Pizza Hut India Complaints & Reviews

Without registering on my phone number, i recently just ordered and bought through my amazon pay a big pizza spicy chicken for 2. As the transaction was being processed and payment made, the app reloaded itself and back to the home page

The money got deducted but no order or any confirmation was given. I'm in shock that the app is somewhat cheating or the company is.

I want my money back asap

I had tried online booking of pizza from pizza hut on 9th march 2019 from powai pizza hut at around 5:35 pm.
After choosing pizza went for payment through net banking from union bank of india account and my account got debited woth rs 345.45.
However the system was not responding and after waiting on for some time it shows error of network connection failed.
I called up the customer care number of pizza hut and the lady confirmed receipt of money and failure of order confirmation online for some technical issues.
She said that the amount will be refunded in 3-4 days. I had requested her that since i want a pizza and i will go for another booking, i told her to adjust thw amount received fro another fresh booking to which she said that the amount cannot be considered for another booking but it will be refunded in 3-4 days.
I am still waiting for my refund.
O have been following up with uni okn bank of india who confirms payment has veen received ny pixza hut and has told me to take up with pizza hut only.
I want my refund immediately.
Have already waited for 6 days.

I placed an order on 9th March 2019 and proceeded for net banking payment.
Account got debited and then the system network was slow and then it says network problems.

On making online call customer care said that it was technical glitch and the amount will be refunded in 3 to 4 days. I said I need another pizza and told her to adjust with amount deducted rather than refund. She said no amount will be refunded as the order transaction has failed. So I ordered pizza again with cash on delivery.

It's been 5 days but I have yet to receive any refund. I am following up with bank.
I want the refund from pizza hut immediately.

I had attempted online pizza booking on 09/03/2019 and my account got debited by net banking for Rs 345.45 but online pizza booking failed.
On calling customer care they said it was due to technical glitch and the amount will be refunded in 3-4 days.
I have not received the refund till date. Kindly refund immediately.

Awaiting immediate attention and response

I have ordered pizza meal box for 4 on 9/3/2019
Money has been deducted from my account, i was using bhim upi
Google pay for payment
But the order was not placed
I want my money back
My phone number is [protected]
Then i called at the pizza hut india and the person told me that due to some reason your order is not placed and your money will be back in 3 days
I just want to make sure that he was right or not

I want to inform you that i was abused by a pizza hut manager located at gs road, christian basti, guwahati. I was alone at 10pm today with my 3 kids. He tried to snatch away my phone when i tried to call police and closed the door and blocked me from going out. Somehow managed to call police who rescued me. I have lodged an fir against him. I want his misconduct to be known to the highest authorities in the pizza hut organization as it is menacing and unsafe especially for female customers who are alone. If the stakeholders of pizza hut have an iota of concern and respect for the customers i would urge you to take punitive action against this staff md imran.

Just not worth of trusting your online ordering system. I placed an order yesterday night and without any intimation the order was cancelled. My order no is 5101221. Paid rs. 827.
Just check the status. It is still showing that the food is getting prepared. Its a sheer face loss infront of the guest. Order cancelled without any intimation or subsequent plan to rectify. A company that has no plan to handle their system failures cant be trusted for foods. I want the refund immediately.

I placed on order on saturday, 02 march 2019 07:17:04 and order number 5093109 and with promise to deliver (Your order will be delivered approximately on 07:47:04).

But i made three to four call at your call center to inquire but every time with promise of delivering in 10 to 15 minutes. And finally at around 8.50 told me the order can deliver due to technical glitch and your money will be returned in 4 to 5 working days.
I did not receive any alert that they can not deliver order.
Disappointed with the unprofessional approach and will think multiple times to deliver and will never pay advance.

We had ordered food from pizza hut (Order number : 5090093) on saturday, 02 march 2019 at 06:22:09.

One of the items we had ordered was creamy garlic bread stix worth rs. 129 which was not delivered and we were wrongfully charged for it.

We aren't used to scams like these but it would be of great help if this issue could be solved with a refund of the money.

The closing time of pizza hut is 11 am to 11 pm and we reached at 10:50 pm before 10 minutes the manager tell us we are unable to dine inn due to once u order the order will take time to prepare and the it will exceeds the closing time to go home. So i tell what is the closing time he said 11 pm so why should i not be dine inn there were many customers who were in happy with the manager behaviour also we have taken a photos and videos so we can open the eyes from this time of non sense behaviours of pizza hut employees, this franchise should be boycott and remove from the city.

I had ordered unlimited non veg pizza at one of your outlet - pizza hut, tandon mall, andheri east mumbai 400093 india.
In the initial phase of order i was told that i cannot share or do anything which i did accepted it.
Whilst i was done eating. There were 3 slices of pizza which were left and i had asked him politely that kindly do a take away as it was not possible for me to finish it to which it was declined and said that we cannot give and you have to eat it here whether you are full or no.

Where is the customer service gone? How can you ask a customer that eat there whether he or she is done or not!!

I asked that what you will do with the remaining slices and the response was we will throw it. As a good customer i was said that i will pay 200rs more but get that packed atleast

The manager name umesh patil intervened and was very very rude. He straightaway said that he will either throw the food or warm the same pizza and serve to the other customers.

Is this the thing going in pizza hut?

I have removed the video where he is arguing with me and said that he will throw the food?

Also while leaving from the outlet he was rude and told me take a photo for reference or details.
Which was really insulting!!

I need to speak with the regional head of pizza hut and want that employee to be removed from the organisation and with a written apology.

Placed an order online. Since it crossed the delivery time. Store keeper cancelled it saying driver had an accident hence cancelling. However no way for god shake he sounded like any kind of accident would have happened. It was just to escape from on time not delivering reputation.
Pizza hut is horribly declining in its delivery service. Its shame.

This is with reference to my online order placed with pizza hut, order no: 4743435 dated 14th february 2019 for rs. 490.35 and payment was made by my credit card. Sms send to me by pizza hut that order will be delivered to me by 7.50 pm. After few minutes i got a call from nearest pizza hut shop that, 'they could not delivered the order at my place, after that i was continuously call on there call center no.: 39883988 for next 1 hour and every time customer care executive gave me fake promises that somebody will call me from there pizza hut shop, but till date no one calls me bake and payments also not refunded back. Requesting you to take action against them.

My invoice no. Ti 14941827 and order number is 4794365. I have order 1 pan margherita pizza with topping of rs296.10/- which was debited from my bank account through net banking but when we received order than bill amount is rs 244/- without toppings and i have order one 7up but he delivered me pepsi.
So, i requested you kindly return difference amount.

Your early response is highly appreciated.

Regards
Pravin singh digari

I placed online order through pizza hut mobile app for 6 pizzas from pizza hut store at civil lines, rohtak (Haryana). The order was placed at 3.13 pm on 15th feb 2019 and was to be delivered at 6.45 pm very same day. Though order came in 7.27 pm that too after lots of follow ups. The pizza delivered were cold. I had a party at my house which got spoiled because of this and i was embarrassed in front of my guests. The store manager was very rude and unapologetic and told me to do whatever i want to do. This is very unprofessional and pathetic behavior of your store employee. His name is kapil. I need proper action and compensation for this. I hope you will look into this.

Hi,
Despite order been placed and follow up done, the order not delivered . I have made follow up after 1 hour but no response. Despite repeated calls and reminders, there was no response from local Thane Pizza Hut or Customer care.
Is management taking any action on this ?

( Order No : 4751549 date 14/2/2019 time 8.30pm).

No update as of now[protected] Time 3.30pm)

Regards
Nilesh

Hello,
I have been ordering home delivery services from pizza hut.
From last two times i face a problem where they don't provide the beverages, instead they tell you to remove the amount and pay for the balance bill, which is fair. But the second time we had ordered a "meal for 4" hence the amount of the beverages were not included in the bill.

The meal costed around 733 including taxes and the delivery boy asked us what will be the cost for the two beverages, we told them that online (Pizza hut app) the cost is approx 50 rs each. To which he said to deduct 100rs.

I would just like to suggest here i[censored] plz include the individual billing amount in your bill's to avoid such confusion, so that we as customers also pay the exact amount and not more or less.

We do enjoy eating from pizza hut hence don't want any confusions regarding the billing.

Also, plz suggest what should be done in such cases if the delivery is not complete or missing??

I placed the order, order number 4749477, dwarka, got confirmation by email. Not delivered. Gave ring on 3988 3988 and also on mobile number [protected]. Was assured for delivery immediately from sector-5 pizza hut. Kept waiting again for over one hour. Total mood spoiled. Copy of confirmation of order is as under.

Hi umesh kumar,

Thank you for ordering with pizza hut, home of the tastiest pan pizza!

We are delighted to serve you.

Here's your order summary.

Order number : 4749477
Sr no items price quantity sub total
1
Garlic bread spicy supreme
Inr 139.0 2 inr 278
Total inr 291.90
Total tax (Cgst + sgst)

Inr 13.9

You saved

Inr 0.0

Amount to be paid

Inr 291.90

Payment mode
Cash on delivery

Order type
Delivery

Order time
Thursday, 14 february 2019 08:24:59

Selected time
Your order will be delivered approximately on 08:54:59

Delivery address

Umesh kumar
Sector4, dwarka, new delhi110078 g102, ispatika apptts, plot29, sector 4, dwarka, delhi
New delhi delhi
In
Zip/post code: 110075
Mob: [protected]
Email: [protected]@hotmail.com

Enjoy your meal!

Team pizzahut.

Think pizza, think pizzahut

I ordered from the food ordering app, Zomato and placed an order for Pizza Hut. The order got accepted and declined soon after. My order was flat out cancelled for some unknown reason. This kind of behaviour is unacceptable from such a famous food brand. I won't be ordering from this restaurant till the customer service is not improved. Even the dine-in experience is equally disappointing. The smallest orders take a very long time and sometimes they serve cold food. This should stop immediately as the company will definitely end up losing a lot of their costumers.

Pathetic service given by pizza hut,
Such a renown brand and doing this kind of service is sad.
A order was placed on date[protected] from there online portal.
The payment was done.
After 15 mints mr brijesh from district center pizza hut store gave a call and with a very silly excuse declined by order.
My order was of pankha road near street no. 12 vashisht park which was ther at ther online portal where they can deliver the order.
He said mam we cannot deliver the order to that palce because we don't deliver the order to that side, we only dilvre still dabri mor.
Where is this statement written???
When the order was placed, the location was picked by the portal only.
And when i asked about the payment that i had already done.
He said that mail the team they will only see in this matter in such arude tone.
This type of behaviour was never ever experineced by me in dominoz.
This this you people behave?
I had never expected.
And my family is wating for the order.
I had specially made this order for my daughter.

This is seriously annoying pizzahut.

Dishearten customer