Pizza Hut India Complaints & Reviews

Hi,

I placed the order on nov 1 2:48 pm however the order was not placed properly or as i was told cancelled due to a technical error. This is the second time i had to face this issue.

I called and was told that there was some technical glitch. I asked them to place the order again and honor the 30 min guarantee that was offered. However the rep refused and i was asked to pay. I asked why was i not informed about this and the rep said that they indeed tried to contact me however my umber was out of reach.

I asked the same in writing however was again refused so i asked for the supervisor who also said the same things about technical glitch and tried to make some hollow and fake promises about contacting the restaurant and checking if they can offer any partial discounts. He admitted that the order id was not generated so there is no chance of call getting placed at the end he just gave me the escalation email address to end the call.

So there was no help at all and were only attempts to fool me.

I had ordered from pizza hut, mumbai (Andheri branch) on 21st oct'18 for rs. 1257.90 from the pizza hut app. The order did not complete but the amount got debited (Through net banking). I was asked to wait 3-4 working days to get the refund which i haven't received yet. The order was made on my phone number (+91 [protected]) please resolve and refund my money.

My Order number is 3494005. I had ordered pizza for INR 2806.65 on 18th october, 2018 and which was cancelled automatically within 05 mins of order but the amount was not refunded to me and it's more than 10 days.
I had called the customer care more than 7 times but they have updated me, amount will be credited within 3 - 5 Business days and told me that I will arrange a call from store manager. Neither I got any call from store manager nor my money refunded. This was repeated more than 07 times but answer given to me the same.Totally unsatisfied with the customer service provided by the pizzahut. Could you please help on this issue.
Attached the file of order summary for the reference.

Today i went to pizza hut located in kalyan shop no. 91011 dist. Thane maharashtra. After i finished my pizza order, i have placed the order for “mirinda” & they charged me rs.60 for 500 ml (As per attached invoice no. : 20m[protected] dated 28th oct.2018 time 9.29.01. Pm), when i checked the bottled i got shocked by seeing the mrp on bottle which was mention 60 rs. (As per attached bottle snap of mrp).

To cross the check the market price i brought the same “mirinda” bottle which me cost at rs. 38 for 600 ml. While comparing both bottles ingredients & nutritional information are same (As per attached both bottles labels),

I think it’s big loot of consumer, if it’s happen entire pan india pizza hut outlets then it’s horrible. If this is an offence needs to be a take a strong action against this.

Regards

Nischal ratnaparkhi
Email : [protected]@gmail.com

We ordered a pizza today[protected],
Order id - 3549721, phone no linked-[protected],
Ordered time was 05:18 pm and the delivery time promised was 05:48 pm but the it was delivered after 05:55 pm.
As the order was not a bulk one, so expected an on-time delivery.
How can you promise to deliver in 30 mins if you cannot
Desirable resolution: refund of the amount...

I had ordered pizza for Rs292 and which was cancelled automatically within 30mins of order but the amount was not refunded to and it's almost 20 days. I had called the customer care many times but they have updated me that amount will be credited within 3days but dint get my amount back this was repeated for more than 3times but answer given to me that amount will be refunded. Can you please let me know the escalation matrix for this issue. They are not ready create any compliant on this issue. Totally unsatisfied with the customer service provided by the pizzahut.
Attached the file of order summary for the reference.

Order number: [protected],

I am writing to you to raise an issue about delivery at pizza hut delivery on oct 11th, 2018.

We have order pizza on 11-oct-2018 amounting rs.3040. Now the amount is not visible on the invoice.

I call to customer care but they not provide any solution for duplicate bill.
Please share the duplicate bill for claiming from the office.

I look forward to a prompt response...

I placed two order on 5-oct-2018 with pizza hut. The details of orders are :-

Order number - 3389267
Amount :- inr 541.00

Order number - 3389431
Amount :- inr 541.00

For both the orders the amount was deducted from my amazon pay wallet and soon after the order was cancelled by pizza hut saying they were not able to confirm the order to the store.

I waited for 2-3 days to received the refund but did not get any. Since then, i have called customer care at[protected] multiple times to inquire about my refund of inr 1082 (For both the cancelled orders) but every time i am being told that the amount will be refunded in 2-4 days. It is more than 15 days already and i am yet to receive my money back. I do not understand if they can deduct money immediately before even knowing if they can deliver the order or not, what is holding them from refunding the money.

I ordered pizza on saturday and i paid thru online but i didn't get pizza nor i got any confirmation message neither i got my amount refunded back. Order number it is showing as #3501929 n it is showing order received n order pending confirmation. I even called n raised a complaint. I am expecting my money to be refunded as soon as possible.

Thank you

I ordered 2 pizza on pizza hut of rs 572.25. This amount is deducted from my account but order is not confirmed. My order mob. No. Is [protected] and email id. Is [protected]. I made payment through phone pay upi id and transection i'd is -
Hdfb36662f9089a443fa46e762d30f06fd1.

Please return my amount immediately.

Please resolve it urgently.

Thanks

The complain regarding misbehavior and not giving the proper result, in 16/9/2017 i purchased the two pan pizza in takeaway, which i need now the bill for claim in my office. I went to pmc chennai pizza hut store to collect the bill. First mistake done by manager mr selva gave me the wrong bill and said you claim it sir, but i need my same bill for claim, selva reply sir 20 days backup for the bill. I ask him for manual bill in same date no manual bill provide, then i ask for customer care no he said we dont, have. This is the manager which is not giving to customer issues resolved. Provide me the invoice copy asap for claim. My no:[protected], my mail id [protected]@gmail.com

Date:16/9/2018
Amount:730
Time:6 to 7 pm
Location :pmc chennai pizza hut
Reporting manager:mr, selva

Order Number: 51100368,

I am writing to you to raise an issue about Delivery at Pizza Hut Delivery on Oct 11th, 2018.

We have order Pizza on 11-Oct-2018 amounting Rs.3040. Now the amount is not visible on the Invoice.

I call to customer care but they not provide any solution for Duplicate Bill.
Please share the duplicate bill for claiming from the office.

I look forward to a prompt response.

I ordered pizza on 16 oct 2018. I paid online and after 30 min i got a call from the pizza store saying they don't deliver at my location. How come their website accepted the address i provided? How did they realize after 30 mins that they don't deliver at my location? When i argued how their website accepted the order, he asked me to go half way to collect my order. Pathetic services pizza hut. Now i know why people prefer domino's always.

This is with respect to my Dine in at Pizza hut at Vasant Square Mall in New Delhi on[protected], as per the msg Received from Pizza Hut (Attached for Ref), there was a 30% off on Dine in, But as per my Bill (Inv No P[protected], Source P341) No discount was given. So request you to look into the matter and refund the amount to my paytm account [protected].

Look into the matter and do the needful at the earliest.

Hello team,

I have ordered a pizza on 08-oct-18 from pizza hut online by the name of manju rawat for delhi location as i am from delhi. I have paid the amount online which is of 404.25. The balance has been deducted but my order did not place. I have confirmed from the pizza store regarding the same the concern person told me that your order has been cancelled and further she added that the order is placed for mumbai india location not for delhi. So your order has been cancelled and you will receive the amount in your account within 5 working days. Now as its more than a week i did not receive any kind of refund regarding that order.

Kindly give me an update on that as they are not picking up my call.

I made card payment to order online pizza and money deducted but order not confirmed
My amount in hdfc bank deducted
Payment date -13:10:2018
Amount deducted -429.45
Name :pizza hut
I need my amount to be refunded by pizza hut or by bank
I requested to solve this issue as soon as possible
My order also not confirmed anything
I need money back to be refunded as soon as possible to my account

I attached message i got deduct of money

Thank you for using debit card for rs.429.45 in mumbai at pizza hut on[protected]:20:41:56

Respected team,

I want to share an wonderful/exceptional and alarming that we have faced sunday night post ordering pizza with pizza hut. Order number 3407447.

Ordered online pizza [meal for two] of rs. 440/- all inclusive at around 6.20 pm ist. My daughter was checking the status of the same as we wanted to leave after having pizza.

Online – they have mentioned medium pizza/garlic bread and coke. We assumed the same will be delivered which didn’t happen. At 7.15 pm ist, it showed as dispatched. My house is around 400 meters from the shop. Delivery boy came at around 8.10 pm ist with cold pizza [which i released after payment done] that too thin crust which we never knew or never ordered. The correct name for the pizza i got is "masala pappad". Again this came to know after payment done, else i would have returned everything.
Before delivery, got a call from delivery boy asking for address and that gentleman pretending as if he came to bangalore an hour back. This drama was not required and the address was very close to the pizza hut shop as mentioned above.
Shivu statement - delay was due to 4 deliveries which he completed, this is what we heard from shivu and also he promised he will give compliment next time.

Coming to quality – thin crust which we never ordered was given with very very depraved quality without cheese/tomato sauce [i don’t know the exact name] with one or two paneer on it.

Management team – please continue the same type of work to spoil the name. If you are ready to solve this, please contact me. I will teach you what is customer experience is.

Dear team,

I wish to share an unprecedented and horrifying experience we have faced tonight post ordering pizza with pizza hut.

As per trail mail, our order was detailed with payment clearly marked as online and already paid by me.

The delivery boy came an hour late to our home for delivery around 9:30 pm and was when inquired, he told us that this was not his tension and we can escalate to anyone at the store.

The delivery boy also started asking my spouse about the entire payment and that is even when i had made the entire payment online as per trail mail.

The harrasment was enough to decide that we should not prefer and advise ordering through pizza hut ever.

Need some response on this asap.

Regards,
Deepak parashar
Ph - [protected]

From: pizza hut [mailto:[protected]@pizzahut.co.in]
Sent: 07 october 2018 19:54
To: deepak r parashar
Subject: [external]order placed : order no. 3409793
Importance: high

The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.


Order

Hi deepak parashar,
Thank you for ordering with pizza hut, home of the tastiest pan pizza!
We are delighted to serve you.
Here's your order summary.
Order number : 3409793
Sr no items price quantity sub total
1 country feast inr 515.0 1 inr 515
2 veggie supreme inr 545.0 1 inr 545

Total inr 1086.50

Total tax (Cgst + sgst) inr 26.5
You saved inr 530.0
Amount to be paid inr 556.50

Payment mode online payment
Order type delivery
Order time sunday, 07 october 2018 07:53:33
Selected time your order will be delivered approximately on 08:23:33

Delivery address
Deepak parashar
Near tot mall, noida sagar apartment, flat b-208, c-58/15, sector-62, noida, uttar pradesh, india
Noida uttar pradesh
In
Zip/post code: 110018
Mob: [protected]
Email: deepak. R. [protected]@ril.com

Enjoy your meal!
Team pizzahut.
Think pizza, think pizzahut

Terms & conditions
Order of 4 or more pizzas qualifies as a bulk order, hence not applicable for 30 minutes or free.
Invoice will be provided at time of delivery/takeaway. T&c apply.


For any order related queries, please call our call center at 39883988.
This is an automated message - please do not reply to this email
For more details, please visit www.online.pizzahut.co.in/termsandconditions

[protected] my child order to pizza by mistek and i have cancal order on website but not facilety in web site page so i have go to pizza hut @ shapath 2 bulding in sg highway talk to manager he say no any order this shop so i have go to my home and after 10min pizza hut delevery boy are come in my home and he say ur order so i say i wil come at ur shop ur manger say no any order ur side... Delevery man he goining and i have call cusmter care plz delete my number ur webpage he say sir number is deleted

I stay in Bangalore. On July 25th I have ordered the pizza from Pizzahut online website. Due to technical issues the order was placed in different store, not in my area store. Due to which the order got canceled.

Tracking 3023272
Bill amt: 969

On regular basis i tried to reach customer care, for the refund status, but every time I get the answer that will inform the store they will contact me but I never got the call from store.

I am still waiting for the refund. now sure what to do.