Pizza Hut India Complaints & Reviews

Hi,
Despite order been placed and follow up done, the order not delivered . I have made follow up after 1 hour but no response. Despite repeated calls and reminders, there was no response from local Thane Pizza Hut or Customer care.
Is management taking any action on this ?

( Order No : 4751549 date 14/2/2019 time 8.30pm).

No update as of now[protected] Time 3.30pm)

Regards
Nilesh

Hello,
I have been ordering home delivery services from pizza hut.
From last two times i face a problem where they don't provide the beverages, instead they tell you to remove the amount and pay for the balance bill, which is fair. But the second time we had ordered a "meal for 4" hence the amount of the beverages were not included in the bill.

The meal costed around 733 including taxes and the delivery boy asked us what will be the cost for the two beverages, we told them that online (Pizza hut app) the cost is approx 50 rs each. To which he said to deduct 100rs.

I would just like to suggest here i[censored] plz include the individual billing amount in your bill's to avoid such confusion, so that we as customers also pay the exact amount and not more or less.

We do enjoy eating from pizza hut hence don't want any confusions regarding the billing.

Also, plz suggest what should be done in such cases if the delivery is not complete or missing??

I placed the order, order number 4749477, dwarka, got confirmation by email. Not delivered. Gave ring on 3988 3988 and also on mobile number [protected]. Was assured for delivery immediately from sector-5 pizza hut. Kept waiting again for over one hour. Total mood spoiled. Copy of confirmation of order is as under.

Hi umesh kumar,

Thank you for ordering with pizza hut, home of the tastiest pan pizza!

We are delighted to serve you.

Here's your order summary.

Order number : 4749477
Sr no items price quantity sub total
1
Garlic bread spicy supreme
Inr 139.0 2 inr 278
Total inr 291.90
Total tax (Cgst + sgst)

Inr 13.9

You saved

Inr 0.0

Amount to be paid

Inr 291.90

Payment mode
Cash on delivery

Order type
Delivery

Order time
Thursday, 14 february 2019 08:24:59

Selected time
Your order will be delivered approximately on 08:54:59

Delivery address

Umesh kumar
Sector4, dwarka, new delhi110078 g102, ispatika apptts, plot29, sector 4, dwarka, delhi
New delhi delhi
In
Zip/post code: 110075
Mob: [protected]
Email: [protected]@hotmail.com

Enjoy your meal!

Team pizzahut.

Think pizza, think pizzahut

I ordered from the food ordering app, Zomato and placed an order for Pizza Hut. The order got accepted and declined soon after. My order was flat out cancelled for some unknown reason. This kind of behaviour is unacceptable from such a famous food brand. I won't be ordering from this restaurant till the customer service is not improved. Even the dine-in experience is equally disappointing. The smallest orders take a very long time and sometimes they serve cold food. This should stop immediately as the company will definitely end up losing a lot of their costumers.

Pathetic service given by pizza hut,
Such a renown brand and doing this kind of service is sad.
A order was placed on date[protected] from there online portal.
The payment was done.
After 15 mints mr brijesh from district center pizza hut store gave a call and with a very silly excuse declined by order.
My order was of pankha road near street no. 12 vashisht park which was ther at ther online portal where they can deliver the order.
He said mam we cannot deliver the order to that palce because we don't deliver the order to that side, we only dilvre still dabri mor.
Where is this statement written???
When the order was placed, the location was picked by the portal only.
And when i asked about the payment that i had already done.
He said that mail the team they will only see in this matter in such arude tone.
This type of behaviour was never ever experineced by me in dominoz.
This this you people behave?
I had never expected.
And my family is wating for the order.
I had specially made this order for my daughter.

This is seriously annoying pizzahut.

Dishearten customer

Hello team,
I made a call to call centre and ordered my food. I ordered 12 pizzas (6 veg n 6 non veg), 14 soft drinks, 2 garlic bread and other 2 breads. Call centre passed my order to bellandur pizza hut store. I have received only 6 veg pizzas. Immediately i have contacted store person and he said that he has received only 6 pizza order from call centre and he sent the same. Immediately i have contacted customer care and they said that they have shared full order with the bellandur store. I was completely disgusted and disappointed with this. I had a conference call with store manager and customer care manager (Neelakanta) as well but there is no response from the till now. We are 15 to 20 who are suffered with hunger and everyone started scolding me as i am the one who ordered.
So please reimburse my full order amount of 4692 rupees.
This was happened on 2nd feb, 2019

Hi,

On 31st jan i had ordered pizza from my pizza hut app but the order didn't got generated but amount deducted from my amazon pay. Details below

I had ordered pizza on 31st jan eve but the order didn't went through and my money from amazon pay account got deducted.

Please refund the money.

Amazon pay order id: #p[protected]

Amount 497.70rs

This complaint is regarding the non delivery of pizza from pizza hut though the amount was deducted from my account. This is a frustrating experience with pizza hut. The amount of rs 418 has been deducted from my account but no delivery was done. It causes a lot of inconvenience and cash on delivery is not always possible. This is the second time i had to lodge a complaint. When i called the jhansi branch of pizza hut they it may take three to four working days to get the money back. Rs 418.95 debited from a/c *1942 on 26-01-19 to vpa pizzahut. [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on [protected] to report.
The above statement is the confirmation of the amount deducted from my account.

Hi, please unregister my number from pizza hut. They are sending me stupid survey messages daily 50 times a day every hour. I already did the survey still i get messages. I don't want any discount and would request my friends to never provide their number to pizza hut if they don't want to get disturbed every minute. My number is [protected] unregister it or avoid sending me messages.

I ordered pizza online through the pizzahut website and made online payment on 21.01.2019.
Promised delivery time was 8.15pm but it was arrived 20 minutes late and the pizza had become cold. The delivery boy told me that he will replace my order and it will be delivered within 30 minutes but again it was late delivery... Almost 40 minutes. And the same pizza was there, this time reheated which made the base very hard to eat.
I just accepted it because it was raining and i did not want to cause more inconvenience to the delivery boy.
But the overall experience was very bad this time. I have given my feedback and also made a complaint on their website, but nobody responded from pizzahut. Even their customer care executives put the call on hold and then didn't respond.

I was trying to place an order on pizza hut website
I made an online payment through netbanking
Money got deducted but no order confirmation was done
I again retried the payment through upi
And the same happened
Please look into the issue and return my money as soon as possible
Thank you
My contact number
[protected]

Hello Pizza hut Team,

Order Number 4112797

I have ordered pizza on 28-Dec-2018 via pizza hut Application & paid amount online but unfortunately order was cancelled but i was not received acknowledgement from pizza hut of my refund as well as my money. Follow up with on customer care number [protected] but nobody respond properly on customer care number. I am follow up with him from last 15 day about my acknowledgment of my refund but nobody was respond. Every time pizza hut customer care give me different answer like they are checking with back end team, they require 24 hours, they already initiated refund please check with your bank. But nobody give me confirmation on mail. Please give me confirmation on mail so i can check with my bank for my refund.

I found worms in the garlic bread. They had been baked with the bread. It is pathetic, saw them in the end, must have eaten so many. When I called to complain, I was told the concerned store manager will call me within 5 minutes. It's been over 30min and no one has called yet.
Never order from Pizza Hut you never know what Rotten you will be served!

Kindly refund my ordered amount in the same bank.
1) order number : 4244669 online payment

Order time
Thursday, 10 january 2019 08:37:23

2) order number : 4244201 online payment

Order time
Thursday, 10 january 2019 08:16:14

My sign in number is [protected].

Kindly contact me below number if required any detail.
[protected]- rahulkumar

Refund the amount asap.

I would like to share the order no. Or bill no. With the company because the gwalior pizza hut store is not appropriate with the customers. They are not good with the language. Stop doing this 30 min delivery promises because my delivery tooks 50 mins and pizza got cold as well. Please look after my complaint. My order no. #4253855. They also said do whatever you do. I also gave the feedback and no one reply on that either.

Ordered pizza on 12 jan 2019, 11:21 am from the pizza hut website and paid by sbi net banking. The payment was deducted from my account but the website did not redirect and the order was not placed. Tried calling the phone number of the pizza hut nearby but no one picked up. Requesting a refund as soon as possible.
Attached the bank deduction message.

I had ordered on 28 december 2018 but the order was not placed and amount was deducted (Rs556.50). No refund was issued to my account and the pizza hut outlet is refusing to refund by saying the refund had been done on 31 december 2018 while there no such record in my bank statement and neither any updation even though i also went to thebank.
Please resolve the issue and refund my money.
Pizza hut transaction id #313407

Hi!!
This is sajan srivastava
I had ordered a pizza and a cake on 1.01.2019 amounting rs 497.70 and made payment through net banking but the said amount was debited twice from my account. I waited for 4-5 days thinking that it will get automatically credited in my account but it did not happen.
It is requested to refund me the said amount.
Order id was 4167081
Registered mobile no. Is [protected]
Address is c17 patel dham manas marg chanakyapuri delhi

Pizza quality is too bad and amount of cheese and toppings are very less and pizza is too salty and not able to eat. I can't believe that this pizza is from pizza hut and size of bread is too big and overall my money is waste to order pizza from pizza hut. It's really rediculous and one more thing is that pizza is cool and me and my family can't eat that pizza so that's why i say my money is wasted to order pizza from pizza hut

Ordered pizza 1st jan at 13.10 hrs
No clue on the delivery still (15.10 at the time of writing)
Store guys lying that it will be delivered in 10 mins everytime i called. They have no clue where the rider is
Have 6 yrs old child innocently waiting for the delivery
Worst experience ever that too from such an organisation
Disgusted with their behaviour