, he refused to deliver. Consequently, I had to explore other option for my dinner and my payment is still stuck up with you. I am constrained to write that it is highly unprofessional and disappointing on your part. Still you owe my money. It appears, this company is managed by incompetent team of management.

Hi,

On yesterday I made an online order yesterday (04:16 pm, 19 August 2020).of amount of Rs 513.46/-

Money was debited from my Bank account, but i did not receive order confirmation, neither the store receive my order.

I did call the customer care with no avail other than suggesting it will refunded.

The store said that the money will be credited back to my account, and i therefore made a second payment and ordered and ate my pizza.

I want my money back on my account asap, unfulfilled order.

Kindly refund my money
Order id 12918216
Delivery time promised was 7:45 pm on 4th august
Delivered on 9:00 pm

Complained several times
Here is the proof... Recorded conversation of customer care (Rather harassment) and store manager

https://t.co/oAj3V0hEYF

I have placed order through Pizza hut App, They have successfully debited amount from my account. But Order was not placed. I have called customer care, They told me that I will be receiving deducted amount on my ban account. Till date I have not any of them.

I ordered a combo on 14th aug around 12.30 pm and 1) my order came after 65-70 mins.
2) my order was wet due to rain.
3) the garlic bread and the pizza were soggy, tastless and clearly of inferior quality not matching pizza hut standards.
4) i called customer support and raised a complaint. I was assured that i would be getting a call back from some supervisor who has the authority to initiate refund. I have called that number 4 times and got the same textbook line that someone would call me back. But no body has done it. Its been over 30hrs.
As a customer i feel cheated and severely neglected.

I have used my reward pizza hut outlet at kharghar voucher, out of two voucher only single voucher is used however to entry voucher i have given my mobile to pizza hut staff and order placed. Yesterday i had again visited the pizza hut but it is come to know that second voucher has insufficient funds. It was shocking for me we never used second voucher sharing both the voucher details. Congratulations! You have qualified to get a free pizza...

Had ordered chicken supreme pizza with garlic bread sticks in 2 orders on 31/7/2020
The pizzas were cold and of very bad quality with stale chicken pieces
We had to throw away the pizzas

And one order of garlic breadsticks was undelivered

This was ordered through zomato from pizza hut, kirti nagar, new delhi
Inspire of following up with the store nothing was done
Even the undelivered product was not sent
May be this complaint would help
It’s our hard earned money
No one likes to go it down the drain

Order id 12918216 was not delivered though amount was deducted

I had ordered two pizzas from the restaurant at kalyani nagar pune. The quality of the pizzas was extremely poor. It lacked flavor and taste. I really regretted paying such an exorbitant amount for just some mozzarella on a loaf of bread. Pizza hut being in the business for so long really needs to uphold its quality as there are many other restaurants in its competition unlike earlier. This isnt the first time that i have faced a similar issue. Twice before after ordering from the restaurant i have had to face such dissatisfaction as my pizzas lacked sauce and taste. Highly disappointed in pizza hut

Third class company, third class in service delivery and no value for money and client.

It first time think for order from Pizza Hut and transaction confirmed including all kinds of charges online but later company asking to come in half rout to collect the order.

it’s was very much irritating due to westing of time and money.

First time that kind of bad service received. In online food company

Regards
10940055 Order no

This is for the Order number: 19663637 ;the order was placed at 11:45 AM on 1 AUG 2020 online through pizza hut official website in New Delhi;I recieved the confirmatory mail for order placement and money Rs 839 was deducted from my bank account.Despite calling at customer care and talking to the executive around 30 times;there was no positive response ; in telephonic conversation with Dwarka sector 20 person they told that order is not placed; We were delayed by about 3 hours .Also the policy of 30 minutes in which the pizza has to be delivered free was also not taken into consideration.They were making millions of excuses and putting the call on hold saying there manager is in meeting .They wasted lot of time and were not solving the issue .Finally we have to go to Sector 20 Dwarka, New Delhi Pizza Hut and get the pizza by ourselves at around 3PM.They didnot give any refund.Also the pizzas were not fresh and of poor quality.

Hi Team

I placed an order with pizza hut and had a bad experience with call centre and getting my order. Person name Ashish straight away denied to transfer my call to supervisor and I had to beg to 4 employee to get my order or refund, Bad customer experienced.

This is not expected from Pizza hut

Pizza hut is not refunding me for an unsuccessful online transaction through googlepay. What can i do?

Dear team,
Pizza hut has been taken my order then told us that they will not able to deliver my order, pizza hut store is at fc road pune.
And they are going to refund my money.

I have only 600 in my account n then i placed order n now pizza hut going to refund my money at will take 2 to 3 days for credit in bank so till time i have no food for eating so how i will survive please take action...

I placed an order for which amount was deducted. However the order was never placed.

I have paid for the order and my payment was successful but the order didn't places.

I ordered 2 pizzas for rs 555.46 on 18th july 2020 at 9:22pm through my upi.
The money got deducted but it reflected no order was placed. Need my money back.