Pizza Hut India Complaints & Reviews

Pizza quality is too bad and amount of cheese and toppings are very less and pizza is too salty and not able to eat. I can't believe that this pizza is from pizza hut and size of bread is too big and overall my money is waste to order pizza from pizza hut. It's really rediculous and one more thing is that pizza is cool and me and my family can't eat that pizza so that's why i say my money is wasted to order pizza from pizza hut

Ordered pizza 1st jan at 13.10 hrs
No clue on the delivery still (15.10 at the time of writing)
Store guys lying that it will be delivered in 10 mins everytime i called. They have no clue where the rider is
Have 6 yrs old child innocently waiting for the delivery
Worst experience ever that too from such an organisation
Disgusted with their behaviour

Hi.
I am very very old customer of pizza hut and my first choice is white gravy musroom pizza but... Yesterday i was there in malviya nagar, jaipur. It was very very bad experience they bring pizza in kind of plate and looks like it was burned although i have complaint once but... Just want to know have pizza hut change prepration style of cooking?

I have placed an order through swiggy by 0:51amjan1 2019i ordered triple chicken feast pizza but i got ice cold veg pizza when i called up the above number as an executive he said dont dare to call us again is this the service they have provided me. I am going to file a case against pizza hut and swiggy if i dont get proper answer from both. Call me on [protected] thank you and the total amouni i paid was 644

Hello sir the sales girl sweety and manager of pizza hut nashik hd commmited us to provide hall fr 25 person on my daughters birthday. Bt on the day when the party was arranged just half an hour before the party the manager and the girl refused to give us the hall that spoiled our party and just because of their wrong commitment our party was cancelled and also day before the party the girl called us and said that the hall is booked for u and u will get the whole hall. And also the manager misbehaved on the phone. We had invited 25 persons and they were so shocked to hear this and they were also against this service. I request you to please look forward to this matter

I had done credit card transaction on 27/12/18 at mall road shimla outlet of rs. 389/- but by some technical fault the above transaction was done twice. Your front desk executive said the second transaction will refund but after expiry of 24 hrs no refund recieved. Please look into the matter and do the needful for refund.
Ashish shrivastava adv
[protected]

Sir, in pizza hut store couoen are not accepting. Please do the needful action against them. Copiens detail are
Congratulations! You have qualified to get a free pizza hut voucher on crossing your quarterly milestone. You can redeem the voucher on cash on delivery orders or at pizza hut outlets by showing this sms. Please note that the voucher is valid for single transaction only and multiple vouchers, that you receive from us can be used against a single bill. Tnc apply. Voucher code for rs.500 is [protected] with expiry 12/06/2019. Voucher code for rs.500 is [protected] with expiry 12/06/2019.

I booked a pizza in line and paid the money online. It was to be delivered at a scheduled time. Behen it was delivered i called on the customer care, they said they will connect me with the store manager. One mr deepak identifies himself as store manager at janakpuri store and kept saysing that the order came in when i was speaking with him. Instead of apologising they kept saying that it insist on the order they will cancel the order and i shall get refund. This is outrageous, insensitive and rude if the whol company. I have the bill that was punched after the delivery time. I tried complainininline but the store is not registered. Later when i call the order also does not reflect with customer care. I feel cheated and insulted. If someone can help i would like to take this complaint against company and manager mr deepak dutt to a legitimate end.

Order number 3972357 has been placed at 2.47pm on december 2018 but did not deliever till 4. When i called themat [protected], i spoke to atulya and sonali. They told me that it will be delievered at 4.40. When i asked the reason of delay and old them that i will submit this feedback then it got cancelled at 4.30
Request you to pls provide the reason of it and solution

May i know the reason for such a disgraceful behavior from the store guy? You refused to deliver the order 1 hour post the order being placed. It was a birthday present for my father and i'm really badly dissapointed.
Give me a valid reason for this unexpected behavior from your end.
If the address is not within your delivery zone, you should not allow the customer to place the order.
I would like to say it a very unprofessional act from pizza hut website as well as the store.
I have no option else to cancel my order. So, do return and revert my payment amount asap and stop servicing with such poor infrastructures.

Dear team,

I have swipped on 10th dec, 18 against the pizza delivery. I have swiped my card on the machine with delivery boy twice. But due to mobile network and swipe machine error, transaction was not either successful not declined. Again i have swiped my card on pizza outlet at delphi building, hiranandani, powai, 400072. Due to this subsequently my bank is debited twice with the bill of 1, 790. Please attached herewith my bank statement. Till date i have not recieved my money back. I have made follow up with the pizza outlet at delphi with mr. Pravin but no response is received yet. This is ridiculous and harassing that i am following but no response is received.

Please resolve this and give my money back asap. Else i will go for consumer forum.

Thanks,

Ca cs bhanudas parab

I visited pizza hut cst on 6 december 2018 around 5. P. M. It was my very bad first experience of the pizza hut itself.

First off, the first lady who was at counter didn't know how to punch an phonepe payment mode order, so she go in get the lady who knows (Harshada-name according to the bill). That took almost 10 minutes.

After i gave order (Takeaway) i sat on seat near the entrance. Then one lady who took my order first time was started cleaning. She was splashing cleaning water on the floor with her bare hands and mopping. While mopping her mop hit my leg twice but she didn't even bother to say "sorry sir". It show her no respect towards customers.

When my order which was simple paneer and capsicum single pizza after half hour. I ask her about carry bag. She said 10 inr extra. She was supposed to tell me that ask if i want carry bag or not. Its not like there was lot of rush in the restaurant. Its barely 4-5 patrons including me.in other restaurants of yum india brands they ask me every time whether i want carry bag or not.
Now pizza, pizza had less paneer than capsicum. Also felt uncooked base.

For all above deficiency in services, i want refund as very first experience was not the worth the money i paid.

You can reach me at [protected] and [protected] also [protected]@gmail.com

P. S.- i also put my feedback on suggested website with my contact info but no one had get back to me yet.

Hi,
i would like to suggest you. Please stop your 30 minutes delivery .You guys are just playing with precious time of customers and making us fool.
My order number is- 3959309

Ordered triple treat box veg of rupees 699/- at 7:40:13 pm and i was suppose to get it at 08:10:13 pm according to your 30 minutes service.. but i get it at 8:30 pm. and i was late for my scheduled train .Only because of your 30 minutes delivery package offer.
when you guys are not able to fulfilled your terms and condition .please stay away from saying "man of words".

Its a request please do cashback at lest.

My self sachin from bangalore residing in basaveshwar nagar. I have place the pizza and garlic bread order from your customer care number, i have placed the order at 11.40 as per your commitment pizza should delivery within 30-40 mint but i have received the pizza at 2.03pm.
Almost 2hours i have waited to get pizza and also called to your customer care from their side also i got fake commitment like i’ll get pizza at 10mint for your reference i have attached the pizza bill with sign of delivery boy with timing he has self assisted the same and sign in copy.
You guys troubling to customer for this kind of fake advertisement and fake delivery timing.
I had very bad experience with pizza hut so i’ll post this my bill and i’ll expose your fake delivery advertising time and fake false.
I refer my all friends and colleagues don’t buy pizza from pizza hut:
Pizza hut is being reputed organisation but you guys failed to deliver the food as per your commitment so kindly don’t make fool to customers to giving such advertising in media and making customer as fool so kindly take action on pizza hut

Thanks and regards
Sachin. Patil

Hi,

Have received the below msg today, so have called to order the pizza.. But they declined that it will only available on take away, however it is clearly mentioned below to walk in orr call..
Than why it has written below???

Gunjan
[protected]

Pizza hut weekend offer:
Get 50% off on medium pizza on take away orders only. Walk-in/ call[protected] [protected]@ ph0.in/kdjjh6 t&c

Dear sir,

I would like to inform you that i have placed an online order no. 3904291 at 7.52pm today. I placed multiple calls at [protected] and every time call centre guys made me fool by saying your order has just now been placed and you will get an order within 10 min, few said, i will arrange a call with store manager. After one and half an hr, i got a call from store manager, the walk, hiranandani estate patlipada piza hut store that sorry sir you please cancel this order because due to server issue we couldn't get this or else i will note it down now and deliver you within 30 min and now one hour has been over. No updates, no calls and being a poor customer i even couldn't cancel my order online because there is no option as such. I donate my payment to you so that at least you should not repeat the same with another customer.

Regards
Anuj agarwal
[protected]

I placed order at pizzahut on 21st of august. However due to reasons not known to me, the mentioned order was cancelled.
It was informed to me over a text message the mentioned order is cancelled and refunds will be initiated very shortly.
However, i am very surprised that no refund happened even after 3 months. Meanwhile i raised the issue with my bank and they confirmed that payment was authorised by pizzahut and no refund initiated from pizzahut. (Attaching email from bank)

Order no: 3136890 dt:[protected]
Order no: 3136934 dt:[protected]

Pizza hut delayed delivery more than an hour, that too two times.
When reported the issue, I was told that amount will be refunded to my account in 2 days.
I am following up with Pizza Hut since last 1 week, every time they say that this time definitely my issue will be resolved but those turned out to be false promised.
Pizza received after more than 1 hr was cold and in horrible condition.
Delivery person was...

This is pawan sir i order in alwar location pizza with comboo amount of 571 when order is come than i see in a long hair in pizzaa.. What i can do.. Pls helo outher wise i go cansumer court my order no is 22h[protected] time 3:33 min pls help.. Pizza hut location is cross point mall alwar help me sir my contact no [protected] and email [protected]@gmail.com pls help

I was placing an order from pizza hut online (M. Pizzahut.co.in). Proceeding to the payments page, i made the transaction. The full amount got deducted from my account. But then it automatically got redirected to the previous page saying that please try again later. Now the amount has been deducted but the order is not placed. How can i get my refund?