Pizza Hut India Complaints & Reviews

I had paid my bill through phonepe and the amount was deducted from my bank account but the pizza hut employees refused about the payment and i had to pay through cash the amount was deducted from my bank the amount was rs 1151/- i had to pay this amount through casg although it was successful through phonepe. I showed the payment was successful to the employee there but they refused to agreee that the payment was successful. Please help me out i had to pay double

Order No 11009133 placed at 2;46 pm on[protected] at Bengaluru through the pizzahut online website for Triple treat Veg combo with specific instruction to not put Mushroom in the Pizza.
Delivery completed at 3:46 pm on account of outsourced delivery service ( Zomato ) who called me at 3:15 pm to check on location as wrong location ( Kaggadaspura ) has been given to them. After I sent correct location on the messenger whatsapp number, the person came by 3:46 pm and received Stone cold soggy Pizzas with mushrooms in the Pizza to boot. Also no bill was provided only the attached delivery receipt
Your customer complaint through call center is useless . They keep on parroting the same line that the store would call and check with you .

We ordered 4 pizza and order number is 10982985. We receoved order confirmation and showing preparing the order now. But after few minutes we received acall from pizza outlet that they will not deliver here on my address. A few days back i ordered pizza on the same address and delivered on the same time.

The petson who called me were arguing with me on thisand said cancel your order we will not deliver your order. I got anther confirmation after few minutes that your order will deliver arround 7:44 but still at 8:15 I am waiting for tge pizza

My email - [protected]@gmail.com
My phone no - [protected]
Has ordered the pizza on 15 july 2019, but was cancelled from pizzahut receiving a message that "your order has been cancelled, amount will be refunded". But, its 28 july 2019. I haven't received a refund till today. Look in this matter or else i have to report it to the consumer court.

Hi, Yesterday Evening i Ordered Pizza From Pizza hut, Lp Savani Road, Adajan, surat, Gujarat Outlet, I Ordered 1 Magic box Pizza And 1 Cheese Garlic Bread. My Bill Amount Was 551 INR. So I Gave 500rs GV And 51rs, Cash At Cash counter, And Guy Packed My Parcel and I went Off After Reached To Home I Found The Garlic Beard Was Missing, So Call To Customer Care About My Concern And The Guy Name Santosh Who received My Call Gave Me Commitment To Arrange Call From The Store Within 10 Minutes, After Wait Of 30min. I Haven't Got Any Call From Store Side So I called Back To Customer Care Again I repeat Whole Story To Another Executive. And He Make Surprise With His Sentence That " Sir Banda Already Apki Garlic Bread leke Nikal Chuka Hai, Woh 15 Min. Me Apke Paas Pahocj Jayega. " so I Asked Him " Sir Mera Address Usko Pata Hai Kya, Address Bina Woh Kese Or Kaha Delivery Karega ". Then He Turn The Story That " Woh Apko Call Karega So n So" . Since Last Night To Till Now One Came To Me Or My Place And Haven't Got Call From Your Side. This Very Poor And ridiculous Service Of Pizza Hut . Me And My Family Wait Form Call And Pizza was Getting Cold. I am Very disappointed Movement With Pizza Hut. and Today Is[protected].04 PM Still Not Getting Any Call From your Side.

My Name IS - Jigar Nayi
Mob No. - [protected]( Track My Bill On This Number)

I ordered 28 nos. Veg & non veg pizza from pizza hut, forum mall, koramangala, bangalore on 24th july @ 3.40 p. M. Worth rs.10010/. I have received sms from pizza hut as "order no.1206" and bill amount rs.10010/- on 24.07.2019. But the pizza boxes were delivered without any identification of veg & non-veg on the boxes and everything was mixed while delivering. The boxes did not have colour coding for veg & non veg. Since it was a huge quantity and for a important conference, the pizzas got wasted. I have not got invoice. But invoice no. 009603 is mentioned on the payment slip. Ordered on shop manager mr. Ravi kumar, mob. [protected]

I have visited pizza hut (V3s mall) on saturday (20th july 2019) have ordered pizza with 2 drinks. I have got a bill of 413/ inr but when i have paid bill by card i have seen 906/ inr has been deducted from my account. I am very much disappointed with the payment system. If customer will not check they will charge any amount, can not trust on staffs.

Hi Team,
I am really disappointed with your service I placed the ordered at 9pm and was delivered to me after half n hour that is almost between 10:15 to 10:20 also the delivery boy was without Pizza Hut bag and was carrying and delivering pizza from local plastic bag.I asked for ID however delivery boy was not carrying ID with him. Pizza was not fresh and hot was not good in taste.Pathetic service I ever experienced. Unsatisfied with the pizza team.Taste and service. Very bad truly very bad. Humble request to you guys please refund the amount as earliest as possible.

I visited along with my Son at Thakur Villege centre at @10 PM
There were many empty tables 10/12 in nos. unfortunately all of them were not cleaned even though customers finished their meals and left.
I have even approached one staff member and requested him about providing seating place but he repeatedly ignored me even was not bothered to listen as well as respond.
Finally I found one table and tried to occupy however Mr. Khan who was managing counter activities came forward and rudely said “ Yaha pe mat betho” don’t seat here . I was surprised and got quite disturbed and replied him why I can’t seat here . He replied me in rude tone that some hanging light cable issue and there are many tables you seat their .
I asked him show me the single table which is clear after leftovers from previous table.
Then he replied rudely and indecent manner.
I called the person whom I was approaching to arrange for seat who he was ignoring my request.
He also accepted it and apologise me however Mr. Khan was continued to be rude.
I am surprised to see such a rude and indecent behaviour of Mr.Khan who doesn’t deserve any quality of customer centricity is working under Pizza Hut .

I went to your outlet pizza hut DB mall Bhopal when it's come to bill we have two coupons from Bank each coupon held 500 rupees each we have 2 coupons when your service provider summit our bill to your data we give them coupons redeem and your provider apply the only 1 coupon and miss placed other coupon and aggressive route behaviour with customer

Hi,

I have ordered four pizzas on the offer one on one but i received only 2 pizzas. While contacting the store they said it was offer like you will get 1 pizza for less price. Even my bill was showing 4 pizzas but still they do not help. Moreover i have not asked to order mushroom toppings but it was added which was a waste for us.

Will look into this since you are such a big global brand. We would not expect this from you.

Dear sir,
Sir/madam

I am totally glad for your service .
Agra, tajganj, pizza hut. I'm ordering for One garlic bread. Order will be delivered 30min. And without Bill for paper wrapping to be deliver. In 20meter distance. I'm totally hungry and 30min waiting for garlic bread. So. Order will be received a dolly mam. and deliver a housekeeper. What a pizza hut standard.
First time I'm shocking they have no deliver boy. And garlic bread will be take envople. Wow. I'm told a housekeeper. It's a deliver standard. Housekeeper tell him it's a standard. OK not big issue. Open a envelope didn't seen a bill. I'm warning a housekeeper. I'll not accepting a this order. So housekeeper told him. Machine aren't working. I'm saying you have take a manual bill. Housekeeper call a mam. Housekeeper go a pizza hut and repack a garlic bread with box including a cheesey dip. Wow first of all I'm not order a chessy dip. It's take like (lollipop). Housekeeper come and again open a box. Without a bill. I'm totally shocked . What a manager. Again warning him. I'm not a pay this garlic bread. Because why should not to be take a bill. Again went to pizza hut and bill we take other person. Will we sit in pizza hut. It's a dine in bill. So it's a worst experience.

Umesh singh
[protected]

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This is Vishal from kalyan east, My contact no is [protected]
I order the pizza by call today at 7.30 pm now its already 8.30 pm till now i didn't get my order as well as any call
I called 2 times on same no[protected]
They only telling that the tilak nager branch will call you back & with 10 min you will get your order, but again same thing i didn't get my order and any call,
See if you can't deliver the order...

The pizza jamuntini and lemonade ordered at Phoenix mall kurta was awesome after visiting kurta and the great experience we visited Kalyan branch and had the worst taste ever the jamuntini was literally worst and so the other food.
I want my refund of the money 732 rupees
The food ordered at kurla was expensive but worth it and in Kalyan was worst

Dear Sir/Madam

This is with regards to an extremely horrible experience I had with respect to my delivery of pizza through the pizza hut app.I had placed my order around 818 pm.It's 1015 pm now and my order is still not delivered.
The sequence of events is as follows:
1.I had placed an order through the app
2.I received a confirmation email and a text message with the delivery time mentioned as 848pm
3.I checked the status again around 9 pm and the status was shown as order prepared.
4.i waited for half an hour more and then tried searching for any contact numbers of the store
All the numbers were unreachable or not in service.
5.Finally I received the order after 2 hours after multiple communications with the store..
The pizzas delivered were half baked and not at all upto the mark
The entire experience has been utterly disappointing and frustrating I request a full refund for this inconvenience.

Dear team

I have ordered my pizza on 16 June 2019 through Pizza Hut app my money got deducted from my account 207.9 rupees around 8:00 pm but after that I don't get any order number or conformation. And from this app we can't even Complaint. I want my money back. For your reference I am giving you the reference of transaction

Transaction ID - SB498800
Transaction details - Min/PizzHut/[protected]/996310
Amount -207.9 INR
Date -17 June 2019

Dear Team,
I ordered pizza on 10th June 2019 using your official website and paid INR 591.15. But order did't took place and money deducted from my bank account. Transaction ref is UPI/[protected]/PIZZAHUT/PIZZAHUT.RAZO.

Kindly look in to the same and arrange refund as soon as possible
Balu Gawade
[protected] / [protected]

While paying for the order at pizza hut (Ambience mall gurgaon) store of amount rs 1226 my money got deducted from my account but the person standing at the counter told me that the system didn't receive the money so i paid with the different debit card. Therefore the money i paid was twice and still i did not get the refund for the money which was deducted for failed transaction.

On 27 may 2019, we have ordered pizza from pizza hut ajmer, rajasthan near miraj mall. The cheeze on it instead of mozzarella tasted like mayonnaise. I called the manager but he confirmed that in magic pizza they use mayonnaise whereas the ads online doesn't show the same. So either of them is giving misleading information. Please revert on this asap else will have to mail the main branch and authorities.

Regards
Priyanka jain
Mail id - [protected]@yahoo.com

On 27 may 2019, we have ordered pizza from pizza hut ajmer, rajasthan near miraj mall. The cheeze on it instead of mozzarella treated like mayonnaise. I called the manager but he confirmed that in magic pizza they use mozzarella whereas the ads online doesn't show the same. So either of them is giving misleading information. Please revert on this asap else will have to mail the main branch and authorities.

Regards
Priyanka jain
Mail id - [protected]@yahoo.com