Pizza Hut India Complaints & Reviews

I placed an order for pizzas and choco lava cakes on 7th may, 2019 and my order no. Was 7024267. Payment was done online through debit card. My order got cancelled and i didn't yet received any refund. Its a week now. I even tried calling in order to know the status of the same but they never receive the call. Really disappointed by your service and it seeme like you are not much concerned regarding the welfare of the customers....

I have visited pizza hut outlet at rajkot 150ft ring road location on 27/04/2019.
I have used only one voucher but as per store manager's review and record only one voucher of rs. 500 redeemed but as per sbi card's interaction i have used two vouchers of rs. 500. Kindly do needful asap. Details of vouchers as under.
Dear rajesh hapalia,

Warm greetings for the day!

This is in reference with your...

I reside in Powai, Mumbai. We ordered 2 medium pizzas on 12th May (evening at around 9:45pm) through the online system Pizza (order no. 7249691) with 'payment on delivery' option. We got a confirmation that the order has been accepted and that the pizza is being prepared. Our nearest pizza hut store is in 'Delphi building' located in Hiranandani Gardens. After waiting for more than an hour we tried to call this store on the phone no. given...

On 10th may i ordered for pizza, after half an hour i called pizza hut for my order he said the store will call you back. Then the store from andheri tandon mall, i got a call of rajendra he said ur order is take away i said i can't come can u please deliver. He was very very rude he doesn't have any sense to talk to the customers i said make it delivered he said we don't deliver in that area. Then i said give me refund he said not possible...

I had ordered "family fun meal" my pizza choice was veggie lover. This pizza had mushrooms. I am highly allergic to mushrooms, therefore, i had very clearly stated that i don't want any mushrooms in my pizza. The person at the call centre had confirmed this information at the end.

When i received the pizza, not only it had mushrooms in the entire pizza, but also, it was cold. When i contacted pizza hut, the people at the call...

It was a pathetic service provided by such a reputed brand.

I ordered pizza and garlic bread THROUGH ZOMATO. The pizza delivered was cold and there were hardly any pieces of chicken and the one which were there, were scattered
The topping was all scattered.
The garlic bread was soggy.

Would never recommend any one to buy from pizza hut.

It has degraded the quality. Unfortunately...

We wish to inform you that we placed an online order to pizza to pizza hut (Order no. 6804715 dated 01.05.2019 timing 1438 hours and total bill amount of inr 691).
We received a call from pizza hut, karol bagh, new delhi that they cannot deliver my order and your order has been cancelled. Kindly look into the matter and do the needful.

Dear sir,

They have insulted me......

I visited the bokaro mall pizza hut today and ordered a veg red sauce pasta. I must tell you i had to find pasta in that mess of sauce. The pasta was a broken mess. It was just a red tomato sauce and nothing else. I had to find pasta in my pasta. I request you to please dont fool the customers by serving this kind of mess. The taste was damn pathetic and i was unable to eat it. If you people cannot serve proper thing you should not have it...

Been to dombivli east outlet in thane district, maharashtra on 21st april 2019, the place esp tables were unclean, ac was not working, the lady did not wish or greet, later when the order came, the sauce bottle lid was broken and there was no sauce in it, while we were eating the lady was threatening somebody on phone, then there were some people inside the kitchen who were quarelling loudly, when i approached to talk to the manager, i was...

Yesterday i visited your pizza hut to purchase a big size veg cheese pizza.they adviced me purchase another one with of big amount after my payment of rs540 i got to know that it was a small sized pizza.i asked them to take it back or otherwise give me large size pizza but they said this is the largest size.. & it will of approx 200rs..when I reached home i googled the largest size which was of 6&1/2" of rs500 something but they gave approx...

I had ordered pizza at 8:30 pm today. The delivery executive delivered the order at 9:20 and when i refused to pay he started making excuses but after that also i paid and gave negative feedback. But now when checked the order history... The payment is still showing as pending.
I have paid the amount but your delivery executive have not completed the process by his phone and may be he said that i have not paid...
Highly dissatisfied...

I have ordered pizza of rs 531.30 at 7.18pm, at 8.15 pm delivery guy that to not from pizza hut, he is from zomato he came to my apartment and asking me to come to gate as he cannot deliver my order to my flat. Pizza hut delivery guys cannot deliver the order.
Called customer care several times, one of your representative put my call on hold for around 5 mins and then i have disconnected.
Tried calling customer care number many...

Pizzahut,

I have placed order today 6236755 which was supposed to be delivered by 9:38PM but despite of my several follow ups with your call centre 39883988 nothing happened and finally around 10:10pm I have placed the cancellation request with call centre agent but surprisingly without delivering the pizza you are asking for a feed back on pizza. What is this nonsense? Pl immediately check my cancellation and arrange for...

I did a payment through paytm app but the staff at the counter said he didn't get any payment so I did a payment through my atm debit card.
I did say that I've got a message which says "your order is confirmed, enjoy your pizza". The staff said he doesn't know what it is and asked me to do payment through card.
So now when I checked my paytm app it says money was deducted and payment was successful, so in short I did double...

The worst ever service of pizzahut
I paid for the order showing that my order. Has been confirmed but not received my money has been deducted
I order 2 pizza from pizzahut i paid it through my debit card the amount has been deducted and order has been confirmed but not received the pizza neither my money has been refunded these people fool us by their mere scheme...

I placed a order on 21st march by my app. The money got deducted but the order was not placed and when i called the customer care they told me i will have to place an order again which was disgusting coz neither i got my money back nor the order.
I called customer care they told be ur money will be refunded in 3-4 days but i have not received it till now....

Order No - 5866907
Navkamal rakra
No. Mentioned on order- [protected]
Email id- [protected]@gmail.com
I order pizza for RS.418 for which deduction has been made twice by Pizza hut, I tried connecting with the bank for the same but they said both the payments were successful from their end, which means I have made an extra payment to pizza hut of RS.418.

You are requested to refund my money asap....

Date of the Incident : 23 March 2019
Number: [protected]
Payment : 645.75
Transaction number: P1903231822077332719939
Email: [protected]@gmail.com
I have ordered a Pizza via online m.pizzahut.co.in and a payment of 645.75 was paid to Yum Restaurants India Pvt Ltd. The system failed to generate order number.
I connected to Pizza hut customer care and they confirmed that the amount was received and...

On the day of happening done on the online review section as I did not have the contact details. (Order 5825643/ 7 .16 pm and two items)

Had taken the advantage of online WOW offer of 2 Pizzas and ordered online and payment done. All was good and the tracking was clear until order acceptance and until stage 2 and then 3order dispatched showed green tick marks. However, a call came stating that the order has gone to Bellandur...

I ordered chicken tikka pizza from pizza hut, and they delivered me substandard and cheaper chicken sausage pizza. Now i don't eat onion. This is like giving a veg person non-veg pizza and saying we're sorry. I went hungry that night, and was never refunded.

I demand a refund, (₹200), and compensation asap, else i am using my voice as a social media influencer to save people from this pizza hut scam....